Patients
Reviews of Natural Smile & Dental Care.
Bogota, Colombia. 259 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.7 out of 10
Overall score
Natural Smile & Dental Care is a bilingual English-Spanish multi-specialty clinic in northern Bogota with a genuine base of international tourist patients and named, praised doctors. However, a credible 2-star review documents staff using exit-blocking and pre-sent review links to pressure patients into 5-star Google ratings before they leave, and a near-duplicate review from the same name was detected, moderately undermining the overall score. Routine care (cleaning, whitening, fillings) appears reliable and affordable, but the aggressive upsell of add-on treatments warrants caution.
Authenticity
4/10Baseline 7: website, named doctors in reviews, genuine tourist accounts. -2 confirmed review-pressure tactic (staff blocks exit, sends link before patient leaves). -1 duplicate review detected (Fernando Garcia). Final 4.
Treatment quality
6/10Baseline 7: multi-specialty, genuine detailed positive accounts covering cleaning, surgery, whitening, fillings. -1 confirmed upsell pressure on sealants. Final 6.
Cleanliness
6/10Baseline 6: one review mentions good biosafety protocols; no facility photos or inspection records available. No deductions but no strong evidence above baseline. Final 6.
Team
6/10Baseline 7: Dr. Kimberly, Dr. Ana, Dr. Nancy named in genuine reviews; English-capable; coordinator Andres. -1 no credentials published on website. Final 6.
Price value
6/10Baseline 7: multiple independent tourists cite fair/reasonable/affordable pricing. -1 no published price list on website. Final 6.
Tourist suitability
6/10Baseline 7: bilingual confirmed, WhatsApp booking, northern Bogota location, multiple tourists visited. -1 upsell pressure tactic is a risk for unfamiliar tourists. Final 6.
What comes up well
- Bilingual English/Spanish team confirmed by multiple independent tourist reviews
- Dr. Kimberly praised by repeat USA patients for detail and professionalism
- Convenient WhatsApp booking, quick appointments, northern Bogota location
- Covers full specialty range: implants, veneers, endo, perio, surgery
- Multiple tourists independently describe prices as fair and reasonable
Points to weigh
- Staff documented blocking exit and sending review link before patient leaves to pressure 5-star Google ratings
- Near-duplicate review from same reviewer name about identical treatment detected
- Aggressive upsell of sealants reported with pressure tactics during appointments
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 259 reviews
Excellent service and staff. I had my wisdom teeth removed and everything went perfectly. They were very attentive and dedicated to helping with any dental issues and ensuring my satisfaction. 100% recommended.
Reply from the clinic
It's a joy for us to be able to take care of you and your smile 💙 Thank you for your trust, you're already part of our family! 🙌🏼
Wow! Excellent service. It's amazing that going to the dentist isn't traumatic anymore. It's so great to find dentists who are trustworthy, professional, and also affordable. Thank you, Natural Smile.
Reply from the clinic
Your satisfaction is our satisfaction 💜 Thank you for your trust and for being part of this ever-growing family! 👏🏼👏🏼👏🏼👏🏼
Impeccable service; they educate their patients on the importance of maintaining and properly treating their teeth. You feel safe and confident, as all procedures are explained with the utmost kindness and helpfulness. Furthermore, more …
Reply from the clinic
It's so nice to know you're happy and satisfied 💜 Thank you for trusting your smile to our hands, you're always welcome in this family ☺️
I found Dr. Ana to be very kind and professional. She took the time to explain the treatment and procedure to me in detail, met my expectations, and I left very satisfied with the dental cleaning she performed. Thank you.
Reply from the clinic
Welcome to our family 💜 Thank you for your trust
Excellent service, the doctor is very clear and sincere. Thank you.
Reply from the clinic
With pleasure!! Thank you for your trust 💜
Excellent service and the doctors are very professional. Highly recommended.
Reply from the clinic
Thank you for your trust 🥰 You're already part of this family 💜💜💜
Dr. Kimberly is extremely detail-oriented and professional. My family and I trust her with our teeth. We live in the USA and travel to have everything done by her.
Reply from the clinic
Thank you very much for sharing your experience 🥰💜🦷for the trust and loyalty for so many years, thank you for being part of this family and allowing us to take care of you.
