Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
I recently visited Natural Smile for a dental checkup and I loved the service I received. I had some fillings and teeth whitening done, and the results were amazing. The staff is very friendly and professional, which made my experience even …
Reply from the clinic
Your satisfaction is our priority, Philipp 🥰 Thank you so much for entrusting your health to us and for sharing your experience! You're always welcome 💙
Great experience! The doctors were fabulous (and very funny)! Highly recommend for all of your dental needs in Bogotá 😃 …
Reply from the clinic
James thank you so much 🥰☺️for trust us !! You will be always welcome here 💙 …
I love how my smile turned out thanks to Dr. Kim, plus the service is super cool, highly recommended 👌🏼 …
Reply from the clinic
Thank you so much for entrusting your health to our team, we will always take care of your health 💜
The dentists are wonderful. Coming from the states, it is hard to trust dental quality in foreign countries, but here they make you feel very comfortable. …
Reply from the clinic
Thank you very much Nate 🥰for those kind words, we are glad that you received an excellent experience. You can always come back, you will be welcome💙💙💙 …
Excellent customer service and dental treatment! We were given treatment very quickly, and they were very accomodating of our timings. I'd definitely recommend
Reply from the clinic
Harry thank you very much for trust in all the team!! And congratulations for decided to be more health 💙💙 …
Excellent service, happy with the results. They are very caring, respectful, and technically skilled professionals who are experts in the field and the individual's needs. Recommended.
Reply from the clinic
It fills our hearts to contribute to your health 🥰 Your satisfaction is ours!! Welcome to this family that will take care of you 💜💜
Excellent attention and service 🫶🏻 from the docs and the receptionist …
Reply from the clinic
Thank you so much for your feedback 🤩 and for your trust in the team!! You're always welcome 💜
Very attentive, responsible, and great customer service 🤗 Thank you!!! …
Reply from the clinic
Thank you so much for sharing your experience 🥰💕 You're always welcome to this family 💜
100% professional service. The communication and attention were very personalized, from the initial inquiry to the appointment scheduling process. The initial analysis was very detailed, and the doctor's recommendations were crystal clear. I was very satisfied. Highly recommended.
Reply from the clinic
Thank you so much, Cesar, for your trust, for prioritizing your health, and for trusting our team. You're always welcome; you're already part of this family.
My wife and I went for a dental diagnosis, a deep cleaning, and to get an oral health plan. Our experience has been exceptional. …
Reply from the clinic
Diego, thank you for sharing your experience with us 🥰 We're so happy it was positive and that you trusted our team and our work! We'll be responsible for your health from now on. Welcome back! 💙
I had a great experience. Kim personalized my dental care and addressed all of my issues in a very detailed manner.
Reply from the clinic
Jay thank you so much for share your experience🥰for trust and make a decision to be healthier!! You are always welcome here 💙 …
I made an appointment the day before for a cleaning and whitening. They accommodated me easily, and everything went smoothly and without any problems. …
Reply from the clinic
Eric, thank you for your trust 💙 You'll always be welcome here, we're so glad you had a good experience with us 🥰🥰
I usually don’t give reviews easily but I was impressed by great work and comfortableness I received during my teeth care. I did my cleaning and found out that I had 3 cavities. Fix those as well. Keep up the good work. :) I forgot the dentist name lol I would have mentioned her here. You are the best Ana!!!
Reply from the clinic
It fills our hearts to have given you a positive experience💙Dr. Ana took care of your treatment🥰we hope to have you back, thanks for the trust! …
My Spanish is okay but definitely not polished enough to navigate dental services. Andres was a big help (and very patient) in translating. …
Reply from the clinic
Thank you very much for the trust and for allowing us to take care of your oral health🥰🥰🥰you will always be welcome💙 …
Dr. Kimberly corrected my broken front tooth back to a natural look. Very genuine and honest service - cares about your overall health and gave me suggestions of services I should look into when I return home. Highly recommend, wish she …
Reply from the clinic
Thank you very much for sharing your experience🥰🥰you will always be welcome when you return to the country, you can visit us whenever you want. We are happy to have been able to help you💜💜💜 …
Natural Smile is my go-to dental clinic in Bogotá for its quality, professionalism, and the friendliness of the entire team. I highly recommend it!
Reply from the clinic
Thank you, César! For entrusting your health to our team, for attending your appointments, and for being part of this family 💙🥳🥰🥰🥰
The entire process was of great quality. All costs and procedures were explained to me in English. The dentist Kim took her time to go through my history. After the examination, all issues were explained and resolved with great quality. …
Reply from the clinic
Thank you for trusting your oral health in our hands🥰🥰we will be waiting for you back to follow up on your treatment, always welcome💙 …
My husband and I were traveling through Bogota and we needed a dental check up and cleaning. After reading all the positive reviews about this dental clinic I decided to take my chances and try Natural Smile. …
Reply from the clinic
Thank you very much for trusting us🥰If you come back you will be always welcome 💜💜 …
Great dental treatment and friendly service! The team are very thoughtful and work extremely fast. I was in Bogota for a couple of days and they catered the treatment I needed to the capacity I had. They will go above and beyond to make sure you get the care you need :)
Reply from the clinic
Thank you very much for sharing your experience with us🥰🥰we will be waiting for you when you return to Bogotá, welcome to this family💜 …
it had been a long time since I got my teeth checked and cleaned I was able to easily make an appointment, Andres made it easy for me to book the appointment. …
Reply from the clinic
Peter, thank you very much for your trust in the team🥰,welcome to this family, we will always take care of your oral health🖤 …
They're my doctors, and they really make me feel at home. They're all super professional and fun. It's a pleasure to come here.
Reply from the clinic
How lovely 🥰 Thank you for always trusting in our work as a team and as professionals; our job is to take care of your health 💜
Excellent service from the initial consultation. They are a highly caring team, not to mention incredibly professional. In my case, I had a root canal that had already undergone internal whitening, and the surrounding tooth had turned …
Reply from the clinic
What a lovely experience! 🥰 Thank you for trusting our team, you'll always be welcome here. 💜💜
Impecable service and attention from the staff. No pain and clear explications for everything. Excellent attention to detail.
Reply from the clinic
Thank you so much 🥰 was a pleasure help you with your oral health! Always welcome here💜💜 …
Very professional and helpful. They also have staff that speak English.
Reply from the clinic
Thank you so much! 🥰for trusting us , you will always be welcome here 💙 …
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