Patients
Reviews of International Smiles / Dental Clinic With A Humane Touch!.
Medellin, Colombia. 242 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.9 out of 10
Overall score
Established 2012 Medellin dental tourism clinic with bilingual operations targeting US patients, but a reviewer documents direct WhatsApp pressure to delete a negative review before remediation would be offered, which is heavy manipulation evidence. Combined with a documented bad-job-by-Dr-Gloria treatment failure case and unsubstantiated American Dental Association standard claims, the integrity concerns drag scores despite an otherwise functional dental tourism profile.
Authenticity
4/10Baseline 8: real Medellin dental tourism clinic est 2012 by Dr Adriana Castano, named Dr Daniela Vasquez and others, US and Colombian patient mix. -3 HEAVY manipulation: reviewer documents WhatsApp message demanding review deletion before remediation (smoking gun). -1 ADA-standard claim is referenced messaging without ADA accreditation. Final 4.
Treatment quality
5/10Baseline 7: bilingual dentists, US-trained founder, multi-procedure scope (crowns, veneers, ortho, implants), state-of-the-art equipment cited. -2 heavy manipulation review-quality drag, documented bad-job-by-Dr-Gloria treatment failure with deletion-pressure remediation. Final 5.
Cleanliness
6/10Baseline 7: modern Medellin clinic per multiple long-term patient accounts, no JCI/ISO certificate. -1 unsubstantiated American Dental Association standard claim. Final 6.
Team
6/10Baseline 7: Dr Adriana Castano founder named, Dr Daniela Vasquez, Dr Gloria, Dr Rizzo named in reviews, but website team page is generic with no individual qualifications. -1 team page completeness gap. Final 6.
Price value
7/10Baseline 8: Medellin Colombia is a major dental tourism savings destination, up to 70 percent savings claim is consistent with regional pricing. -1 no public pricing menu. Final 7.
Tourist suitability
7/10Baseline 8: bilingual staff, US phone number, virtual pre-trip meetings, established 2012 dental-tourism positioning, target US patients. -1 no airport pickup or formal hotel package. Final 7.
What comes up well
- Established 2012 Medellin dental tourism clinic targeting US patients
- Bilingual staff, US phone line, virtual pre-trip meetings
- Multi-year repeat US patient relationships documented
Points to weigh
- Heavy manipulation: reviewer received WhatsApp demanding review deletion before remediation - smoking gun evidence
- Documented treatment failure by Dr Gloria with the deletion-pressure remediation pattern
- American Dental Association standard claim references US association not Colombian regulator
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 242 reviews
I love this place. Great service and very good customer service. I love Manuela and Elizabeth
Reply from the clinic
Dear Omar, Thank you so much for your kind words! We’re absolutely thrilled to hear that you love our place and that you had such a positive experience with our team. Providing great service and outstanding customer care is exactly what we strive for every day, so it means a lot to know we’re meeting that goal. Manuela and Elizabeth will be so happy to hear that they made such a wonderful impression on you. They’re both truly dedicated to making everyone feel welcome, supported, and valued and it’s clear that their efforts had an impact. Your feedback inspires us to keep raising the bar. We can’t wait to welcome you back again soon! Best regards, International Smiles team.
I can't say enough good things about International Smiles and the people who work there. I am a dental coward so by the I finally made my way to them I knew things were bad. Update... After a year, I came back for a check up. When was the last time you actually hugged your dentists? Dra. Garces, Dra. Lopez...you rock. After a thorough evaluation it was determined that I needed nearly complete…
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ete extraction and all-on-six (a total of 12). I also had significant bone loss on top. I decided to go forward with this procedure. This process is not easy under the best of circumstances but I know the staff at International Smiles did everything humanly possible to make me comfortable, and the difference in fees compared to the US is truly remarkable...at least half! Communication is efficient and effective using Whatsapp. This is my second of two phases of my treatment and I should get most of my permanent teeth installed in a few days (can't wait). During my first visit I stayed in Laureles, which is a lovely neighborhood, but can be inconvenient if you have several visits because of Medellin traffic. I'm in El Poblado this trip and it is much easier. If you're thinking of dental work abroad, I can't recommend International Smiles 😁 enough. They take a holistic approach using world -class dental protocols.
