Patients
Reviews of New Smile Dentists Patong Phuket.
Phuket, Thailand. 135 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.1 out of 10
Overall score
A genuine long-running Patong Beach clinic with three named and verified dentists, Dental Departures site-visit verification, and strong tourist infrastructure including multilingual staff and central beach location. Equipment includes CEREC 3D and CAD/CAM but no premium implant brands are disclosed, and no JCI or ISO accreditation is held. Light review manipulation deduction applied per tier rules; underlying review content reads authentic with named doctors and treatment-specific detail.
Authenticity
7/10Baseline 8: real clinic, 3 named dentists, Dental Departures verified (site visit + license). -1 light manipulation (4.82/135, Light tier). Final 7.
Treatment quality
7/10Baseline 7: CEREC 3D, CAD/CAM, digital X-ray confirmed. No premium implant brands disclosed. Light tier = -1 auth only, no treatment_quality deduction. Final 7.
Cleanliness
6/10Baseline 7: steam sterilization, CEREC, no JCI/ISO cert or number. -1 unsubstantiated EU-standard technology claim. Final 6.
Team
6/10Baseline 7: Dr. Achara (DDS, 41yr, multilingual), Dr. Sitthanon (DDS, 28yr), Dr. Woranis (DDS, MS Prostho, Dental Council Thailand). -1 generic website claim no specifics. Final 6.
Price value
7/10Baseline 7: consultation 500-1000 THB and All-on-4 250k-500k THB published. No brand-tier breakdown. Dental Departures value 4.74/5. No deduction. Final 7.
Tourist suitability
9/10Baseline 9: Patong Beach prime location, English/German/Japanese staff, Dental Departures verified, hotel complex setting, emergency dental for tourists. Final 9.
What comes up well
- 3 named dentists with DDS qualifications, 22-41 years experience
- Dental Departures verified via site visit and license check
- CEREC 3D + CAD/CAM + steam sterilization in-house
- Multilingual staff: English, German, Japanese, Thai
- Prime Patong Beach hotel-complex location for tourist access
Points to weigh
- Light manipulation: 4.82/135 reviews, no verification badges, Light tier -1 auth applied
- No implant brands disclosed anywhere - premium brand use unconfirmable
- EU-standard technology claim on website is unverifiable marketing language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 135 reviews
My first visit to New Smile was ten years ago upon a friends recommendation. I had root canal and a few other fillings, then was back again on my visit to Thailand last week where I had two crowns. Work was faultless on both occasions with kind and caring staff from the reception to the dentist and her assistants. I even had the same dentist 10 years apart. Couldn’t recommend high enough.
Reply from the clinic
Thank you for your review, we will let our team know :) It's our pleasure to serve you again.
If you are in Phuket looking for professional and caring dentists, you would do well to look no further than New Smile Dentists. I have just completed an extensive treatment program with them and rate them extremely highly. The clinic is absolutely up-to-date and the attention to detail, transparency and patient care proved exceptional.
Reply from the clinic
Thank you for sharing an experience with us. We are grateful that you satisfied with our services and care.
Fantastic! I highly recommend New Smile Dental. The staff are so welcoming and knowledgeable. The professionalism and the hygiene of the clinic felt like I was visiting an Australian dentist. The teeth whitening procedure was quick, great value and very effective. The filling I had for the chip on my front tooth isn’t even noticeable. Amazing work. I couldn’t be more impressed with my overall…
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experience at New Smile Dental and will definitely be back. I will also be recommending to my family and friends.
Reply from the clinic
Thank you very much for sharing your experience on our clinic.💕😊 …
I recently had an unexpected emergency dental visit while in Thailand, and I am thrilled to share my experience. I broke a tooth and needed immediate attention. From the moment I walked in, the dentist and staff were incredibly friendly and professional. They promptly examined my tooth and provided me with several treatment options. Initially, I chose the most expensive option to resolve the issue…
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e once and for all. However, after taking X-rays, the dentist noticed an underlying issue that required a course of antibiotics and a week's time to heal. Instead of proceeding with the costly treatment, the dentist advised me to take a more affordable and suitable alternative. I was genuinely impressed by their integrity and thoroughness. Most dentists might have proceeded with the expensive treatment to pocket the money, but here, they prioritised my health and well-being. The entire team made me feel comfortable and taken care of during a stressful situation. This level of honesty and care is rare, and I couldn't be more grateful. A perfect 10/10 experience—I never thought I'd say that about a dentist visit, especially one abroad! Highly recommended for anyone in need of dental care while traveling.
