SmileJet

Patients

Reviews of Pink and White Dental (PNW DENTAL SDN BHD).

Johor Bahru, Malaysia. 89 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

Back to the clinic page

The evidence

What patients actually wrote.

4.8

out of 5, from 89 reviews

5 81
4 6
3 0
2 0
1 2
Vivian Chang via Google 5.0 out of 5
Had scaling, polishing and fluoride treatment done. Dr Shana was thorough with the cleaning and will let you know what step she’s performing. She’s also knowledgeable when sharing dental advice and super patient with questions. Will recommend this dental clinic!
Reply from the clinic

Thank you for your kind review! :)

Jamela Fauzi via Google 5.0 out of 5
I have been to this clinic for a few years now and their professionalism and patient care never disappoints. My most recent visit was to do some fillings with Dr Shana - she was thorough in explaining the procedure and was gentle when doing the fillings. I am very grateful. Also, their staff, Awin & Ayull are always friendly and helpful. Have been recommending Pink&White Dental to family and…
Read the rest of this review

friends. Keep up the good work! :)

Reply from the clinic

Thank you so much, Mdm Jamela, for taking the time to leave the team such a kind review. We really appreciate it alot. Your words of encouragement will lift the team up and motivate them further!

AppRoy via Google 5.0 out of 5
Thank you Dr Jolene for the meticulous dental services. My 5 yrs old son who is curious and ask lots of question, Dr Jolene patiently explain and share with him without hesitation. My son did not fuss during the process and after the dental service, he had a packet of pokemon card as a reward. He said he enjoy the dental service and want to come back again. Thank you Dr Jolene for the great…
Read the rest of this review

t service!

Reply from the clinic

This makes my heart sing! So happy to hear that! 🥰🥰🥰 We will be sure to stock up more Pokemon cards for his next visit! Merry Christmas to you and your family! …

Lexy via Google 5.0 out of 5
Went for dental scaling yesterday and absolutely loved the ambience of the clinic — it even has a little DIY jewelry station, which is such a cute touch! ✨ I was attended to by Dr. Tai, and I honestly couldn’t be happier with the experience. I’ve always dreaded dental scaling because my teeth are quite sensitive, but to my surprise, the entire process was completely painless. Dr. Tai was…
Read the rest of this review

incredibly gentle, professional, and efficient everything went so smoothly, and my teeth feel super clean now! She also took the time to listen as I shared some of my dental concerns and even gave me thoughtful advice. Truly appreciated her kindness and professionalism. Thank you so much, Dr. Tai! 🥰🩷

Reply from the clinic

Thank you Lexy! We appreciate your effort in writing this lovely review for us and especially for Dr Tai! We hope to see you again when you need to see us.

Jinyang Wang via Google 5.0 out of 5
Did my root canal and crowning treatment with Dr Jolene over the course of 1 month. Dr Jolene is super careful, professional, patient and skilled. I was worried with the soreness and pain that I’ve heard from others about the treatment, but I have not experienced anything like it after all my sessions. Will definitely visit again from Singapore to get my teeth done by Dr Jolene in the future!
Reply from the clinic

Thank you for taking the time to leave us a review, Mr Wang. Thank you for appreciating the work we do. :) Please take care!

Melvin Liu via Google 5.0 out of 5
It was my first time visiting a dental clinic in JB, and I picked Pink & White Dental as it had good reviews and also they had available slot to match my availability. Firstly, the team at PNW are truly responsive, professional and patient. They did a full X-ray to capture and identify the problem areas with my teeth. Secondly, My Dentist, Dr New, patiently and professionally explained to me…
Read the rest of this review

me about my teeth and gum health without any rush, and answered all my questions clearly in detail. For my first session, I did a root canal treatment on one of my front incisor as I had a crack due to fall and the previous filling came off after many years. Not only was the whole procedure painless, it was also comfortable and assuring throughout. Dr New took care to ensure that I'm ok during the procedure =) He went to extra mile to ensure that my crack was patched up and done very neatly and cleanly as he said that it was important especially for the front teeth to look nice haha. The support dental staff was also very attentive and helpful. Thirdly, the team was very responsive throughout and checked in with me a couple of days after my treatment to check that I was feeling ok =). I'm very grateful to Dr New and the team at PNW and happy with my smile now! Looking forward to my subsequent visits! =)

Reply from the clinic

Thank you from the bottom of our hearts for taking the time to write us such a wonderful review. We really appreciate it. :) We will pass your kind words to Dr New. It will surely make him very touched to have been able to make your dental visit a positive one.

