Patients
Reviews of International Smiles / Dental Clinic With A Humane Touch!.
Medellin, Colombia. 242 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.9 out of 10
Overall score
Established 2012 Medellin dental tourism clinic with bilingual operations targeting US patients, but a reviewer documents direct WhatsApp pressure to delete a negative review before remediation would be offered, which is heavy manipulation evidence. Combined with a documented bad-job-by-Dr-Gloria treatment failure case and unsubstantiated American Dental Association standard claims, the integrity concerns drag scores despite an otherwise functional dental tourism profile.
Authenticity
4/10Baseline 8: real Medellin dental tourism clinic est 2012 by Dr Adriana Castano, named Dr Daniela Vasquez and others, US and Colombian patient mix. -3 HEAVY manipulation: reviewer documents WhatsApp message demanding review deletion before remediation (smoking gun). -1 ADA-standard claim is referenced messaging without ADA accreditation. Final 4.
Treatment quality
5/10Baseline 7: bilingual dentists, US-trained founder, multi-procedure scope (crowns, veneers, ortho, implants), state-of-the-art equipment cited. -2 heavy manipulation review-quality drag, documented bad-job-by-Dr-Gloria treatment failure with deletion-pressure remediation. Final 5.
Cleanliness
6/10Baseline 7: modern Medellin clinic per multiple long-term patient accounts, no JCI/ISO certificate. -1 unsubstantiated American Dental Association standard claim. Final 6.
Team
6/10Baseline 7: Dr Adriana Castano founder named, Dr Daniela Vasquez, Dr Gloria, Dr Rizzo named in reviews, but website team page is generic with no individual qualifications. -1 team page completeness gap. Final 6.
Price value
7/10Baseline 8: Medellin Colombia is a major dental tourism savings destination, up to 70 percent savings claim is consistent with regional pricing. -1 no public pricing menu. Final 7.
Tourist suitability
7/10Baseline 8: bilingual staff, US phone number, virtual pre-trip meetings, established 2012 dental-tourism positioning, target US patients. -1 no airport pickup or formal hotel package. Final 7.
What comes up well
- Established 2012 Medellin dental tourism clinic targeting US patients
- Bilingual staff, US phone line, virtual pre-trip meetings
- Multi-year repeat US patient relationships documented
Points to weigh
- Heavy manipulation: reviewer received WhatsApp demanding review deletion before remediation - smoking gun evidence
- Documented treatment failure by Dr Gloria with the deletion-pressure remediation pattern
- American Dental Association standard claim references US association not Colombian regulator
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 242 reviews
I had my first ever teeth whitening session with Daniela and I am very impressed with the service, care and the results. The staff are very friendly and welcoming and all speak English for those that do not speak Spanish. I highly recommend to anyone in Medellin.
Reply from the clinic
Dear Tanya, Thank you from the bottom of our hearts for your incredibly kind words and … More
Getting dental work done in a foreign country was certainly not on my bucket list. But if it had to happen I’m so lucky it happened here. Dr Gloria Arbelaez was not just patient and professional (and speaks great …
Reply from the clinic
Dear Bryan, Thank you for taking the time to share your experience with us. We're delighted … More
We were thrilled with the prompt response getting us in while on vacation in Colombia. Super responsive. Friendly dentists, web site team, and medical staff. We had cleanings, fillings, whitening and Vitamin treatments. All excellent. We were not happy with the customer service staff at the front desk. Seemed rather rude and did not communicate well with us regarding charges for the whitening…
Read the rest of this review
(was about $200 USD - not bad but about the same or more than we would pay in Virginia) and we got an unwelcome sense from them we didn't get from the rest of the team. Again, the dental work was excellent. We had two other dentists in Medellin that also responded saying they could get us in on short notice which is excellent considering the wait here in Virginia is up to two months for an appointment. Overall a good experience and decent pricing.
EVERYTHING IS ABSOLUTELY WONDERFUL!!!!! Since discovering International Smiles, my perspective on the tedium of going to the dentist has completely changed. Now, with you, attending all my …
Reply from the clinic
Dear Alexandra, Thank you so much for your kind review. We are delighted to receive your … More
I had a wonderful experience, I was very relaxed and everyone went above and beyond to make sure I felt comfortable and that all my questions were answered and that I had the best experience ever, recovery was really fast. I will definitely be coming back and recommending all friends and family.
Great experience! The team there was amazing! The doctors as well as their staff did an amazing job with great professionalism and a high level of hygiene . I will definitely come to International Smiles in Medellin.
