Lara Yolanda
April 2026 · ★ 5
When there was a promo.. Got a cheap price for scaling.. The equipment was good and the service was also good.
Ruko Alexandria Batam Centre, Jl. Ahmad Yani No.57 Blok B8, Batam, Indonesia
SmileJet AI Audit Score for Khalila Dental Care - Batam: 5.1/10 overall. Authenticity: 8/10 — 3.93 rating with 7 negative reviews out of 27 is credible and the distribution is consistent. Named doctors Betty and Cathrine confirmed by multiple reviewers. Multiple independent negative accounts citing specific failures (lip injury, falling brackets, leaking fillings, gum damage) are plausible and detailed.. Treatment Quality: 4/10 — Dr. Cathrine's filling work praised as natural-looking after 3 visits. Dr. Betty praised for honest conservative advice. However: filling fell out in under a month, another leaked after 4 months, two ortho brackets fell off within 2 hours of reinstallation, and gum recession reported after aggressive scaling. Quality is highly variable.. Cleanliness: 6/10 — Waiting room described as comfortable and cool. Disposable equipment cited as a positive. One reviewer had her upper lip torn during a filling procedure, leaving a scar - suggests inadequate soft tissue protection.. Team: 5/10 — Dr. Betty and Dr. Cathrine are the positive anchors. However, at least one patient was treated by a nurse in place of a doctor without prior notification. Promo pricing is advertised at one level and charged at double (150k scaling listed, 300k charged; 400k filling quoted, 450k charged). Admin inaccurate on operating hours.. Price Value: 4/10 — Multiple confirmed pricing deceptions: scaling promo at 150k charged at 300k; filling quoted 400k charged 450k. These are documented undisclosed surcharges across independent reviewers. Despite some reviewers calling it affordable, the pattern of mispricing is a serious trust issue.. Tourist Suitability: 4/10 — One possibly English-speaking visitor (Mike Ang) praised Dr. Betty for honest advice. However, the clinic's pattern of charging more than quoted, nurse substitution without notice, and multiple treatment failures make it unsuitable for tourists. Operating hours inaccuracy adds further risk for time-constrained visitors.. Summary: Khalila Dental Care has the lowest rating in this Batam cohort at 3.93, with multiple documented failures: fillings failing within weeks, brackets falling off within hours, gum damage from aggressive scaling, a lip injury from instrument contact, nurse substitution without disclosure, and consistent pricing above quoted amounts. Dr. Betty and Dr. Cathrine receive positive mentions but cannot overcome the pattern of failures across other visits. Key strengths: Dr. Betty praised for honest, conservative treatment advice; Dr. Cathrine praised for natural-looking fillings and thorough PSA treatment; Free consultation offered; Disposable equipment noted. Points to note: Scaling promo advertised at 150k charged at 300k; filling quoted 400k charged 450k — multiple confirmed pricing discrepancies; Patient's upper lip torn during filling procedure, leaving a permanent scar; Filling fell out in under a month; another leaked after 4 months — filling quality failures; Patient treated by nurse without disclosure; two ortho brackets fell off within 2 hours of reinstallation. Confidence: High. Based on 27 reviews and 1 sources. Audited 18 May 2026.
SmileJet AI Audit
Confidence
● High
Audited 18 May 2026
Authenticity
8
Treatment Quality
4
Cleanliness
6
Team
5
Price Value
4
Tourist Suitability
4
"Khalila Dental Care has the lowest rating in this Batam cohort at 3.93, with multiple documented failures: fillings failing within weeks, brackets falling off within hours, gum damage from aggressive scaling, a lip injury from instrument contact, nurse substitution without disclosure, and consistent pricing above quoted amounts. Dr. Betty and Dr. Cathrine receive positive mentions but cannot overcome the pattern of failures across other visits."
Highlights
Watch out for
Score Breakdown
3.93 rating with 7 negative reviews out of 27 is credible and the distribution is consistent. Named doctors Betty and Cathrine confirmed by multiple reviewers. Multiple independent negative accounts citing specific failures (lip injury, falling brackets, leaking fillings, gum damage) are plausible and detailed.
Dr. Cathrine's filling work praised as natural-looking after 3 visits. Dr. Betty praised for honest conservative advice. However: filling fell out in under a month, another leaked after 4 months, two ortho brackets fell off within 2 hours of reinstallation, and gum recession reported after aggressive scaling. Quality is highly variable.
Waiting room described as comfortable and cool. Disposable equipment cited as a positive. One reviewer had her upper lip torn during a filling procedure, leaving a scar - suggests inadequate soft tissue protection.