Katherine Ang via Google 5.0 out of 5
Had a great experience here. The clinic is clean, and Dr Shana was very gentle and professional and the staff is friendly and helpful. Everything was explained clearly and the charges were rather reasonable. I really appreciated the Little touches like the corner table they have set up for bead making. It’s such a thoughtful idea and the bracelets are free to take! Highly recommended.
Reply from the clinic

Thank you for appreciating our beads bar :) We are really proud of it and it has been such a hit with kids and adults alike! Thank you for your kind words for Dr Shana too. We will pass it on to her. :)

ain solehah via Google 5.0 out of 5
Thank you very much dr shana 🥹. Also 2 staff 🥹 Dr shana is very calm. I was really shy about going to the dentist for scaling. But dr shana & 2 staff were very good. They served me carefully and explained clearly. And actually, the scaling treatment didn't hurt 🥺 just a little bit. The whole thing was numb. Thank you very much pink white & dental 🤍 Very Recommended 🤍
Reply from the clinic

Hi Ms Ain! Thank you for leaving a very nice review for Dr Shana. :) Dr Shana is very grateful! :) If it hurts a little, we can put topical anesthetic (Strawberry cream). If it hurts more, sometimes we can give anesthetic (a small injection) to clean the teeth more thoroughly. You can always ask us beforehand :) Take care! :)

Asiyan Ansari via Google 5.0 out of 5
Dr. Jolene is a very professional and friendly doctor. She explains everything clearly to her patients and performs each procedure with great care. I truly appreciate her attentiveness and the quality of service provided. The staff are also friendly and helpful — they even reminded me of my appointment in advance, which I really appreciate. The clinic, Pink & White, offers excellent service and…
Read the rest of this review

d ensures a comfortable and pleasant experience every visit.

Reply from the clinic

Thank you Ms Asiyan for your appreciation! :) We take pride in educating our patient from all aspects before starting a procedure. Thank you for understanding everything too! Please take care :)

Nurlina BMA via Google 5.0 out of 5
My son's 1st time to the Dentist at the age of 4 years old. Initially, we were scheduled with Dr Tai but on the actual day, we requested for an earlier slot and was assigned to Dr New. My son was the bravest I must say (after lots of prep talks and assurance). Dr New was kid friendly, he greeted and interacted with my son, somehow we felt the Blippi character :D For a 1st timer, no cries, no…
Read the rest of this review

no screams, no "i want mummy". I was able to be in the process and Dr New shared some knowledge on how to maintain good oral hygiene for my son. He has no major concerns, mom was just being a mom - he had food stains and I can say 98% were cleaned and polished!

Reply from the clinic

Dr New had to google the character Blippi and he is happy that Blippi seems like a nice and friendly character. So Dr New accepts the kind compliments hahah..:) Dr New has no kids so he doesn't know Blippi... Thank you so so much!! We love it that you took the time to share with us your son's first experience and we hope that future visits can continue to be a positive one for him. Thank you again Ms Nurlina! Looking forward to see you and your family again. :)

Helen ALPHAGATE via Google 5.0 out of 5
It's the best! The teacher's skill and expertise The nurses are friendly The price is also very reasonable After visiting three dental clinics, I came here today on a friend's recommendation. I met the best dentist I've ever met. I'm a Korean, just new to Johor. I've been to three clinics before choosing here. I made the best decision to come here. So professional and the best dentist Friendly…
Read the rest of this review

ndly nurses Price is also good enough I highly recommend here 🫶 Thank you so much today

Reply from the clinic

Dear Ms Helen, Your words have warmed our hearts! Thank you for being patient and so kind! Thank you for the lovely face mask gift. :) The team will share out the masks haha. :) 감사합니다!!

