Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
She's a fantastic dentist! She treated me today and made sure to give you all the information you need. She does a great cleaning and makes sure you're comfortable. I would definitely go back on my next visit to Bogotá. I highly recommend her!
Reply from the clinic
You're always welcome to this family 💜 Thank you for your trust
Excellent service and very good results. 👏 👏 👏 👏 …
Reply from the clinic
Freddy, thank you so much for your continued trust 💜🦷 We'll always be here to take care of you!
Wow! Excellent service! Incredibly, going to the dentist isn't traumatic anymore. How nice to find dentists you can trust, with professionalism, and who also take care of your wallet. Thank you, Natural Smile.
Reply from the clinic
Your satisfaction is our satisfaction 💜 Thank you for your trust and for being part of this ever-growing family! 👏🏼👏🏼👏🏼👏🏼
Excellent service and thoughtfulness from the Natural Smile team. Highly recommended.
Reply from the clinic
Happy to meet your expectations 💜 Thank you for your trust
Natural smile & dental care was able to get me in very quickly. They had very high quality service and customer care. Dr. Ana was professional and very welcoming. And English speaking was a bonus! Prices were fair. Would definitely recommend.
Reply from the clinic
Thank you so much to share your experience with our team🥰the most important for us is give you a good experience and results! Welcome when you come back 🦷💜 …
Impeccable care. They educate their patients on the importance of maintaining and properly treating their dentures. They make you feel safe and with unparalleled confidence. All procedures are explained with the utmost kindness and …
Reply from the clinic
It's so nice to know you're happy and satisfied 💜 Thank you for trusting your smile to our hands, you're always welcome in this family ☺️
Planned a trip down to Bogota to get some dental work done and would highly recommend coming here! Everything was set up via Whatsapp. Before my appointment i needed an xray, and the radiologist was only a couple blocks away. The xrays were emailed over and we started with a simply cleaning. The cleaning was by far the best and least painful cleaning i have ever had!! After the cleaning, it was…
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as noted that i had a couple cavities and some of my metal fillings needed to be replaced (that was my main concern, and reason why i was going down). That day they were able to take care of my cavities and change 2 fillings. The other filling was going to require a root canal because it was pretty deep. I only had 1 other day in Bogota, so they rearranged their schedule to fit me in and complete my dental work. The next day was easy (even though the interpreted wasn't there- we got by with my broken spanish!) The root canal was painless and overall everything was amazing!! Would definitely recommend coming here for any and all dental work!
Reply from the clinic
Thank you so much Courtney🥰💜for trusting in all our team and for being willing to undergo your treatment, you will be welcome when you come back to care of you🥰🥰 …
I’ve been to this place three times during my stay in Bogotá. I had a root canal and fillings done. They are very professional from the receptionist to the dentists. They make you feel like you’re well taken care of.
Reply from the clinic
Thank you so much to share your experience with us🥰💜 that was the idea 🦷💪🏼you will be welcome here when you come back! …
Excellent service, very professional. They treated me wonderfully during jaw surgery. Everything was explained clearly, even a very young child could understand. 100% recommended.
Reply from the clinic
Thank you so much for your trust 💙 Your satisfaction and peace of mind is our priority! Welcome to the family 🥳
Excellent customer service! I had a cleaning, composite fillings, and orthodontic treatment, and I'm thrilled with how my teeth have improved. They are very professional and attentive to my needs and questions throughout the process.
Reply from the clinic
Thank you for sharing your experience with us 🥰 We're happy you're happy, we still have a long way to go and we'll be here for you 💜🦷
Excellent professionals!!! I always feel like I'm in good hands 😌👌🏻 …
Reply from the clinic
How beautiful! 😊 Welcome to this family! 💜
Excellent service and patient care; the professionals are highly qualified and expert. 100% recommended 👍👌
Reply from the clinic
Andrés, thank you so much for sharing your experience with us! 🥰 We're delighted that you enjoyed the experience and our service. We'll be here taking care of you.
