Patients
Reviews of Pristine Dental Centre Mid Valley Megamall - Invisalign Platinum Service Provider By Specialist.
Kuala Lumpur, Malaysia. 91 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 91 reviews
Highly trusted! Highly recommended, Dr.Suresh did amazing work fixing my smile, and very parient and assuring. The staff was efficient too. The whole experince was delightful. 👍 …
Reply from the clinic
Dear Husna, Thank you for your kind appreciation, we are absolutely thrilled to give each one of our patients the oral health care experience like none another. Your honest review means a lot to us and we are encouraged to deliver our best all our patients! Thank you once again we look forward to seeing you in future.
The service at Pristine is good, My family and I have been going to them for few years now. Dr Suraya is the one of the best dentist as she is gentle with scaling and fillings of the teeth. The receptionist at Pristine is friendly and kind.
Reply from the clinic
Thank you so much for your loyalty over the years, Ahrissara! It means a lot to us that your entire family has chosen to trust us with your dental care. We’re pleased that Dr. Suraya has consistently provided the gentle care you deserve, and that our reception team has made you feel welcome at every visit. Your continued trust in Pristine Dental is something we never take for granted. Thank you for taking the time to share your experience.
I just had my third visit to Pristine Dental Clinic, Mid Valley branch, and once again the experience was excellent. The doctor (Dr. Suresh) is incredibly professional, patient, and thorough, always taking the time to explain everything …
Reply from the clinic
Thank you so much for your continued trust in us, Akshat. We’re pleased that Dr. Suresh and Dr. Vaishali’s team have consistently provided the professional care you deserve. When patients tell us they feel the entire experience runs smoothly - from the front desk through to their treatment - it’s exactly what we aim for. Thank you for choosing Pristine Dental and for taking the time to share such thoughtful feedback.
I recently had my composite veneers done by Dr. Suresh, and I couldn’t be more pleased with the experience. From my initial consultation to the final check-up, the entire process was handled with exceptional care and professionalism. The practice manager, Vaishali, ensured everything was well-coordinated and provided excellent communication throughout my visits. The front desk staff and nurses are…
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e very welcoming and friendly. Dr. Suresh was calm, gentle, and precise in his work, making me feel completely at ease during the procedure. I’m truly delighted with the results — my smile has never looked better, and I now wear it with confidence and pride. 😁
Reply from the clinic
Thank you so much for sharing your experience, Nita! It means a lot to us to hear that Dr. Suresh and the entire team provided the care and coordination you deserved. We’re pleased that Vaishali, our front desk staff, and nurses made your visits smooth and welcoming. Hearing that you now wear your smile with confidence is exactly what we hope for. Thank you for choosing Pristine Dental and for taking the time to share such detailed feedback.
I had a very good experience with Dr Sanggeetha for myself and Dr Sanjit for my kids. Recommended dental!!
Reply from the clinic
Dear Nur Faizah, thank you for sharing your very good experience with Drs Sangeetha and Sanjit. We are also happy in your faith in us in recommending us.
Environmental its clean & friendly staffs on the ground. I give a thumbs up especially for Dr Eileen & her Assistant well done .Well recommended dentist
Reply from the clinic
We are so happy to receive your feedback especially since we do take our clinical environment and infection control so seriously. We are glad Dr Eileen and team made your experience a good one. .
I got an icon treatment for my fluorosis with Dr Sanjit which subsequently and unexpectedly revealed leftover buttons that were not removed by a previous dentist following Invisalign. He kindly reviewed the literature to make sure it was …
Reply from the clinic
Thank you so much for sharing your experience, Elaine! It means a lot to us to hear that Dr. Sanjit was able to provide the thorough care you needed and took the time to research the best approach for your situation and ensured everything was done safely. We hope the dental hygiene and whitening tips serve you well. Thank you for choosing Pristine Dental and for trusting Dr. Sanjit with your care.
I've been coming here for years. Almost all the time with Dr Sanjit. Highly recommended.
Reply from the clinic
Thank you, Shahrizan for your encouraging feedback and for placing your trust in us for so many years.
I was very happy with Dr. Ravi .He was very professional. The progress of extraction of two tooth was very successful. No pain, dizziness or discomfort during the entire procedure. Next morning wake up feel normal. Thank very much Dr.Ravi and his dental assistant, she was very helpful .
Reply from the clinic
Dear Lau, Thank you so much for sharing your experience! It means a lot to us to hear that Dr. Ravi, our specialist oral surgeon and his dental assistant provided the professional care you deserved. When patients tell us they felt normal the next morning, it’s exactly the outcome we aim for.
