Patients
Reviews of Richter's Clinic.
Tbilisi, Georgia. 260 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.8 out of 10
Overall score
Richter's Clinic is a large multi-specialist dental practice in Tbilisi with 12 named clinicians, a Planmeca CBCT unit, and genuinely strong patient sentiment across multiple platforms. However, a credible 1-star review documents the clinic offering cash incentives for positive Google Maps reviews, which undermines the reliability of its near-perfect aggregate rating. A price quote discrepancy and a veneer failure within 24 hours add further caution for high-spend dental tourists.
Authenticity
5/10Baseline 7: website, 12 named docs, 50 reviews with negatives. -2 review manipulation: confirmed paid-review incentive (30-60 GEL for Maps review per 1-star reviewer). Final 5.
Treatment quality
5/10Baseline 7: Planmeca CBCT, named surgeons, sinus lift reports. -1 manipulation, -1 veneer off next day + price bait-and-switch on extraction. Final 5.
Cleanliness
7/10Baseline 7: multiple reviewers cite modern, clean environment. Museum-like interior design. No hygiene complaints. No deductions. Final 7.
Team
7/10Baseline 7: 12 named specialists (surgeon, periodontist, prosthodontist, 2 orthodontists) on website. No degrees or university credentials listed. Final 7.
Price value
5/10Baseline 6: competitive Tbilisi rates (crown ~$160). -1 for price bait-and-switch allegation (200-600 quoted, 1000 charged) + reviewer noting prices 'a bit high'. Final 5.
Tourist suitability
6/10Baseline 8: 7-day opening to 21:00, 10+ languages, online booking. -1 phone hang-up on English speaker. -1 2-week booking wait noted. Final 6.
What comes up well
- 12 named specialists including surgeon, periodontist, prosthodontist, two orthodontists
- Planmeca CBCT (Finland) for 3D implant planning confirmed in clinic description
- Operates 7 days per week until 21:00 with online booking
- Staff communicates in 10+ languages including English, French, German, Arabic
- Multi-platform presence with reviews on PlacidWay, SafetyWing, and WhatClinic
Points to weigh
- Confirmed review incentivization: 1-star reviewer reports 30-60 GEL discount offered for positive Google Maps review
- Price bait-and-switch allegation: extraction quoted 200-600 GEL by phone, charged 1,000 GEL in clinic
- English-speaking caller reports phone was hung up immediately upon asking if staff speak English
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 260 reviews
I came to Richter's Clinic with a problem: the stump of my front tooth had broken off, along with the crown. I thought I'd need an implant, but after examining me, surgeon Nika Badzagua honestly said the root was strong and referred me for restoration. That same day, I saw therapist Nana Bigvava, who cleaned the root canals and restored the base for the crown, completely painlessly. I was then…
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treated by orthodontist Nugzar Kvartskhava, who took impressions, installed a temporary crown, and then a permanent crown. Nugzar has golden hands—every procedure was as comfortable as possible, and I didn't even feel the anesthesia. When there was a delay in the delivery of the permanent crown, Nugzar waited for the courier and installed it after hours. My impressions are excellent: attentive care, highly professional doctors and their assistants, reasonable prices, good repairs, and a cozy atmosphere. I've been treated at various clinics in Moscow and Miami, but I liked Richter's Clinic in Tbilisi the most. 10 out of 10! PS. Some time later, I scheduled a cleaning and saw Dr. Lela Nemsadze. I can only say that this specialist also impressed me with her professionalism and attentive attitude. She explained in great detail the nuances of caring for crowns and implants, and performed a deep cleaning that was virtually painless. And the icing on the cake was the email with before and after photos and oral care instructions. Thank you!
Excellent dental clinic! The service is top-notch, the doctors are very attentive and professional. They explain everything in detail, and the procedures are thorough and painless. The …
I was told a long time ago that I had tooth wear and bite problems. Dr. Nugzar did an incredible job and completely restored my teeth — 27 crowns, 1 implant, and 3 wisdom teeth removed. …
Richters Clinic is one of the most modern and professional clinics I’ve seen in Tbilisi. The place is super clean, organized, and feels high-end the moment you walk in. They speak several languages, which makes communication really easy and …
I would like to thank Richter Clinic and specifically Dr. Nana Bigvava and her assistant, I underwent upper and lower jaw restoration with them - I am very satisfied with the result, 100% recommendation❤️
The best dental clinic in the city with a very high quality individual approach. Many thanks to Mrs. Nana Bigvava :))
A big thank you to all the professionals at Richters Clinic! Dr. Nugzar is very attentive 👍👍 …
They're true professionals. Very clear and to the point. Reasonable prices.
I really regret getting a retainer from another place. The quality is so different. Today I went in for a consultation and a new retainer with Dr. Valerian. He gave me great advice and took great care of me. I highly recommend this place.
I’ve been visiting this clinic for about two years. During that time, I had two professional Air Flow cleanings done by Dr. Lela Nemsadze — everything was great, very professional and thorough. …
I have had recent treatment from Dr Nana and have only positive things to say. She is warm and caring in her approach and careful, gentle and very meticulous in her work. Much appreciated, many thanks !
I had doctor Nana as my dentist. She was just amazing. The treatment was really quick and not painful at all. She has treated cavities and made tooth filling for three of my teeth. Also, receptionists were very friendly and efficient. I highly highly recommend the clinic and doctor Nana!
I did a professional cleaning with doctor Lela Nemsadze and assistant Demetre Ginturi. It’s the best clinic, with the best staff. I recommend Richter's Clinic to everyone.❤️
A huge thank you to maxillofacial surgeon Nika Badzagua and assistant Demetra Ginturi. I've already had three wisdom teeth removed, and everything went perfectly: professionally, carefully, and comfortably. The doctor explains everything …
Doctor Alex made my braces, it was the best experience i’ve ever have with orthodontist!
Wonderful experience at the clinic I'm Spanish and I'm now returning home from Yerevan. Five days ago, I had a serious problem with an infection during my vacation in Tbilisi. I went to Ritcher …
I really enjoyed my consultation with implant surgeon Nik! He explained everything clearly and understandably regarding the implant procedure. He dispelled all the myths about the condition of my teeth! Thank you for being there!
I visited Richter's Clinic today for an appointment with Dr. Nana Bigvava and was very impressed. The service was professional, and the atmosphere was welcoming. Dr. Bigvava made me feel completely at ease throughout the entire visit. Everything was handled with the utmost care and skill. Highly recommended!
Richter clinic is one of the best clinics here in Tbilisi very clean and all the doctors are professional and friendly also the Receptionist Sophie she is so nice and very helpful ❤️
I had an excellent experience at Ritcher’s clinic. The staff are really nice and welcoming. The clinic is very clean and modern which made me comfortable right away. Dr.MARIAM BEDJUASHVILI explained everything clearly and answered my …
Got my dental cleaning done, they did a great job. Highly recommend!
Update: after 6 months i came back for scheduled hygine. It is as amazing now as it was then, dr. Lela is the best! …
I went to the clinic for cavity treatment. Everything went quickly and painlessly. The doctor was thorough and attentive, explaining each step in detail. I was pleased with the results and the service. I highly recommend them!
I am undergoing treatment at this clinic and can recommend it. Everything is at a very high level, excellent service, doctors and a pleasant interior.
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