Patients
Reviews of Lidya Dental Care - Batam Centre.
Batam, Indonesia. 64 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.9 out of 10
Overall score
Lidya Dental Care has a popular reputation for braces and a well-designed clinic, but three independent critical reviews raise serious concerns about sterility practices, clinical precision during scaling, and braces quality control. It is not recommended for dental tourists seeking predictable high-value outcomes.
Authenticity
8/10Three low-rated reviews (2x 1-star, 1x 2-star) with specific clinical complaints add credibility to positive reviews. Named Dr. Lidya cited across many reviewers for long-term braces outcomes.
Treatment quality
5/10Two documented braces failures (unfinished treatment, wire left in mouth, teeth shifted incorrectly); scaling described as rough and haphazard by two independent reviewers. Many patients report positive braces progress but clinical consistency is in question.
Cleanliness
5/102-star reviewer explicitly flagged: open treatment room visible to waiting patients, assistant not wearing scrubs, admin interrupting procedure mid-treatment. Sterility practices are a significant concern.
Team
6/10Dr. Lidya praised for complex extractions (succeeded where 3 prior dentists failed) and for children; but communication gaps in braces check-ups noted. Admin boundary issues during procedures reported.
Price value
7/10Affordable pricing confirmed by multiple reviewers; promotions mentioned; competitive against other Batam clinics.
Tourist suitability
5/10Batam Centre location is accessible. However, documented sterility concerns and two botched braces cases make it unsuitable for high-value dental tourism. The Instagram marketing discrepancy claim is an additional red flag.
What comes up well
- Aesthetically designed clinic with acoustic music, snacks, and children's play area
- WhatsApp queue notification system for long-wait management
- Dr. Lidya praised for difficult extractions that 3 prior dentists could not complete
- Prayer room and family-friendly setup in Batam Centre location
- Multiple braces patients report visible tooth movement progress
Points to weigh
- Two 1-star reviews: botched braces (wire left in mouth, incorrect tooth movement) and rough unprofessional scaling
- 2-star review: open treatment room, assistant not in scrubs, admin interrupting procedure mid-treatment
- One reviewer alleges Instagram before/after photos do not represent actual clinic results
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 64 reviews
The doctor is the best. It didn't take long for my messy teeth to be completely neat. Thank you, doctor.
Very happy with the service at Lidya Dental Care. Starting from the doctor, doctor's assistant, admin, and security, everyone is friendly, the service is TOP 👍🏻. The place is comfortable, even some free snacks and drinks are provided for those who are waiting, there is a kids corner too. For the waiting time, if we feel it is too long and want to leave, the admin will inform you when the queue…
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is close. It's called a dentist service, waiting is not a difficult thing, the dentist must be careful and not rush to do the procedure to get maximum results. Overall, Lidya Dental Care is really good 👍🏻👍🏻👍🏻⭐️⭐️⭐️⭐️⭐️
I had my braces treatment here, the place is comfortable, the staff are super duper friendly, especially the doctor, hm.. no doubt we can convey complaints freely, the doctor is also patient and agile. It's been 3 years of braces treatment with Dr. Lidya, the progress is fast, you can immediately see the changes in my teeth and now my teeth are straight 😍. Thank you, beautiful doctor.. and the…
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staff 👍🏻👍🏻
Get your braces treatment here. The place is comfortable, and the doctor and staff are all friendly. Don't forget to make a reservation via WhatsApp. Recommended! Thank you, Doctor 😊 …
My husband and son got braces here, and the progress was really fast, it's only been a month and the progress is already visible. The doctor is really nice, patient in treating small children, his hands are very agile and during my visits to the dentist in Batam, this is the only one who doesn't just look for money, it's quite cheap for a clinic as comfortable as this.. the rate is 5/5, no debate!