I was lucky to be allocated to see Dr. Suresh. I initially thought my filling had come off, but it turned out to be a cracked tooth — with a quarter of my tooth gone. To my surprise, Dr. Suresh identified that I suffer from bruxism (severe teeth grinding), something no other dentist had ever pointed out to me before, until my tooth finally cracked. Throughout the entire procedure, Dr. Suresh was…
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s extremely patient, professional, and reassuring, keeping me calm at every step. He performed a crown treatment skillfully and advised me to wear my mouth guard strictly to prevent further damage. I would also like to commend his dental team, who were equally skilful, attentive, and supportive, ensuring everything went smoothly and comfortably for me. I am deeply grateful to Dr. Suresh and his team for their expertise, professionalism, and genuine care. Thanks to their early detection and guidance, I now have the chance to protect my other teeth and stop the next one from cracking. Thank you, Dr. Suresh, and the entire team for your outstanding service!
Reply from the clinic
Thank you so much for sharing your experience, Joey! It means a lot to us to hear that Dr. Suresh and the team were able to provide the care and guidance you needed. … More
Exemplary professionalism from front desk, dental assistant to Dr Sangeetha herself. Amazing 3D X-ray technology btw. I would be back if not flying to UK. Highly recommend this dental practice.
Reply from the clinic
Thank you so much for your kind words, Steve! It means a lot to us to hear that you are happy with the care from our entire team. We’re pleased that Dr. Sangeetha and the team were able to provide the professional service you deserve. It’s wonderful that you appreciated our 3D X-ray technology as well - it helps us provide the most accurate care possible. We understand you’re moving to the UK, and we wish you all the best. Thank you for choosing Pristine Dental and for taking the time to recommend us.
Pristine Dental removed my fear of dentists. I have been there for a root canal, implant, crown and veneer. All the procedures were painless. I am particularly happy with how Dr Suresh designed my smile and realigned by teeth and how Nasser Shademan hand made the veneers which look like real teeth but whiter and shinier. I have been getting compliments on how good my smile and my teeth look.
Reply from the clinic
Thank you so much for sharing your wonderful experience, Alice! It means a lot to us to hear that we’ve helped you overcome your fear. We’re delighted that Dr. Suresh and Nasser were able to work together to create … More
Received orthodontic treatment (braces) from Dr Puvan since October 2020. My experience has been pleasant from the start, I find the package costs reasonable and inclusive of most orthodontic services. Not many add-ons or hidden fees incurred, which I am grateful for. It was very clear from the beginning what components are covered in the package, and what the additional charges are. Service is…
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always patient, delicate, warm and professional. Aftercare follow ups are very holistic and thoughtful as well. I did scaling and tooth extraction with Dr Sangeetha, Dr Suraya and Dr Sanjit. They were all very professional, gentle and skilled. They'd explain every condition and situation very clearly and answer my questions very patiently. The nurses are also very reassuring and comforting when it comes to wisdom tooth extraction. Dr Sanjit extracted my wisdom tooth yesterday, he was very kind, patient and friendly, which eased the process for me. Scheduling for over 50 months has been seamless and easy. The front desk will always make it work for me despite my busy schedule and traffic stresses as I live far away. Thank you for always accommodating. Very grateful to all of the doctors, staff, nurses and receptionists. I always recommend Pristine now to all my friends and family.
Reply from the clinic
Thank you so much for this wonderful review, Sabrina! It’s truly heartwarming to hear about your positive experience with Dr. Puvan and the entire team over the past few years. We’re delighted that you’ve found our orthodontic package clear and comprehensive, and that there were no unexpected surprises along the way. Transparency in treatment planning is something we care deeply about, so it means a lot to know this came through in your experience. It’s lovely to hear such kind words about Dr. Sangeetha, Dr. Suraya, and Dr. Sanjit as well. We’ll be sure to share your feedback with them and the nursing team - they’ll be thrilled to know how comfortable and reassured you felt, especially during your recent wisdom tooth extraction. Thank you for recommending us to your friends and family. There’s no greater compliment than knowing our patients trust us enough to share Pristine Dental with the people they care about. We’re grateful to have been part of your dental care journey and look forward to seeing you for your future visits!
While walking around Mid Valley, I stumbled upon this hidden gem of a dental clinic! Since my last visit to the dentist was long overdue (back in November or December), I managed to book an appointment with Dr. Eileen Hana. She’s one of the friendliest dentists I’ve ever met and speaks excellent English. Her skills were top-notch—I didn’t feel any discomfort at all during the cleaning. The…
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e indian female staff at the counter was very friendly and service-oriented too! I’ll definitely be coming back for my next check-up in six months! 😊
Reply from the clinic
Dear Andy, Thank you for taking the time to leave us this review! We look forward to seeing you again in six months.
