Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
Excellent care from the moment I received my appointment. Andrés was very courteous. Very good doctors, friendly, and extremely professional and experienced. I'm grateful (Luis, Kim, Jeni, and María) for the excellent treatment during each …
Reply from the clinic
Thank you so much for your trust 🥰 We are happy to contribute to your health, you are now part of this family 💜💜💜
Dr Kim is very accomodating and does a good job in looking out for your teeth's health! You can ask her questions about the procedures and she will answer patiently. Andrés, the assistant is also very friendly. :)
Reply from the clinic
Thank you for the trust, for allowing us to take care of your oral health💜🥰 you’re already part of this family!! …
Excellent care and the doctors are very professional. Highly recommended.
Reply from the clinic
Thank you for your trust 🥰 You're already part of this family 💜💜💜
Excellent team, I loved the change in my teeth, a perfect whitening and smile, thank you so much Andrés, and Dr. Kim, you brightened my Christmas.
Reply from the clinic
How beautiful! 🥰 Thank you for trusting us, we will always take care of your health!! Smile a lot! 💜💜
The best experience of my life! I can assure you you won’t find another dental care place like this :) I had a pretty extensive plan, we had many dark fillings replaced, my front teeth fixed for a prettier look and all wisdom teeth removed. …
Reply from the clinic
Thank you for that beautiful message🥰 our greatest satisfaction is this, to know that you felt happy in this space that is for you and that we contribute to taking care of your health, you will always be welcome💜💜💜 …
100% recommended! I visited from Chile with my boyfriend for vacation, and we really needed a deep cleaning. We received 100% personalized attention, and even though I couldn't stay for certain treatments, they explained everything to me in …
Reply from the clinic
What a lovely message! 🥰 Thank you for your feedback and your trust! You're always welcome here. 💜
DO NOT TRUST THESE PEOPLE. They will try to say you need a lot of work done when your teeth are actually totally fine. We went there, and after what the female dentist said, I went to two other dentists to get their opinions. The other dentists both said that the woman who works there was lying.
Reply from the clinic
Thank you for your opinion 🙏🏼 we are sorry that you have experienced this situation! We ask you to contact us as soon as possible to give you a direct answer to your problem and we can help you. …
Dr Kim is a friendly and good dentist. She speaks English well. I’ll be back when I’m in Bogota.
Reply from the clinic
Thank you so much for trust!! 💙💙always welcome here !! 🥰🥰🥰 …
I visited Natural Smile to have my teeth checked and I am so glad that I did. After very warm welcome from both asistent Andrés and Dr. Kim I felt very calm which is something I have never felt while visiting a dentist. Dr. Kim found …
Reply from the clinic
thank you for your trust 🥰and for making the decision to be healthy! Always welcome 💜💜 …
I had to get an emergency root canal during my visit to the United States. Dr. Kim was quick and efficient in addressing the problem. She performed a cleaning and a filling after my surgery. I haven't had any problems with the tooth since …
Reply from the clinic
Thank you for trusting our team 💜🥰 You'll always be welcome! We hope to see you soon!
Hello everyone!!! I would love to share my story, from Colombia trip. I had some bad accident with my tooth. Thanks God I had a good friend who recommended Dr. Kimberly. In the begging I was skeptical, because of unknown, about quality …
Reply from the clinic
Thank you very much for your words🥰🥰we are very pleased that your experience has been positive, we will continue to take care of your oral health, welcome to this family💙 …
Amazing dental care. Honestly the best I have ever had. Since the first moment you feel very welcome and taken care of. Everybody is smiling all the time, making fun and this together with the professional attitude makes you feel extremely …
Reply from the clinic
What a nice message🥰thank you for trusting your oral health in our team, we always work with a lot of love, you know that you already have your dentist in Bogotá💙💙💙 …
I got my teeth fixed here and the service was great! It was very affordable
Reply from the clinic
Thank you for trusting your smile in our hands! 🥰You are already part of our family💙💙 …
Very thoughtful and explained the treatment well. Doctor also spoke english so it helped
Reply from the clinic
Thank you for trusting our team! 🥰you are always welcome💙💙💙 …
They are an amazing team of professionals, with excellent customer service. Highly recommended!
Reply from the clinic
What a lovely message, 🥰 thank you for your trust!! Welcome to this special family 💙💙
Excellent care and great patient management; a highly recommended group of professionals.
Reply from the clinic
Thank you so much for trusting your smile in our hands! You're now part of this family. We'll always take care of your oral health! Welcome!
I went to have my wisdom teeth removed, and it went very well! The doctor didn't take even an hour; he was very patient and kind. I had no pain, and the recovery was excellent. No pain or swelling, even though they were complicated. 100% recommended.
Reply from the clinic
Thank you for your trust! 🤩 We're so glad to hear you had a great experience with our team! You're always welcome! 💜
Excellent service, warm and friendly, honest, and spectacular work, 100% recommended....
Reply from the clinic
Thank you so much for trusting us with your smile 🥰 You are always welcome here, and we will always take care of your oral health
Always providing excellent service. It's a very pleasant environment with the entire Natural Smile team. Besides helping me with my smile, they gave me back the confidence to smile without any fear. Highly recommended. …
Reply from the clinic
Thank you for trusting our team with your smile🥰it is with all the love and dedication! You are part of this family, always welcome!!
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