Reply from the clinic
Dear Greg, Thank you very much for your glowing review. We're thrilled to receive your … More
I suffered significant complications with two of the treatments I received here. The discomfort I now experience from those treatments is a frequent unpleasant reminder of the mistake I made in coming here. The office is beautiful, and it was half the price of dental work in the US, but it was twice the price of other dentists in Medellin. They lacked the technology my US dentist uses and the…
Read the rest of this review
he training as well. I regret trusting them to do so much work, which they said I needed. I thought I was saving money here. Now I'm facing the prospect of two separate serious, painful, and costly additional procedures to address the problems resulting from the treatments here. Both of these complications were absolutely avoidable. They resulted from mishandling of what should have been routine work
International Smiles Medellin is a first class dental care office. I have been there several times and always come away very pleased with the professional care and concern for my dental needs.
Reply from the clinic
Dear David, We feel so fortunate to have patients like you, so kind and we thank you for … More
I had such a wonderful experience with my dental treatment! A special thank you to Dr. Ricardo for guiding me through my aligner treatment with professionalism, patience, and incredible attention to detail, the results truly exceeded my expectations. I’m also very grateful to Dr. Gloria Arbelaez for my dental cleaning and whitening; her care, precision, and dedication made the whole experience…
Read the rest of this review
ce comfortable and amazing. And of course, thank you to the entire International team for their excellent service, kindness, and professionalism from start to finish. Every visit felt welcoming, organized, and truly patient-centered. Highly recommended!! an outstanding experience all around!
Reply from the clinic
Dear Manuela, Thank you so much for your wonderful and thoughtful review! It truly means a lot to our entire team. We’re delighted to hear that you had such a positive experience with your dental treatment and that the results of your aligner process exceeded your expectations, that’s exactly what we strive for. We will make sure to share your kind words with Dr. Ricardo, who will be very happy to know his dedication, attention to detail, and guidance made such a difference in your journey. We’re also grateful for your recognition of Dr. Gloria Arbelaez. She takes great pride in providing gentle, precise, and high-quality care, and it’s wonderful to know you felt comfortable and well cared for during your cleaning and whitening. Your appreciation for our entire International team truly warms our hearts. Creating a welcoming, organized, and patient-centered experience is at the core of everything we do, and feedback like yours motivates us to keep delivering our very best every day. Thank you again for your trust and for recommending us. It’s an honor to be part of your smile journey. We look forward to seeing you again soon! Best regards, International Smiles team.
After a few years of bare minimum dental care, I booked an appointment with International Smiles for much needed updates and restoration. I understood there would be great savings getting this work done in Colombia vs. the US, but wasn't …
Reply from the clinic
Dear Stephanie, Thank you so much for sharing your outstanding experience with International … More
Excellent Service i will return for more treatments and i will surely refer others. The Staff and services are the best i have ever experienced for dental work.
Reply from the clinic
Dear Jamal, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. It means a lot to know that you were happy with our service and that our team made such a positive impression during your visit. We’re especially grateful for your trust in us for your dental care and for your willingness to recommend us to others, that’s the highest compliment we can receive. Our team is committed to providing the best possible care and making every visit a comfortable and positive experience. We look forward to welcoming you back for your future treatments! Best regards, International Smiles team.
This is an incredibly beautiful and professional place! Amazing and helpful staff! Everything is at the highest level and with pleasant prices! And most importantly, with kindness and soul!
Reply from the clinic
Dear Den, Thank you very much for your glowing review. We're thrilled to receive your … More
Excellent service, thank you so much for the positive energy and attention. I feel rejuvenated and will continue to entrust the quality of my skin to you.
Reply from the clinic
Dear Neo, Thank you so much for taking the time to share your experience with us! We are delighted to know that you felt so well taken care of and that you experienced the positive energy we bring to our work every day. It is very important to our team that each person not only sees results but also enjoys the process and feels renewed inside and out. We are incredibly motivated by knowing that you trust us with your skin care. We will continue to do our best to always offer you quality service and an even better experience with each visit. We look forward to welcoming you back very soon! Best regards, International Smiles Team
Omg! I was at this clinic live and direct!! Booyyyy, it's real over there. Pretty decent with excellent services. I'm on braces so I frequent the dentists in the United States for a number of services.... I must tell you that this clinic …
Reply from the clinic
Dear Bernard, … More
It was a great experience with everyone. The dentist were very gentle and caring. The staff at reception were very well organized and knowledgeable. Melissa and Tatiana are outstanding team players.
Reply from the clinic
Dear Brendan, Thank you so much for sharing your wonderful experience! We are truly delighted to hear that our dentists made you feel comfortable and cared for, and that our reception team provided organized and knowledgeable support. Melissa and Tatiana will be thrilled to know that their efforts stood out to you. They are indeed incredible team members. Your kind words mean a lot to all of us and inspire us to continue providing the best care possible. We look forward to welcoming you back for your future visits and making each experience just as positive. Best regards, International Smiles team.
