Confidential — for patient review

Ria Dental Care - Batu Aji Batam

Ruko Batu Permata, Blk. B No.9, Batam, Indonesia

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Last audited May 2026 By SmileJet Audit Team How we audit →
AI Audit 5.7/10 4.8/5  · 102 reviews

SmileJet AI Audit Score for Ria Dental Care - Batu Aji Batam: 5.7/10 overall. Authenticity: 8/10 — Two detailed 1-star reviews with specific dates, named issues, and treatment timelines add strong credibility. Majority of positive reviews are generic but the critical reviews are highly specific and credible.. Treatment Quality: 5/10 — Two documented orthodontic failures: bracket fell off immediately post-appointment; separate patient developed deep bite after years of treatment with no panoramic x-ray or treatment plan, had to transfer to specialist. Scaling and routine care appear adequate.. Cleanliness: 7/10 — Clinic consistently described as clean, comfortable, and fragrant across positive reviews. No cleanliness complaints in critical reviews either.. Team: 5/10 — Drg. Desi praised for explanations; Dr. Rahmi for scaling. However: rotating doctors unfamiliar with patient history, one doctor distracted giggling with staff during procedure, passive and uncommunicative orthodontic care documented by 1-star reviewers.. Price Value: 7/10 — Scaling and braces promotions mentioned. Braces priced at 3 million IDR (promo rate). One reviewer found orthodontic kits expensive despite advance booking. Overall price level seems mid-range for Batam.. Tourist Suitability: 3/10 — Inland Batu Aji location, not near ferry terminals. No English-language reviews or Singapore visitor signals. Serious orthodontic concerns documented make this branch inappropriate for dental tourists considering braces.. Summary: Ria Dental Care Batu Aji handles routine dental care acceptably but carries documented risks for orthodontic work: two detailed 1-star reviews describe general dentists performing braces cases without specialist referral, no proper imaging protocol, changing doctors mid-treatment, and one patient developing a deep bite requiring specialist transfer. Dental tourists should not pursue orthodontic treatment at this branch. Key strengths: Scaling and fillings generally well-received by local patients; Drg. Desi praised for thorough explanations and friendly manner; Regular promotions make routine treatments affordable; Dr. Rahmi commended for careful scaling with clear consultation; Clean and fragrant clinic environment. Points to note: General dentists performing complex orthodontic cases without specialist referral or panoramic x-ray - documented patient developed deep bite requiring specialist transfer; Bracket fell off immediately after appointment - quality control failure in orthodontic bonding; Rotating doctors unfamiliar with patient history; passive communication during procedures. Confidence: High. Based on 50 reviews and 1 sources. Audited 18 May 2026.

SmileJet AI Audit

5.7 /10

Confidence

● High

Audited 18 May 2026

Authenticity

8

Treatment Quality

5

Cleanliness

7

Team

5

Price Value

7

Tourist Suitability

3

"Ria Dental Care Batu Aji handles routine dental care acceptably but carries documented risks for orthodontic work: two detailed 1-star reviews describe general dentists performing braces cases without specialist referral, no proper imaging protocol, changing doctors mid-treatment, and one patient developing a deep bite requiring specialist transfer. Dental tourists should not pursue orthodontic treatment at this branch."

Highlights

  • Scaling and fillings generally well-received by local patients
  • Drg. Desi praised for thorough explanations and friendly manner
  • Regular promotions make routine treatments affordable
  • Dr. Rahmi commended for careful scaling with clear consultation
  • Clean and fragrant clinic environment

Watch out for

  • General dentists performing complex orthodontic cases without specialist referral or panoramic x-ray - documented patient developed deep bite requiring specialist transfer
  • Bracket fell off immediately after appointment - quality control failure in orthodontic bonding
  • Rotating doctors unfamiliar with patient history; passive communication during procedures

Score Breakdown

Authenticity
8

Two detailed 1-star reviews with specific dates, named issues, and treatment timelines add strong credibility. Majority of positive reviews are generic but the critical reviews are highly specific and credible.

Treatment Quality
5

Two documented orthodontic failures: bracket fell off immediately post-appointment; separate patient developed deep bite after years of treatment with no panoramic x-ray or treatment plan, had to transfer to specialist. Scaling and routine care appear adequate.

Cleanliness
7

Clinic consistently described as clean, comfortable, and fragrant across positive reviews. No cleanliness complaints in critical reviews either.

Team
5

Drg. Desi praised for explanations; Dr. Rahmi for scaling. However: rotating doctors unfamiliar with patient history, one doctor distracted giggling with staff during procedure, passive and uncommunicative orthodontic care documented by 1-star reviewers.

