Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
Excellent care, they performed the prophylaxis and resin procedure on me painlessly and with good results, recommended.
Reply from the clinic
Thank you Andrés for sharing your experience and for trusting our team 🙏🏼💙💙 We will be taking care of your health and following up so we can work together on prevention!! 💪🏼🥰
The best dentists ever ! I got deep cleaning and whitening . I felt no pain . The dentists were really good and very attentive . The prices are very reasonable . I smoked 10 plus years and my teeth were bad . Now my teeth look brand new . I …
Reply from the clinic
Thank you so much to share your opinion 🫶🏼💜 was a pleasure help you with your oral health! We will waiting for you when come back ! 🥰 …
Best dentist I’ve ever been to! Honest and efficient and fast! Highly recommended. Excellent service too.
Reply from the clinic
Thank you so much Claudia to trust in our team!! You will be always welcome here to care your oral health !! 💜💜💜🥰🥰 …
Very good service; I felt comfortable throughout the consultation. The doctor performed her work with great care and high quality. 100% recommended.
Reply from the clinic
Thank you Dexter for allowing us to contribute to your health 🥰💙💙 for your trust and for choosing to be healthy!! Always welcome 🤗
Excellent professionals, very attentive and friendly. The appointment scheduling service is personalized and very helpful.
Reply from the clinic
Thank you Jhair for your trust and for sharing your experience 💙🥰 You will always be part of this family!!
A great place to take care of your dental, oral and aesthetic health, with a highly qualified staff for any type of dental treatment and, even more importantly, wonderful people who care about your well-being.
Reply from the clinic
Santiago, thank you for your trust 💙 Taking care of your experience and your health is our priority. We'll work together so you're always healthy and confident when you smile 🥰🤗🤗
Excellent care from both doctors, Ana and Kim, who are extremely kind and professional. They pay close attention to detail; they let you know what you need and how you can manage your treatment. Completely grateful. Success and blessings.
Reply from the clinic
Your satisfaction is our priority 🥰🤗 Thank you for entrusting your health to our team, for prioritizing it, and for allowing us to be a part of your well-being!! 💜
The professionalism and personalized attention, along with the high-quality, durable materials, strengthen the patient-doctor relationship. Thank you for your excellent service and satisfaction.
Reply from the clinic
Thank you so much for sharing your experience 🥰💙 Our greatest satisfaction is seeing you smile with confidence, contributing to your health to extend your life, and knowing that you are happy with your treatment. Thank you for your trust and for being part of this family
An amazing clinic - great service and proposed wonderful solutions for my sensitive teeth. Viviana is very attentive and Andres at front desk as well. I also did fixed retainers with Dr Ana, and the whole experience was painless and pleasant. Really happy, will be back!
Reply from the clinic
Katerina thank you so much to trust in all our team!!💜🥰 you already part of this family and we hope care of your oral health for a long time !! …
So far the best dentist I have been too, I’m visiting from Canada and I needed 6 fillings replaced because they were old or not sealed/done properly Dr. Kim really takes the time to explain the work that needs to be done and shows you why …
Reply from the clinic
Thank you for your trust 🙏🏼🥰, for allowing us to be a positive contribution to your health, you are already part of the Natural Smile family, you will always be welcome💜 …
Excellent place to get your dental treatment! Excellent team, they make you feel welcome 😁😁 They're also very professional and take the time to help you understand your treatment plan. 100% recommended! …
Reply from the clinic
Thank you Peity for the confidence 🥰and for having decided to be healthier, trusting our team!! 💜you are part of this family !!
Excellent service from all the staff, from the doctor to the secretary and everyone else. Excellent.
Reply from the clinic
Juan, thank you so much for entrusting your health to us 🥰, you'll always be welcome, we'll be taking care of you!! 💙
Excellent attention and service, I am very pleased with my entire treatment.
Reply from the clinic
Thank you Edwin for your trust 🥰 and for allowing us to take care of you 💙💙
If you're looking for silky-soft hands and unbeatable quality, you've come to the right place. …
Reply from the clinic
Thank you so much for allowing us to contribute to your health every day!! 🥰💙 For your trust and for being part of this family!!
I've been seeing Dr. Kim for five years, and everything has been flawless. Excellent service and great follow-up on checkups and procedures. 😀 …
Reply from the clinic
Thank you for always allowing us to take care of your health, for these 5 years of trust 🥰🥰 for attending your checkups and making it a priority. 💙💙
Great service, very friendly and attentive staff. Everyone speaks English, which helped make the overall process much easier.
Reply from the clinic
Thanks Kaylin for trust us and share your experience💙 you will be always welcome here to care of you!🥰🥰 …
She exceeded my expectations. She's an excellent professional, extremely dedicated, and passionate about her work. Her entire staff makes you feel at home. She's very welcoming and highly recommended.
Reply from the clinic
Thank you so much Danna for entrusting your health to us 🥰 We'll be here for you, reminding you of your checkups and making sure we maintain your oral health 🫶🏼💜
After reading the reviews in English, I chose here to have an emergency assessment. I’d experienced pin and sensitivity in what I thought was a cracked tooth, which turned out to be a cracked tooth and receded gum line. The team took great …
Reply from the clinic
We are very happy that your experience has been positive, that we have been able to contribute to your health🥰help you reduce your sensitivity so that you can feel better, you will always be welcome here. 🤗🤗we will take care of you💜 …
A wonderful dental team; they are all very kind, caring, and professional. They are incredibly punctual and organized!
Reply from the clinic
Thank you so much, Catalina, for sharing your experience! 🥰💜 It warms our hearts to know it was positive. You're always welcome!
Excellent service, the way they treat patients is spectacular. They understand the pain you might feel and work hard to minimize it. Highly recommended for people who are nervous. 10/10
Reply from the clinic
Thank you so much for your trust, for allowing us to contribute to your health by giving you a unique experience 💙🥰 Welcome to this family
Excellent experience ! I had to get 5 cavities filled. I am from the US. They were excellent supportive and inexpensive! The dentist is great and they speak English here ! 5 stars!
Reply from the clinic
Thank you Robert , for trust us and let us take care of your health !! You will be always welcome here 💙🥰 …
What a wonderful welcome! I felt very confident in the work done and the final results were amazing. I'll definitely be back 💜 …
Reply from the clinic
We are very happy that you had a good experience💜and that we have contributed to your health, thank you for your trust, we hope to see you back soon 🥰🥰
Without a doubt, the best dental experience I've ever had! I came to Natural Smile after many bad experiences with dentistry, and with a lot (and I mean a lot) of fear, even just sitting in the dentist's chair. But thanks to the entire …
Reply from the clinic
Flaviana💜 Our hearts swell with joy reading your experience. This is what motivates us to continue improving for you all 🥰 because consultations can be different... Thank you for trusting our entire team and allowing us to accompany you on this journey. Thank you for being part of this family!
Excellent service! Dr Kim was so professional and great at explaining what was going on with our teeth. If we had more time we would have had all the treatment with her. A great opportunity for a check up and tooth clean before going back to the UK!
Reply from the clinic
Martha thank you so much for trust us!! 🙏🏼💜Was a pleasure meet you, you will be always welcome here !! …
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