Excellent service, very friendly and attentive to the smallest details, creating an atmosphere of trust unlike anywhere else. They even ask what kind of music you'd like to hear before any procedure, which is a nice touch. 100% recommended.
Reply from the clinic
How wonderful that you feel happy to be part of this family 💙 and especially that you feel confident every time you come for a consultation, with all our love always
Edit: at my appointment I was told I needed 4 cavities filled. I have never had a filling in my life, and get cleanings and check-ups every 6 months. I decided to get TWO other opinions including multiple X-rays - turns out I needed ZERO! I’m super disappointed. Do not trust them. I visited Natural Smile for a general teeth cleaning; it was quick and painless. The team were all lovely and spoke…
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e English which was a bonus for me. I also loved that it was super easy to make an appointment through Whatsapp and that they were on time!
Reply from the clinic
Hello Jane, thank you for taking the time to share this. We sincerely regret that you felt disappointed. At natural smile all recomedations are based on the clinical evaluation at the time, supported by professional criteria and always taking into account the prevention and long-term well-being of our patients, it’s also important to know that there are injuries that depending on their progression are not initially visible on X-rays. In dentistry different professionals may have different interpretation depending on their approach , or the progression of a lesion , and we understand that seeking a second opinion is valid decision. We are always open to dialogue and available to clarify any questions
Extraordinary professionals who care about the well-being and comfort of their patients. In addition to their great human qualities, they are also very empathetic and create an atmosphere of trust and calm during each consultation. Highly recommended. Thank you for offering such excellent services with such quality and empathy.
Reply from the clinic
We're so happy you're part of this big family ❤️ We're giving you our very best with lots of love! Thank you for your trust.
Dr. Kimberly and Andre were beyond helpful. The time spent diagnosing my dental needs and treatment needed assured me of their competence.
Reply from the clinic
Thank you so much Robert🥰to trusting us and share your experience 💜🦷welcome when you come back …
Excellent service!!! The check-up of my teeth was incredibly thorough!!! The best value for money!!
Reply from the clinic
Thank you for your trust 💜 and for being part of this very special family 🙊🙊
Excellent service from the very first moment. The dentist explained the procedure clearly and instilled a lot of confidence. I felt safe during the procedure and the results were excellent. Highly recommended.
Reply from the clinic
Cristina, thank you so much for sharing your experience with us 💜 This is our greatest satisfaction, that you felt safe and are happy with your results! 🦷🥰
Very professional, good service, doctor’s sings very well too🤣🤣🤣🤣🤣 …
Reply from the clinic
🤣🤭thank you so much to trusting us!💜🦷 welcome when you come back! …
I found Dr. Ana to be very kind and professional. She took the time to explain the treatment and procedure to me in detail. She met my expectations, and I was very satisfied with the cleaning she performed. Thank you.
Reply from the clinic
Welcome to our family 💜 Thank you for your trust
I was just passing through Bogotá for a few days and found them on Google Maps. I chose the one that seemed closest to the hotel, called to see if they would see me without an appointment, and they said yes. My partner and I were seen on the same day at the same time. We went in just for a cleaning and check-up, but ended up getting our teeth whitened. We loved everything; we were very happy…
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with the service. Highly recommended! Thank you so much!
Reply from the clinic
Thank you Adriana for sharing your experience with us 🥰💜 and thank you for allowing us to be part of your results, you're always welcome here!!
Well, I've felt good; the procedures have been handled well, and the patients are treated well.
Reply from the clinic
Thank you so much for your trust 💜 always welcome
Excellent service. They make you feel at home, they are super attentive, friendly and professional.
Reply from the clinic
Thank you so much 🥰 for your trust and for allowing us to be part of your changes! 💜🦷
They have good biosafety practices. They are very kind and careful with patient pain management. They also explained the procedure very well, which made me feel confident about undergoing the treatment.
Reply from the clinic
The most important thing for our team is that you feel confident! Welcome 💜
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