Patients
Reviews of Richter's Clinic.
Tbilisi, Georgia. 260 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.8 out of 10
Overall score
Richter's Clinic is a large multi-specialist dental practice in Tbilisi with 12 named clinicians, a Planmeca CBCT unit, and genuinely strong patient sentiment across multiple platforms. However, a credible 1-star review documents the clinic offering cash incentives for positive Google Maps reviews, which undermines the reliability of its near-perfect aggregate rating. A price quote discrepancy and a veneer failure within 24 hours add further caution for high-spend dental tourists.
Authenticity
5/10Baseline 7: website, 12 named docs, 50 reviews with negatives. -2 review manipulation: confirmed paid-review incentive (30-60 GEL for Maps review per 1-star reviewer). Final 5.
Treatment quality
5/10Baseline 7: Planmeca CBCT, named surgeons, sinus lift reports. -1 manipulation, -1 veneer off next day + price bait-and-switch on extraction. Final 5.
Cleanliness
7/10Baseline 7: multiple reviewers cite modern, clean environment. Museum-like interior design. No hygiene complaints. No deductions. Final 7.
Team
7/10Baseline 7: 12 named specialists (surgeon, periodontist, prosthodontist, 2 orthodontists) on website. No degrees or university credentials listed. Final 7.
Price value
5/10Baseline 6: competitive Tbilisi rates (crown ~$160). -1 for price bait-and-switch allegation (200-600 quoted, 1000 charged) + reviewer noting prices 'a bit high'. Final 5.
Tourist suitability
6/10Baseline 8: 7-day opening to 21:00, 10+ languages, online booking. -1 phone hang-up on English speaker. -1 2-week booking wait noted. Final 6.
What comes up well
- 12 named specialists including surgeon, periodontist, prosthodontist, two orthodontists
- Planmeca CBCT (Finland) for 3D implant planning confirmed in clinic description
- Operates 7 days per week until 21:00 with online booking
- Staff communicates in 10+ languages including English, French, German, Arabic
- Multi-platform presence with reviews on PlacidWay, SafetyWing, and WhatClinic
Points to weigh
- Confirmed review incentivization: 1-star reviewer reports 30-60 GEL discount offered for positive Google Maps review
- Price bait-and-switch allegation: extraction quoted 200-600 GEL by phone, charged 1,000 GEL in clinic
- English-speaking caller reports phone was hung up immediately upon asking if staff speak English
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 260 reviews
I'd like to express my deepest gratitude to the Richter Dental Clinic, and especially to Dr. Nana Bigvava and her assistant. Nana is a true professional: she explained everything in detail, showed all the problem areas on the screen, and …
Exceptional!! I had an excellent experience in this Clinic. I came to do face revitalization and consultation about my face skin and their Doctor( Dr.Roman Lordkipanidze) was very professional, he advised me a lot of skincares remedy and even about general health. I highly recommend this Clinic with my friends and colleagues.
The service and professionalism of the staff exceeds all expectations! The cleaning procedure was conducted at an utmost level. The doctor Lela Nemsadze was highly qualified, simply super!
Great clinic! They saved my tooth urgently (1/2 has been broken). Perfect service, great dentist. My recommendation!
Lovely clinic, modern and whatnot. The doc was professional and really insightful. Got a few weird looks but maybe thats just me :)
I had half my jaw treated here. The dentists are amazing specialists. They have state-of-the-art equipment and instruments. Everyone speaks Russian. I'd especially like to mention Nana and Varvara. The warmth and positive emotions they …
Lela Nemsadze Nana Vekua was my dentists and gave a very professional and friendly service. I highly recommend you visit them if you have any dental requirements. …
I had a great experience at Richter’s Clinic. Dr. Nana Bigvava did an outstanding job during my dental procedure. Her skill and professionalism were apparent throughout the entire process, keeping me comfortable and well-informed at every …
The best clinic I've been to (not only in Georgia), both in terms of service during the treatment process and the final results. I can say the same about Dr. Nana, who was very attentive and consistent during the treatment, explaining in …
I came here on a recommendation; the doctors are highly qualified and the equipment is excellent. The best clinic in Georgia.
Orthopedic dentist Nugzar was super patient and explained everything in a way that made sense. I’m really happy with the results of my treatment. I used to be pretty afraid of dentists, but that fear’s gone now. Surgeon Nika was great too. He made the whole thing way less stressful than I expected. Would definitely recommend!
Clean, professional. I got a simple cleaning and they were great. They speak great English and even gave a reminder call/text for the appointment.
A pleasant, clean clinic with good equipment! Polite staff and doctors. If you have dental problems, this is the place to go! Big Thanks🙏 …
State of the art, friendly, multilingual, great atmosphere! I felt like I was at in the USA. Great people!
Am only halfway through my treatment but so far so good 😊 am happy for what they have done, 👍 my Dentis is a very understanding person as I am absolutely nervous of any kind of injections plus had a very terrible experience with a dental …
Reply from the clinic
Thank you for the chance!
I contacted Dr. Roman Lordkipanidze regarding hair loss. This isn't my first time undergoing treatment, and I was surprised when he referred me to a lab for a large number of tests. It turns out he was interested in my overall health, to understand my body's resources and find the specific cause of the problem. I was prescribed quite a few medications, as I was found to have a deficiency of many…
Read the rest of this review
micronutrients. I am undergoing treatment, including transfusions and taking pills. Dr. Roman is performing plasma lifting PRP and mesotherapy procedures on me, periodically monitoring my tests. Me and people around me noticing the results. I am very satisfied and fully recommending him as very professional in his field.
A good clinic with high-quality service. We used the therapy services and had no issues.
Wonderful clinic! I saw Dr. Nana Bigvava, an excellent specialist in her field. Everything was quick, painless, and positive. They take great care of the patient's comfort, and the service is excellent. I highly recommend her!
Very professional and friendly team. The clinic is clean, modern, and well organized. They took an X-ray and checked my teeth carefully, and the dentist explained everything clearly. The whole process was smooth and comfortable. I’m happy with the service and would recommend this place.
My highest recommendation! You’ll find a warm and friendly atmosphere, and most importantly, a team of true professionals 🩷🩷 …
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