Patients
Reviews of Orient Dental Clinic.
Da Nang, Vietnam. 82 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Orient Dental offers outstanding value and tourist accessibility in Da Nang with genuine complex procedures completed and strong post-service recovery. However, a confirmed pattern of fabricated cavities leading to a filling that caused pain for over a year, combined with a wrong-tooth incident and glove hygiene concerns, signals serious quality control failures that make this clinic high-risk for unsuspecting tourists despite its modern appearance.
Authenticity
6/10Baseline 7: 6 named doctors (Khoi, Duy, Shin Thant, Khanh, Hao, Thao), X-Guide robotic navigation and CBCT claimed, genuine multi-national pool (Russian, Australian, Canadian, American, German, French). -1 Light: Fiona Houghton review appears twice verbatim (IDs 221316 and 50872). Final 6.
Treatment quality
1/10Baseline 7: 9 implants+21 crowns in 3 weeks; sinus lift; bridge praised. -3 Heavy: Kofi Bartlett — 6 fabricated cavities; filled tooth causing pain 1 year later. -2 Medium: Brian Robere — wrong tooth treated (tooth #7 vs #6). -1 Light: whitening caused 4h+ inability to open mouth. -1 Light: 5-min cursory cleaning. Final 0 → capped at 1.
Cleanliness
5/10Baseline 7: multiple 'spotlessly clean' confirmations across nationalities; sterilization process praised (Ca Thanh); modern bright facility. -2 Medium: Brian Robere directly observed gloves not changed adequately; ungloved dentist inserted suction device into mouth immediately after coughing. Final 5.
Team
7/10Baseline 7: 6 named doctors; Dr. Thao fixed retainer at no charge; Brian Robere wrong-tooth incident resolved with 2 free crowns next day; Christmas free cleaning promotion; immediate accommodation for walk-in patients including children. No deductions — genuine service recovery and generosity patterns. Final 7.
Price value
8/10Baseline 8: scaling 300k VND (~$12); 6 fillings + X-ray + cleaning $81; 8 fillings + German crown ~$160 equiv; tooth repair + cleaning under $30 (Jacob, USA); free consultations and 2D+3D X-rays confirmed by multiple patients. Extremely competitive for Da Nang tourist area. Final 8.
Tourist suitability
8/10Baseline 8: Da Nang primary tourist hub; WhatsApp booking accepted; English fluency across staff; walk-in and same-day service; immediate capacity; multi-national clientele (Russian, Australian, Canadian, American, German, French, Kazakh, Korean); free X-ray policy reduces tourist entry barrier. Final 8.
What comes up well
- 9 implants + 21 crowns completed in 3 weeks for Russian dental tourist (Kuzmich)
- Sinus lift + 8 crowns + 2 implants — patient calls it the smile of their dreams (Aleksey Kamchatsky)
- Free 2D + 3D X-ray for tourist with gum lump, honest referral to wait for home treatment (Kevin Mitchell)
- Scaling 300k VND (~$12); tooth repair + cleaning under $30 USD — consistently cited as cheapest in Da Nang
- Christmas free cleaning promotion; retainer repair at no charge (Dr. Thao)
Points to weigh
- Kofi Bartlett (1-star): 6 cavities 'found' that no dentist detected in prior week; filled tooth still causes pain 1 year later — fabricated diagnosis and lasting harm
- Brian Robere (4-star): wrong tooth treated (tooth #7 instead of #6 with temporary crown) — fundamental treatment identification failure
- Brian Robere: gloves not changed adequately; ungloved dentist inserted suction device after coughing — confirmed hygiene breaches
- Elizaveta Bugaeva (1-star): excruciating whitening pain, unable to eat or open mouth 4+ hours post-treatment
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 82 reviews
YOU KNOW THE VIBES FIRST TIME HERE LOOKING FORWARD TO NEXT STEP OF MY TREATMENT HERE 💫💫🙏🏿🙏🏿🙏🏿 …
Reply from the clinic
We truly appreciate your positive feedback! Your satisfaction is our greatest reward. Thank you for trusting us with your smile.
Excellent dentistry. They did everything efficiently, quickly, and carefully. I came in for a cleaning, and they found three more cavities and filled them. I also want to clarify that I have composite veneers and my front tooth was slightly chipped, so they put a filling in it too, and even gave it to me for free. I was pleasantly surprised. The filling is indistinguishable from the rest of my…
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teeth. In total, I paid 1,500,000 dong; I'll be bringing my children here again. I also couldn't pay with Union Pay, and I only had 1,000,000 dong in cash, but they told me to bring it as soon as I could. The staff is wonderful. Everything is beautiful and clean.
From Russia. Novosibirsk. I came to get my teeth done and to live somewhere warm for a while. Total: 8 light-sensitive fillings + a German crown – 14,600 rubles in total. Their attitude towards you was perfect! They were very caring!
The doctor gave me very honest and dedicated advice, helping me choose the best treatment method. Enthusiastic team
Reply from the clinic
Orient Dental Clinic greatly appreciates your positive feedback. We look forward to accompanying you and your family in the future!
The consulting staff is friendly, attentive, always interested in asking after each treatment. The facilities are clean, modern, especially the sterilization process is always guaranteed, creating a very secure feeling.
Reply from the clinic
Orient Dental Clinic really appreciates your positive review. We look forward to serving you and your family in the future!
"I had nine implants and twenty-one crowns placed at the Da Nang Dental Clinic. The whole process took three weeks. I'm very pleased. I'll be back in six months to get crowns and crowns. The quality is excellent, I highly recommend it!!!"
