Patients
Reviews of Ortoface Odontologia Brasilia.
Brasília, Brazil. 79 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 79 reviews
I had my dental treatment with Dr. Alonso and my orthodontic treatment with Dr. Rodrigo! Exemplary professionals, extremely skilled and competent. Very careful, meticulous, and detail-oriented. I always recommend them!!
Reply from the clinic
Thank you so much ☺️ for your review, Larissa!!! It was a pleasure having you here with us!
Excellent professionals, humane service! I've been a patient for about 30 years!!! I used to be a patient of Dr. Francisco, who retired, and now his children are the ones who see patients! They've improved the quality and modernized everything! They are excellent professionals!!!!!!!!
Reply from the clinic
Thank you very much for your attention, Ednaldo! It's always a pleasure to have you with us!
Everything was perfect! From the reception service to the final result. Professionalism, cordiality, and competence summarize my experience at the clinic. The result was better than expected.
Reply from the clinic
Nothing could be more rewarding than knowing that you were satisfied, Gissela! Thank you so much for your attention, and we are always available to assist you whenever you need us!
I want to leave a compliment for Dr. Camila who treated me. Very kind and gentle. The cleaning was excellent. Congratulations to the clinic. Excellent professional. I will return.
Reply from the clinic
Thank you so much for your feedback, Bruno! We're so glad you enjoyed the service! We're always here to help!
Dr. Rodrigo has been my dentist for 20 years. I just finished another treatment with him (meeting the treatment deadline) and my teeth are perfect. I recommend him to everyone!
Reply from the clinic
It's a great joy to know that you were satisfied 😊!!! Thank you so much for your feedback. Our doors are always open whenever you need us 😉!
I've been a patient for a while and until today I hadn't had any problems. But today I had a terrible experience... I arrived before my scheduled appointment, the receptionist was having problems with the Bradesco system, the system apparently crashed, and she asked me if it had been less than 6 months since my last cleaning, and I checked and it had been 5 months, so she told me that the plan…
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wouldn't authorize it... So, already upset, I suggested that they inform the patient about this BEFORE we go to the clinic, especially since I don't work with this, I don't know the required deadlines for each procedure, unlike them who are in contact with this every day!! And the receptionist turns to me and says that I can check this on my app, a total lack of tact with the client. I left there indignant and didn't schedule a follow-up appointment, and I don't know if I will, because I felt a great lack of consideration for my time!
Reply from the clinic
Hello Isabela, we apologize for what happened. Unfortunately, these are situations that can occur, and we understand the inconvenience they can cause. We will be more careful to avoid this type of problem.
I underwent treatment with Dr. Rodrigo for almost two years and I can only say that it was totally worth it! I loved the result — it turned out exactly as I wanted! Throughout that time, Dr. Rodrigo was always very attentive, punctual, and willing to answer all my questions, which made all the difference in making me feel safe and calm. The clinic is also great: clean, organized, and with a…
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super pleasant atmosphere. I felt well cared for from beginning to end. I highly recommend it!
Reply from the clinic
Thank you so much for your attention, Ellem!!! It's a great pleasure to know that you are satisfied with the entire treatment! We are always at your service! 😉
The experience was excellent! Great professionals and quality service. I underwent orthodontic treatment with Dr. Rodrigo, whom I highly recommend! :)
Reply from the clinic
We're so glad you're satisfied 😀!!! Thank you so much for your review and come back anytime!
Excellent service from both Dr. Alonso and the reception staff!
Reply from the clinic
Thanks!!!
Terrible service. I received poor treatment from Dr. Alonso. After receiving the payment, he never resolved my problem. I DO NOT RECOMMEND.
Reply from the clinic
Hello Emerson. This is Dr. Alonso. We are very sorry that we were unable to meet your expectations. However, there is no record of appointments, registration, quote, or invoices issued under the name Emerson Candido in our system. In other words, there was no record of your appointment or attendance at our clinic. Please contact our customer service line at (61) 3234-3638 or (61) 99868-8332 so that we can understand the situation and better assist you.
I had an amazing experience at the clinic! I highly recommend it; all the professionals are incredibly competent and super polite! My thanks to everyone involved in my treatment: Dr. Rodrigo, Bete, and Mariana. You can be sure that you are synonymous with professionalism and competence in your field and in customer service!! Thank you and see you soon!
