Patients
Reviews of New Look Dental.
Cancun, Mexico. 66 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 66 reviews
I am very happy with the results of my procedure but without all the support from the staff would not make it. They are so helpful & always responsive even after you leave, who make sure they answer your questions and follow up. I was scare of going there along but once you are there, they are like your own family. Thanks for your professionalism, kindness and good services.
Incredible experience! Thankful to the staff and doctors for their kind treatment and patience. They have an incredible clinic, located in Plaza Las Americas. Definitely the best dental facility I've ever seen. See you next time!
Reply from the clinic
Thank you so much for your feedback! We hope to see you soon.
Expensive, unethical, and dishonest place I went for a consultation to have my wisdom teeth removed and to ask if I had cavities. The dentist said he could remove them (my teeth weren't in any major problems, nor were they impacted or in unusual positions), and then told me I had about five cavities, pointing them out in a hurry. I found it strange since I keep my mouth very clean. They gave me…
Read the rest of this review
me the estimate IN US DOLLARS, even though I was in Mexico. When I asked for the price in pesos, they told me each tooth would cost 5,500 pesos! (That was the price they gave me after converting from dollars to pesos), and on top of that, removing each cavity would be charged separately. (Everyone sets their own prices, but I think these prices are above what's normal for this procedure with dentists in Mexico.) I went to another dentist who charged in Mexican pesos (the norm), and before having my teeth extracted, I asked him to remove the cavities (which the dentist at New Look told me I had). The dentist looked and looked and told me I DIDN'T HAVE ANY CAVITIES. I find it dishonest and wrong that they want to add problems for the patient to charge more (like cavities), that they want to charge in dollars and give their prices in dollars while in Mexico, and then finally convert their prices from dollars to pesos when they should have had them in pesos from the beginning.
Reply from the clinic
Hello Coco Brito, we are very sorry to hear about the situation you experienced at our clinic. We appreciate all your feedback and will take it into account to consider how we can improve our visits and service.
Worst mistake I made in Cancun! Its 3 times the price of other Dental Clinics. There are so many in Cancun, and you have so many choices. Why pay so much? Its FAR if you are in the hotel zone, expensive. I spent more on taxis to get to this place then the actual work that ANOTHER DENTIST did and had to FIX their sloppy work. Appointments were never on time..so if you have all day to wait...that…
Read the rest of this review
might work. Paper work galore...and yet no quality Dentistry. Awful Cancun experience. Stay away from this " dental" place in a big mall. Get quality not lousy service.
Reply from the clinic
Good morning! We apologise for any discomfort caused during your dental appointments; certainly, it is not aligned with the experience and quality service we always want to provide to our patients. We would like to contact you! Could you please give us your name? So we can check your file and contact you. We would like to know more about your experience and reach a solution.
Excellent service, magnificent facilities, and wonderful staff in all areas!
Reply from the clinic
Thank you so much for writing us a review! You're always welcome at New Look Dental 😊, thanks for visiting! Best regards!
Excellent service and highly qualified staff. I highly recommend it.
Reply from the clinic
Thank you so much, Monica! We're here to serve you and make you smile 😊👋. Best regards!
Excellent service, everything very organized, and Dr. Montañez very professional.
Reply from the clinic
Thank you so much in advance, Kristal! We work to exceed your expectations and make you smile 😊. Greetings from our team and Dr. Jesús!
The best clinic in Cancun! Super professional and incredibly knowledgeable in everything! I recommend it 100%.
Reply from the clinic
I'm glad you found a dentist in Cancun who helped you ;) We want to see you smile. Thanks for your review!
It's a very nice place. The service is wonderful, and they're the best!
Reply from the clinic
I'm glad you liked the dental clinic ;) We want to see you smile. Thanks for your review!
My family recommended the clinic to me, as they treated my dad, my mom, and my sister, and they were all very satisfied with the work done. Personally, I don't like going to the dentist, but intense pain led me to the appointment. I left feeling very happy with the care I received. My dentist was very attentive and cared for me at all times, giving me a peace of mind that no one else had. I left…
Read the rest of this review
t happy and pain-free.
Reply from the clinic
We're glad we were able to help you and that you found the best dentists in Cancun ;) We want to see you smile. Thanks for your review!
The best clinic in Cancun, very organized, clean and with great professionals, Jesus from orthodontics is a great guy.
Reply from the clinic
We're so glad you enjoyed your visit! ;) We want to see you smile. Thanks for your review!
I have been a patient for 8 years and have always received the best care. They are very professional. I recommend them 100%.
Reply from the clinic
Thank you so much for your review, Salvador. We're glad you share your opinion of the dental clinic. Best regards.
The service is top-notch, the prices are affordable, and above all, the results are excellent in all their work. I highly recommend them!
Reply from the clinic
I'm glad our doctors gave you the best treatment ;) We want to see you smile. Thank you for your review!
Excellent service. The most professional I've found in Cancun, and good prices. They extracted my premolars and I'm finishing my orthodontic treatment; everything is perfect.
Reply from the clinic
Hi Cecy, thank you so much for your feedback. It's a pleasure for us to know that our treatments and prices are the best in Cancun, as it's essential for us that they are both affordable and of the highest quality.