Way dionn Chong via Google 5.0 out of 5
The dentist answered all my questions and provided detailed explanations before and after the procedure. The extraction was quick and precise, and the anesthesia was effective, so I didn't feel any pain at all.
Hafifa Afiqah Binti Baharun via Google 5.0 out of 5
For lack of better explanation for someone who fears dentist visit, I have had a good scaling and polishing experience with Dr Shana. So soft spoken and easygoing to talk to.
Reply from the clinic

Hi Ms Hafifa! Thank you for your lovely review and we appreciate your kind words. :) We'll be sure to let Dr Shana know you spoke kindly of her!

Matt Harty via Google 5.0 out of 5
My daughter was very fearful. The Dr and staff were patient and incredibly professional. I am sure next time she goes it will be a much smoother visit.
Reply from the clinic

Thank you so much Mr Harty for the kind review! We are glad she cooperated well! :) She was so chatty afterwards!

Aneel Raj via Google 5.0 out of 5
Quick and effective, been going to this place with my wife for 4 years or so.
Ijaz Fazil Syed Ahmed Kabir via Google 5.0 out of 5
Last April, I suddenly developed severe tooth pain. I wasn’t sure whether the pain was from my wisdom tooth or a molar, so I visited Pink and White Dental. Dr. Jolene Lai was very kind and knowledgeable and explained everything clearly. Even though it was late, she stayed back to remove my wisdom tooth, understanding that I had come all the way from Singapore and was in severe pain. On the same…
Read the rest of this review

day, Dr. Shana performed a pulp extirpation, which gave me great relief. What I really appreciate is Dr. Jolene’s humility. Despite being senior and highly experienced, she always patiently explains everything to me. Whenever I return to Singapore, I discuss my case with a dentist friend in India and then clarify my doubts with Dr. Jolene. She never shows any ego and always takes the time to explain things clearly. Recently, I underwent root canal treatment for the molar. My roots were curved, so the procedure was more challenging, but she was very careful, ensured there were no issues, and explained everything in detail while addressing all my concerns. It was truly a very good experience. To be honest, I can’t say I’ll visit again—only because I hope I never have dental pain again—but I highly recommend Dr. Jolene Lai and Pink and White Dental.

Reply from the clinic

Thank you for your wonderful review, Mr Ijaz. You are a very kind patient who too have the patience to listen through whatever we had to discuss - it goes appreciated as well on our end! :) It has been a few sessions of dental visits and we are grateful that they were positive experiences for you. Please take care! We'll see you again whenever you are ready/need to see us. :)

Sofea Ramli via Google 5.0 out of 5
This clinic is amazing This morning was my first time going The best...doctors & staff are friendly I really like it...I will come again👍👍👍👍 …
Reply from the clinic

Thank you for the review, Ms. :) Hope to see you again if there is anything we can help with! Take care!

ohanaoptics via Google 5.0 out of 5
I had a traumatic dental experience back home years back and had kept my dental appointments on hold ever since. Finally had a chance to pop over from across the causeway for a much-needed session, having been a silent follower of Dr Lai on socials since P&W started. Booked an appointment with Dr Shana and had a very thorough experience. Her knowledge and expertise was obvious from the way she…
Read the rest of this review

e took my history and gave step-by-step explanations for each part of my procedures, to checking in on me constantly to make sure I was ok. Do expect some legit in-depth cleaning because that’s what a true scaling session should feel like. Went for the usual cleaning, in-clinic whitening and also ordered a take-home whitening kit in the end. My customized kit was ready for collection in less than 24 hours. Would highly recommend.

Reply from the clinic

Hi! Thank you for your review!! Pity that we did not get to meet.. :) Glad to hear that Dr Shana took great care … More

Alistair Ross via Google 5.0 out of 5
Dr Jolene at Pink and White Dental is both considerate and meticulous in her work. She is careful to make sure that clients understand all procedures exactly and that they are comfortable with what is happening. I have visited her for work ranging from a filling to root canal, extraction and implant and I have no hesitation in recommending her services.
Reply from the clinic

Thank you Mr Alistair for your trust in us! :) Always so nice getting to know you and S better with every visit. Thank you for being so calm during everything we do together as well. See you soon!!

