Patients
Reviews of Richter's Clinic.
Tbilisi, Georgia. 260 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.8 out of 10
Overall score
Richter's Clinic is a large multi-specialist dental practice in Tbilisi with 12 named clinicians, a Planmeca CBCT unit, and genuinely strong patient sentiment across multiple platforms. However, a credible 1-star review documents the clinic offering cash incentives for positive Google Maps reviews, which undermines the reliability of its near-perfect aggregate rating. A price quote discrepancy and a veneer failure within 24 hours add further caution for high-spend dental tourists.
Authenticity
5/10Baseline 7: website, 12 named docs, 50 reviews with negatives. -2 review manipulation: confirmed paid-review incentive (30-60 GEL for Maps review per 1-star reviewer). Final 5.
Treatment quality
5/10Baseline 7: Planmeca CBCT, named surgeons, sinus lift reports. -1 manipulation, -1 veneer off next day + price bait-and-switch on extraction. Final 5.
Cleanliness
7/10Baseline 7: multiple reviewers cite modern, clean environment. Museum-like interior design. No hygiene complaints. No deductions. Final 7.
Team
7/10Baseline 7: 12 named specialists (surgeon, periodontist, prosthodontist, 2 orthodontists) on website. No degrees or university credentials listed. Final 7.
Price value
5/10Baseline 6: competitive Tbilisi rates (crown ~$160). -1 for price bait-and-switch allegation (200-600 quoted, 1000 charged) + reviewer noting prices 'a bit high'. Final 5.
Tourist suitability
6/10Baseline 8: 7-day opening to 21:00, 10+ languages, online booking. -1 phone hang-up on English speaker. -1 2-week booking wait noted. Final 6.
What comes up well
- 12 named specialists including surgeon, periodontist, prosthodontist, two orthodontists
- Planmeca CBCT (Finland) for 3D implant planning confirmed in clinic description
- Operates 7 days per week until 21:00 with online booking
- Staff communicates in 10+ languages including English, French, German, Arabic
- Multi-platform presence with reviews on PlacidWay, SafetyWing, and WhatClinic
Points to weigh
- Confirmed review incentivization: 1-star reviewer reports 30-60 GEL discount offered for positive Google Maps review
- Price bait-and-switch allegation: extraction quoted 200-600 GEL by phone, charged 1,000 GEL in clinic
- English-speaking caller reports phone was hung up immediately upon asking if staff speak English
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 260 reviews
Great dental surgery they have a good plans . Very happy with service, skills and always informed about what’s happening
Excellent clinic. Firstly, they are good at reading CT scans. Secondly, they created a treatment plan and followed it. Thirdly, they show and explain everything; you can see from the photos whether there's a chip here or a cavity there. The price is average for a clinic of this level, but the quality is superior: the doctors are experienced, and everything is well-organized.
I had a great experience with tooth cleaning today at Richter's. As someone with sensative teeth and gums, I really felt at ease with Dr Lela and her assistant!
I mostly have dental care in China and the United States, but my experience at Richter was definitely one of the best. I had teeth cleaning with Lela and her assistant, and both of them are extremely professional and considerate. The …
The best clinic in Tbilisi. The doctors are truly professional, attentive, and very polite. I highly recommend it!
pros: 1. good attitude to patients: everyone looks like actually willing to help 2. my brace treatment was over in less than 1.5 years, and doctor Mariam B. was forgiving to my dummy questions and my poor treatment of the braces cons: 1. the loose wire actually caused me multi-day injuries when it started piercing my cheek from the inside. this happened several times 2. sometimes brackets just…
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t fell off without apparent pressure from me 3. a shard of a molar tooth stayed in the slot on removal. it’s still there. hopefully harmless, but feels incomplete 4. the pricing is opaque
Todays visit was beyond my expectations! Typically I’m any dentist worst nightmare because starting from the needles ending with even just looking at my teeth, I’m scared of everything! Plus my teeth are hella sensitive and i have DEEP …
Reply from the clinic
Thank you!
Wonderful clinic. They have all the necessary equipment. The staff is attentive and knowledgeable. I recommend it.
I came for a professional teeth cleaning. I was very pleased with everything – clean and neat, the staff was polite and attentive. The doctor explained everything thoroughly, and I didn't feel any discomfort. I'll be coming back again, and I highly recommend it!
Huge thanks to the clinic and endless love to Dr. Nugzar, a true artist and professional. Grateful for the care and the smile I’m proud of every day!
Thank you very much! Excellent service, highly experienced specialists, very pleasant atmosphere, convenience and comfort, very beautiful, modern design of the clinic. …
I recently had a tooth extraction done at **Richter Dental Clinic**, and I couldn't be more impressed with the experience. From the moment I walked in, the staff was incredibly friendly, welcoming, and professional. They made sure I felt …
Wouldn't you rather spend so much money on reviews and advertising than improve the quality and approaches of communication with patients and retrain your employees? You have a disgusting attitude towards patients and so much pointless marketing is shameful to watch, it's just advertising 🤢 …
Reply from the clinic
You have never been our patient.
The staff were very kind and professional in their work. I appreciate the time they dedicated to me and the fact that they stayed late to complete my dental treatment.
Very good clinic. Polite and professional doctors. Everything is always on the planned time. Everyone speaks a comfortable language for you. Recommend you to go here in case you are afraid of dentists.
Each time I'm in Tbilisi - I go there to check my teeth Very good dental clinic. The equipment is modern, and the specialists are polite and professional. They really care about the patient from start to finish and always try to help. I had a great experience here. Nana helped me with all my issues and I will come back to her to check and remove my 8ths
Richter clinic is the only clinic in Georgia that agrees to decide my teeth problems and they do it with success . The other clinics would say there is absolutely nothing to do . I ve never heard such a comment from them. The doctors always search for solutions and find them . The clinic is clean . The prices are reasonable. My kids also like coming here . We really do appreciate the service our…
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r family receives here . The personal of the Richter clinic is always very polite. They take take to listen and to answer to the clients . I recommend this clinic for effective and reasonable teeth treatment .
I 100% recommend this place, and here's why: 1) Firstly, it's one of the few places where service is available! 2) It's one of the few places where there's no discrimination (I'm from …
At first my opinion about the clinic was wonderful, I even left a review that I regret leaving!!! Right now when I faced them face to face, the clinic is pure marketing and advertising!!! Nothing else!!! The administration is awful, they never give you the right idea about anything, and the doctors are the rudest!!! When you ask them some questions and details they ignore you, your questions and…
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your interests!!! They all only about making money!!! Worst clinic I’ve ever experienced
Very professional, fast and (relatively) painless experience! I’ve come a few times to get old fillings fixed, and cleaning. Great experiences and easy to communicate in Russian or English.
I started a full dental treatment and veneer installation at the clinic. The doctor explained everything thoroughly, covering all the steps and everything he would do! I absolutely loved the clinic.
Nika is a master of his craft! Six hours of serious work were accomplished with his light humor and clear instructions. A cozy clinic, professional team, and modern equipment. If you, like me, are afraid of dentists, I recommend Richter's Clinic without hesitation.
Wonderful clinic and very pleasant staff! High-quality care! Thank you so much to Dr. Nana, it's a pleasure to come to your appointments! :)
I found this clinic based on its high Google ratings, but it left a bad impression. Pros: the clinic is clean, and the receptionists are very friendly. …
Reply from the clinic
Response from the owner Edited 11 months agoHello Anna, thank you for your feedback! We wanted to contact you to discuss your experience in more detail. This polyethylene sheet is placed for your comfort to prevent splashes on your face and clothing. The doctor always warns you and … More
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