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CS Dental Aesthetic Clinic & Dental Lab

Ruko Panji Makmur, Jl. Panjang Jiwo No.48 Blok B No. 3, Surabaya, Indonesia

Last audited May 2026 By SmileJet Audit Team How we audit →
AI Audit 6.3/10 5.0/5  · 287 reviews

SmileJet AI Audit Score for CS Dental Aesthetic Clinic & Dental Lab: 6.3/10 overall. Authenticity: 6/10 — Surabaya aesthetic clinic founded by drg Cindy Saconk, in-house dental lab claimed, 289 Google reviews; however reviews are unusually uniform with similar phrasing across many treatments suggesting solicited reviews.. Treatment Quality: 7/10 — Reviewers report successful Invisalign, veneers, scaling, fillings, implants but treatment narratives are short and lack specifics; aesthetic-focused boutique results praised by Indonesian patients.. Cleanliness: 7/10 — Reviewers describe the clinic as clean and modern with comfortable atmosphere; in-house lab on premises a positive operational signal.. Team: 7/10 — Lead drg Cindy Saconk founder; other dentists referred to generically as the doctor without specific names in the 50 reviews sampled.. Price Value: 7/10 — Specific prices not published; mid-tier Surabaya pricing implied.. Tourist Suitability: 4/10 — Domestic Surabaya clinic, all reviews in Indonesian, no English-speaking team or international patient infrastructure visible, no airport pickup or hotel coordination.. Summary: CS Dental in Surabaya is an aesthetic-focused clinic with in-house lab and founder drg Cindy Saconk. Reviews are uniformly positive but suspiciously similar in phrasing across many patients, suggesting potentially solicited reviews. Treatment quality appears solid for Indonesian local patients across veneers, Invisalign, and routine work. The clinic shows no international patient infrastructure and is unsuitable for foreign dental tourists who do not speak Indonesian. Key strengths: In-house dental lab on premises; Founder drg Cindy Saconk known for digital smile design; Multi-disciplinary scope: implants, Invisalign, veneers, paediatrics. Points to note: Reviews are unusually uniform with similar phrasing suggesting solicited reviews; No English website or international patient infrastructure; Individual dentists beyond founder rarely named in reviews. Confidence: Medium. Based on 50 reviews and 3 sources. Audited 03 May 2026.

SmileJet AI Audit

6.3 /10

Confidence

● Medium

Audited 03 May 2026

Authenticity

6

Treatment Quality

7

Cleanliness

7

Team

7

Price Value

7

Tourist Suitability

4

"CS Dental in Surabaya is an aesthetic-focused clinic with in-house lab and founder drg Cindy Saconk. Reviews are uniformly positive but suspiciously similar in phrasing across many patients, suggesting potentially solicited reviews. Treatment quality appears solid for Indonesian local patients across veneers, Invisalign, and routine work. The clinic shows no international patient infrastructure and is unsuitable for foreign dental tourists who do not speak Indonesian."

Highlights

  • In-house dental lab on premises
  • Founder drg Cindy Saconk known for digital smile design
  • Multi-disciplinary scope: implants, Invisalign, veneers, paediatrics

Watch out for

  • Reviews are unusually uniform with similar phrasing suggesting solicited reviews
  • No English website or international patient infrastructure
  • Individual dentists beyond founder rarely named in reviews

Score Breakdown

Authenticity
6

Surabaya aesthetic clinic founded by drg Cindy Saconk, in-house dental lab claimed, 289 Google reviews; however reviews are unusually uniform with similar phrasing across many treatments suggesting solicited reviews.

Treatment Quality
7

Reviewers report successful Invisalign, veneers, scaling, fillings, implants but treatment narratives are short and lack specifics; aesthetic-focused boutique results praised by Indonesian patients.

Cleanliness
7

Reviewers describe the clinic as clean and modern with comfortable atmosphere; in-house lab on premises a positive operational signal.

Team
7

Lead drg Cindy Saconk founder; other dentists referred to generically as the doctor without specific names in the 50 reviews sampled.

Price Value
7

Specific prices not published; mid-tier Surabaya pricing implied.