I had an amazing experience with international smiles. All the way from the scheduling and receptionist to the dentist and the quality of work. They made the entire process very easy and comfortable. I had two dental implants done on my …
Reply from the clinic
Dear Carson, … More
I wish there were dental clinics like this in the USA. I give them not just 5 stars, they deserve 1,000,000 stars. More than a dental clinic, I'd call it a boutique clinic. They treated me like royalty. Professional, humble, friendly, and they know their job very well. I'm so happy to be their patient.
Reply from the clinic
Dear Nelly, Wow, thank you so much for your kind words! We are truly honored to receive such a special comment. We are so happy to know that you felt at home and that your experience with our team was so positive. For us, every patient is unique, and comments like yours motivate us to continue offering personalized, professional, and meticulous care. It makes us very happy to know that you consider yourself part of our dental family and that you value our work as a boutique clinic. Thank you for trusting us and allowing us to care for your smile; we hope to continue providing you with equally wonderful moments at every visit. Best regards, International Smiles Team
I really enjoyed the experience. Dr. Daniela was very polished and gentle. Highly recommended.
Reply from the clinic
Dear Luisa, Thank you for taking the time to share your experience with us. We are delighted … More
10/10 experience. I hate dentists but this place made it such a pain free and enjoyable experience.
Reply from the clinic
Dear Eugene, Thank you so much for your amazing review! We completely understand that visiting the dentist can be stressful, so it means a lot to us that we could make your experience pain-free and even enjoyable. Our team is committed to providing care that’s comfortable, personalized, and stress-free for every patient. Your feedback truly motivates us to keep doing our best every day! We look forward to welcoming you back whenever you need us. Best regards, International Smiles team.
Extraordinary team of practitioners accompanied by uncompromising, excellent customer service. The entire staff is caring and hospitable. International Smiles places an enormous amount of dedication and pride in their company that shows …
Reply from the clinic
Dear David, Thank you very much for taking the time to share your experience at … More
Dr. Daniela Vázquez and Isabel were not only professional but incredibly humane and warm.
Reply from the clinic
Dear Benjamin, Thank you so much for your kind words! We are so happy to hear that Dr. Daniela Vázquez and Isabel made your experience so positive. It is very important to us to combine professionalism with a warm and personal touch, and we are delighted to know that you felt that way during your visit. We will share your message with them; we are sure they will be very happy! Thank you for trusting us, and we hope to see you again soon. Best regards, International Smiles Team
My husband & I are recent retirees from Canada. We had heard about good medical and dental care in Columbia, and decided to give it a try. Wow! We were so impressed. The best dental experience of my …
Reply from the clinic
Dear Polly, Thank you very much for taking the time to share your experience at … More
My recent visit to International Smiles in Medellín was excellent. From the start, their communication was prompt, professional, and flexible around my schedule. The staff were warm, welcoming, and attentive to my comfort throughout the visit. The clinic is beautiful, modern, and calming, with thoughtful details that make a real difference. Most importantly, the dentists, technicians, and…
Read the rest of this review
d assistants treated me as a person first, which quickly put me at ease. The quality of their work was outstanding, and I left feeling genuinely cared for. Thank you, International Smiles.
Reply from the clinic
Dear Peter, Thank you so much for your thoughtful and detailed review! It truly means a lot to our entire team to hear about your positive experience at International Smiles. We’re especially glad that you felt well cared for from the very beginning, and that our communication, flexibility, and attention to your comfort made a difference. Creating a warm, welcoming environment where every patient feels valued and at ease is one of our top priorities. It’s also wonderful to know that you appreciated our clinic and the quality of our work. Our dentists, technicians, and assistants are deeply committed to treating every patient with genuine care and respect, so your words are incredibly rewarding for all of us. Thank you again for your trust and kind recognition. We look forward to welcoming you back whenever you need us! Warmest regards, International Smiles team.
Thanks for getting me in on short notice! Great quality and great staff. I would recommend!
Reply from the clinic
Dear Benjamin, Thank you so much for your kind review! We’re really happy we could accommodate you on short notice and provide the quality of care you deserve. Our team works hard to ensure every patient feels welcomed, comfortable, and well taken care of from the moment they walk in. It means a lot to us that you appreciated both our staff and the quality of our work. Your recommendation is truly one of the best compliments we can receive! We look forward to seeing you again soon and continuing to take care of your smile Best regards, International Smiles team.
Want the same for your own teeth? Send a photo and we will come back with a written quote from International Smiles / Dental Clinic With A Humane Touch!.
Ask on WhatsApp