Reply from the clinic
Dear Mr. Randy, Thank you so much for your incredibly kind words and for sharing your experience with us. We truly appreciate your trust in International Smiles for your dental care needs. We understand that dental anxiety can be a significant challenge, and we're honored that you chose us despite your apprehension. Your confidence in us means a great deal, and we're pleased to hear that our team made every effort to ensure your comfort throughout your treatment. It's fantastic to know that you found our fees to be remarkably lower compared to the US, and we're glad that our efficient communication via WhatsApp contributed to a smooth experience for you. We're thrilled that you're nearing the completion of your treatment and that you're looking forward to having your permanent teeth installed. We hope you'll be delighted with the results. Thank you for your recommendation and for highlighting our holistic approach and world-class dental protocols. Your satisfaction and well-being are our top priorities, and we're grateful for the opportunity to serve you. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here for you every step of the way. Best regards, International Smiles
Excellent work and beautiful staff. Daniella is amazing along with her assistant and Ana and Dr. Ricardo do excellent work. I came to get my Invisalign done and they went above and beyond to take care of me.
Reply from the clinic
Dear Larry, Thank you so much for taking the time to share your kind words with us! 💙 We are … More
Amazing attention and care. The doctors, receptionists, and "behind the scenes "support staff" were all fantastic. Muchas gracias!
Reply from the clinic
Dear Bruce, Thank you so much for your beautiful words! We are truly grateful that you took the time to highlight not only our doctors, but also our reception team and the wonderful “behind the scenes” staff who make everything run smoothly. Each member of our team plays an important role in creating a positive experience, and it means the world to us that you noticed their efforts. We deeply value every patient who walks through our doors, and we always strive to provide not only excellent dental care, but also kindness, attention, and comfort at every step. Your appreciation reminds us why we love what we do and inspires us to keep giving our very best. Muchas gracias to you as well for trusting us with your care and for being such a special part of our patient family. We can’t wait to welcome you back and continue taking care of your smile with the same dedication and warmth! Best regards, International Smiles team.
Came across here when looking for something holistic in Medellin. My crown had fallen off and was told by two different dentist in Boston I needed an implant. Was quoted over 9k. I started a chat with International Smiles through What’sapp. …
Reply from the clinic
Dear J, Thank you so much for sharing your wonderful experience in such detail! We’re delighted to know that from the first contact through WhatsApp to your in-clinic care, you felt supported and well taken care of. Dr. Alexandra and our entire team are thrilled to hear your kind words it’s amazing that we were able to save your tooth and provide the care you needed in a comfortable, peaceful environment. We’re also glad you had such a positive experience with the SMART amalgam removal and your cleaning. Your trust means the world to us, and we’ll be more than happy to welcome you and your family back anytime. Warmest regards, International smiles team.
O my goodness, where do I start!! From the moment I walked in the clinic last Monday, I made friends. Tatiana is super, efficient, friendly, beautiful, kind and so welcoming. Everyone greets me with a beautiful smile and so helpful not only with the procedures but with being in Colombia. Everything was done in a successful and timely manner, all my questions were answered to the fullest and…
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post care and nutrition were made easy to obtained. Thank you so much to the Doctors, nurses, technicians, all the members of International smiles for a great, safe experience.
Reply from the clinic
Dear Florence, Wow, thank you so much for your amazing review! We’re truly touched by your kind words and so happy to know you felt welcomed and cared for from the moment you arrived. Tatiana and our entire team will be delighted to hear your recognition. Providing safe, attentive, and personalized care is always our goal, and it means the world to us that you had such a positive experience. We look forward to continuing to take care of your smile whenever you need us! Best regards, International Smiles team.
If you're from the US, you're likely considering dental tourism based on prices. Yes...and, I say choose International Smiles for the excellent care, clear and prompt communication, transparent billing, fair pricing, and pleasant/painless sessions. And if you want or need any type of sedation, ask for Dr Felipe, their partner at Sedarte. After years of awful experiences in NYC, SF, LA, and MIA,…
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I found these folks online, just like you. My experiences with them changed my whole perspective on going to the dentist regularly. Check them out, you'll see what I mean.
Reply from the clinic
Dear D, Wow, thank you so much for sharing your thoughtful and detailed experience! We’re truly honored to know that you trust International Smiles for your dental care after so many years of trying different clinics. Our team works hard to provide excellent care, transparent communication, and comfortable treatments, and it means the world to see that reflected in your words. We’ll also make sure Dr. Felipe and our partners at Sedarte see your kind mention. Thank you for recommending us. We look forward to continuing to take care of your smile! Best regards, International Smiles team.
“My experience at Balance was excellent! Manuela, Elizabeth, and Dr. Luisa were amazing—very informative, knowledgeable, and attentive throughout my visit. The office was spotless, and everyone was so polite and professional. I truly felt well cared for and highly recommend their services!”