Reply from the clinic
Thank you so much for your attention!!! Knowing that we made a difference motivates us even more to always work towards the best, Ícaro!!!!
Dr. Karine is unparalleled! An excellent professional, very attentive and good at what she does. I had a facial cleaning with her and felt no pain; she performed the protocol with great care and excellence! I definitely recommend her to everyone! Congratulations!
Reply from the clinic
Thank you so much for your feedback!!! We're so glad you enjoyed it and come back anytime! 😊
Wonderful clinic... Dr. Rodrigo performed my orthodontic treatment with excellence. Always helpful and available, as is the clinic team, from the receptionists to the dentists' assistants. I highly recommend them.
Reply from the clinic
And how wonderful 😊 that you were satisfied!!! Thank you so much for your feedback, José, come back whenever you need to 😉!
This is the second time I've sought treatment at Ortoface, and I couldn't be more satisfied. The professionals who treated me (Dr. Maria Carmen and Dr. Karine) are extremely attentive, polite, detail-oriented, clear, and technically skilled. They explained each step of the procedure they were performing, which provides security and confidence to the patient. The service from the other employees…
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was also extremely courteous. The excellence in service is evident at Ortoface.
Reply from the clinic
We're so happy 😊 that you enjoyed everything, Márcio!!! And thank you so much 🙏🏻 for the feedback, it encourages us to always strive for improvement!
After two years my treatment with Dr. Rodrigo ended, I loved the result.
Reply from the clinic
I'm so glad you enjoyed it, Beatriz!!! It was a pleasure serving you. Come back anytime with your captivating smile!
Excellent service from the moment we arrived. Quality service. I know my daughter's case was very complicated, but with God's grace and Dr. Rodrigo's experience and patience, my daughter's dental treatment turned out perfectly. I can only say thank you very much.
Reply from the clinic
We are the ones who thank you for your trust!!! It was a pleasure having you with us, and come back anytime to keep your smiles 😃 intact!!!
Excellent clinic in Brasília. Highly qualified professionals, consistent and always willing to help the patient. My sincere thanks. I'm loving my new smile. Special thanks to the great Dr. Rodrigo.
Reply from the clinic
Thank you ☺️ for your attention Murilo!!! We are very happy to have helped transform another smile 😉!
The clinic, the service, and the dentists are wonderful! I especially want to thank Dr. Rodrigo, who did an incredible job! I am extremely satisfied with the quality, the results, and the attention given to my treatment.
Reply from the clinic
That's wonderful, Thais!!! Thank you so much ☺️ for your attention as well, and we hope you'll come back whenever you need to!!!
I had my orthodontic treatment with Dr. Rodrigo and it was incredible… attentive, punctual, courteous, clear and very competent. Thank you for all the care during this journey of almost 2 years, as for the clinic: clean, organized and the receptionists are wonderful.
Reply from the clinic
We are so happy with your feedback! It was a pleasure serving you!!! Thank you for your trust!
Wonderful experience! Excellent professionals! Dr. Carmem surprised me, as it was the first time she treated me! 10 out of 10 for her! I recommend her ✌️🥰 …
Reply from the clinic
That's great you liked it 😄 Janete, and thank you so much for your attention!!!!
Excellent clinic and excellent service! I recommend it to everyone!
Reply from the clinic
Thank you very much for your attention, Luiz!!!
I'm having a great experience with Dr. Karine. Besides explaining all the procedures very well, she's super attentive and puts you at ease. I highly recommend her. I will definitely continue my follow-up care with her.
Reply from the clinic
Thank you so much for your feedback, Ayara, and I'm so glad you liked it!!!
Excellent service. We should arrive 15 minutes before the scheduled time because they are punctual. The first step was to order some tests, and at the follow-up appointment, the next step was scheduled, all very well explained so that I could have a "radiant smile".
Reply from the clinic
Thank you 🙏🏻 for your feedback and attention, Leyla!!!
I highly recommend the clinic. Excellent service and Dr. Maria Carmem is an outstanding professional!
Reply from the clinic
Thank you so much for your attention, Carolina! We are always here to help!
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