Patients
Reviews of International Smiles / Dental Clinic With A Humane Touch!.
Medellin, Colombia. 242 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.9 out of 10
Overall score
Established 2012 Medellin dental tourism clinic with bilingual operations targeting US patients, but a reviewer documents direct WhatsApp pressure to delete a negative review before remediation would be offered, which is heavy manipulation evidence. Combined with a documented bad-job-by-Dr-Gloria treatment failure case and unsubstantiated American Dental Association standard claims, the integrity concerns drag scores despite an otherwise functional dental tourism profile.
Authenticity
4/10Baseline 8: real Medellin dental tourism clinic est 2012 by Dr Adriana Castano, named Dr Daniela Vasquez and others, US and Colombian patient mix. -3 HEAVY manipulation: reviewer documents WhatsApp message demanding review deletion before remediation (smoking gun). -1 ADA-standard claim is referenced messaging without ADA accreditation. Final 4.
Treatment quality
5/10Baseline 7: bilingual dentists, US-trained founder, multi-procedure scope (crowns, veneers, ortho, implants), state-of-the-art equipment cited. -2 heavy manipulation review-quality drag, documented bad-job-by-Dr-Gloria treatment failure with deletion-pressure remediation. Final 5.
Cleanliness
6/10Baseline 7: modern Medellin clinic per multiple long-term patient accounts, no JCI/ISO certificate. -1 unsubstantiated American Dental Association standard claim. Final 6.
Team
6/10Baseline 7: Dr Adriana Castano founder named, Dr Daniela Vasquez, Dr Gloria, Dr Rizzo named in reviews, but website team page is generic with no individual qualifications. -1 team page completeness gap. Final 6.
Price value
7/10Baseline 8: Medellin Colombia is a major dental tourism savings destination, up to 70 percent savings claim is consistent with regional pricing. -1 no public pricing menu. Final 7.
Tourist suitability
7/10Baseline 8: bilingual staff, US phone number, virtual pre-trip meetings, established 2012 dental-tourism positioning, target US patients. -1 no airport pickup or formal hotel package. Final 7.
What comes up well
- Established 2012 Medellin dental tourism clinic targeting US patients
- Bilingual staff, US phone line, virtual pre-trip meetings
- Multi-year repeat US patient relationships documented
Points to weigh
- Heavy manipulation: reviewer received WhatsApp demanding review deletion before remediation - smoking gun evidence
- Documented treatment failure by Dr Gloria with the deletion-pressure remediation pattern
- American Dental Association standard claim references US association not Colombian regulator
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 242 reviews
The best dental experience I’ve ever had in my life. Gloria took such good care of me and it was the least painful cleaning and x-ray process I’ve ever had. They also do so many other things at this clinic. They do all aesthetic procedures …
Reply from the clinic
Dear Valerie, Thank you so much for your wonderful review! We’re thrilled to hear that you had … More
Great experience overall. I came in for a cleaning and teeth whitening and was very happy with the results. …
Reply from the clinic
Dear Kyle, Thank you so much for sharing your experience! We’re delighted to hear that your … More
10/10 would recommend International Smiles Medellin!!! I was recommended by a friend, who said he’s had tons of work done there over …
Reply from the clinic
Dear Careem, Thank you so much for sharing your incredible experience! We’re thrilled to hear … More
Excellent service, they helped my son with a braces Emergency while we were on vacation, they saw us within an hour of us reaching out
Reply from the clinic
Dear David, Thank you so much for taking the time to share your experience! We’re truly happy we were able to help your son during his braces emergency while you were on vacation. We understand that unexpected dental issues can be stressful, especially when you’re away from home, so our team always does its best to accommodate patients as quickly as possible and make the process as smooth and comfortable as we can. It means a lot to us that you trusted our office with his care, and we’re very glad we could see you so quickly and provide the help he needed. Reviews like yours motivate our entire team to continue providing attentive, compassionate, and timely care to every patient who walks through our doors. Thank you again for your kind words, and we hope the rest of your vacation was wonderful. If you’re ever back in the area and need us, we’ll be here to help! 😊 Best regards, International Smiles team.
This was my second time coming here. I actually returned years later because I remembered how incredible my first experience was. Even though I have dental coverage back home, I made sure to get my cleaning done here again. Gloria is fantastic: calm, gentle, and extremely thorough. I usually dread dental cleanings because of the sounds and fear of pain, but she makes the entire experience…
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comfortable and stress-free. Her assistant was also very welcoming and made me feel at ease from the moment I walked in. Truly an 11/10 experience, honestly better than my dentist back home in NYC. Highly recommend.