Reply from the clinic
Thank you very much for the great review, we are glad you like our service & staff, I will pass along the kind words to them. Please take care.
I went here after sending a picture of my teeth. Appointment was made for 2 days after we arrived from New Zealand. Consultation was very thorough and went through all options within my budget. Decided to go with bridges and crowns and I just love them, was a third of the price from NZD and the staff made everything so easy. No language barrier as good English was spoken. I would 100% recommend…
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anyone to visit New smile dentist in Patong and I will be back for more work next year.
Reply from the clinic
“Thanks so much for sharing your experience with us. I will let my team know that you are very happy with our services and especially your new smile. Please make sure that you are always taking care of your new smile. Looking forward to seeing you again at NewSmileDentists Phuket Thailand. Best regards, Dr.Achara
Broke my tooth and was able to get an appointment promptly. All repaired same day. Thanks for the great service New Smile.
Reply from the clinic
Thank you very much for your review, we hope you had a great time here in the island, please take care.
If your looking at having your teeth looked at then this is the place u need too come too.. 12 crowns 6 top.. 6 bottom...Amazingly priced and the care given bye all the staff was a lovely experience with no pain ...the rooms are beautiful and clean with extremely nice staff and a fantastic sett up u will not be disappointed I Highly recommend New Smile Dentists
Developed a minor toothache while on holiday. New Smile Dentists were able to get me in on short notice, complete a thorough exam with x-rays, and assure me that it was nothing serious and could wait until I returned to my home dentist. No excess treatment was pushed and everything was handled very professionally. I left with a round of antibiotics to be cautious and the entire treatment (exam,…
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x-rays and medication) cost less than a typical lunch! Highly recommend.
Reply from the clinic
Thank you so much for your review. I am happy that my dentist can help you. Dr. Achara
I got veneers done with these guys 6 years ago. Absolutely amazing job, no issues, dentists here in Australia always compliment me on the work and ask where it was done. Highly recommended.
Reply from the clinic
Love to hear that you are happy with our work. The success of having the veneers done is not only the team of professionals but it is also from the patient who takes care of them. Thanks so much for keeping our dental veneers properly. And thank you to let everyone know about us. Dr.Achara The owner of NewSmileDentists
A very nice and professional dentist. I had a cavity and a deep pocket in my gum, which was causing me pain. An X-ray was taken and also sent by email so I could see what the problem was. The dentist explained everything in detail and how it could be fixed. (She also said I could have it done there or in my home country, depending on the severity of the pain.) My gums were thoroughly cleaned,…
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ed, and the cavity was temporarily filled. (She also offered to have it properly filled the following day or to have it done in my home country.) In addition to the treatment, other areas on my teeth were noted and given to me to have treated there or at home. I went to my appointment on the same day. I can highly recommend this dentist (better than my own in Germany)!
Reply from the clinic
I hope you’re feeling better. Thanks so much for a wonderful review. Enjoy the rest of your holiday and please do not forget to clear the cavities when you get home.
i went there today without booking, i had my filling done in 30 minutes, very nice and professional front desk staff and doctor, he explained his foundings, gave me recommendations and agreed on the price before starting the work. very professional and nice experience, highly recommend
Reply from the clinic
Thank you very much Andy B for review, please enjoy your holiday here and Take care.
Had my veneers done here The first dentist I have been to in my life where I didn’t feel uncomfortable They went as far as using numbing cream on my lips Level of attention is amazing
Reply from the clinic
Thank you very much Adam Hoffman for a great review! We are glad that you love our services.