I had a wisdom tooth extraction done at this clinic, and while the surgery itself was ultimately successful, the overall experience left me feeling dismissed, pressured, and emotionally drained as a patient. …
Reply from the clinic
Thank you for your feedback. We apologize that you had such an experience with us. We also apologize that our response didn’t sufficiently validate what you had experienced. It is true that a successful procedure includes as a major part of it, your experience and your feelings of the procedure itself. We regret that our reply emphasized the technical part of the procedure rather than the experiential part of it. We did feel the what you experienced definitely needed to be addressed and we take on board what you have said especially about the reply. Our intent was obviously lost in the reply and we apologize that you are left feeling unheard and invalidated. It certainly appears we have much to improve upon especially in our communication and replies. We thank you for firstly reaching out to the practice to give us the opportunity to reply satisfactorily and we regret that we were unable to do so. We certainly will work seriously on improving this on our side.
We were on holiday in KL when my daughter suddenly had a severe toothache due to a cavity. Luckily, we stumbled upon this dental clinic and Dr. Sanjit was amazing! He patiently and diligently worked on her tooth, even without anesthesia, to drill and fill the cavity. My daughter said she experienced little to no pain. We're so thankful for his expertise and care. Highly recommend this clinic to…
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others!
Reply from the clinic
Dear Sam, thank you for sharing your experience . We are so glad we were able to attend to your daughter and help her .
My 1st time at Pristine Dental, very friendly Doctors & nurses... thank you Dr.Suresh & Dr. Sangeetha & all nurses👍🌹 You are the best, will visit next 6mths, Thank you all & all the best/God bless 🙏🙏 …
Reply from the clinic
Dear Cecilia, thank you. We are so happy to serve you. We look forward to attending to you in the future.
Excellent Experience with Dr. Sanjit!🤗🤗 I had my tooth scaling done today with Dr. Sanjit, and it was a great first experience! He is a very gentle and caring doctor, truly passionate about making sure his patients are comfortable. He was very attentive and understanding, especially when it came to sensitivity or discomfort during the scaling and filling process. Dr. Sanjit even did a stain…
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in cleaning for free, which was such a nice surprise! My mouth feels so fresh and clean now. Considering the location in Mid Valley, the pricing is incredibly reasonable too. Thank you so much, Dr. Sanjit — I really appreciate your kindness and professionalism. See you again soon!
Reply from the clinic
Dear Diana, thank you for your kind review and your encouraging words. We strive to provide detailed, professional care and happy experiences for our patients. We appreciate you taking the time to share your experience.
I have been going to Pristine Dental since February 26, 2001. I kept going her as I appreciate the expertise shown here. Just did my second crown, cleaning and polishing today. Feel like a brand new me. I thank you Dr Suresh and all his assistants throughout the years for making sure my teeth health is top notch. Don’t see me going to another dentist as long as I can drive to mid valley. As a…
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registered physically disabled person I find my needs have been looked after well plus they have accessible carpark here.
Reply from the clinic
Dear Naziaty, thank you for kind and encouraging words. We are so happy to be able to serve you all these years . Especially since it’s our 25th anniversary this year.
Thank you so much Dr Sangeetha for the truly painless wisdom tooth extraction. Really felt like a breeze and comfortable.
Reply from the clinic
Thank you for taking the time to leave us this kind review! We’re happy to hear that you had a good experience at Pristine, and we look forward to serving you again in future.
Visited back in 2019 for orthodontic advice but was told that it is impossible to do it without extraction as there isn't enough space. Went back 2nd time to seek conformation but was given the impression that i am wasting time. Went elsewhere for orthodontic treatment where I was advised against extraction as it will make me look older. After many years, I've completed my orthodontic…
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treatment. Really need to get second opinion and not blindly trust any doctor or clinic no matter how good the Google rating is.
Reply from the clinic
We are deeply troubled by your review, and would like to conduct an investigation. … More
Excellent care and treatment by Dr San, long lasting and very happy we selected Prestine Dental Care @ Mid Valley Mega Mall.
Reply from the clinic
Thank you for taking the time to leave us this kind review. We look forward to providing excellent dental care to you in future.
Came in for an impacted wisdom tooth, was told the discolouration over my gums was because of my skin colour and I had a mechanical injury. Had a second opinion from another dentist. Was informed that I had an impacted wisdom tooth with an ongoing infection and would require removal to prevent recurrence. Would not recommend at all.
Reply from the clinic
Dear Gaya, We are genuinely concerned to read about your experience regarding your impacted wisdom tooth. We understand your frustration and apologize for the discrepancy in diagnoses you received. Providing accurate and thorough assessments is our priority, and we are disappointed to learn that this was not your experience. We would investigate this matter further. We are committed to understanding what happened and taking appropriate action. Thank you for bringing this to our attention. Sincerely, Pristine Dental
Have been going to see Dr Sanjit for years and have always appreciated his patience in explaining the treatment. He always tackled the treatment with utmost care. Highly recommended!
Reply from the clinic
Thank you Cheryl for your kind review and words .
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