Excuse me, a friend of mine had a deep periodontal cleaning. The guy is acting stubborn right now, wanting to smoke, snort cocaine, which he can't do. The doctor already told him, and he doesn't understand. Could you write to him and leave the guy a message?
A terrible place, completely unprofessional. I went with my husband because I wanted to get my orthodontics done there. When we arrived, they showed us to the office, and then Seiya came in and told me they needed me to get an x-ray. It's worth mentioning that I hadn't even seen the doctor yet. I told her I would get the x-ray as soon as I saw the doctor, after he spoke with me and explained…
Read the rest of this review
everything. At that moment, she left and came back saying that I would gladly see the doctor, but that my husband had to leave and stay in the waiting room. Obviously, I said no (why couldn't I see my husband there?). First of all, he's my husband, and second, he would be paying. We decided to leave, and when we came out, we only saw the same woman and the doctor laughing. It was incredibly unethical, and frankly, it's awful that they're so unprofessional. People can easily go to another clinic.
Reply from the clinic
Hello Andrea, we are very sorry to hear about the situation you experienced at our clinic. We appreciate all your feedback and will take it into account to consider how we can improve our visits and service.
An excellent place, all the staff were very attentive and friendly. I really enjoyed the dental cleaning :D Highly recommended!!!!
I received a message: Happy birthday, Leysi! 🥳🎊🎂 Another year, another healthier smile! 😁✨ At New Look Dental, we want to celebrate you with a special gift: 🎁 A free dental cleaning. This coupon is valid only for patients who have previously received treatment with us.* I accepted, scheduled an appointment, and Dr. Diego Alessandro Sandoval treated me. He has amazing hands, and I…
Read the rest of this review
I appreciate his care. Thank you for your gift, New Look Dental! ❤️
Reply from the clinic
🎉✨ Thank you so much for your lovely message! We love celebrating our patients, and what better way than by taking care of their smiles? 🦷💙 We're so happy to hear you enjoyed your birthday gift and that your experience was so positive. We'll share your words with Dr. Alessandro; we're sure he'll be thrilled to know that his care and professionalism made all the difference. 🙌😁 Thank you for trusting us and allowing us to be a part of your smile. We're always waiting for you with open arms! 💫
Cancun cosmetic dentistry saved my smile. They came highly recommended and proved they are the best. Saved me from a lifetime of constant pain and stress over my teeth. They were professional, artistic masters of the dental implants and snap dentures. The facility is beautiful and clean. Just imagine a dentist chair overlooking palm trees and water. The process started on a Monday and ended on…
Read the rest of this review
Saturday. I left feeling confident with my new smile and all the work done. Dr. David, Dr. Germán, Dr. Pedro, Karime, Mark, even the taxi driver, Francisco and the entire beautiful staff ensured that my visit was safe, easy and as painless as could be. I was able to meet 3 other people from the states also getting procedures done and their smiles looked great as well. I would highly recommend this facility for dental work, especially snap dentures and implants. THANK YOU Cancun Cosmetic Dentistry.
Reply from the clinic
🤗Thank you so much for sharing your experience! We are truly honored to know that we could help restore your smile and bring you comfort after so many years of stress and pain. Our entire team including Dr. David, Dr. Germán, Dr. Pedro, Karime, Mark, and Francisco is grateful for your kind words. We’re delighted that you felt supported, safe, and confident throughout the entire process, and it means a lot to us that you would recommend our clinic. ✨ Wishing you the very best with your new smile, and we look forward to welcoming you again whenever you need us! 🤩
Excellent service from Dr. Julian. Very punctual and explains every detail very well.
Reply from the clinic
Thank you for your trust and for sharing your experience! 🙌 Dr. Julián is a true professional, and we're so glad to hear that his attentiveness and punctuality left a great impression on you. We're happy you felt well-informed throughout the entire process. 🦷💙
I had my teeth cleaned by Dr. David. From the moment I arrived, everyone was very friendly. They showed me in on time, took a panoramic x-ray to check the condition of my teeth, and then took me to the doctor's office. He was very professional. I didn't feel uncomfortable at all during the procedure. I will definitely be returning.
