Patients
Reviews of Kemina Dental Clinic - Batam Centre.
Batam, Indonesia. 60 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.6 out of 10
Overall score
Kemina Dental Clinic is a 3-branch Batam Centre chain with multiple named dentists and generally positive outcomes for routine procedures. However, four 1-star complaints reveal systemic issues: appointments mishandled, consultations charged without treatment, and at least one insurance admin error. These operational failures are particularly problematic for dental tourists on tight schedules.
Authenticity
8/10Six named doctors cited across multiple reviewers; four 1-star reviews with distinct specific complaints add credibility. Three branches, established patient base, and specific prices documented (Rp 165,000 child extraction).
Treatment quality
7/10Veneers, braces, extractions, scaling, and fillings all praised with positive outcomes. Two documented cases of inability to treat after patients were told to come in; one nerve repair case unresolved for 2+ months.
Cleanliness
8/10Consistently described as clean and comfortable; spacious waiting room with water provided; no sterility complaints.
Team
6/10Seven named dentists across branches; most praised for thoroughness and patient education (Dr. Dhyta, Dr. Leni Burhan). Dr. Yudha drew a complaint for unhelpful consultation. Admin caused at least one insurance claim error that the patient had to pay.
Price value
6/10Rp 165,000 for child extraction; Rp 130,000 consultation fee. Three reviewers paid consultation fee without receiving treatment. One reviewer claims prices are more expensive than Singapore.
Tourist suitability
5/10Batam Centre location with 3 branches is an asset. However, repeated appointment mismanagement and WhatsApp pre-consultation reliability failures are high risks for time-sensitive dental tourists. Insurance error cost one patient money.
What comes up well
- Seven named dentists across 3 branches in Batam Centre
- Veneers, braces, extractions, scaling all confirmed with positive outcomes
- Dr. Leni Burhan: painless 3-tooth extraction praised; Dr. Dhyta: detailed patient education praised
- Affordable child extraction (Rp 165,000); spacious waiting room with water
- Phone and WhatsApp registration available
Points to weigh
- Three reviewers paid Rp 130,000 consultation fee but received no treatment and were referred elsewhere
- Appointment management failure: one patient's name lost, made to wait from 2pm to 4pm
- Admin entered insurance claim data incorrectly, causing patient to pay personally for clinic's error
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 60 reviews
A total waste of time. The WhatsApp consultation told me to come in. X-rays were even sent. Why, when they arrived, they couldn't handle it? It's unclear. A waste of time.
Very good service, doctors and nurses are quick and friendly
The service is good and friendly... the kids are comfortable
Favorite dental care clinic in Batam, good service, complete facilities, recommended
The control place is comfortable, the oriental is good, the service is okay, comfortable, all the best
The service was very satisfying. All the staff were very friendly and kind.
Good service and experience for taking care of my tooth. Recommend
The doctor was very friendly. I just had a tooth pulled. Honestly, I was really scared because it was my first time, but it wasn't that scary. I didn't feel anything. It was really comfortable. By the way, Dr. Rabela was really nice earlier, love you
The service is top notch, the nurses welcome you in a friendly manner, the doctors are experienced, the children are comfortable, drinks are provided, coffee, tea, ginger tea, in short, while in Batam, this is the best dental clinic, you won't regret visiting. The prices also won't make you broke.
Always satisfied with the service at Kemina Clinic. My child and I always get dental treatment here with Dr. Leni. Thank you, Kemina🙏🏻 …
Enjoy your treatment at Kemina Clinic, good service, friendly and comfortable, fast response when there are complaints, thank you Kemina
In the third month of check-ups with the orthodontic doctor at Kemina Dental Care, the progress of my teeth is quite visible... the care and the doctor are very good too... if there were 1,000,000 stars, I would give it 😘😘😘 …
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