Patients
Reviews of Kemina Dental Clinic Anggrek Mas Centre.
Batam, Indonesia. 45 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
Kemina Dental Clinic Anggrek Mas Centre is the chain's third Batam branch, consistently praised for friendly staff and clean facilities. Dr. Yeni's use of dental screen visualization stands out for patient education. Tourist uptake is limited by its local shopping centre location and absence of Singaporean cross-border visitor mentions.
Authenticity
7/1044/45 five-star with one 3-star citing specific pediatric concerns. Named doctors Drg. Al Akbar and Drg. Rabella cited by multiple reviewers; pattern credible but near-perfect ratio typical of local chain branches.
Treatment quality
7/10Scaling, extractions, fillings performed well; dental screen visualization for patient education is a notable plus. 3-star review flags no pediatric specialist and light cleaning only for toddler cavities.
Cleanliness
8/10Clean restrooms, comfortable waiting room, and tidy environment consistently noted across reviewers. No hygiene concerns raised.
Team
8/10Drg. Al Akbar praised as 'best' by 3 reviewers; Drg. Rabella has repeat patients. Dr. Yeni uses dental screen and in-room TV for child education, showing thorough approach to patient communication.
Price value
7/10Pricing described as 'reasonable' by multiple reviewers. No specific figures available; consistent with Kemina chain mid-tier positioning in Batam.
Tourist suitability
5/10Located in Anggrek Mas Centre, a local Batam shopping area without Singaporean tourist concentration. One English-language review (Dennis Harrison) but no Singaporean-specific signals. WhatsApp registration helps but GP-only dental scope limits complex tourist cases.
What comes up well
- Drg. Al Akbar named 'best' by 3 independent reviewers
- Dental screen visualization used for patient education
- In-room TV for children during treatment
- WhatsApp registration available
- Clean, comfortable environment cited consistently
Points to weigh
- No pediatric specialist on staff; 3-star reviewer reported inadequate toddler cavity treatment
- Concern raised about raw water used for toddler mouthwash
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 45 reviews
Excellent service. The doctor is adept at explaining things and taking action that takes the patient's condition into consideration. Five stars, five thumbs up👍👍👍👍👍 …
The service from the nurses and doctors is the best, the clinic is clean, the prices are also reasonable... recommended
The service is very good, I was very good with Drg. Al Akbar
Friendly service, fast handling, thank you Kemina Dental Clinic Batam Centre
The service is good and friendly....the doctor is cool and smart
On time, and the workmanship is good, the gi2 scaling is clean..
The service is good and comfortable with dentist Al Akbar
The clinic is clean, the service is excellent, and the treatment here is perfect. I'm a regular with Dr. Rabella, she's very friendly. 👍🏻👍🏻👍🏻 …
The service from the dentist and nurses was excellent, explaining all the information in detail and in a friendly manner. The location was clean and comfortable. Best
Thank you drg. Rabella and team. Services Excellent. Kemina ❤️
Good service. The doctors and staff are all friendly and helpful. I've had several treatments here and the results are satisfactory…
Highly recommended for family dental care. The doctor is friendly and the place is comfortable.
The best, the service is good and the place is cool and comfortable
The service is excellent. I've been coming back here for treatment many times. It's quite informative for parents. Best, Dr. Akbar.
The clinic is the best, and the doctors, nurses and admin are all friendly.
The clinic is ok, the service is fast and friendly
The doctor and staff were very helpful and friendly. It was my child's first time having a tooth extracted, and he wasn't afraid because the doctor was very welcoming and friendly.
Not recommended for treating toddlers' teeth with obvious cavities and tartar. My first experience here, my child's teeth were only lightly cleaned on the outside, then given vitamins. For complaints of tartar and cavities, no immediate action was taken, but we advised them to come back and book another appointment when they were ready. This time, I had already mentioned my cavities and tartar and…
Read the rest of this review
requested fillings. (The dentist is a general practitioner, not a pediatrician.) I also recommend the clinic for children/toddlers: it's better to use mineral water for mouthwash, so it's safe to swallow. Avoid giving them raw water. The customer service, nurses, and dentist were friendly, kind, and provided clear explanations. The room was clean, comfortable, and the doctor was patient. My expectations were not met. Thank you.
Reply from the clinic
Thank you for your feedback. We apologize if your experience did not meet your expectations. Patient satisfaction is our priority, and we will continue to strive to improve the quality of our services going forward.
Got a recommendation from a friend... give this Kemina clinic a try... they said it was great. Turns out...it's true...from the start of registration via WhatsApp until leaving the doctor's office...the service was satisfactory. The nurses were friendly...Dr. Yuni was also friendly... The best...👍👍
My first time at Kemina Dental, the staff was friendly and the doctor gave very detailed explanations, we were also able to consult and was friendly. I'll be back again next time.
The doctor was very friendly, his explanations were easy for a layperson to understand, and the procedures were very careful. For my first time here, I had a very good impression. Stay healthy, all the doctors and nurses :) Thank you.
The service was good and satisfying. My teeth were clean.
Thank you so much, Kemina! The scaling went smoothly. The doctor was friendly.
Excellent treatment, the doctor was patient and friendly. Happy at Saat dental
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