Patients
Reviews of Orient Dental Clinic.
Da Nang, Vietnam. 82 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Orient Dental offers outstanding value and tourist accessibility in Da Nang with genuine complex procedures completed and strong post-service recovery. However, a confirmed pattern of fabricated cavities leading to a filling that caused pain for over a year, combined with a wrong-tooth incident and glove hygiene concerns, signals serious quality control failures that make this clinic high-risk for unsuspecting tourists despite its modern appearance.
Authenticity
6/10Baseline 7: 6 named doctors (Khoi, Duy, Shin Thant, Khanh, Hao, Thao), X-Guide robotic navigation and CBCT claimed, genuine multi-national pool (Russian, Australian, Canadian, American, German, French). -1 Light: Fiona Houghton review appears twice verbatim (IDs 221316 and 50872). Final 6.
Treatment quality
1/10Baseline 7: 9 implants+21 crowns in 3 weeks; sinus lift; bridge praised. -3 Heavy: Kofi Bartlett — 6 fabricated cavities; filled tooth causing pain 1 year later. -2 Medium: Brian Robere — wrong tooth treated (tooth #7 vs #6). -1 Light: whitening caused 4h+ inability to open mouth. -1 Light: 5-min cursory cleaning. Final 0 → capped at 1.
Cleanliness
5/10Baseline 7: multiple 'spotlessly clean' confirmations across nationalities; sterilization process praised (Ca Thanh); modern bright facility. -2 Medium: Brian Robere directly observed gloves not changed adequately; ungloved dentist inserted suction device into mouth immediately after coughing. Final 5.
Team
7/10Baseline 7: 6 named doctors; Dr. Thao fixed retainer at no charge; Brian Robere wrong-tooth incident resolved with 2 free crowns next day; Christmas free cleaning promotion; immediate accommodation for walk-in patients including children. No deductions — genuine service recovery and generosity patterns. Final 7.
Price value
8/10Baseline 8: scaling 300k VND (~$12); 6 fillings + X-ray + cleaning $81; 8 fillings + German crown ~$160 equiv; tooth repair + cleaning under $30 (Jacob, USA); free consultations and 2D+3D X-rays confirmed by multiple patients. Extremely competitive for Da Nang tourist area. Final 8.
Tourist suitability
8/10Baseline 8: Da Nang primary tourist hub; WhatsApp booking accepted; English fluency across staff; walk-in and same-day service; immediate capacity; multi-national clientele (Russian, Australian, Canadian, American, German, French, Kazakh, Korean); free X-ray policy reduces tourist entry barrier. Final 8.
What comes up well
- 9 implants + 21 crowns completed in 3 weeks for Russian dental tourist (Kuzmich)
- Sinus lift + 8 crowns + 2 implants — patient calls it the smile of their dreams (Aleksey Kamchatsky)
- Free 2D + 3D X-ray for tourist with gum lump, honest referral to wait for home treatment (Kevin Mitchell)
- Scaling 300k VND (~$12); tooth repair + cleaning under $30 USD — consistently cited as cheapest in Da Nang
- Christmas free cleaning promotion; retainer repair at no charge (Dr. Thao)
Points to weigh
- Kofi Bartlett (1-star): 6 cavities 'found' that no dentist detected in prior week; filled tooth still causes pain 1 year later — fabricated diagnosis and lasting harm
- Brian Robere (4-star): wrong tooth treated (tooth #7 instead of #6 with temporary crown) — fundamental treatment identification failure
- Brian Robere: gloves not changed adequately; ungloved dentist inserted suction device after coughing — confirmed hygiene breaches
- Elizaveta Bugaeva (1-star): excruciating whitening pain, unable to eat or open mouth 4+ hours post-treatment
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 82 reviews
Very nice people constantly checking up on me during the whole teeth whitening process highly recommend
Reply from the clinic
We truly appreciate your positive feedback! Your satisfaction is our greatest reward. Thank you for trusting us with your smile.
Had a fantastic experience at the Orient clinic. The staff and dentist are incredibly friendly and caring. Clinic is modern and very clean. I went there to get some teeth whitening done and ended up getting an old crown replaced that I had …
I had a very positive experience at this dental clinic in Da Nang. I came in with a bad toothache that was causing head and nerve pain, and I was worried I might need a root canal. The dentist carefully examined my teeth, explained everything clearly, and treated the problem with a thorough cleaning and medication instead. The pain improved significantly, and I really appreciated their honest,…
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, conservative approach rather than rushing into unnecessary treatment. I also returned for a follow-up check, and they were very kind and attentive. Professional, gentle, and genuinely caring staff. I highly recommend this clinic.
I had teeth whitening, and it worked visually, but the pain I felt afterward wasn't worth the results. I've had whitening done before at another clinic and only felt mild discomfort for a short time, so I know what it can and should be like. I asked to end the procedure early because the discomfort was intense. I'd also said before that I was already feeling pain, but they turned the lamp on…
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again. I don't know what would have happened to me if I hadn't asked them to stop and stayed until the end. Afterward, I couldn't even breathe without a stabbing pain in my teeth; it was an unbearably nasty, stabbing pain. It's been six hours since the procedure, and the painkillers aren't helping. I've already taken five, but the pain has only gotten worse. Now I feel it not just intermittently, but constantly. I can't sleep; it's unbearably painful. I assume the procedure was supposed to last an hour and a half. Who cares if they completely burn away the patients' enamel—the important thing is that the before/after photos are more striking. I didn't have any stones, but even with the polishing brush, they were very rough and chaotic, injuring my tongue in the minute they allotted for cleaning. I don't breathe through my mouth or talk for the entire time after the procedure to minimize sensitivity. I really hope I feel better in the morning. I don't think I'll ever have whitening again after that experience.