Reply from the clinic
Dear Zuly, Thank you so much for sharing your wonderful experience! 💙 We’re delighted to hear that Dr. Luisa, Manuela, and Elizabeth made you feel well cared for and informed throughout your visit. Our team takes pride in creating a clean and welcoming environment, and it means a lot to know it was reflected in your experience. We truly appreciate your recommendation and look forward to seeing you again Best regards, International Smiles team.
“I had an amazing experience with this dentist. The office was very clean, and I received great treatment from start to finish. Highly recommend!”
Reply from the clinic
Dear Jay, Thank you so much for your kind words and recommendation! ✨ We’re glad you had … More
The girls here were so friendly and professional! I loved the finish product. My teeth look amazing.
Reply from the clinic
Dear Joseph, Thank you for your wonderful review! 💙 We’re so happy to know you loved the results and felt cared for by our team. Your smile looks amazing, and we’ll be here whenever you need us! Best regards, International Smiles team.
Very good job with cleaning my teeth professional and polite.
Reply from the clinic
Dear Jermaine, Thank you so much for your kind words! 🌟 We’re very glad to hear you felt comfortable and well taken care of during your cleaning. Your smile is our priority, and we look forward to seeing you again at your next visit! Best regards, International Smiles team.
I absolutely had the best experience here at International Smiles. I came here for a molar implant and plan to do restoration in the future. Tatiana was very accommodating with setting up my appointments. The protocols here are very modern and they emphasize the patient’s comfort. Will never use another dental office.
Reply from the clinic
Dear Christian, Thank you so much for sharing your experience! We’re delighted to know that you felt comfortable and well cared for throughout your treatment. Tatiana and our team truly appreciate your kind words, and it’s wonderful to hear that our protocols and attention made a difference for you. We look forward to continuing to take care of your smile in the future! Best regards, International Smiles team.
This clinic rocks! One of the best dentists i’ve had in a while. Dr Daniela is the best with her attention to detail and knowledge. The space was super clean and their customer service was top notch! I highly recommend them and will definitely be back. Muchas gracias
Reply from the clinic
Dear Jessica, Thank you so much for your amazing review! We’re thrilled to hear that you felt comfortable and well cared for by Dr. Daniela and our team. It makes us very happy to know that you appreciated our attention to detail, our space, and our service. We look forward to welcoming you back anytime. ¡Gracias a ti! Best regards, International Smiles team.
As a comedian that pays my own insurance in California, this place was heavenly in comparison to my experience back home. The entire staff was so kind, attentive, and went ABOVE TO INFINITY AND BEYOND. They moved appointments around to …
Reply from the clinic
Dear Frankie, Wow! Thank you so much for sharing such a detailed and heartfelt review. We’re truly moved to know that your experience with us was so special - specially coming all the way from California and with such limited time. Our entire team puts their heart into offering human, accessible, and high-quality care, and your words confirm we’re on the right path. Tatiana and Manuela will be thrilled to know they made a difference during your visit. Every small detail from the personalized care to the comfort touches like the blanket, pillow, or massager is designed to make our patients feel safe, cared for, and at home. We’re honored to have been able to help you, and even more grateful to receive such an honest and special review. Sending you a big hug, and we hope to welcome you back if you’re ever in town again! Best regards, International Smiles team.
I came for an emergency and they were able to get me in right away! They all speak English and they were all so kind!
Reply from the clinic
Dear Aubrey, Thank you for your kind words! We’re so glad we could assist you quickly during your emergency. Our team takes pride in providing compassionate care, and we're happy to know you felt well taken care of. Don’t hesitate to reach out if you ever need anything in the future! Warmest regards, International Smiles team.
Amazing experience with Dr. Daniela - honestly the best cleaning I've had in my life no exgaerrating- the staff made sure I was relaxed and comfortable. Definitely recommend
Reply from the clinic
Dear Samantha, Thank you so much for your amazing review! We're so happy to hear that your experience with Dr. Daniela was the best you've ever had. That truly means a lot. Our entire team works hard to ensure every patient feels comfortable and well cared for. We appreciate your recommendation and look forward to seeing you again! Warmest regards, International Smiles team.
One of the best finds in Medellin. If you have need of dental work, stop reading this and go!
Reply from the clinic
Dear Chima, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. It means a lot to know we made a difference. If you ever need anything in the future, we’re here for you. Enjoy your time in Medellín! Best regards, International Smiles team.
I just had 10 porcelain veneers done at International Smile with Dr. Rizzo and the transformation is unbelievable! Before, my teeth were in really bad shape, but thanks to the most talented and caring doctor, I now have the smile of my dreams. The craftsmanship is flawless, the quality is world-class, and the service I received was truly five-star from start to finish. They treated me like family,…
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paid attention to every detail, and made the entire process smooth and comfortable. I can’t stop smiling—and I can’t recommend them enough for anyone looking for the perfect combination of skill, care, and artistry.