Price Value
7

Scaling and braces promotions mentioned. Braces priced at 3 million IDR (promo rate). One reviewer found orthodontic kits expensive despite advance booking. Overall price level seems mid-range for Batam.

Tourist Suitability
3

Inland Batu Aji location, not near ferry terminals. No English-language reviews or Singapore visitor signals. Serious orthodontic concerns documented make this branch inappropriate for dental tourists considering braces.

Important — about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose Ria Dental Care - Batu Aji Batam in Batam?

Batu Aji branch of Ria Dental Care in Batam, offering general, cosmetic, and orthodontic care for Batam residents and visitors.

Ria Dental Care - Batu Aji Batam is the Batu Aji branch of Ria Dental Care, a multi-location dental practice on Batam Island in Indonesia's Riau Islands province. The Batu Aji district sits on the western side of Batam and serves a large residential and industrial population working in the surrounding industrial estates and shipyards. The branch complements the network's Nagoya outlet, providing convenient dental care to families in the western half of the island who would otherwise need to travel into the busier central Nagoya district for treatment. For local residents, having a familiar dental brand within their own district is a significant convenience factor in maintaining regular dental care.

The clinic provides a typical neighborhood dental offering combining routine general dentistry, prosthetic work, cosmetic dentistry, and orthodontic treatment. Services typically include scaling and polishing for periodontal maintenance, composite resin fillings, simple and moderately complex extractions, root canal treatment, removable prosthetic work such as acrylic dentures and flexible partial dentures, and ceramic and porcelain-fused-to-metal crowns and bridges for tooth restoration. Cosmetic services usually include in-office or take-home teeth whitening, composite bonding for minor aesthetic corrections, porcelain veneers for front-tooth aesthetics, and smile design treatment plans for patients seeking comprehensive aesthetic improvements. Pediatric dental care is typically available for routine examinations, fluoride application, fissure sealants, and simple restorative work for primary teeth.

Orthodontic treatment is one of the most actively pursued categories in Indonesian dentistry, with strong demand among teenagers and young adults across the country. Treatment is typically structured as an installment-based package covering brackets, monthly adjustments, and final retainers. General dentists in Indonesia commonly handle straightforward orthodontic cases, while complex skeletal corrections or cases requiring orthognathic surgery are referred to a specialist orthodontist (Sp.Ort) at one of the larger orthodontic centers in central Batam. Clear aligner therapy is increasingly available in well-equipped Batam clinics for selected cases.

Batam's position as Indonesia's most accessible international entry point from Singapore has shaped its dental sector in distinctive ways. Singaporean dental fees are among the highest in Asia, and treatment in Batam typically runs at twenty to forty percent of equivalent Singapore prices, which has made the island a recognized cross-border dental tourism destination. While the Nagoya district is the primary location for most Singaporean patient visits given its proximity to the Batam Center ferry terminal, the western half of the island including Batu Aji and the Sekupang area also serves a steady patient base, including some cross-border patients who arrive via the Sekupang ferry terminal connecting to Tanah Merah in Singapore. For local Indonesian residents, Batu Aji provides convenient neighborhood-level dental care without the need to travel into busier central districts.

The chain structure of Ria Dental Care offers patients the benefit of a recognizable brand with established processes across multiple locations. Multi-location dental clinics in Indonesia typically maintain shared protocols for patient records, treatment planning, and pricing, which can help patients who move between branches or who want a familiar experience across visits. For patients with complex treatment plans, having access to multiple branches within the same city offers flexibility in scheduling and convenience in case of unexpected travel needs.

For routine and moderate-complexity dental work, a clinic in Batu Aji is typically a good fit for residents of the western half of Batam Island who want accessible neighborhood dental care, as well as for cross-border patients on a one to three day trip during which a checkup and clean, several fillings, simple extractions, basic crowns, denture adjustments, or moderate cosmetic work can be completed. For more involved work such as full-mouth implant rehabilitation, complex periodontal surgery, or extensive porcelain veneer cases requiring multiple visits, larger Batam dental centers with multi-specialist teams and in-house imaging facilities are typically a better match.

