Patients
Reviews of Richter's Clinic.
Tbilisi, Georgia. 260 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.8 out of 10
Overall score
Richter's Clinic is a large multi-specialist dental practice in Tbilisi with 12 named clinicians, a Planmeca CBCT unit, and genuinely strong patient sentiment across multiple platforms. However, a credible 1-star review documents the clinic offering cash incentives for positive Google Maps reviews, which undermines the reliability of its near-perfect aggregate rating. A price quote discrepancy and a veneer failure within 24 hours add further caution for high-spend dental tourists.
Authenticity
5/10Baseline 7: website, 12 named docs, 50 reviews with negatives. -2 review manipulation: confirmed paid-review incentive (30-60 GEL for Maps review per 1-star reviewer). Final 5.
Treatment quality
5/10Baseline 7: Planmeca CBCT, named surgeons, sinus lift reports. -1 manipulation, -1 veneer off next day + price bait-and-switch on extraction. Final 5.
Cleanliness
7/10Baseline 7: multiple reviewers cite modern, clean environment. Museum-like interior design. No hygiene complaints. No deductions. Final 7.
Team
7/10Baseline 7: 12 named specialists (surgeon, periodontist, prosthodontist, 2 orthodontists) on website. No degrees or university credentials listed. Final 7.
Price value
5/10Baseline 6: competitive Tbilisi rates (crown ~$160). -1 for price bait-and-switch allegation (200-600 quoted, 1000 charged) + reviewer noting prices 'a bit high'. Final 5.
Tourist suitability
6/10Baseline 8: 7-day opening to 21:00, 10+ languages, online booking. -1 phone hang-up on English speaker. -1 2-week booking wait noted. Final 6.
What comes up well
- 12 named specialists including surgeon, periodontist, prosthodontist, two orthodontists
- Planmeca CBCT (Finland) for 3D implant planning confirmed in clinic description
- Operates 7 days per week until 21:00 with online booking
- Staff communicates in 10+ languages including English, French, German, Arabic
- Multi-platform presence with reviews on PlacidWay, SafetyWing, and WhatClinic
Points to weigh
- Confirmed review incentivization: 1-star reviewer reports 30-60 GEL discount offered for positive Google Maps review
- Price bait-and-switch allegation: extraction quoted 200-600 GEL by phone, charged 1,000 GEL in clinic
- English-speaking caller reports phone was hung up immediately upon asking if staff speak English
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 260 reviews
The service was top-notch, and the doctors were very attentive and professional. Special thanks to Nana.
Thank you so much to Dr. Nano. She explained the treatment plan so clearly and with such a professional approach!
Nice and clean place. The dentist was knowledgeable and helpful.
Very professional. The doctor fully explained everything to me and i was vey pleased with the way things were handled and the patience.
I've been undergoing orthodontic treatment for almost a year now, and I'm very happy with everything. I also go here for professional cleanings, and they do a very high-quality job. The clinic has excellent specialists – true professionals in their field.
I visited the clinic today for a wisdom tooth consultation. Everything went smoothly — they explained the situation clearly and showed me the X-ray, without any pressure or unnecessary procedures. The staff was polite and attentive. Overall, a very good impression. I’ll come back here for the extraction.
I've been coming here for 2 years now the staff is amazing the service is great. Highly recommend.
I had a great experience at this clinic! Dr. Nana is incredibly kind, attentive, and gentle — she really takes the time to make sure you’re comfortable. She replaced one of my old fillings quickly and completely pain-free. Everything was smooth and professional, and I’m very satisfied with the result. I’ll definitely be coming back for future visits!
Very professional and skilled doctors, good atmosphere! Teeth cleaning was exceptional. Highly recommend this clinic.
A good clinic with attentive doctors. Not the cheapest, but the quality is decent. Special thanks to the doctor who treated me, Anna Bigvava, she's a genius.
Very professional well equipped clinic with skilled doctors and good attitude to customers. Customer service is also top notch.
Excellent dentistry, I did a cleaning and filling for my brother, I liked everything, it was quick and painless, a very thorough approach 🥰 …
The best clinic, a team of professionals. Good luck 🥰🥰🥰 …
This review is based on my appointment communication with Richter’s Clinic. I unfortunately ended up canceling, but oh my, how much did I enjoy this short communication. The approach, the quick response and the understanding are fantastic, a big plus on the English skills as well. Whoever is on the other side is an absolute sweetheart. The company is very lucky to have this person working for…
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r them🫂🩵 Thanks 🙏🏻
I want to express my deepest gratitude to the entire dental team! The staff, from the receptionist to the dentist, is incredibly attentive and friendly. They explain everything in simple terms and answer all my questions. Thanks to the dentist, I learned I had a cyst, and they recommended I see an ENT specialist first. I thank Dr. Nana for her high level of professionalism! I also highly recommend…
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my dental cleaning with Dr. Lela. This was the first time I've received such a high-quality procedure, followed by personalized recommendations on which toothpaste and products to use to maintain my dental health. I was absolutely delighted!
Dr Mariam, is a great orthodontist she has been very helpful and kind during every visit.
Wonderful clinic! The service is surprisingly excellent for Georgia. 😍 I had a 3D scan – this was the only clinic where I found this service at a reasonable price. …
Excellent clinic — professional service and very attentive medical staff.
I really liked the clinic; everything was done quickly and efficiently. The doctor is a true professional, thank you for the treatment!
My wife and I came in with tooth problems, thinking it was just a filling, but it turned out that we needed root canal treatment. Everything was done quickly and with great quality. The dentists and staff were extremely careful and polite. I highly recommend this dental clinic to everyone. My wife and I are very satisfied — from now on, we’ll only come here!
very great dentist. they took good care of me when i needed a crown and some fillings
We are from Kazakhstan and we liked this clinic because they have top-notch doctors and the service is top-notch!
Nana is an excellent doctor. I had cavities on my front tooth and everything was done perfectly.
Amazing clinic with kind and accommodating staff with and experienced professionals would highly recommend
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