The service is really good, the doctors are all good, everyone is really friendly, they can make people who are afraid of having their teeth checked not afraid anymore, so they feel comfortable and relaxed, the results are really good, very neat +++
I really enjoyed having my teeth checked here. The doctor is beautiful and very friendly. Lidya Dental Care is really the best. The place is clean and there is also a children's play area, so I don't get bored if I have to wait a long time. Thank you, the beautiful and very humble doctor.
The doctor is beautiful and friendly too 🥰🥰 The clinic is clean, highly recommended for treatment here, I will definitely come back next time 😍 Thank you, Doctor Lidya …
Thank you, sweet doctor and the staff, the service is very friendly every time I have a check-up...the best👍😉 …
The service is great and responsive, and the doctor is also beautiful and friendly. 😁 Besides, the work process is also fast and detailed. The place is cool. I like the contemporary and aesthetic design. The comfort makes the check-up or check-up feel effortless. 😀
The place is newly launched, cool and clean. Very satisfied. During my dental check-up, the equipment was very sophisticated and comfortable. The time passed quickly because of the aesthetic and sci-fi design of the place. In short, it was different from previous places. As a result, my teeth have changed very well compared to before.
Satisfied with the service here, the doctor is skilled, smart, beautiful, friendly and kind, the price is also affordable with satisfying results, and the clinic atmosphere is also very comfortable, clean, fragrant, complete with a prayer room, there is free coffee/tea, also a play area for children, and even though there is a queue, it is accompanied by acoustic music that is pleasing to the…
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ears... This clinic is top notch...
The friendliest dentist, the best, the place is also beautiful 😍 it's safe to bring the children, there's a place for the children to play 👏🥰 …
Thank God, the tooth extraction is complete. Thank you, Dr. Lidya.
The best dentist in Batam. The doctor is friendly, and the staff is too. 💕 Recommended dental care in Batam 👍👍👍 …
I'm Barbie... I just got braces 1 month ago and my teeth are really neat, even Doctor Ladya is friendly, kind, patient, beautiful, thank you Doctor Ladya, thank you! 💗 …
My first experience at the dentist, Lidya, was initially afraid because I had never had tartar removed in my life. However, after chatting and sharing at length, it turned out that the doctor was very good, friendly, and most importantly, she gave detailed answers to every question. Besides being affordable for everyone, the procedure was also very satisfying, neat, and thorough, plus the staff…
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were very friendly and polite. So now my teeth are clean. Next time, I will definitely be a regular for dental check-ups here. Thank you, Lidya Dental Care.
The place is really cool and the service is very satisfying 👍👍👍 …
It's been 1 year of braces treatment at Lidya Dental Care, I'm really happy with the fast progress of my teeth, the admin is friendly when asked questions, always given good answers and the doctor is also very nice 😍😍😍, it's true that the queue is a bit long but there is a solution later when we are in the queue, we just call. The important thing is that the results are satisfactory and the…
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service is really good!! I don't regret the treatment here
The first time I came here, I was very happy and satisfied, starting from the doctor, assistant, admins, to the security, they were all very kind and friendly, the treatment was also very good, the results were especially good👍🏻, today I was the last patient and when I went home I struggled to wait for an online taxi, for almost 30 minutes the doctor's assistant, admin staff, and security…
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didn't go home straight away and waited until the online taxi arrived, huhu I was very touched, thank you very much doctor, doctor's assistant, admin brother, and security officer❤️🤩🥺🙏🏻.
Reply from the clinic
Thank you very much😘🙏 for your review
Thank you so much for your service and care. My teeth are straighter and healthier.
In 6 months, my teeth were straight. Thank you, doctor.🥰🥰 …
The service is good, the doctor and his assistant are also good... basically I'm satisfied
I just got braces, hopefully the results will be good and go well in the future. For the doctor, when you're having a checkup, please let me know how your teeth are moving so the patient knows what the problem is. Don't give the impression that you're just changing the rubber bands.
Reply from the clinic
Usually, the doctor always tells you what to do and how neat it is. If there is anything lacking, you can ask directly, because each doctor has a different way of presenting it to patients. 🙏🤗
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