Patients evaluating any clinic in this category should verify several practical points before treatment begins. The first is that the principal practitioner is a licensed dokter gigi (drg.) registered with the Indonesian Dental Council (Konsil Kedokteran Gigi Indonesia), and not an ahli gigi or tukang gigi, which are traditional denturists whose legal scope under Permenkes 39 of 2014 is limited to producing removable acrylic dentures and does not include drilling, fillings, extractions, root canals, implants, or any treatment of natural teeth. The second is to ask which specific procedures the clinic performs in-house and which are referred to specialists or to other branches in the chain, so that complex cases are routed correctly from the start. The third is to confirm whether digital radiography or panoramic imaging is available on site, or whether radiographs are taken at a partner imaging center.

Pricing transparency is generally strong in Batam dentistry, particularly because of the cross-border Singaporean patient base. Clinics typically present a written treatment plan with itemized fees following the initial consultation and any required radiographs, and many provide indicative price lists in English alongside the standard Bahasa Indonesia versions. Patients are usually welcome to ask about alternative materials, treatment sequencing, and installment options for larger plans such as orthodontics or multi-tooth restorations. Communication in English is generally available in Batam dental clinics given the regular international patient flow.

For visitors traveling to Batam specifically for dental treatment, a sensible approach is to schedule the initial consultation early in the trip, allowing the dentist to examine the mouth, take any needed radiographs, and propose a written treatment plan with quoted totals. Treatment can then be sequenced over the available days, with simpler procedures completed first and more involved work scheduled in line with the available time. Batu Aji is well connected to the rest of Batam Island and to the Sekupang and Batam Center ferry terminals via the local road network. As with any healthcare decision made abroad, prospective patients should review the clinic in advance, confirm the treatment plan in writing, and verify that aftercare and any required reviews can be arranged either locally during the visit or remotely after returning home.

Patient Reviews from Batam

4.8

★ 102 reviews

F

Fitria Putri

April 2026 · ★ 5

Google

The doctor was friendly and the scaling results were clean 🤩 Recommended …

A

Api sals

April 2026 · ★ 5

Google

good and helpful, easy to understand and good service💓 …

D

Dian Silviyani

April 2026 · ★ 5

Google

Super comfortable, the service is also good, the place is nice, clean, the service is friendly

M

masterzlucifer

April 2026 · ★ 1

Google

The progress of installing braces here is slow, during every check-up the doctor doesn't provide enough education and always keeps chatting with the staff until they giggle, once I finished the check-up and on the way home the first bracket had already come off, so I ended up moving to another clinic.

N

N

April 2026 · ★ 5

Google

The staff is friendly, I've been to RDC Batu Aji 3 times and it's very satisfying, the place is also very comfortable 🫶🏻 …

N

Najwa Basyaiban

April 2026 · ★ 1

Google

Hi Everyone 🤗👋🏻 I want to review my personal experience at this clinic. I got braces at this RDC in 2021 for crowded teeth and oversized teeth. The doctor should have told me if they could handle a case like mine. It's a real shame. And as far as I know, all the general dentists at this RDC are not specialists. 1. I didn't ask for a referral for a panoramic x-ray/cephalometry. 2. I wasn't told what the treatment plan would look like. 3. They went straight to scaling (quickly), not deep scaling. Even though my teeth aren't tartar-prone, I felt it wasn't clean enough. 4. Because my teeth are oversized, my front teeth were suddenly sliced ​​(filed) without my doctor's approval while I was still at Botanica. As a result, my front teeth are slightly crooked and have a gap in the front. 5. For several years, the only checkups were frequent rubber bands and wires. 6. The doctor was passive and uncommunicative. 7. The doctor who treated us during checkups kept changing, so they didn't know our previous medical records and the status of our teeth. 8. The orthodontic kits were very expensive, even though we'd booked them well in advance. 9. The queues were very long, even though we'd made reservations well in advance. 10. During checkups, the doctor was very passive. We entered the room, were told to lie down, the doctor started the procedure, and when he was done, we were immediately told to go downstairs to pay. As patients, we wanted to know the progress of the treatment. It was like we were being chased by targets. 11. Because the progress continued, I finally decided to switch to an orthodontic specialist. 12. My teeth had developed a deep bite, and my bite was still not right. But I never told the previous doctor about it. I hope RDC can improve its system for the comfort of its other patients. Thank you.

K

kim sun hi

April 2026 · ★ 5

Google

Good service, the doctor is very friendly and explains things well.

K

Kamelia Ginting

April 2026 · ★ 5

Google

The place is nice, the doctors and nurses are friendly and kind.

G

Grace Sirait

April 2026 · ★ 5

Google

The service is good, the doctor is also friendly, the response is also very good

V

Vriska Asbur setiawati

April 2026 · ★ 5

Google

I highly recommend this place because everything is very nice, starting from the service, the place and so on.

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★ 4.8 (102 reviews)