My apologies. I'm from Russia and can't contact you on WhatsApp to ask my questions. How can I contact you? Do you have an email address?
Reply from the clinic
We apologize for the late response. Our email address is [email protected].
The place is clean and nice, but they got whitening solution on my lips, causing them to burn and swell up. There was 3 different doctors in my mouth (factory like). When I told them today the following day they blamed me for it. Listen it’s $40 to get your teeth white so I am happy with my results but my mouth is all Burt from the chemicals used. If I was in the USA this would be a very big…
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problem.
Reply from the clinic
Dear Ms. Richiee, thank you for sharing your feedback. We are truly sorry for the discomfort and irritation you experienced after your visit. Your comfort is our priority, and it is clear we missed the mark during your appointment. … More
An amazing experience, very good doctors, perfect english communication skills. I have some severe health problems but the doctors addressed them well and took care of my safety, very satisfied.
Appointment arranged via WhatsApp for December 19th Confirmed within 2 minutes Tartar removal and polishing, and a thorough check-up Very friendly staff, including the dentist Absolutely top-notch professional dental work New dental clinic with 3D technology
Absolutely satisfied. I made an appointment on Tuesday for Wednesday. I arrived 2 hours early on Wednesday (my fault), but still only waited about 10 minutes. I had a free MRI scan. Since I was early, I was also offered a free teeth cleaning (which bridged the time until my appointment with the dentist). The very friendly dentist then examined all my teeth and explained everything. I wanted a…
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d a new crown. I had already decided on a high-quality ceramic crown for €11 million. They started right away. The visit took about 2 hours in total. I received a message on Thursday that the crown was ready. I went straight there, it took about an hour, and everything fits and is perfect!!! Super. Includes a 15-year guarantee. All for about €360
I highly recommend Orient! I had 2 crowns, 5 fillings and teeth cleaning plus whitening done here. The staff are amazing and both the dentists that worked on me where very very good. Everything was handled professionally and it was also affordable. Thank you so much. Alex
I thank the dental clinic for the excellent service and the very fast, high-quality work. I had cavity treatment and three crowns installed, and I was pleasantly surprised by the speed of production and the efficiency of all stages of the work. I would especially like to highlight the doctor's high professionalism: everything was done carefully, calmly, and with great attention to detail. The…
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e entire process was comfortable and stress-free. Thank you to the entire clinic team for the care, quality, and excellent results. I will be happy to recommend you 🙏✨
Horrible dentistry. They don't even know how to do a basic cleaning. They've completely ruined my gums; they could have been more careful. Horrible dentists.
Reply from the clinic
Dear Ms. Diana Sergeeva, We sincerely regret that you had an uncomfortable experience Regarding your treatment, our clinical records show that there was a significant … More
Incredible staff they helped me so much and found solution in very difficult situation , highly recommend , highly appreciate , very kind and professional
Got my teeth cleaned here as a foreigner. Staff are friendly and helpful. They are very thorough with great attention to detail with the cleaning.
I recommend, super cool staff, they did cleaning and whitening
We had our teeth bleached, and it's incredibly painful! I absolutely cannot recommend it! I absolutely cannot recommend it, you'll see!!! I'm in so much unbelievable pain, it's not normal. They must be using cheap bleach.
Reply from the clinic
Dear Mr Lars Muller, We are very sorry that you are in pain. This is certainly not the experience we want for our patients. Tooth sensitivity after bleaching can vary based on individual enamel conditions, but we use only the highest quality products to ensure safety. We would like to support you through this. Please reach out to us directly so we can schedule a priority check-up to assess your situation and provide relief. We are committed to making this right for you
Communication was fast and easy. Arrived at my appointment time and there was no waiting. Initially came in for a cleaning but had 2 cavities and received treatment on the spot. Also, there’s a translator who speaks English. Great service.
Really advance and so quick with their service. Got my teeth refilled and cleaned within an hour. Service was also really good. Highly recommend.
The service and facilities here are excellent, clean, and the doctors are attentive, thorough, and dedicated. This will be my go-to dental clinic in the near future.
Reply from the clinic
Orient Dental Clinic really appreciates your positive review. We look forward to serving you and your family in the future!
The staff were friendly and enthusiastic. The service was good and thorough.
Reply from the clinic
Orient Dental Clinic greatly appreciates your positive feedback. We look forward to accompanying you and your family in the future!
I booked a dental cleaning via WhatsApp, and they found an opening the same day I requested. The clinic is clean, bright, and modern. The staff speaks English well, which made communication easy. The cleaning was thorough and painless, and I was pleasantly surprised by the free dental cleaning, which was a limited-time offer. They also spent a lot of time with me and provided advice on crown…
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placement (see price list in the photo). The clinic seemed good, and the staff was qualified.
I came on recommendation of my friend and I am very happy with service, with personnal and with my dentist Hảo, for sure I recommend to everyone to give it a try. I will come back. Thx again for your care
I had a good experience at Orient Dental. The facility is really modern and spotless. The staff provided good service as well.
Amazing well informed staff . My dentist spoke perfect English !! Very clean clinic with modern equipment. Teeth cleaning , XRAY and 2 filings for 600,000 . Great pricing .
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