Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
Hi, I'm sharing my experience for anyone considering visiting Natural Smile. I was seen by Dr. Vibiana, a wonderful professional, very dedicated to her work. I had a custom-made mouthguard for bruxism (teeth grinding). The process was very quick and I loved the result. I highly recommend the place so you can meet the staff. Andrés at reception was super friendly and attentive! Thank you so much!…
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☺️🌟🤍✨✨✨🦷🦷🦷🦷
Reply from the clinic
Thank you so much, Madeleine 🥰💜, for sharing your experience and helping others to trust us; thank you for your trust in our team, we'll be here for you when you come back 🦷
Definitely one of the best dentists Bogota. I came here for a cleaning and had some whitening gun. They did a great job.
Reply from the clinic
Thank you so much Keith🥰💜 to trusting us, that’s the idea, make dentistry visit in a good experience, welcome always when you come back 🦷 …
Extremely professional service and incredibly kind staff! They did so much to make me comfortable, spoke english, and always informed me of the prices before they completed anything! I would definitely recommend!
Reply from the clinic
Thank you so much Emily to trusting in our service and team!! 🥰💜you will be welcome always when come back to us to still caring of you! …
I was very happy with the results. They handle COVID protocols well and offer excellent service. I highly recommend this place.
Reply from the clinic
Your satisfaction is our priority 💙 Thank you always for your trust!!
Florida trip, based on my short time they worked, to be honest I loved not only their work but how professional and kind they are, grateful to each one of them.
Reply from the clinic
Thank you so much ☺️🥰 for entrusting your oral health to our team, and allowing us to make you smile with confidence. We'll be here to welcome you back 🦷💜
Excellent service with quality and always providing very good customer service, a great professional with a commitment to providing healthy smiles and happy lives
Reply from the clinic
Thank you very much for your trust 💜 always welcome!!
Excellent service, they use very good products, and the service is professional and honest. 100% recommended.
Reply from the clinic
Thank you so much for sharing your experience 💜🥰 Your satisfaction is ours!! Welcome to the family 🦷
Excellent services I recommended Dr Kimberly she is kind and profesional
Reply from the clinic
Thanks a lot! We always think of wellness for you, thanks for the trust!!💜💜💜 …
Excellent service, attentive staff! The best dental treatment I've ever had. Listen to my needs and did exactly what I asked for and then some. Will definitely be back for all my dental work. My family and friends keep asking when I'm going back so they can schedule to go. I just want to say thank you to all the staff there for giving me a smile that restored my confidence, haven't kept my mouth…
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closed since I left!!!!
Reply from the clinic
Thank you so much Steve, to trusting in our team💜🦷 we feel really happy for you and your results!! You will be always welcome when you come back to still taking care of your smile! …
Excellent service, wonderful people and professionals. Very attentive and always focused on what's best for their patients. I'm absolutely delighted with their services and highly recommend them 🤗 …
Reply from the clinic
We're thrilled you're happy and satisfied! We appreciate the trust you place in our team 😊 We're always striving to improve for you!
The best place to get orthodontic treatment! They guide you through every stage of the process with the right professionals and explain everything very clearly! 10/10 service, 100% recommended!
Reply from the clinic
Thank you so much, Mario, for sharing your experience 🥰💜 We'll continue taking care of you. Thank you for your trust 🦷🫶🏼
Excellent quality of service, attention and easy access. I am currently undergoing orthodontic treatment at Natural, and my improvements in a short time have been very noticeable. I recommend them 100%.
Reply from the clinic
Thank you so much for your trust 😍❤❤❤
I had a fantastic experience at Natural Smiles. The team is very helpful and informative. Every procedure was clearly explained and performed with great care and consideration. Dr. Ana was my orthodontist, and she was amazing. I'm so happy with the results of my braces. Thank you so much to the whole team! You were all great!
Reply from the clinic
Dear Josephine, thank you so much for sharing your experience 🥰 Thank you for trusting our team to continue your treatment and achieve your goals. We will continue to take care of you 🦷💜
Client Gonzalo. I highly recommend them. Their staff is very professional and well-trained, everything is very clean, and communication is excellent.
Reply from the clinic
Gonzalo, thank you so much for trusting us and sharing your experience 🥰🫶🏼 We look forward to your return whenever you want to come back 🦷💜
Very happy and satisfied with the excellent professional service, the outstanding attention, the care given to my oral health, and the exceptional human touch. I can assure you that with NATURAL SMILE, you feel completely satisfied, advised, supported, and professionally backed at all times.
Reply from the clinic
🤩We are immensely happy with your satisfaction. Thank you for trusting our team and being part of us.
Excellent professionals who take the time to explain your entire treatment step by step, making you feel at ease and answering all your questions. Their attention is unparalleled; they make you feel like family every time you're in the office and with every interaction you have with the team. Highly recommended.
Reply from the clinic
Alejandra, thank you so much for sharing your experience 🥰💜 We're so glad to know we've given you peace of mind and confidence, and we'll continue to take care of you 🦷
Excellent service and professionalism. From the very first contact, the Natural Smile & Dental Care team stood out for their friendliness, punctuality, and quality of service. The facilities are modern, clean, and comfortable, creating a welcoming atmosphere. The staff demonstrates extensive experience and dedication, explaining each procedure clearly and patiently. Without a doubt, an…
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experience that exceeded expectations.
Reply from the clinic
Dayam, thank you so much for sharing your experience with us and for allowing us to take care of your smile 🦷💜 Welcome to the family 🥰
Excellent service. A reputable clinic with excellent professionals; every time I've been seen there, everything has been very, very good.
Reply from the clinic
Thank you Mariana for sharing your experience 🦷💜 for trusting the team and being part of our family.
My mouth is in the best hands, with the best professionals, the best care, and a lovely, comfortable office. 1000/100 recommended! ✨
Reply from the clinic
Chris💜🦷 Thank you for choosing to trust our team, we are happy to take care of you and make you feel at ease!!
The service is incredible; they explain the procedures with such patience and warmth. No pain whatsoever in any treatment. 100% recommended, from the person who greets you to every single specialist. For someone like me who was terrified of the dentist, I absolutely recommend them, without a doubt 1000/10. ✨
Reply from the clinic
Thank you Kahory for sharing your experience 🦷💜 and for giving us the opportunity to show you that a visit to the dentist can be different!! Welcome to the family
Excellent service, I love their professionalism. I feel very safe when I go because I know I'm in the best hands. 100% recommended.
Reply from the clinic
Adri, thank you so much 🦷💜 for allowing us to take care of you and for trusting our team
Excellent service, the customer service is amazing, they have different payment methods and they also have cutting-edge technology to stay up-to-date!
Reply from the clinic
Thank you for your trust, Julio! 🥰💜 Thank you for sharing your experience and for allowing us to take care of you! 🦷
Highly recommended for those seeking quality oral care! Personalized attention, with clear explanations of all procedures. A team of qualified professionals 🔝 …
Reply from the clinic
Thank you so much for trusting our team 🥰💜 You'll always be welcome back when you return to the country 🦷
DRA Kimberly is extremely detailed and professional, my family and I trust her with our teeth, we live in the USA and we travel to get everything done with her.
Reply from the clinic
Thank you very much for sharing your experience 🥰💜🦷for the trust and loyalty for so many years, thank you for being part of this family and allowing us to take care of you.
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