Tourist Suitability
4

Domestic Surabaya clinic, all reviews in Indonesian, no English-speaking team or international patient infrastructure visible, no airport pickup or hotel coordination.

Important — about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose CS Dental Aesthetic Clinic & Dental Lab in Surabaya?

Aesthetic-focused dental clinic and in-house lab on Jalan Panjang Jiwo in east Surabaya, founded by drg. Cindy Saconk, known for veneers and digital smile design.

CS Dental Aesthetic Clinic & Dental Lab is the flagship Surabaya location of CS Dental, an Indonesian dental group founded in 2008 by drg. Cindy Saconk. The clinic is located on Jalan Panjang Jiwo in the Tenggilis Mejoyo area of east Surabaya, in the Ruko Panji Makmur commercial complex. From this base the brand has grown into a multi-branch operation with additional locations in west Surabaya at Citraland and in east Surabaya at Pantai Mentari, as well as further branches in Jakarta and Bali. Despite the expansion, the Panjang Jiwo clinic remains the original site of the practice and continues to serve as a key clinical and laboratory hub for the wider CS Dental network.

The clinic positions itself clearly around aesthetic dentistry, with a strong emphasis on smile design and the integrated combination of clinical work and laboratory craftsmanship. Founder drg. Cindy Saconk supervises the clinical team across the group's branches, and the practice has built a recognizable reputation in Indonesia for cosmetic cases, including a number of well-known local celebrities among its patient gallery. While aesthetic work is central to the brand identity, the day-to-day clinical scope is broad and covers full general, restorative, orthodontic, and implant dentistry as well.

One of the most distinctive features of CS Dental Aesthetic Clinic & Dental Lab is the dedicated in-house dental laboratory operating alongside the clinic. CS Dental Laboratory produces crowns, bridges, porcelain veneers, implant-supported crowns, and a range of removable prostheses. Many private clinics in Indonesia send laboratory work to external partners, which can extend treatment timelines and limit the level of clinical control over each case. By keeping the laboratory in-house, the practice is able to coordinate shade selection, contour adjustments, and try-in feedback more directly with the technicians producing the work, which is particularly valuable in complex aesthetic cases where small adjustments to shape, translucency, or shade can change the entire feeling of a smile.

Cosmetic services include porcelain veneers, composite veneers, ceramic crowns for visible front teeth, in-office and at-home professional whitening, and conservative composite bonding for chips, gaps, and minor shape concerns. The clinic also markets a Digital Smile Design workflow, which uses photographs, video, and digital mock-ups to help the patient visualize the outcome of treatment before any irreversible procedures are carried out. For more comprehensive cases, smile makeover plans are presented as integrated treatment sequences combining whitening, veneers, crowns, and where needed orthodontic preparation.

Orthodontic treatment is offered through both conventional fixed appliances and clear aligner therapy, including Invisalign for suitable cases. Aligner-based orthodontics often plays an important role in adult aesthetic cases by repositioning teeth before veneers or crowns are placed, which can allow for a more conservative final restorative result. Restorative dentistry covers tooth-colored composite fillings, ceramic inlays and onlays, and full-coverage ceramic crowns, while endodontic treatment is provided for teeth that need root canal therapy and post-endodontic rehabilitation.

For tooth replacement, CS Dental Aesthetic Clinic & Dental Lab offers dental implants for single missing teeth, multiple missing teeth, and where appropriate larger implant cases planned over multiple visits in line with healing protocols. The combination of an in-house laboratory and modern restorative workflow allows the practice to offer single-visit dentistry for selected cases, where a crown or restoration can be designed, fabricated, and fitted in the same appointment. Pediatric and family dentistry are also part of the menu, along with laser-assisted procedures for soft-tissue treatments.

Hygiene and infection control follow standards expected of a modern Indonesian aesthetic clinic, with autoclaved instruments, single-use items handled appropriately, and clean treatment rooms turned over between patients. Diagnostic imaging includes intraoral radiographs and panoramic imaging, with cone beam computed tomography used as needed for implant planning. Operating hours are notably extended for the region, with the clinic typically open from morning through late evening every day of the week, which makes appointments easier to arrange around work and travel schedules.