I really appreciated that the team was able to provide the consultation in English as well. I had a scaling treatment, which was quick, painless, and done very thoroughly. Thank you so much! …
Reply from the clinic
Thank you so much Jiwon to trusting us🥰💜was nice to meet you and help you with your dental health , welcome always!! …
I came looking for copper and found gold. The care was wonderful, from the moment my insurance contacted them to the post. …
Reply from the clinic
Thank you so much Arlette for trusting the team 🥰💜 You will always be welcome, we will be here when you return to take care of your health.
Excellent. My husband and I received very good service, even though he doesn't speak Spanish, and communication was still very good. We initially went for an assessment and cleaning, and they found some things that needed repair and …
Reply from the clinic
Thank you so much, Lorena, for sharing your experience 🥰 It has been a pleasure to help you with your health, we will be waiting for you every time you come to the city 💜🦷 Thank you for your trust
Excellent service, they treated me incredibly well. It was one of the best dental services I've received in years.
Reply from the clinic
Viviana, thank you for sharing your experience 🥰💜 Thank you for entrusting your health to our team and for allowing us to contribute to your well-being. You're always welcome!!
Honestly, the best caring and welcoming Dentist I have been to in all our travels over the past 2 years. From being accommodative because we were late due to traffic, and welcoming our dog into their office while my wife and I got our …
Reply from the clinic
Thank you very much for trusting our work, with much love we take care of the health of our patients 🥰Welcome to this family💙 …
Excellent service. I received impeccable service from the first consultation, deep cleaning, and wisdom tooth surgery. Overall, the entire team is incredible and makes you feel at home. Highly recommended 👌💯 …
Reply from the clinic
It's so great that you're part of this family and that your experience has been positive 🥰 We'll always be here to take care of your health, thank you for your trust 💜
Excellent service! The doctors are very careful and thorough. They explain your entire treatment plan perfectly, appointments are scheduled quickly, and the customer service is wonderful! Without a doubt, the best!
Reply from the clinic
Thank you for your trust 💜 Your satisfaction is our priority, we'll always take care of you!! Welcome to our family 🥰
Excellent service, very professional and attentive to any concerns. They perform procedures with great care and empathy. I'll be back!
Reply from the clinic
We're thrilled with your results!! 🥰 Thank you for trusting our team, you're always welcome here!!
Dr. Kim and her staff went above and beyond. I walked in as a potential customer in pain and walked out as a satisfied patient.
Reply from the clinic
We are happy for resolve your situation🥰thanks for the trust!! We hope see you again on October when you come back!! …
The office was very helpful with my treatment. I am very satisfied with the work that was done. They speak Spanish and English well. I will come back if more work is needed.
Reply from the clinic
Thank you so much for the trust!! We are happy for your visit and the results of your treatment!! Welcome back when you want 💙 …
Nice place to get your teeth fixed. Honest dentist that work with you and listen to your concerns.
Reply from the clinic
Thanks for the trust!!💙welcome to this family, we wait for you soon!! …
The service was amazing! They were very understanding and always attentive to how I was feeling during my appointments. They were clear and took the time to explain each procedure to me. I recommend them 100%. Very happy with the result 😃😃😃👌 …
Reply from the clinic
How nice to know you're happy, with effective treatment, and happy with your smile!! 🥰but also healthy!! Thank you for your trust, always welcome, you are now part of this family 💜
The whole team did a perfect job! The communication with Andres was great and Dr. Kim and Dr. Nancy are brilliant! The dental surgery went smoothly and without pain! Thanks for all and good luck for the future!
Reply from the clinic
We are happy to meet your expectations, thank you for trusting us🥰, you are always welcome, visit us when you return💜 …
Excellent care, the doctors are very professional, and the treatment prices are fair. …
Reply from the clinic
Happy to meet your expectations!! 💙 Thank you for your trust! Always welcome
I have a great experience with the whole staff they understand world class service and I would recommend you to travel for a dental vacation if you’re on a budget and need a high quality and good price for your work .
Reply from the clinic
Thank you very much for trusting your smile in our hands!! welcome to our family💙 we are happy for your results!! …
Excellent care and staff. I had wisdom tooth surgery, and everything went perfectly. They're very concerned about helping you with any dental problems and ensuring your satisfaction. 100% recommended.
Dentists are very professional and thorough and speak great English. I didn’t notice a huge difference with the whitening service but they also recommended not drinking coffee for two weeks and that’s impossible for me. I would definitely go there for a cleaning or getting cavities filled! Painless. ;)
Reply from the clinic
Thank you for visiting us and for trusting your smile in our hands 💜 we will be waiting for you for your control appointments 🙌🏼 …
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