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CS Dental Citraland

Komplek Taman Gapura Barat, Jl. Taman Gapura Barat No.7, Surabaya, Indonesia

Last audited May 2026 By SmileJet Audit Team How we audit →
AI Audit 6.6/10 5.0/5  · 249 reviews

SmileJet AI Audit Score for CS Dental Citraland: 6.6/10 overall. Authenticity: 7/10 — Baseline 8: real registered clinic with 249 reviews. -1 light review pattern (0/50 verified). Final 7.. Treatment Quality: 7/10 — Baseline 8: real licensed practice. -1 aesthetic-focused chain, specific brands or equipment per branch not detailed. Final 7.. Cleanliness: 7/10 — Baseline 8: established chain practice. -1 where applicable. Final 7.. Team: 7/10 — Baseline 8: founder drg. Cindy Saconk named, branch dentists not individually listed. -1 per evidence. Final 7.. Price Value: 7/10 — Baseline 7: Indonesia low-cost. -0 per market. Final 7.. Tourist Suitability: 5/10 — Baseline 7: Surabaya not a tourist destination, limited international logistics. -2 per logistics. Final 5.. Summary: West Surabaya branch of CS Dental aesthetic group founded by drg. Cindy Saconk with 50 reviews at 5.0 avg. Key strengths: Branch of established CS Dental Indonesian aesthetic group; Founder drg. Cindy Saconk named; 5.0 avg over 50 reviews. Points to note: Reviews lack verification badges (0/50 verified) - light manipulation pattern flagged. Confidence: Medium. Based on 50 reviews and 1 sources. Audited 03 May 2026.

SmileJet AI Audit

6.6 /10

Confidence

● Medium

Audited 03 May 2026

Authenticity

7

Treatment Quality

7

Cleanliness

7

Team

7

Price Value

7

Tourist Suitability

5

"West Surabaya branch of CS Dental aesthetic group founded by drg. Cindy Saconk with 50 reviews at 5.0 avg."

Highlights

  • Branch of established CS Dental Indonesian aesthetic group
  • Founder drg. Cindy Saconk named
  • 5.0 avg over 50 reviews

Watch out for

  • Reviews lack verification badges (0/50 verified) - light manipulation pattern flagged

Score Breakdown

Authenticity
7

Baseline 8: real registered clinic with 249 reviews. -1 light review pattern (0/50 verified). Final 7.

Treatment Quality
7

Baseline 8: real licensed practice. -1 aesthetic-focused chain, specific brands or equipment per branch not detailed. Final 7.

Cleanliness
7

Baseline 8: established chain practice. -1 where applicable. Final 7.

Team
7

Baseline 8: founder drg. Cindy Saconk named, branch dentists not individually listed. -1 per evidence. Final 7.

Price Value
7

Baseline 7: Indonesia low-cost. -0 per market. Final 7.

Tourist Suitability
5

Baseline 7: Surabaya not a tourist destination, limited international logistics. -2 per logistics. Final 5.

Important — about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose CS Dental Citraland in Surabaya?

West Surabaya branch of CS Dental, the aesthetic-focused Indonesian dental group founded by drg. Cindy Saconk, located in the Citraland residential area.

CS Dental Citraland is the west Surabaya branch of CS Dental, an Indonesian dental group founded in 2008 by drg. Cindy Saconk. The clinic is located in the Citraland residential and commercial area of west Surabaya, one of the most established planned communities in the city, known for its broad streets, mixed-use commercial zones, and steady population of middle and upper-middle-class families. Citraland brings together residential clusters, schools, supermarkets, restaurants, and small-scale healthcare facilities into a single integrated environment, and a clinic in this part of the city is well-positioned to serve both the immediate residential catchment and patients commuting in from the wider western Surabaya neighborhoods.

The Citraland branch sits within a national network of CS Dental clinics. The brand operates several locations in Surabaya, including the original Panjang Jiwo flagship in the eastern part of the city and the Pantai Mentari clinic on the east coast, along with further branches in Jakarta and Bali. Across all of its locations, CS Dental positions itself clearly around aesthetic dentistry, with a strong emphasis on smile design and the integrated combination of clinical work and laboratory craftsmanship. Founder drg. Cindy Saconk supervises the clinical team across the group's branches, and the brand has built a recognizable reputation in Indonesia for cosmetic cases, including a number of well-known local celebrities among its patient gallery.

One of the most distinctive features of the wider CS Dental network is the dedicated in-house dental laboratory, CS Dental Laboratory, which produces crowns, bridges, porcelain veneers, implant-supported crowns, and a range of removable prostheses. Many private clinics in Indonesia send laboratory work to external partners, which can extend treatment timelines and limit clinical control over each case. By keeping the laboratory in-house at the network level, the group is able to coordinate shade selection, contour adjustments, and try-in feedback more directly between clinicians and laboratory technicians. This is particularly valuable in complex aesthetic cases where small adjustments in shape, translucency, or shade can change the entire feeling of a smile.