For international patients researching dental tourism options in Surabaya, the clinic offers several practical advantages. English-language communication is generally available, online appointment requests are supported, and the brand has experience working with patients arriving from outside Indonesia for cosmetic and reconstructive cases. The Panjang Jiwo location is well served by ride-hailing apps and hotels in the eastern part of the city, and the broader CS Dental network in Surabaya, Jakarta, and Bali allows for some flexibility for patients who may want to combine treatment with travel within Indonesia.

For patients prioritizing aesthetic outcomes, in-house laboratory craftsmanship, and a single-clinic approach to smile design and complex restorative work, CS Dental Aesthetic Clinic & Dental Lab is one of the more recognizable destinations in the Surabaya market.

Patient Reviews from Surabaya

5.0

★ 287 reviews

A

Adinda Fuadilah Al-Humairoh

April 2026 · ★ 5

After a dental spa treatment at CS Dental Panjang Jiwo, my teeth felt clean and there was no pain at all. Upon arrival, I was greeted by the friendly staff. The doctor explained the procedure in great detail before and afterward, and he …

Clinic response ():

Response from the owner 2 months agoThank you for sharing your positive experience at CS Dental Aesthetic Clinic & Dental Lab! We're delighted to hear that you found our bleaching service professional, comfortable, and effective for achieving brighter teeth. We appreciate … More

R

Reza Zaahid maulana

April 2026 · ★ 5

Scaling at CS Dental Panjang Jiwo was truly a pleasant experience! I was initially apprehensive because it's usually painful, but the doctor was incredibly patient and gentle with his gentle hands. Afterward, my teeth felt much cleaner and fresher. The setting was also comfortable. You definitely chose the right clinic—it's top-notch!

Clinic response ():

Response from the owner 2 months agoThank you for sharing your positive experience at CS Dental Aesthetic Clinic & Dental Lab! We're delighted to hear that you found our bleaching service professional, comfortable, and effective for achieving brighter teeth. We appreciate … More

K

Kifani Shaula

April 2026 · ★ 5

Braces were installed at CS Dental Panjang Jiwo. The results were satisfactory. The doctor was thorough and helpful in explaining the treatment. Recommended for those looking for a dental clinic in East Surabaya.

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

N

Nurul Khomaria

April 2026 · ★ 5

My dental spa experience at CS Dental Panjang Jiwo was truly enjoyable. The service was friendly and professional, the procedure was comfortable and relaxing, and the results left my teeth feeling cleaner, fresher, and brighter. The …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

N

nico andreas

April 2026 · ★ 5

My child's dental filling experience at CS Dental Panjang Jiwo was very satisfying. The doctor was patient, friendly, and meticulous, ensuring the child felt comfortable during the procedure. The procedure was quick and thorough, and the results were excellent. Thank you for providing the best service in Central Surabaya! 😊 …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

D

Della Ap

April 2026 · ★ 5

My dental filling at CS Dental Panjang Jiwo was truly satisfying. The doctor was professional, meticulous, and the results were immaculate and aesthetically pleasing. It's no wonder they're considered the best in Central Surabaya. Highly recommended!

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

D

Della Angelica

April 2026 · ★ 5

My first scaling at CS Dental Panjang Jiwo, and I was very pleased with the results. From the beginning, they explained my dental condition in detail, and the process was comfortable and painless. The equipment was modern and the place was …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

V

violethe.

April 2026 · ★ 4

My braces experience at CS Dental Panjang Jiwo was very satisfying! The doctor was thorough, patient, and explained each step of the treatment clearly, making me feel at ease. The procedure was comfortable, the clinic was clean, and the staff were friendly. Highly recommended for braces treatment in East Surabaya.

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

M

Maintenance Engineering QRH

April 2026 · ★ 5

Having a tooth extraction at CS Dental Panjang Jiwo is very comfortable. The doctors are friendly and professional, and the procedure is quick and painless. The clinic is clean and the service is excellent. …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

Y

YUSUF Ap

April 2026 · ★ 5

The consultation at CS Dental Panjang Jiwo was very helpful. The doctor was patient and friendly, explaining my dental condition and …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

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★ 5.0 (287 reviews)

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