Dr. Betty and Dr. Cathrine are the positive anchors. However, at least one patient was treated by a nurse in place of a doctor without prior notification. Promo pricing is advertised at one level and charged at double (150k scaling listed, 300k charged; 400k filling quoted, 450k charged). Admin inaccurate on operating hours.
Multiple confirmed pricing deceptions: scaling promo at 150k charged at 300k; filling quoted 400k charged 450k. These are documented undisclosed surcharges across independent reviewers. Despite some reviewers calling it affordable, the pattern of mispricing is a serious trust issue.
One possibly English-speaking visitor (Mike Ang) praised Dr. Betty for honest advice. However, the clinic's pattern of charging more than quoted, nurse substitution without notice, and multiple treatment failures make it unsuitable for tourists. Operating hours inaccuracy adds further risk for time-constrained visitors.
Important — about this score
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This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.
How the algorithm penalises scores
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These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.
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Khalila Dental Care - Batam is an established dental practice in Batam, Riau Islands, Indonesia, providing routine general dentistry, cosmetic dentistry, and orthodontic services for residents of the island and visiting patients from across the region. The clinic operates a fixed landline number on the 0778 Batam area code, suggesting an established presence on the island with a long-standing patient base. Established practices of this kind play an important role in Indonesian neighborhood dentistry, often serving multiple generations of the same families across decades and providing the kind of long-term continuity of care that supports good oral health outcomes.
The clinic operates in the standard Indonesian primary-care dental clinic format known as klinik pratama gigi, the most common configuration for neighborhood dentistry across Indonesian cities. Practices of this type typically run with one or two operatories, a principal dentist supported by a dental nurse or assistant, and a focus on the everyday treatment needs of a local patient base. The model is similar to a single-dentist family practice in many Western countries, where appointments are personal, treatment plans are presented directly by the dentist who will perform the work, and patients build a long-term relationship with the same clinic over multiple years.
The clinic provides a typical neighborhood-to-mid-tier dental offering combining routine general dentistry, prosthetic work, cosmetic dentistry, and orthodontic treatment. Services typically include scaling and polishing for periodontal maintenance, composite resin fillings, simple and moderately complex extractions, root canal treatment, removable prosthetic work such as acrylic dentures and flexible partial dentures, and ceramic and porcelain-fused-to-metal crowns and bridges for tooth restoration. Cosmetic services usually include in-office or take-home teeth whitening, composite bonding for minor aesthetic corrections, porcelain veneers for front-tooth aesthetics, and smile design treatment plans. Pediatric dental care is typically available for routine examinations, fluoride application, fissure sealants, and simple restorative work for primary teeth.
Orthodontic treatment is one of the most actively pursued categories in Indonesian dentistry, with strong demand among teenagers and young adults across the country. Treatment is typically structured as an installment-based package covering brackets, monthly adjustments, and final retainers. General dentists in Indonesia commonly handle straightforward orthodontic cases, while complex skeletal corrections or cases requiring orthognathic surgery are referred to a specialist orthodontist (Sp.Ort) at one of the larger orthodontic centers in Batam. Clear aligner therapy is increasingly available in well-equipped Batam clinics for selected cases.
Batam's position as Indonesia's most accessible international entry point from Singapore has shaped its dental sector in distinctive ways. Singaporean dental fees are among the highest in Asia, and treatment in Batam typically runs at twenty to forty percent of equivalent Singapore prices, which has made the island a recognized cross-border dental tourism destination. Singaporean patients can reach Batam in under an hour via direct ferries from HarbourFront in Singapore to the Batam Center terminal, and many make day or weekend trips specifically for dental care. Cross-border dental tourism is a well-established part of the Batam economy, with most local dental clinics having experience accommodating Singapore patient schedules, English communication, and the staged treatment patterns that fit two or three day trips.
Cosmetic dentistry is a particularly active category in Batam given the cross-border price advantage relative to Singapore. Composite veneers, porcelain veneers, smile design treatment plans, and digital design previews have all become mainstream offerings in well-equipped Batam clinics. Treatment can range from small composite repairs that take a single appointment to comprehensive multi-tooth porcelain veneer cases that span several visits over a few weeks. Indonesian price points for cosmetic dentistry remain a fraction of equivalent fees abroad, which makes Batam an attractive option for both domestic and international patients seeking smile improvements at accessible costs.
For routine and moderate-complexity dental work, an established neighborhood clinic in Batam is typically a good fit for residents of the island who want a familiar local dentist, as well as for cross-border patients on a one to three day trip during which a checkup and clean, several fillings, simple extractions, basic crowns, denture adjustments, or moderate cosmetic work can be completed. The proximity to the Batam Center ferry terminal in central Batam makes return visits within a single trip practical, and treatment plans can typically be sequenced to make use of the available time on the island. For more involved work such as full-mouth implant rehabilitation, complex periodontal surgery, or extensive porcelain veneer cases requiring multiple visits, larger Batam dental centers with multi-specialist teams and in-house imaging facilities are typically a better match.