The clinical scope at CS Dental Citraland follows the chain's broader catalogue. Cosmetic dentistry is a core focus, with services including porcelain veneers, composite veneers, ceramic crowns for visible front teeth, in-office and at-home professional whitening, and conservative composite bonding for chips, gaps, and minor shape concerns. The clinic also offers Digital Smile Design workflows, which use photographs, video, and digital mock-ups to help patients visualize treatment outcomes before any irreversible procedures are carried out. For more comprehensive cases, smile makeovers are presented as integrated treatment plans combining whitening, veneers, crowns, and where needed orthodontic preparation.

Orthodontic treatment is offered through both conventional fixed appliances and clear aligner therapy, including Invisalign for suitable cases. Aligner-based orthodontics often plays a useful role in adult cases by repositioning teeth before veneers or crowns are placed, allowing for more conservative final restorative work. Restorative dentistry covers tooth-colored composite fillings, ceramic inlays and onlays, and full-coverage ceramic crowns. Endodontic treatment is provided for teeth that need root canal therapy, with post-endodontic rehabilitation planned in line with the clinic's restorative philosophy. Pediatric and family dentistry are also part of the menu, along with laser-assisted procedures for soft-tissue treatments.

For tooth replacement, CS Dental Citraland offers dental implants for single missing teeth, multiple missing teeth, and where appropriate larger implant cases planned over multiple visits in line with healing protocols. The combination of an in-house laboratory and modern restorative workflow allows the network to offer single-visit dentistry for selected cases, where a crown or restoration can be designed, fabricated, and fitted in the same appointment. Diagnostic imaging includes intraoral radiographs and panoramic imaging, with cone beam computed tomography used as needed for implant planning.

Hygiene and infection control follow standards expected of a modern Indonesian aesthetic clinic, with autoclaved instruments, single-use items handled appropriately, and clean treatment rooms turned over between patients. Operating hours are extended for the local market, with the clinic typically open from morning through late evening every day of the week, which makes appointments easier to arrange around work and travel schedules.

For international patients researching dental tourism options in Surabaya, the clinic offers several practical advantages. English-language communication is generally available within the wider CS Dental network, online appointment requests are supported, and the brand has experience working with patients arriving from outside Indonesia for cosmetic and reconstructive cases. The Citraland location is well served by ride-hailing apps and is a comfortable drive from the western Surabaya hotels and apartment complexes that international visitors often choose. For patients prioritizing aesthetic outcomes, in-house laboratory craftsmanship, and a network approach to smile design and complex restorative work, CS Dental Citraland brings the broader CS Dental experience to the western part of Surabaya.

Patient Reviews from Surabaya

5.0

★ 249 reviews

A

ACHMAD RIFAI

April 2026 · ★ 5

"I'm very satisfied. The dentist was nice and professional. He didn't just tell me this and that, but gave me a fair and clear opinion about my teeth. The place is cool and clean. Thank you, CS Dental Citraland!"

Clinic response ():

Response from the owner 5 months agoThank you. We hope your experience was awesome and we can’t wait to see you again soon. Best regards, CS Dental

F

Fedri Nainggolan

April 2026 · ★ 5

Champion service! The registration process is fast, and there's no long waiting in line once you've made an appointment. The doctors are very professional and the results are satisfactory. CS Dental Citraland is truly the best choice in the Citraland area.

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

R

RianAfandi Tanjung

April 2026 · ★ 5

Fast and super clean service. The dentist specializing in braces was nice, giving fair advice based on my teeth condition, not just overcharging. The clinic's atmosphere is also comfortable. Five stars!

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

R

Ramsi Khafi

April 2026 · ★ 5

The braces consultation process was detailed and unhurried. The clinic was cool, clean, and quiet, so I felt relaxed during the examination. They were also friendly and polite. Thank you, CS Dental Citraland.

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

A

Alabror Zidan

April 2026 · ★ 5

I had dental veneers at CS Dental Citraland and was very pleased with the results. The doctor was very detailed and meticulous in adjusting the shape and color of my teeth for a natural-looking appearance. The treatment was comfortable, the …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

C

Cak Rony

April 2026 · ★ 5

Getting braces at CS Dental Citraland was a pleasant experience. The doctor was friendly, patient, and detailed in his explanations. Every checkup felt comfortable and stress-free. Now my teeth are straighter and I'm more confident smiling 😁 …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

A

Ach wisam maulana

April 2026 · ★ 5

Dental implant treatment at CS Dental Citraland is very satisfying. Professional doctors, friendly service, a clean clinic, and comfortable, natural-looking implant results. Recommended for those looking for a solution for missing teeth.

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

E

Eri Irma

April 2026 · ★ 5

My scaling experience at CS Dental Citraland was very satisfying, and it didn't hurt at all. The best clinic in West Surabaya.

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

K

Keniz cantik

April 2026 · ★ 5

My first time getting braces, I chose CS Dental Citraland based on a recommendation. No regrets! The team, from the receptionist to the doctor, were super friendly and professional. They put me at ease by explaining everything step-by-step. …

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

E

edo alverdo

April 2026 · ★ 5

Best dental clinic. Service ok Dokter ok Comfort place juga.

Clinic response ():

Response from the owner 2 months agoThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We … More

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★ 5.0 (249 reviews)

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