Alex Leong via Google 5.0 out of 5
Dr Jolene Lai is a godsend. I've always hated visiting dentists for the same reason a lot of people are. However, Dr Jolene was patient, gentle and caring in the most assuring way so much so that my fear of dentists was immediately extinguished. Her clinic was also very clean and well kept while her staff were equally professional. Highly recommended.
Reply from the clinic

Dear Mr Alex, Thank you very much for such a lovely review. It made our day! :) Please take care, we will see you when you need to see us! :)

Vivian Liem via Google 5.0 out of 5
Lovely dental trip for my boy to visit Dr Jolene. It was a pleasant experience and her work on my son's chipped teeth is quality and on point. Patiently explaining every step of the way to us. They even have a DIY beads station to help us pass time and reduce anxiety while waiting for the treatment. The place is spacious and looking sweet. Overall it was a really nice time for the family! :)
Reply from the clinic

Dear Vivian, Thank you for your kind review! :) We are glad that you appreciate the beads bar … More

Joanna Nitta via Google 5.0 out of 5
Before 2025 ends, I would like to sincerely thank Dr. Jolene Lai from Pink & White Dental for being such an outstanding, caring, and professional dentist. From the very beginning, despite me being upfront about my financial constraints, Dr. Jolene never judged me or treated me any differently. Before starting any treatment, she always explained the procedure clearly, informed me of the cost…
Read the rest of this review

upfront, and checked if it was within my budget. That level of transparency and respect meant so much to me. Like many people, I had a horrible experience with a school dentist as a child, which left me with lasting fear of dental visits. I honestly hated going to the dentist. Unfortunately, my root canal and few other dental issues were serious and complicated, so I had no choice but to seek treatment. A very kind dentist who helped me with most of my dental issues told me upfront that she has to refer me out for my root canal issue coz of my narroe nerve (since a kid, i have a problematic dental structure), she referred me to Dr. Jolene Lai at Pink & White, and although I was extremely nervous, she immediately put me at ease with her calm demeanor and confidence. It was clear she truly knew what she was doing. My root canal was a difficult case and took about 3–4 hours, even going past the clinic’s closing time. Despite that, Dr. Jolene and her team continued working patiently and professionally, never once making me feel like a burden—again, all while knowing my financial situation. I was deeply touched by their dedication. She has also blessed me with offsetting some cost knowing about my budget issues. I later returned to see Dr. Jolene again for a teeth cleaning, and it was honestly the cleanest and whitest my teeth have ever been—even my husband noticed and commented on it right away. The care and attention she gave me as a patient was truly memorable. The follow-up via WhatsApp by Dr. Jolene and the Pink & White team was also such a thoughtful and reassuring touch. Thank you, Dr. Jolene, for your professionalism, kindness, and for treating me with dignity and compassion regardless of my financial status. I will definitely be returning to Pink & White Dental again. Thank you, thank you, thank you! I highly recommend Dr Jolene Lai. :)

Reply from the clinic

Hi Joanna, Thank you for making our entire year with your detailed and thorough review. It … More

ZK via Google 5.0 out of 5
This was my first time visiting a dental clinic in JB. I chose Pink & White Dental based on Google reviews, and I have to say it was one of the best decisions I’ve made. I was attended by Dr New and his team, who were very professional and thorough. Dr New clearly explained my current teeth and gum condition, which I really appreciated. On top of that, the treatment was very affordable. I highly…
Read the rest of this review

recommend this clinic and will definitely visit again.

Reply from the clinic

Dear ZK, We appreciate your thoughtful review! Thank you for taking the time to write it! :)

Jui Hsin Chen via Google 5.0 out of 5
Had teeth whitening with Dr Shana - it was a fuss-free and enjoyable process. Dr Shana was gentle and talked me through the process, explaining what to expect at each stage. I would definitely be making a return visit!
Reply from the clinic

Thank you very much for understanding our workflow! Thank you very much for your review!

Want the same for your own teeth? Send a photo and we will come back with a written quote from Pink and White Dental (PNW DENTAL SDN BHD).

Questions about your treatment?

Message us and a coordinator will answer with clinic options, indicative pricing and what a trip would involve. No forms, no call centre, and no obligation. Prices are indicative; only a clinic's written quote applies to you.

SmileJet is an information service, not a healthcare provider. Nothing here is medical advice.

WhatsApp Messenger
WhatsApp Messenger