Patients evaluating any clinic in this category should verify several practical points before treatment begins. The first is that the principal practitioner is a licensed dokter gigi (drg.) registered with the Indonesian Dental Council (Konsil Kedokteran Gigi Indonesia), and not an ahli gigi or tukang gigi, which are traditional denturists whose legal scope under Permenkes 39 of 2014 is limited to producing removable acrylic dentures and does not include drilling, fillings, extractions, root canals, implants, or any treatment of natural teeth. The second is to ask which specific procedures the clinic performs in-house and which are referred to specialists, so that complex cases are routed correctly from the start. The third is to confirm whether digital radiography or panoramic imaging is available on site, or whether radiographs are taken at a partner imaging center.
Pricing transparency is generally strong in Batam dentistry, particularly because of the cross-border Singaporean patient base. Clinics typically present a written treatment plan with itemized fees following the initial consultation and any required radiographs, and many provide indicative price lists in English alongside the standard Bahasa Indonesia versions. Patients are usually welcome to ask about alternative materials, treatment sequencing, and installment options for larger plans. Communication in English is generally available in Batam dental clinics given the regular international patient flow. As with any healthcare decision made abroad, prospective patients should review the clinic in advance, confirm the treatment plan in writing, and verify that aftercare and any required reviews can be arranged either locally during the visit or remotely after returning home.
3.9
★ 27 reviews
Lara Yolanda
April 2026 · ★ 5
When there was a promo.. Got a cheap price for scaling.. The equipment was good and the service was also good.
HotMian Malau
April 2026 · ★ 5
The waiting room is cool and comfortable, child-friendly, and the staff (admin) are also friendly. Hurry up and come here if you have dental problems.
Fitrida Tambunan
April 2026 · ★ 3
Promo but fake, scaling at promo 150, finally paid 300 😂,, Never mind, good luck …
Clinic response ():
Response from the owner 3 years agoWe no longer have a 150,000 IDR promo, ma'am. We had a 200,000 IDR promo, and it's ended, because it was a Ramadan promo. Perhaps you're at the wrong clinic? Maybe another clinic has a promo? Please confirm via WhatsApp at 087791246022. Translated by Google ・ See original (Indonesian)
Syf
April 2026 · ★ 1
The price was expensive, the equipment was old, and the nurse who treated me seemed less than reliable. My personal experience was being treated by a nurse because the doctor was suddenly unavailable on the day. Two brackets came loose and I had to have them reinstalled, but they both fell off in less than two hours.
Clinic response ():
Response from the owner 3 years agoMaybe you're at the wrong clinic, miss? In fact, our equipment is the most up-to-date. In fact, we are the only clinic that has the latest laser equipment in KEPRI. Translated by Google ・ See original (Indonesian)
Rofiatu Ahalin
April 2026 · ★ 5
The service here is quite good and the place is also clean.
Kefin Larita
April 2026 · ★ 5
The service here is quite good, and the staff are friendly.
the_rey chanel
April 2026 · ★ 4
Doctor, is it possible to have a tooth extracted during this pandemic? I went to a BPJS health facility 1 clinic, and the dentist didn't do anything, just asked questions and prescribed medication.
Clinic response ():
Response from the owner 5 years agoYes, sir. Please visit our nearest branch. Fast response via WhatsApp 087791246022 Translated by Google ・ See original (Indonesian)
Romada Rezki
April 2026 · ★ 5
Thank God, there's no charge for just checking your teeth. 😊 Other places charge, haha. …
Clinic response ():
Response from the owner Edited 5 years agoGod willing, Allah will record it as our ongoing charity.... thank you for the review, sir... Translated by Google ・ See original (Indonesian)
ERNA FIRMAN
April 2026 · ★ 1
Very disappointed... the tooth filling here has been removed less than a month... initially they said 400 thousand... after the procedure they told me to pay 450 thousand... the result is bad, the filling is not the same as a real tooth...
Clinic response ():
Response from the owner 5 years agoFor complaints, please contact the owner directly at WhatsApp at 087791246022. Fillings that come off before 1 month are usually refilled free of charge. Please provide your visit time and the attending physician to confirm the service. We apologize for the inconvenience. Translated by Google ・ See original (Indonesian)
Ainun Jafar
April 2026 · ★ 5
Cozy and homey feel, friendly and helpful staff. Nice and experienced dentist. My children love the dentist.
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★ 3.9 (27 reviews)