I highly recommend this dental clinic, and Dr. Shin Thant in particular. He's very thorough and careful. He's super neat and gentle. He speaks English, not fluent, but he's easy to communicate with. I had three crowns and fillings done on my front teeth, which is quite complex. I was very pleased 🤘🏼 Just in case, I'm attaching the prices for the crowns and implants.
Went to this clinic first time from Australia (🇦🇺) the staff was very friendly and professional. The clinic itself was clean and modern and had great experience. Would be recommending this place to friends and family and would be going again for any teeth issues in the future. …
Got a cleaning for 300k and service was fast and professional. The dentist did a quick consult for free and didn’t try to upsell me which I appreciate.
I had teeth cleaned on 25/9 Hao did a very good job of cleaning it. Thank you very much.
Excellent dental clinic, pleasant staff, everything is clean and beautiful, and most importantly, excellent prices for services!
Orient Dental clinic left me positive impressions. The high level of professionalism of the doctors, attentive care for patients, and modern equipment create a comfortable and safe atmosphere. All procedures were performed carefully. I especially want to highlight the friendly and responsive staff who are always ready to help and answer any questions
I had a great experience at Orient Dental Clinic in Da Nang with Dr. Tran Van Khanh. I came for a dental bridge, and the whole process was very smooth. The clinic is spotlessly clean and modern, and the staff are friendly and professional. Dr. Khang explained everything clearly and made sure I was comfortable throughout the treatment. The work was done quickly, at a very reasonable cost, and the…
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quality is excellent. I’m very happy with the results and would definitely recommend this clinic to anyone looking for reliable dental care in Da Nang. Alexandr Ianotchkin
Great dental clinic, we arrived in the morning at 8:30 am even though we had an appointment at 9 am (via whatsapp) but they took us straight away anyway, everyone speaks very good English, the prices are super reasonable, we paid 300K/p for scaling! 😊 work very well done …
The staff at the clinic are so friendly and helpful. I will definitely be back after my pregnancy is over 🥰🥰🥰 “Very professional and friendly staff. Clean clinic and great service!”
I came to this dentist in Da Nang as a foreigner to get a cleaning and also ask about replacing a temporary crown on one of my molars. The cleaning went well, and afterwards I was shown options for crowns. Prices here are very affordable, so I chose a mid-to-high quality option and paid. The problem was, they worked on the wrong tooth. Instead of tooth #6 (with the temporary crown), they worked on…
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n tooth #7 in the back. I only realized this later and was very concerned, especially being in a foreign country. Communication was only through WhatsApp, but to their credit they replied quickly, admitted there was a breakdown in communication, and asked me to come back in the morning. The next day, with a Vietnamese friend translating, two senior dentists sat down with me, expressed their concern, and promised to fix everything. They ended up doing crowns for both teeth at no extra charge, which I thought was very fair. The dentist who did the final work was very professional, and I am happy with the results. My only real concern is with hygiene practices. I noticed gloves weren’t changed as often as they should be, and at one point another dentist (without gloves) put a suction device in my mouth right after coughing — which really bothered me. Overall, I think this is a good dental office with very affordable prices and caring dentists, but communication is key. If you come here as a foreigner, bring a translator if you can, and keep an eye on hygiene practices.
Reply from the clinic
We truly appreciate your positive feedback! We will pay more attention to every detail to continue to improve our service to our customers Your satisfaction is our greatest reward. Thank you for trusting us with your smile.
A complete waste of time. It looks like a modern clinic, but in reality, it's quite the opposite.
Reply from the clinic
Dear customer valued, Orient sincerely apologizes for the incomplete experience this morning when you visited. It was a peak hour and we couldn’t arrange a slot right away. Apologies for the inconvenience earlier, we would like to offer you a discount on cleaning service. We truly look forward to welcoming you again at a more convenient time so you can enjoy the most comfortable and complete experience. Respectfully, Orient Dental Clinic
Very good experience, very good hygiene clean environment, very careful with details and friendly. Don't cheat yourself treat yourself too a great experience. Very satisfied with results 👌 …
Amazing experience, they fixed my tooth with precision and speed. I was blown away by how inexpensive it was. I got my tooth fixed and a cleaning for under $30 which could be hundreds in the states
I had a great experience here. Very friendly, helpful, qualified staff. I had a cleaning, fillings and teeth whitening. I normally hate going to the dentist, but they made me feel at ease and took good care of me. Thanks to the staff!
Unfortunately, I can only give this dental clinic one star. Today I went there for a teeth cleaning. My first impression was that the clinic works more for volume rather than quality. The cleaning lasted only about 5 minutes and the quality was very poor. I was very disappointed with the service. After I spoke to the doctor, they repeated the cleaning and polishing for a few more minutes, but…
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the quality was still not good. The consultation and X-ray were good, but after this experience I now have concerns about doing any treatment at this clinic
I highly recommend this clinic as I am very satisfied with the care and the bridge I had made. The staff is very attentive and I was seen immediately. A bonus I want to mention is that the consultation and X-rays are free. It's clean and modern. I commend the entire healthcare team and wish you all continued success. Anita
I had expensive glasses on my head that cost 8 million dong. When I got the x-ray, they didn't tell me they were clamping my head down, so my glasses are broken and they refused to reimburse me. I'll also have to cancel the treatment and veneers. It's frustrating that they broke something expensive and then pretended it wasn't their fault. They should have just warned me, and then I would have…
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become a regular customer instead of writing a bad review!
A clean, spacious, and bright building with large windows. Wonderful people work here, and thank you so much for the free consultation and panoramic photo. I wish you many grateful clients and happy, white smiles—you're the best! Prosperity!
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