Reply from the clinic
Dear Jebrail, Thank you so much for your kind words! We’re thrilled to hear that your … More
best dentist office i have ever been too. my dentist was Dr. Garces very nice and intelligent spoke perfect english. explained everything to me. office is very beautiful also. highly recommend.
Reply from the clinic
Dear Summet, Thank you so much for your wonderful feedback! We’re glad to hear that Dr. Garces provided you with clear explanations and excellent care. It means a lot to us that you enjoyed our office and felt comfortable throughout your visit. Your recommendation is greatly appreciated, and we look forward to continuing to serve you with the best dental care possible! Best regards, International Smiles team.
Hi, I found your service excellent and all the staff very friendly. Thank you for your service.
Reply from the clinic
Dear Hilda, Hello! … More
Excellent service! All the dentistas were professional, polite and handsome. Will get my dental work done there again in the future, gracias todos
Reply from the clinic
Dear Nolan, Thank you for your wonderful review! We're so glad you had a great experience with our team we'll be sure to let the dentists know you appreciated not only their professionalism and kindness, but also their charm. It will be a pleasure to welcome you back for your future dental care. ¡Gracias a ti por confiar en nosotros! Warm regards, International Smiles team.
If there were 10 stars, I would have chosen that! I don't know what to say, but this was one of the best decisions I've ever made by chosen this dental office. The quality of care, the customer service, the dental staff (Dr. Rizzo), Tatiana (I call her the money lady who took care of payments and was initial contact when entering the office, and my personal WhatsApp contact person Ana. I can…
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seriously name many staff members that have positively impacted my care and forever grateful. I flew from US three times for treatments and will probably be back. From the eye massager, facial steam, green juice (for amalgamation removal, scalp massage, fuzzy blanket, great music, ceiling TV's, everything was well thought out for client satisfaction. I went out there to have implants done, but as I was getting those things done, I just continued to get other things done that I waited years for. I will highly recommend and end this review because I can talk forever about how satisfied I am!
Reply from the clinic
Dear Mr. Davis, Thank you for the wonderful review and for taking the time to share your feedback with International Smiles. We are ecstatic that we met the mark! Outstanding patients like you make our job a pleasure and make us going above and beyond to help them in achieving their smile goals, while experiencing Dentistry under a human approach. We really value the fact that you are being so open with us and taking the time to share your feedback. It means a lot! Regards, from the International Smiles team.
The Doctor contacted me immediately and was very knowledgeable and kind. Gave me the best options for my situation and wasn’t just trying to take my money.
Reply from the clinic
Dear W, Thank you so much for taking the time to share your experience with us. It truly … More
I traveled internationally for extensive dental work and choosing this clinic was one of the best decisions I’ve ever made. From the very first consultation to the final fitting, the care, professionalism, and attention to detail were exceptional. The team was punctual, gentle, and incredibly thorough. Every step was explained clearly, questions were welcomed, and I never once felt rushed or…
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r dismissed. What stood out most was how seen and cared for I felt. The staff checked in constantly, made sure I was comfortable, and handled every moment with compassion and respect. This wasn’t just about dental work… it was about restoring confidence, function, and quality of life. The clinic itself is spotless, modern, and calm. The technology is top tier, and the precision of the work is obvious. Even during long procedures, I felt safe, supported, and well cared for. If you’ve been delaying dental work because of fear, cost, or uncertainty… I was too. And I wish I had done this sooner. I’m beyond grateful to this entire team and would recommend them without hesitation to anyone considering dental treatment here. Thank you for changing my life and my smile.
Reply from the clinic
Dear Shanda, Thank you so much, Shanda, for taking the time to share such a beautiful and heartfelt review. Reading your words truly means the world to our entire team. We are deeply honored that you chose International Smiles for such an important journey, and we’re so happy to know you felt cared for, heard, and supported every step of the way. Creating a safe, calm, and compassionate experience. Especially for patients traveling internationally is something we truly value, and your feedback reassures us that we are fulfilling that mission. Restoring confidence, comfort, and quality of life is exactly why we do what we do, and knowing we were able to be part of such a positive transformation for you is incredibly rewarding. Thank you again for your trust, your kindness, and your recommendation. You will always be part of the International Smiles family, and we wish you many years of health, confidence, and beautiful smiles ahead. 💙✨ Warmest regards, International Smiles team.
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