Patients
Reviews of Lidya Dental Care - Batam Centre.
Batam, Indonesia. 64 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.9 out of 10
Overall score
Lidya Dental Care has a popular reputation for braces and a well-designed clinic, but three independent critical reviews raise serious concerns about sterility practices, clinical precision during scaling, and braces quality control. It is not recommended for dental tourists seeking predictable high-value outcomes.
Authenticity
8/10Three low-rated reviews (2x 1-star, 1x 2-star) with specific clinical complaints add credibility to positive reviews. Named Dr. Lidya cited across many reviewers for long-term braces outcomes.
Treatment quality
5/10Two documented braces failures (unfinished treatment, wire left in mouth, teeth shifted incorrectly); scaling described as rough and haphazard by two independent reviewers. Many patients report positive braces progress but clinical consistency is in question.
Cleanliness
5/102-star reviewer explicitly flagged: open treatment room visible to waiting patients, assistant not wearing scrubs, admin interrupting procedure mid-treatment. Sterility practices are a significant concern.
Team
6/10Dr. Lidya praised for complex extractions (succeeded where 3 prior dentists failed) and for children; but communication gaps in braces check-ups noted. Admin boundary issues during procedures reported.
Price value
7/10Affordable pricing confirmed by multiple reviewers; promotions mentioned; competitive against other Batam clinics.
Tourist suitability
5/10Batam Centre location is accessible. However, documented sterility concerns and two botched braces cases make it unsuitable for high-value dental tourism. The Instagram marketing discrepancy claim is an additional red flag.
What comes up well
- Aesthetically designed clinic with acoustic music, snacks, and children's play area
- WhatsApp queue notification system for long-wait management
- Dr. Lidya praised for difficult extractions that 3 prior dentists could not complete
- Prayer room and family-friendly setup in Batam Centre location
- Multiple braces patients report visible tooth movement progress
Points to weigh
- Two 1-star reviews: botched braces (wire left in mouth, incorrect tooth movement) and rough unprofessional scaling
- 2-star review: open treatment room, assistant not in scrubs, admin interrupting procedure mid-treatment
- One reviewer alleges Instagram before/after photos do not represent actual clinic results
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 64 reviews
The prices are affordable, but the dentist room is very open and seemingly unsterile. They allowed patients who are waiting to wait inside the room. A lady was helping the dentist, though she wasn't wearing the proper attire (scrubs), which made it questionable whether she was even a nurse or not. And in the middle of my procedure, their admin came inside to just chat without proper reason.…
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Scaling only took around 15 minutes, and the dentist was very rough and not detailed. Overall, the environment felt very unprofessional and unclean.
Reply from the clinic
If you have any criticism or suggestions, you can contact us directly via WhatsApp. We apologize very much, and we will improve our shortcomings in the future. Sorry, after we checked the patient's status, you were our last patient who had tartar cleaning and bleaching. After the procedure, the doctor asked if she could check in the mirror or if there was anything missing. But she said it was enough/okay. You had the procedure on March 11th. This was exactly one month after the procedure. For other things, we may make improvements.
The doctor and all the staff are very friendly🌟 …
The doctor is friendly, and there's a promotion going on too. The staff is also friendly. Perhaps those who want to come here should come earlier than their scheduled appointment to avoid a long wait.
The service is very friendly, the place is clean, cool, and clean and also educational.
Very satisfied with the results of dental care here, all the doctors are thorough, friendly and professional, the consultation is also explained in as much detail as possible, the price is also very affordable with super sophisticated technological facilities, I will continue to get dental care here 🙏🏻👏🏻 …
The clinic is comfortable and the doctor is very professional🫶👍 …
Dr. Lidya's service is excellent. Her actions are quick and her explanations are detailed. Definitely recommended! 🥰 …
Using this knowledge, my teeth were messy at that time, but now they are neat, the best!
My favorite dental care at LDC 🥰😘 The doctors and nurses are friendly and kind. The place is comfortable and kid-friendly. Keep up the good work, LDC 😉 …
Best service with friendly and professional dentist, thank you doctor! 🥰 …
The doctor is beautiful, kind, and friendly 😊 Excellent service👍👍 …
The place is very comfortable. The doctor is friendly. Always be successful, LDC. ❤️❤️❤️
The doctor and nurse were friendly, 3 doctors gave up on pulling my tooth, but with Doctor Lidya it was pulled out in seconds, the best in all 🫶🏻 …
The doctor is kind, beautiful, friendly, and enjoys chatting with patients, making the treatment enjoyable and not stressful. Please keep up the good service, Doctor Lidya. 🤗🥰
NOT PROFESSIONAL… the braces were removed even though the slicing part of the teeth had not been covered (the solution given was using a retainer that was molded every day so that the teeth were close together again????) teeth that were originally buck teeth in the front could become buck teeth to the side, sometimes pieces of braces wire were left in the mouth and forgotten to be thrown away,…
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every time it was done, there were often problems so we were made to go back and forth like the left rubber was put on the right rubber and forgotten to put it on, what was posted on Instagram was NOT the original BEWARE OF FRAUD!!
Reply from the clinic
Sorry, miss, please don't slander. The photos and videos on Instagram are from real people. We can call each patient individually if you don't believe us. We wouldn't post their faces without the patient's permission. Only with the patient's permission can we post their faces. If you're not satisfied, please contact us directly; don't spread false rumors that don't reflect the actual content we post on Instagram. We never take other people's photos and videos! When we cut, people always ask if there's any leftovers, or if they can rinse their mouths. We apologize for the rubber band. It's common for people to make mistakes because the rubber band is almost the same color or they missed it. If you have any complaints, please send us your name and WhatsApp number. We're not deceiving anyone. We only post before-and-after photos of our real patients.
Good service 😍😍, Doctors and staff are very friendly, highly recommended 👍 …
The place is beautiful, the service is good, the doctor is friendly, there are lots of snacks, lots of patients
The doctor is good, the service is also good, the results of cleaning the tartar are clean, no residue is left.
Doctor Lydia is highly recommended. The room is comfortable and the service is friendly. The doctor is incredibly kind. All dental problems can be addressed safely. Absolutely fantastic. I love the doctor and her assistant.
Using braces for only 2 months, there has been a change in the arrangement of my teeth. The service is also good and friendly. Thank you ldc
Very very good, the changes in my teeth are very fast, thank you, big thank you, doc 🤍🥰 …
The doctors are informative and professional, the clinic is clean and comfortable, and the service is very responsive and excellent. Overall, I'm satisfied with the results. Highly recommend!
Unprofessional, No prior consultation Haphazard scaling & patching results are messy and rough Scaling & patching process takes 30 minutes
Reply from the clinic
We apologize in advance, but before we begin the procedure, one of our doctors explained that scaling and fillings will inevitably cause some pain and tenderness. If there is any pain, please let us know so we can minimize or even slow it down. After fillings, we always give patients a mirror to check if they are satisfied. For scaling, we also always ask patients to look in the mirror to see if it's clean. If you're not satisfied, please contact us via WhatsApp, and we'll fix it until you're satisfied.🙏
The nurses are good, the doctors are friendly, the service is good, the results are satisfactory.
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