Patients
Reviews of Richter's Clinic.
Tbilisi, Georgia. 260 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.8 out of 10
Overall score
Richter's Clinic is a large multi-specialist dental practice in Tbilisi with 12 named clinicians, a Planmeca CBCT unit, and genuinely strong patient sentiment across multiple platforms. However, a credible 1-star review documents the clinic offering cash incentives for positive Google Maps reviews, which undermines the reliability of its near-perfect aggregate rating. A price quote discrepancy and a veneer failure within 24 hours add further caution for high-spend dental tourists.
Authenticity
5/10Baseline 7: website, 12 named docs, 50 reviews with negatives. -2 review manipulation: confirmed paid-review incentive (30-60 GEL for Maps review per 1-star reviewer). Final 5.
Treatment quality
5/10Baseline 7: Planmeca CBCT, named surgeons, sinus lift reports. -1 manipulation, -1 veneer off next day + price bait-and-switch on extraction. Final 5.
Cleanliness
7/10Baseline 7: multiple reviewers cite modern, clean environment. Museum-like interior design. No hygiene complaints. No deductions. Final 7.
Team
7/10Baseline 7: 12 named specialists (surgeon, periodontist, prosthodontist, 2 orthodontists) on website. No degrees or university credentials listed. Final 7.
Price value
5/10Baseline 6: competitive Tbilisi rates (crown ~$160). -1 for price bait-and-switch allegation (200-600 quoted, 1000 charged) + reviewer noting prices 'a bit high'. Final 5.
Tourist suitability
6/10Baseline 8: 7-day opening to 21:00, 10+ languages, online booking. -1 phone hang-up on English speaker. -1 2-week booking wait noted. Final 6.
What comes up well
- 12 named specialists including surgeon, periodontist, prosthodontist, two orthodontists
- Planmeca CBCT (Finland) for 3D implant planning confirmed in clinic description
- Operates 7 days per week until 21:00 with online booking
- Staff communicates in 10+ languages including English, French, German, Arabic
- Multi-platform presence with reviews on PlacidWay, SafetyWing, and WhatClinic
Points to weigh
- Confirmed review incentivization: 1-star reviewer reports 30-60 GEL discount offered for positive Google Maps review
- Price bait-and-switch allegation: extraction quoted 200-600 GEL by phone, charged 1,000 GEL in clinic
- English-speaking caller reports phone was hung up immediately upon asking if staff speak English
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 260 reviews
I must admit. They got really decent equiptment and proffessional staff. Ive made X-Ray at their place and the same week they fixed my teeth. European standard i would say. Ladies from reception really polite. 5/5. I would give 6th star if i could.
I had a very positive experience at this dental clinic. The service was excellent — everything was well organized and efficient. I was able to get a CT scan very quickly, and the doctor reviewed the results promptly and explained everything clearly. I really appreciated how smooth and professional the whole process was. I’m very satisfied and would definitely recommend this clinic.
Great service I didn’t feel any pain and it was quick!!
Very professional help, beautiful 360 degree photo, processed quickly and not expensive.
I had two eighth teeth removed, but it felt like I had two fillings. Everything was top-notch! Dr. Nika did an excellent job. During the extraction, he kept asking me how I was feeling and whether everything was okay, so there was no fear or discomfort, only complete trust in the specialist. His assistant, Demetre, also did a wonderful job. The room was calm and harmonious—the perfect…
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combination of doctor and assistant! Come to Richters, the best dental clinic, you won't regret it. 💙🤍
I had a great experience getting my cavity treated at this dental clinic. The staff was friendly and professional, and the dentist explained every step of the procedure clearly. The treatment was quick, painless, and very comfortable. The clinic is clean and modern, and I felt well taken care of from start to finish. Special thanks to the dentist Nana Bigvava and assistant Nana Nozadze for their…
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excellent care and professionalism. Highly recommend for anyone needing quality dental care!
Clean, tidy and professional environment ❤️ They clearly care about their patients and respect their profession ❤️ You can definitely come to this clinic with peace of mind
I went to the dentist for cavity treatment and a tooth extraction. Everything was done carefully and virtually painlessly. The doctor explained the entire process clearly. Everything healed well after the procedures, and I'm pleased with the quality of the work. Thank you to the clinic for your professionalism!
Great experience overall. The staff was friendly and efficient, and everything ran smoothly from start to finish. The clinic felt clean and well organized, and the dentist took time to explain things clearly. I felt comfortable and well looked after, would definitely recommend.
My orthodontist Dr.Valerian is a great guy and is will really tell you what you need, I've been going here for 4 months now and they're really good
Accommodating staff and offer many different services, I've had my wisdom teeth removed here and it turned out great
Just had my teeth cleaned by Dr. Lela she's very thorough and does her work properly would come back again
I had an appointment with Doctor - LELA NEMSADZE. She was very informative and professional. I do not think my teeth have ever been this clean. I would definitely recommend anyone to go to her. Her english is really and good and her advice for aftercare for my teeth was amazing and she told me things my previous dentist has never told me. Also the reception staff at Richter Clinic are very…
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friendly and there english is really good.
Very comfortable experience, staff explained everything clearly from start to finish. Clean environment as well!
Had an amazing experience here! The staff are very welcoming and the dentist Dr.Nino Petriashvili was super gentle. Highly recommended for anyone looking for a professional dental check-up.
The ambience of the clinic was fabulous. We loved their hospitality. Infrastructure is too good . I met Miss Makuna. She has a hospitable nature . She made me feel very comfortable during the hours when my friend were undergoing the procedure . You should visit there at once . Thank you .
The doctors are wonderful, very professional. Everything is fast, high-quality, and the service is 10/10. The best clinic ♥️
Experience was very good. Staff and Doctors are very kind and professional.They provide the best service and the treatment was less painful and left with a smile 😇 …
Great dental cleaning, probably the best result I’ve got in years!
Very accommodating staff, beautiful clinic, good environment. Would highly recommend for any kind of procedure
I was very pleased with the doctors' professionalism and their concern for my dental health and well-being. Everyone I spoke with spoke Russian without any problems. The receptionists were also very attentive, quickly responding to messages and caring about the client. The atmosphere in the clinic was pleasant and relaxing.
Excellent equipment, wonderful and friendly receptionists (Ana and Sophie are absolutely delightful!). I'm very happy with this place and highly recommend it!
The best dental clinic in Tbilisi, professional doctors and an amazing environment, I didn't expect such a result, I thank Dr. Mariam Bezhuashvili 🤍 …
Thanks to the team for a wonderful smile! Some might think it's expensive, but it's definitely worth it!
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