Reply from the clinic
Dear David, Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that you chose to visit us again and that your experience was just as positive as the first time. Gloria and our entire team work hard to provide gentle, high-quality care, so it means a lot to know that you felt comfortable and at ease during your cleaning. We will also be sure to share your kind words with her assistant, as making our patients feel welcome from the moment they arrive is very important to us. We look forward to welcoming you back on your next visit! Best regards, International Smiles team.
Had a great experience. Staff is very friendly, accommodating and informative. Will definitely be back & would refer to a friend
Reply from the clinic
Dear Angel, Thank you so much for taking the time to share your experience! We’re truly happy to hear that you had a great visit with us. Our team always strives to provide a welcoming, friendly, and informative environment so every patient feels comfortable and well taken care of. It means a lot to know that you found our staff accommodating and helpful throughout your visit. Your trust and recommendation are incredibly valuable to us, and we’re very grateful that you would refer us to a friend. We look forward to welcoming you back and continuing to provide you with the best care possible! Best regards, International Smiles team.
The best! Not exaggerating when I say it’s the most thorough and in depth exam & cleaning I’ve ever gotten. The team was extremely welcoming, friendly and communicative, and the team of dentists here are top notch. They have the most advanced technology - including full xray and CT panels. They showed me / explained everything that went into their treatment plan recommendation - which I’m…
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excited to work on with them. Definitely come here!
Reply from the clinic
Dear Matthew, Thank you so much for your amazing review! We’re thrilled to hear that you felt our exam and cleaning were thorough and that our team made you feel welcomed, informed, and comfortable. It’s wonderful to know that our technology and detailed explanations helped you feel confident about your treatment plan. Your kind words mean a lot to our entire team, and we’re excited to continue working with you on your dental care. Thank you for recommending International Smiles. We look forward to seeing you again soon! Best regards, International Smiles team.
Really amazing experience. The dentists made sure the whole process was very relaxing and comfortable. I received a consultation; cleaning and teeth whitening. The process was effective and the treatment plan was communicated very clearly
Reply from the clinic
Dear Zoe, Thank you for sharing your experience! We’re thrilled to hear that your visit was relaxing and comfortable, and that our team provided clear guidance throughout your consultation and treatments. It’s wonderful to know the process was effective and that you felt well-informed every step of the way. We truly appreciate your kind words and look forward to welcoming you back to International Smiles for your future dental care! Best regards, International Smiles team.
International smiles is an exceptional clinic. I came from NY on vacation and had four veneers done and I couldn’t be happier with the results, the treatment, the staff everything was absolutely amazing. Most loving staff everyone was super nice. La Doctora Alejandra took care of me and did a phenomenal job. I’d recommend this clinic to everyone considering coming to medellin from the states.
Reply from the clinic
Dear Arian, Thank you so much for your wonderful review! We’re truly happy to hear that you had such a great experience with us while visiting from New York. It means a lot to our team that you trusted us with your smile. We’re especially glad you loved your veneers and that the care from our staff made you feel comfortable and welcome. We’ll be sure to share your kind words with Alejandra. Thank you for recommending us, and we hope to see you again the next time you’re in Medellín! Best regards, International Smiles team.
I have been visiting this place for 5 years and I absolutely love this place. Woud recommend 10/10
Reply from the clinic
Dear Alejandra, Thank you so much for your kind words and for trusting us for the past 5 years! It truly means a lot to our team. We’re so happy to hear that you love your experience with us. We look forward to continuing to take care of your smile for many more years. Best regards, International Smiles team.
I have had a wonderful experience going to the dentist! That may sound odd, but it's true. Dr. Alejandra Garcés does excellent work. She’s aware of her patient’s comfort and regularly asks whether you are feeling “OK” to continue with the procedure. The staff are very helpful, and everyone is good-natured and welcoming. The care is top-flight, and the lab work is all done in-house. For me, it…
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was a great decision to use Smiles International for my dental care, and I believe you will have a similar experience if you choose them. John Edward Arnold (Jed)
Reply from the clinic
Dear John, Thank you so much, for taking the time to share such a thoughtful and detailed review. We are truly honored by your kind words and thrilled to know that your experience with us exceeded your expectations. We’re especially happy to hear about your experience with Dr. Alejandra Garcés. Patient comfort and quality care are always her top priorities, and it means a great deal to know you felt cared for and at ease throughout your treatment. Your recognition of her attentiveness and excellent work will mean a lot to her. We’re also grateful for your comments about our team and staff. Creating a welcoming, friendly, and supportive environment is very important to us, and we’re glad that came through during your visits. Having our lab work done in-house allows us to maintain high standards and efficiency, and we’re pleased you found the care to be top-flight. Thank you for trusting Smiles International with your dental care and for recommending us to others. We truly appreciate you and look forward to continuing to care for your smile in the future! Warmes regards, International Smiles team.
