Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
I was here a few years ago and got a root canal done. The quality of service was impeccable and the staff was extremely friendly. Would go again (hopefully for just a cleaning)!
Reply from the clinic
Thank you so much to trusting us and share your experience🥰💜we hope the same when you come back, we will waiting for you 🦷 …
Excellent service. The doctor and his team explained all the procedures thoroughly. They significantly improved my smile, oral health, and confidence. They possess a remarkable level of compassion and professionalism that is hard to find these days. 100% recommended.
Reply from the clinic
Dear Yoanna🥰, thank you for your loyalty, for trusting our team so much and allowing us to help you regain your safety. We will continue to take care of you so that you never stop smiling 💜🦷
Excellent service, good team of professionals and they gave me an anti-stress ball while they were treating me.
Reply from the clinic
Dear Sonia, thank you so much for your trust and loyalty over so many years!
I really appreciated that the team was able to provide the consultation in English as well. I had a scaling treatment, which was quick, painless, and done very thoroughly. Thank you so much! I still don't speak Spanish well, so I was very happy to also be treated in English. I had my teeth cleaned, and it was quick, painless, and very thorough. Thank you so much!
Reply from the clinic
Thank you so much Jiwon to trusting us🥰💜was nice to meet you and help you with your dental health , welcome always!! …
They did an excellent job; I was very happy with the result. Everyone is very friendly, provides exceptional service, and is very professional. I recommend them 100%.
Reply from the clinic
Dario, thank you so much for letting us take care of you. We'll always be here waiting for you! Welcome to the family!
I came looking for copper and found gold. The care was wonderful, from the moment my insurance contacted them to the post. They are three incredible dentists, and the receptionist is A1. P.S.: The view of the office: I loved it.
Reply from the clinic
Thank you so much Arlette for trusting the team 🥰💜 You will always be welcome, we will be here when you return to take care of your health.
My girlfriend and I visited there. I got a check up, deep clean, fillings, and then whitened the following day. I would truly recommend.
Reply from the clinic
Thank you so much Ross to share your experience 🥰💜and trusting in our service. We will wait for you when come back …
Excellent. My husband and I received very good service, even though he doesn't speak Spanish, and communication was still very good. We initially went for an assessment and cleaning, and they found some things that needed repair and improvement. They explained the procedure and alternatives in detail. We weren't sure if we wanted to do all the work at once because we were traveling the next day,…
Read the rest of this review
so they gave us time to think about it and discuss it. We decided to return to have it done, and we did. They treated us with complete kindness and professionalism. They even scheduled a couple of appointments for us on the same day. They also follow up after the treatment, contacting me to ask how we're doing and if we have any sensitivity or any updates, demonstrating their genuine commitment to providing quality work.
Reply from the clinic
Thank you so much, Lorena, for sharing your experience 🥰 It has been a pleasure to help you with your health, we will be waiting for you every time you come to the city 💜🦷 Thank you for your trust
Very fast results. Same day treatment and the nicest people to deal with. Got ten cavity fillings, 2 cosmetic fillings and Invisalign !!!! Very good prices 20/10 service. I wouldn’t recommend anywhere else in bogota!!!
Reply from the clinic
Patrick 🫶🏼 We are very happy with your experience with us🥰 thank you very much for trusting us and deciding to improve your health! We started and will continue this process together to achieve your goals.💪🏼🦷💜 …
My experience has been fantastic from the first appointment until now, the doctors' attention and the treatments have been effective, totally recommended 😁👍👌 …
Reply from the clinic
Thank you David, for all the trust you place in our team with each of your treatments 🥰💜 Thank you for choosing us to take care of you!!