Reply from the clinic
Thank you for taking the time to share your experience with us! 😊 We're so glad to hear that you felt well taken care of from the moment you arrived and that your cleaning with Dr. David was comfortable and pain-free. It's very important to us that every patient feels confident and well cared for. ✨ We look forward to welcoming you back on your next visit. We'll be here soon! 🤗
My experience so far has been a good one. The doctors are knowledgeable, patient, fun and, most importantly, gentle. The whole staff is super friendly and welcoming, starting with Karime the receptionist with a beautiful smile, Nestor super warm and friendly and helpful, to my doctors German and David. I can’t thank you enough for all you’ve done for me on this Phase One. I will see you in a few…
Read the rest of this review
months for my final treatment, Phase Two. 👍🏻 5 months later:... Phase 2 I just got back from my two weeks in Cancún for Phase 2. I chose to be sedated during the first day because I didn't want to feel anything while they uncovered my implants. I'm so glad I chose that because while they uncovered the implants, they realized that one of my implants in the front did not take. They had to take it out and move it. Have I mentioned that I did not feel any pain during phase one, and during phase two? With all the work they had to do to me, and after watching the surgery videos, it's just amazing and awesome to not have felt any pain at all, even while recuperating. Anyway, the next few days was all about making the molds, and picking out my new teeth, the color of the teeth, and even the color of the gums. They would have me come in and put them in my mouth to see how they fit, how they looked, how I looked when I smiled and make adjustments. This procedure lasted a few days. Dr. David is a perfectionist when it comes to aesthetic and functionality. Towards the end of my trip, they sent me to eat as many textures as possible. They wanted to see if I could eat and I could!!! I hadn't been able to eat many things freely for about 15 years due to missing molars, loose teeth, and loose crowns and bridges. After phase one, all I could eat was soups, mashed potatoes, and very mushy pastas. I had a very hard time with the dentures. Anyway, back to Cancún, once everything fit and worked perfectly, they sent them out to the lab for the final steps to be done. I will be honest in saying that it's going to take me a little while to get used to my new smile. When I look at myself in the mirror, I feel that all I see is a big mouth full of teeth. Dr. Germán had to remind me that I haven't had a full set of teeth for over 15 years. Of course, I look different. Everyone says that my smile is beautiful. The teeth are perfect. I will post pictures below. I am so grateful to everybody there. I have made friends at that office. I shed a few tears but I had a lot of laughs. I am going to post one particular picture where I have a crooked smile, (the last pic). The reason for my crooked smile is because I had local anesthesia that day due to my stitches. So, for two whole weeks, the dentists kept on telling me to smile, smile normal, smile big, etc. This, my last day there, I decided to take a selfie and told everyone to smile. When I took the picture, we all noticed that my smile was crooked, and we all cracked up. We teased saying that I was going to post that picture on Google and tell everyone not to go to that office. I'm telling you now, go to New Look Dental/Cancún Cosmetic Dentistry. It's the best decision I have made in a long time! I miss them already and it's only been two days 💛
Reply from the clinic
Thank you so much for your kind words and for sharing your experience! It truly means a lot to us to know that you felt welcomed and well cared for by our team. At New Look Dental, we take pride in providing not only excellent dental care but also a warm and comfortable experience for our patients. 😊🦷 We’re grateful for your trust and look forward to seeing you again for Phase Two of your treatment. Rest assured, we’ll be here to take care of you every step of the way. See you soon! ✨💙
It's the best experience of my life!!!!! For years I struggled with my teeth, unable to eat properly, practically just swallowing food without being able to enjoy it, and forget about eating meat! I had to cut it into tiny pieces, and even then it was impossible. At the MAKEOVER dental clinic, they evaluated me and thoroughly explained one of the dental techniques they use, which was the best…
Read the rest of this review
for me because of my age, its functionality, and, very importantly, its aesthetic appeal. It was in two phases. The first was the surgery, which was done under sedation, and I never knew what time it started or ended. There was no pain after the surgery, and with the medication they prescribed, I was very comfortable. There was a little swelling and bruising, but nothing to worry about. The second phase was the rehabilitation. After four months, they uncovered the implants and started the denture process, which is one of the most beautiful processes because we see the shape of the teeth, the color, etc. It's fantastic because you get to choose how you want to feel! The management of this clinic, led by Dr. Germán Arzate, a super talented doctor, oversees everything from the initial evaluation and surgery to rehabilitation and, very importantly, the final aesthetic touch. His team is the best in the world, including Dr. Olivia Arriaga, Dr. David Guerrero, Dr. Roberto Lara, and Dr. Diego Alexander—all excellent and highly professional doctors. Karina Carrión is excellent, very kind and lovely, Jazmin Bernal is super friendly, and Diego is very kind and cordial. Isabel is very kind and lovely; I wouldn't want to leave anyone out because they are all excellent. In fact, my 81-year-old mother was very interested in dental treatment, and the same team mentioned above was with us. It was a complete success; my mother's treatment was finished in just six days. We are very grateful and congratulate everyone for their wonderful care. Thank you for being who you are and for helping so many people who need this. We love you all very much! Thank you so much, Dr. Germán Arzate! You are the best and kindest in the world. You changed our lives! Alma Leticia Hernández Romero and Silvia Romero Alcibar.
Reply from the clinic
Alma Leticia and Silvia, thank you from the bottom of our hearts for your kind words! It fills us with joy to know that your experience was so transformative. The entire team, from Dr. Germán Arzate and our specialists to every person who cared for you, is deeply grateful for your trust. ✨ We are honored to have been part of this change in your lives. Thank you for allowing us to accompany you on this journey!
Excellent care and service, everyone was very friendly and punctual. They cured my pain in one day!
Reply from the clinic
😊 We're so glad to hear you felt well cared for and that we were able to help you get rid of that pain so quickly. At New Look Dental, we strive to provide prompt, friendly, and high-quality service. We look forward to seeing you again whenever you need us!
Want the same for your own teeth? Send a photo and we will come back with a written quote from New Look Dental.
Ask on WhatsApp