My boyfriend broke a piece of his tooth last night. Since we're still here for a few days, we were looking for a good dentist who could provide quick and efficient treatment. Based on the positive reviews, we went straight here this morning, were seen right away, and less than an hour later, the tooth was temporarily filled. The woman could have also placed a crown, but she declined! Everything is…
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very clean and professional. The team also flies to Cologne every two years to attend the dental trade fair to learn about the latest technologies! The medical history, x-ray, and filling cost us a total of 2,800 baht. We received all the documents for our international insurance and received excellent advice! Thank you for the quick and friendly help! :)
Reply from the clinic
Dear Karina, Thank you for choosing New Smile Dentists and a very nice review from you. We suggest you to visit your dentist for permanent crown when you back home,Have a nice holiday in Phuket:)
New Smile Dentists is a fantastic team. I had chipped a piece off my front tooth, and they fixed it with a filling in just 20 minutes. The practice is very clean and meets EU standards 👍👍 I can wholeheartedly recommend this dental practice to anyone.
Reply from the clinic
Response from the owner Edited 2 years agoDear Andre, We are so glad you are happy with your dental work. We take pride in providing our patients with the highest quality of care, and it means a lot to us to know that you are satisfied with the results.
Excellent dental practice. I highly recommend it. They take their time and provide thorough consultations. The treatment was excellent and painless. The prices are very reasonable. 5 stars
Reply from the clinic
Thank you so much Michael L. for your review. Your feedback helps us to improve service for everyone.
Good experience. We came late afternoon and managed to get a general cleaning for the next morning. The dentist was lovely and took her time to make sure my mine and my friend’s teeth were clean (around 45ish mins each) she also took time to explain our problem areas and how to clean them more effectively. Overall, great experience.
Reply from the clinic
Hi Alex, We are grateful that you took the time out to leave us a review. Hope you had a great time here on our beautiful island.
This is a great dentist practice, well experienced and caring about my own dental practice despite living abroad. They did a very thorough check up and cleaning of my teeth, and provided insightful advice. Would recommend!
Reply from the clinic
Thank you so much for your nice message. And please consider my advice. You have already done very well. Keep it up. Merry Christmas to you and your family. Dr.Achara
Great place! Had a small dental emergency. Called, was seen right away and fixed perfect! Super clean, professional, kind, knowledgable. Highly recommend!
Reply from the clinic
Thank you very much for such a great review! We are glad that you love our services, our dedicated staffs will be pleased to learn of your high praise.
Clean clinic nice people good dentists. But, I got teeth whitening and paid 9,000baht and it did nothing. Teeth were whiter for that day and that's about it. Save your money and just buy at home kit.
I can’t recommend New Smile Dentists highly enough. Just had extractions and implants done and the whole process was extraordinary. The staff are amazing and very caring and Dr Nis is a dentist who really cares and understands. I was so apprehensive about the procedure but I can’t believe how simple it was. Thankyou so much to all the staff and Dr Nis. If coming to Thailand for dental work…
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don’t go past this Dental Surgery you will be so pleased
Reply from the clinic
We are glad you like our service & staff, I will pass along the kind words to them. Thank you very much for the great review, enjoy the rest of your holiday here and please take care
I had a crown fall off. It has been over a year since my last dental exam, so I asked the dentist for a complete exam. The Doctor did the exam and said all was good. I believe the exam was done without charge. I was very pleasantly surprised by the low price of the crown fix and exam. A very honest dental establishment! Highly recommended! No issues communicating everything in English.
I visited New Smile Dentist in May 2023 and now in July I am still very happy with the service I received at New Smile Dentists and the results. …
Reply from the clinic
We are glad you like our service & staff, I will pass along the kind words to Dr.Nis & our team. Thank you very much for the great review, Please take care.
I can highly recommend them; excellent work, great value for money, one of the ladies speaks good German, the dentist was very pleasant. I had a bridge made and a molar repaired. I will definitely go back to this top team if I have any more dental problems. Thank you to the team! 👍 …
Reply from the clinic
Hi Rene, We are glad you were happy with your experience, We look forward to seeing you again. Please take care and enjoy your holiday in Phuket.
I liked everything; everything went well. The crown replacement was done well. They found an appointment for us very quickly; they made a temporary crown first and replaced it with a permanent one just two days later. It cost 22,000 baht. Another clinic asked for 38,000. Perhaps their prices are reasonable.
Reply from the clinic
Thank you very much Ms.VeryVera for taking the time to write us a kind review. Enjoy the rest of your time in Thailand please take care.
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