Excellent service! Fantastic, friendly and customer-focused staff! Impeccable and masterful work by Dr Viviana with my my fillings! …
Reply from the clinic
We are very grateful and happy that your experience has been favorable🥰that you have felt confidence in the whole team to allow us to take care of your oral health, we will be waiting for you back🦷💜 …
My experience has been wonderful in every way. The staff and doctors are extraordinary, providing exceptional service with impeccable professionalism. Their dedication, patience, and warmth shine through in every interaction. I …
Reply from the clinic
Such beautiful words! 🥰💜 Thank you for sharing them and for your trust in the whole team! We will continue to take care of you 🦷
"I wanted to share my gratitude for the excellent service I received at Natural Smile. Drs. Ana María, Kim, and Vibiana made me feel very comfortable throughout my treatment. Their professionalism and dedication are unmatched. Thanks to …
Reply from the clinic
What beautiful words, Andrés! 🥰💜 Thank you for your enormous trust, for allowing us to take care of you and give you the best of ourselves. Your smile is our greatest satisfaction, thank you!!!
Highly recommended, I obtained excellent results with my orthodontics and ridges, very responsible, attentive, and gentle.
Reply from the clinic
Thank you so much, Emily, for sharing your experience 🥰 We're so glad your results were as expected, thank you for your trust 💜 We'll continue to take care of you
Excellent service!! Super professional, the receptionist is lovely, as is the doctor. 100% recommended, I would definitely return. 10/10
Reply from the clinic
Thank you so much Marco for trusting the team 🥰💜 You'll always be welcome, we hope to see you back!!
UPDATE: FOREIGNERS BEWARE. I’ve been to my dentist in New York who has over 30+ years experience twice since this visit. X-rays, the whole thing. Everything they told me was false to try and rip me off (unless they actually don’t know what …
Reply from the clinic
Thanks for taking time to write this review👍🏼We are sorry you felt like that. It was totally a misunderstanding. We do care for our patients and sometimes it could be mistaken as intense selling. We believe that each patient deserves the … More
The best office in the city, the best prices and the best quality, the service is incredible.
Reply from the clinic
Thank you for sharing your experience and for all the trust in the team 🥰💜🦷 We will continue to take care of you
I arrived at Natural Smile at the end of May of this year. I found them here on Google. I felt so confident reading the excellent recommendations from other patients, so I made my first appointment without hesitation. I've continued going …
Reply from the clinic
Thank you so much, Carmen 🥰💜, for sharing your experience and giving us the opportunity to be part of your oral care and that of your family. We'll be taking care of you!! 💜
I am pleased to recommend the services of "Natural Smile & Dental Care." I am currently undergoing treatment and can attest to their high-quality, efficient, and professional work. They have truly exceeded my expectations and helped me …
Reply from the clinic
This is our greatest satisfaction 🥰 thank you for allowing us to contribute to your health and help you overcome fears, welcome to the family 🦷💜
It had been many years since I'd been to the dentist, and I was genuinely apprehensive about what I might find, haha. Every appointment has been a wonderful experience; they are incredibly professional and take amazing care of their patients. They are a loving, friendly, and extremely pleasant team. HIGHLY RECOMMENDED
Reply from the clinic
Thank you for sharing your experience 🥰💜 This is our greatest satisfaction, we will continue to take care of you, welcome to the family!
Highly recommended, spectacular service and very professional, I love going and feeling so confident because I know I'm in the best hands 🦷 every time I go I leave super happy 🥰 excellent service …
Reply from the clinic
We love knowing this🥰💜that you feel comfortable and as calm as possible is the most important thing for us, thank you for trusting us so much!
Amazing experience here ! Great communication and the girls at the front desk were exceptional. Highly recommend this service.
Reply from the clinic
Thank you very much Masón, it was a pleasure to meet you and serve you🥰💜Thank you for your confidence in our service, we will be waiting for you when you return 🫶🏼 …
Such a easy hassle free experience, deep clean and preventative fillings. Highly recommend
Reply from the clinic
Thank you Justin for taking the time to share your experience and for having trusted our team and service🥰💜 the doors will be open for you whenever you wish to come back. …
Such an amazing experience. Everyone was very kind and I left extremely happy. I feel a lot more confident today thanks to the amazing Doctor. I would recommend this to anyone who wants to have a professional cleaning, life changing smile and most important quality attentive dentist.
Reply from the clinic
We are very happy for you 🥰💜 for having been able to help you meet your goals of health and safety by smiling, thank you for the trust, we will be waiting for you back. …
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