Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
I had a deep cleaning and teeth whitening done, and it was spectacular. I appreciate the meticulousness of the process and the excellent work, which makes me feel confident in the procedures they offer. One of the things I liked, unlike …
Reply from the clinic
Welcome to this family 💙 We'll always take care of your health and help you keep your teeth. Thank you for trusting our team 🙌🏼
Thank you for your help. I had an emergency with some resin and the doctor fixed it perfectly. The service is fantastic!
Reply from the clinic
With the greatest pleasure and willingness!!💜 Thank you for your trust and welcome to this family!!🙌🏼
The dentists at Natural and Smile are super professional and make you feel at home. They're a small, well-functioning team. 100% recommended.
Reply from the clinic
Thank you for your trust 💙 You are always welcome, as you are part of this family, happy to contribute to preserving your teeth and good oral health!
Very kind and caring with patients, also flexible with scheduling and they make you feel very comfortable, the best!
Reply from the clinic
Thank you for trusting our team 💜 and for being part of our unique family 🥰 We will always take care of your health!
Great staff and service. Had a tooth infection in Bogota and they got me in quick and resolved the issue. Went back for cleanings and a whitening. Definitely my go to Dentist in Bogota! Thanks!
Reply from the clinic
Thank you for the trust and affection, we are happy to have been able to help you restore your oral health, always welcome💙 …
Came to bogota as a tourist but after few months of traveling, my husband and I really needed a cleaning. We contacted them by whatsapp. Easy to reach with uber. They were responsive, able to make an appointment in short amount of time, and …
Reply from the clinic
We appreciate the trust you had in our team💙 You are already part of this family, you are always welcome when you are in the country🥰 …
Great experience getting my exam and cleaning done here while traveling in South America. Super friendly and they speak English, which is very helpful. Definitely recommend!
Reply from the clinic
Was a pleasure for us attended to you! always welcome and thanks for trust us💙 …
I have done a dental hygiene, filler, and a few repair works. Dr Kimberly is very friendly, attention to detail. She explains the rationale for treatments suggested. She is sincerely and honest . She speaks good English. Mr Andres, the …
Reply from the clinic
We are happy for your experiencie, thanks for trust us and your are always welcome back !!💙 …
Very friendly and relaxing and very good attention. I needed a check up a polish and a small filling- I saw Kimberley who spoke excellent English - I expect Anna does too. Prices were very reasonable and arranging an appointment was very quick
Reply from the clinic
It was a pleasure to have attended you and helped take care of your smile, you are always welcome, thanks for the trust💙 …
The care was excellent. The doctors effectively provided the treatment I needed. They also explained the hows and whys of taking care of my dental health before, during, and after treatment. I'm so glad I found this dental office.
Reply from the clinic
I'm so glad your experience was positive! Welcome to the family 💜 Thank you for your trust
Everything was fantastic!!! From the treatments they offer to the way they treat patients. Highly recommended!!!
Reply from the clinic
Welcome to our family! We're happy to make you smile more! Thank you for your trust 💜
Excellent service, fair prices, and professionalism in all services! These are the three things I always look for!
Reply from the clinic
Carlos, you're always welcome to this family 💙 at your service, thank you for your trust!
Excellent service, 3 nice Colombian ladies. Fair price and they can all speak some English. The lady doing the clean will sing to you. Would recommend, good check up and clean. Also gave advice on future things I need speak to my English dentist about. They made going to the dentist less stressful.
Reply from the clinic
In which other dentist are they going to sing to you?😂 welcome to this family and thanks for trust us!! …
Los mejores! Professional, good pricing and thoroughly deep cleaned, even got me in for appointment last minute. Will definitely return!
Reply from the clinic
thanks for coming and trust us! welcome when you want💙 you are already part of this family!! …
Great service and excellent customer service. I would definitely come back.
Reply from the clinic
I'm so glad you were satisfied! 💙 Thank you for your trust, you're always welcome in this family!
Excellent service, very punctual and attentive at all times before, during and after any procedure :).
Dr. Kimberly is the best, really good care and great cleaning. Highly recommend!
Reply from the clinic
thank you very much for trust us! welcome to this family❤️
My cleaning was fine, however, they tend to be a little aggressive with the upselling of various other treatments like sealants. There is nothing wrong with sealants, but they try to encourage you to have them done during your session by using pressuring tactics. This is evidenced by the multiple other people leaving reviews mentioning how they had additional treatments performed during their…
Read the rest of this review
session that they hadn't initially planned for. I'm glad I had an exam done elsewhere so I already knew my teeth were fine, otherwise I'm sure they would have recommended additional work. They also pressure their patients into providing google reviews before they can leave while standing inbetween them and the door, and saying things like "we know you're busy and won't have time later so we already sent you a link to leave a Google review before you leave". Obviously this creates an awkward situation for most people, who will leave a review to avoid confrontation. This explains all of the 5 star reviews and therefore, I'll be leaving 2 stars to counteract this. Finally, this is the only dental office where I've had to pay for a cleaning before the treatment has even taken place. Odd.
Reply from the clinic
Thank you for sharing your experience, we are sorry that this was your view of us. Our duty and responsibility towards our patients diagnosis will always be our top priority. In our practice we place great emphasis on prevention because it is the only way to avoid illness, so whenever we can make this recomendation, we will do so. It is no our intention to make this seem like pressure, but it is our intention to help more people stay healthy! About our reviews we ask for them because they help others seeking safe dental care , so that they can trust our service there is no hidden agenda behind this and this is evident is our patients satisfaction.Payment in advance is our company policy, therefore,each of you reads this in advance and can decide whether to accept it or not, with the utmost respect. Thank you for placing your trust in us from the outset.
They are professionals and also excellent human beings, providing great care and guidance in the treatment you need.
Reply from the clinic
Thank you for so much trust 💜 and for being part of this family
Excellent care with very humane and qualified staff with great people skills, and best of all, they make you feel very calm during any intervention.
Reply from the clinic
Thank you for your trust 😍 We work with lots of love to make you smile!
I couldn't go anywhere else, the service is truly amazing 💕✨ …
Reply from the clinic
Thank you for continuing to trust us 🥰💜 We'll be here for you
They guided me through the entire process, providing very clear and detailed information. 100% recommended.
Reply from the clinic
Thank you Freddy for sharing your experience with us and allowing us to take care of you 💜🦷🥰
Excellent service and good biosafety protocols; they take the time to do a thorough check-up and the results are good.
Reply from the clinic
Thank you for your trust 💜 and may you always be part of our family ✅
Excellent service. Very punctual. Highly recommended. I was very happy with the service I received.
Reply from the clinic
Thank you Keila for trusting our entire team 💜🦷 We will continue to take care of you here, thank you for sharing your experience 🥰
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