My experience with the front desk was disappointing due to a clear lack of customer service. When asking basic questions about their services and available options, the responses were curt and dismissive, with little effort to understand my needs. The overall interaction felt rushed and unwelcoming, making it difficult to feel confident or comfortable proceeding with potential care.
Reply from the clinic
Dear Mr. Gutierrez, We offer our most sincere apologies upon learning that your experience with our front desk did not reflect the level of service and kindness that we strive to provide to every patient. Exceptional customer service is one of the fundamental pillars of our practice, so reading your feedback is genuinely disappointing for us as well. We have tried reaching you via phone and WhatsApp because we would truly value a second opportunity to make things right. Our intention is always to listen carefully, provide clear information, and make every patient feel comfortable and welcomed from the very first interaction. Unfortunately, this was not your experience, and we sincerely apologize for that. We have not yet been successful in reaching you; however, if you read this response, please know that our doors remain open to provide the high-quality experience for which International Smiles is recognized. If you are open to it, we would love to invite you to visit us and get to know our services and team in a more complete way. Your trust is very important to us, and if you feel comfortable giving us another chance, please know that we would be delighted to assist you and ensure you feel fully supported and cared for, just as we are committed to doing with all our patients. Warm regards, the International Smiles team.
I traveled internationally for extensive dental work and choosing this clinic was one of the best decisions I’ve ever made. …
Reply from the clinic
Dear Shanda, Thank you so much, Shanda, for taking the time to share such a beautiful and … More
I live in the United States and was referred to International Smiles in Medellín by a friend who’s had multiple procedures done there. After visiting last month, I can confidently say it was the best dental experience I’ve ever had. …
Reply from the clinic
Dear Jeffrey, Thank you so much for taking the time to share your experience! We are truly … More
I recently visited this dental clinic in Medellín and had an exceptional experience from start to finish. I was treated by Dr. Catalina López for periodontal laser surgery and Dr. Gloria Arbeláez for a sleep apnea device. My husband was …
Reply from the clinic
Dear Carmen, Thank you so much for taking the time to share such a thoughtful, detailed, and … More
I can’t say enough good things about this wonderful dental team here in Medellín. From the moment I walked in, I was treated not just as a patient, but as a person — with genuine care, patience, and professionalism. …
Reply from the clinic
Dear Azvanpire, Thank you so much for taking the time to share such a thoughtful and heartfelt … More
If you have any hesitation, doubts or second guesses, don’t just do it trust me I went my mouth was and absolute disaster of a mess, the whole team made a plan of action and got me from a state of Chernobyl to a perfect smile that I never …
Reply from the clinic
Dear Daniel, Thank you so much for taking the time to share your experience with us. Reading … More
⭐️⭐️⭐️⭐️⭐️ 5/5 — An Amazing Experience at International Smiles! My experience at International Smiles was absolutely wonderful from start to …
Reply from the clinic
Dear Tamara, Thank you so much for taking the time to share such a thoughtful and detailed … More
I can't say enough good things about International Smiles and the people who work there. I am a dental coward so by the I finally made my way to them I knew things were bad. …
Reply from the clinic
Dear Mr. Randy, Thank you so much for your incredibly kind words and for sharing your experience … More
O my goodness, where do I start!! From the moment I walked in the clinic last Monday, I made friends. Tatiana is super, efficient, friendly, beautiful, kind and so welcoming. Everyone greets …
Reply from the clinic
Dear Florence, Wow, thank you so much for your amazing review! We’re truly touched by your kind … More
If you're from the US, you're likely considering dental tourism based on prices. Yes...and, I say choose International Smiles for the excellent care, clear and prompt communication, transparent billing, fair pricing, and pleasant/painless …
Reply from the clinic
Dear D, Wow, thank you so much for sharing your thoughtful and detailed experience! … More
The staff is awesome all the staff doctors and receptionist Manuela is amazing
Reply from the clinic
Dear Luciana, Thank you so much for your kind words! 🌟 We’re thrilled to hear that you had … More
the best dentistry with the most attentive staff. highly recommend to anyone living or visiting Medellin. 5 stars!
Reply from the clinic
Dear Andrew, Thank you so much for your kind words and amazing review! 🌟 … More
Manuela, Eli and Tatiana gave me excellent services, an incredible place full of bilingual professionals and above all, the place is incredible.
Reply from the clinic
Dear Rafael, Thank you so much for taking the time to leave us this positive comment! … More
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