Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
Wonderful practice, thoroughly recommend! Great, friendly and bilingual staff; professional and high quality service and very reasonable prices. I came here and had a clean, cavity repairs, fillings and teeth whitening (after a long time of dental neglect..!) and would recommend. Thanks!
Reply from the clinic
Thank you very much Jonny 💜for your trust and for allowing us to take care of your health, we will always be waiting for you to come back.🥰🦷 …
Best dentist ever. Would get a cleaning every week here if it was recommended.
Reply from the clinic
Thank you so much Yudi💜🥰 we will waiting for you when you want to come back! …
As most, a visit to the dentist is not on my woohoo list. However, this visit was painless and everyone was so nice. Thank you very much!
Reply from the clinic
Thank you for your review Yovany 🥰We know that a visit to the dentist is not usually on the list of favorite plans🙊but we are so glad that you trusted us and that the outcome was to your liking. We're proud that you value the friendliness … More
Highly recommend the team at Natural smile and dental! I flew into Bogota and made a last minute booking here for a check up and deep clean after reading the reviews. Chris was very prompt at replying and it was super easy to communicate …
Reply from the clinic
Thank you for your kind words and for trusting us with your dental care🥰🤩We are very happy to hear that you were satisfied with the treatment and that you appreciate both the speed and professionalism of our team. It was a pleasure to serve you and we look forward to seeing you on future visits.🦷💜 …
Excellent service. Very professional dentists. I came from Spain for treatment and I'm very happy with the results. I recommend them 100%.
Reply from the clinic
Thank you so much Nieves 🦷💜 for choosing to have your treatment with us, we hope to see you here soon 🥰
Great experience, staff were lovely and very helpful and we were able to have the appointments in English as we don't have much Spanish. Thank you so much!
Reply from the clinic
Julia thanks to share your experience 🦷💜 We are happy that you felt comfortable and well taken care of. Come back soon 🥰 …
I had the greatest pleasure of utilizing Natural Smile & Dental Care for a cleaning for both myself and my daughter. Cris, the assistant/receptionist was very hospitable and professional. Dr Ana was exceptional in both her service and …
Reply from the clinic
Thank you so much to share your experience 🥰💜thanks to trusting us and wants come back, we will be here waiting to attendance to you again !! …
They gave us an appointment on the same day and I found a team of very good professionals, from Cris to Kimberlin, who was the dentist who treated me! They made me feel at home, a 10 out of 10.
Reply from the clinic
Thank you Christian 🥰 for trusting our team, we'll be here to welcome you back 🦷💜
Highly recommended! Besides being great professionals, they are very honest and clear about what you need, providing complete information and showing you things that aren't immediately obvious. THANK YOU for such a warm welcome! We'll be back!
Reply from the clinic
Natalia, thank you for sharing your experience and for your kind words to the team 💜🦷 We're so glad you felt comfortable and confident, you're always welcome 🥰
I came for a routine cleaning and they did an amazing job. I felt so comfortable. The doctor even had a neck pillow for me while I was laying down which was a nice touch. I don’t think I’ve ever felt that comfortable during a dentist …
Reply from the clinic
Thank you so much to decide trusting us🥰💜 we feel happy to know you felt comfortable here, both of you will be welcome, come back soon …
The service is very good, I will come again next time when I need it.
Reply from the clinic
Thank you so much Xu 🥰💜to trusting us and decide to be healthier. You and your family will be always welcome !! …
I couldn't be in better hands for any dental problem. Professional quality, super punctual, and incredibly kind. Thank you so much. HIGHLY RECOMMENDED ❤️🃏 …
Reply from the clinic
Octavio, thank you so much for your trust 🥰💜 We'll be here taking care of you 🦷✨ Welcome to the family
Excellent service! The professionals and the place are top-notch! Kind and patient! The results are excellent. Highly recommended; I've been going to them for six years and I wouldn't change.
Reply from the clinic
Dear Lau💜 thank you for all your trust over so many years, for being part of this family 🥰 we will continue to take care of you!!
Great experience ! The staff are very friendly, kind, patience and professional. Thanks again for everything
Reply from the clinic
Tania thank you so much🥰🥰💜 to trusting us and let us attend your health!! Welcome when you come back, we hope it will be soon🥰 …
The best place in Bogota for all types of dental procedures. Staff is very friendly, welcoming, easy communication on whatsapp and speaking in english very well. They take care of you from beginning to end. …
Reply from the clinic
Thank you very much Alex🥰💜was nice to meet you and we feel satisfied to help you to be more healthy! Thanks to trusting us , come back soon ! …
Great team, very kind and friendly, with a lot of patience. Very satisfied with the services. Highly recommended! 🙏 Gracias! …
Reply from the clinic
Thank you so much Nico💜 you will be always welcome here, thanks to trusting us 🥰 …
Great experience and highly recommended! I was looking for an English speaking dentist to get a dental cleaning and got an appointment on the same day. Staff is super friendly, welcoming and …
Reply from the clinic
Thank you so much 🙏🏼💜to share your experience, and trusting in all the team to care your oral health! Welcome always here 🦷🫶🏼 …
The service, the processes, the facilities, the follow-up. Everything is perfect. Thank you, I'm very happy :)
Reply from the clinic
Thank you Ana María for your trust☺️for allowing us to take care of you and guide you through your process 🤩💜💜 always welcome, you are now part of this family!
My partner and I had a great experience getting our teeth cleaned and polished, with an added teeth whitening session for me. The three ladies who took care of us were incredibly friendly and made us feel completely at ease. I'm thrilled …
Reply from the clinic
Aww Carol🥰thank you very much!! That was the idea, help you to improve your smile so was a pleasure attending to you !! Welcome always 💜💜💜 …
I came to celebrate my birthday in bogota and decided before I leave to get a teeth whitening procedure. Everything was perfect from the moment I reached out to Natural smile. They answered all my questions and explained everything to me …
Reply from the clinic
Thank you so much 😊 to trusting us and share your experience here🫶🏼 was a pleasure attending to you and you will be welcome when come back 💜 …
The team at Natural Smile & Dental Care are simply amazing. My partner and I were in Bogota for 9ish months and we initially went in because my partner cracked a poorly installed crown and I wanted a filling fixed. I had Dr. Kim and my …
Reply from the clinic
Thank you very much Carmen and Devin🫶🏼💜, we are happy to have contributed in this wonderful process with you, they were months of perseverance and great results, they would not have been possible if you had not made the decision to be … More
Excellent as a person. Professionally, they have a superb level of skill and a pleasant atmosphere 😃 very genuine. For me, the best dentists. My son's favorite (Kim) is also the best dentists, without meaning to diminish others. They …
Reply from the clinic
How lovely, Mafer! 🤩 Thank you for all the trust you have in our team, for your loyalty over the years, and for allowing us to continue taking care of you 💜🦷
Our experience at natural smile was excellent! They were very responsive and booked our appointment on a very short notice. Me and my boyfriend came in for a teeth cleaning and ended up also getting some cavities filled. Everyone was very friendly and helpful and I would totally recommend their services.
Reply from the clinic
Thank you very much Ivanna💜🥰 to trusting us and allowing us help you to be more healthy, we will be here to welcome you again !! …
I loved my experience at Natural Smile & Dental Care. My best friend and I came here looking for cosmetic fillings. Dr Vibiana Ortega is very educated and will do what is the best for your teeth! I received two cosmetic fillings and love my …
Reply from the clinic
Lusia thank you so much☺️💜 That’s the idea, give you a good experience and favorable results!! Thanks for trusting us and allowing us to contribute to your well-being 🥰 welcome always …
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