Patients
Reviews of International Smiles / Dental Clinic With A Humane Touch!.
Medellin, Colombia. 242 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.9 out of 10
Overall score
Established 2012 Medellin dental tourism clinic with bilingual operations targeting US patients, but a reviewer documents direct WhatsApp pressure to delete a negative review before remediation would be offered, which is heavy manipulation evidence. Combined with a documented bad-job-by-Dr-Gloria treatment failure case and unsubstantiated American Dental Association standard claims, the integrity concerns drag scores despite an otherwise functional dental tourism profile.
Authenticity
4/10Baseline 8: real Medellin dental tourism clinic est 2012 by Dr Adriana Castano, named Dr Daniela Vasquez and others, US and Colombian patient mix. -3 HEAVY manipulation: reviewer documents WhatsApp message demanding review deletion before remediation (smoking gun). -1 ADA-standard claim is referenced messaging without ADA accreditation. Final 4.
Treatment quality
5/10Baseline 7: bilingual dentists, US-trained founder, multi-procedure scope (crowns, veneers, ortho, implants), state-of-the-art equipment cited. -2 heavy manipulation review-quality drag, documented bad-job-by-Dr-Gloria treatment failure with deletion-pressure remediation. Final 5.
Cleanliness
6/10Baseline 7: modern Medellin clinic per multiple long-term patient accounts, no JCI/ISO certificate. -1 unsubstantiated American Dental Association standard claim. Final 6.
Team
6/10Baseline 7: Dr Adriana Castano founder named, Dr Daniela Vasquez, Dr Gloria, Dr Rizzo named in reviews, but website team page is generic with no individual qualifications. -1 team page completeness gap. Final 6.
Price value
7/10Baseline 8: Medellin Colombia is a major dental tourism savings destination, up to 70 percent savings claim is consistent with regional pricing. -1 no public pricing menu. Final 7.
Tourist suitability
7/10Baseline 8: bilingual staff, US phone number, virtual pre-trip meetings, established 2012 dental-tourism positioning, target US patients. -1 no airport pickup or formal hotel package. Final 7.
What comes up well
- Established 2012 Medellin dental tourism clinic targeting US patients
- Bilingual staff, US phone line, virtual pre-trip meetings
- Multi-year repeat US patient relationships documented
Points to weigh
- Heavy manipulation: reviewer received WhatsApp demanding review deletion before remediation - smoking gun evidence
- Documented treatment failure by Dr Gloria with the deletion-pressure remediation pattern
- American Dental Association standard claim references US association not Colombian regulator
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 242 reviews
I never leave reviews or comments for anything. That’s how good this place is .. the best dentists 😎 …
Reply from the clinic
Dear Michael, Thank you so much for taking the time to leave a review. it really means a lot, especially since you mentioned you rarely write them! We’re truly grateful for your kind words and are so happy you had a great experience with our team. Looking forward to seeing you again and continuing to take great care of your smile! Best regards, International Smiles team.
Great experience overall. I came in for a cleaning and teeth whitening and was very happy with the results. The office is in a convenient location and the clinic itself is modern, clean, and comfortable. The staff were friendly and professional, and everyone spoke excellent English, which made things easy. They were also very responsive on WhatsApp when I had questions and when scheduling my…
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my appointment. The dentist was professional, thorough, and made the whole process smooth and comfortable. I would definitely recommend this clinic to anyone looking for quality dental care in Medellín.
Reply from the clinic
Dear Kyle, Thank you so much for sharing your experience! We’re delighted to hear that your cleaning and teeth whitening exceeded your expectations and that you found our clinic modern, clean, and comfortable. It’s wonderful to know that our team made you feel welcome, supported, and well-informed throughout the process. We also appreciate your kind words about our responsiveness on WhatsApp, making communication easy and convenient for our patients is very important to us. Thank you for recommending International Smiles. We look forward to continuing to care for your smile in the future! Best regards, International Smiles team.
The best! Not exaggerating when I say it’s the most thorough and in depth exam & cleaning I’ve ever gotten. The team was extremely welcoming, friendly and communicative, and the team of dentists here are top notch. They have the most …
Reply from the clinic
Dear Matthew, Thank you so much for your amazing review! We’re thrilled to hear that you felt our exam and cleaning were thorough and that our team made you feel welcomed, informed, and comfortable. It’s wonderful to know that our technology and detailed explanations helped you feel confident about your treatment plan. Your kind words mean a lot to our entire team, and we’re excited to continue working with you on your dental care. Thank you for recommending International Smiles. We look forward to seeing you again soon! Best regards, International Smiles team.
Highly recommend this place if you are looking to get dental work done. From day one, they have been highly attentive, addressing all my concerns and questions then guiding me through the process. Trust the process and you'll see amazing results at the end. Thanks for everything.
Reply from the clinic
Dear Daniel, Thank you so much for your kind words! We’re delighted to hear that you felt supported and well-guided from the very first day. Our team always strives to address every concern and make the process smooth and reassuring, so it’s wonderful to know you had such a positive experience. We truly appreciate your trust and recommendation, and we look forward to continuing to take care of your smile at International Smiles! Best regards, International Smiles team.
10/10 would recommend International Smiles Medellin!!! I was recommended by a friend, who said he’s had tons of work done there over the years (his teeth looked great). He swore by International Smiles Medellin and said they are true pros and better than any dental practice he experienced here in the states. So I took the leap of faith and I am so glad I did. Everyone from coordinators to doctors…
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s showed great hospitality and were very accommodating. The doctors all speak English and explain every step of the process to you. The doctor even shocked me by knowing a drink I consume daily and that’s what was causing erosion and damage. I thought that’s true expertise because I didn’t tell her what I drink. Overall the value is amazing not only is International Smiles Medellin very affordable but the experience was top notch even down to the eye massage glasses while you’re in the chair! it’s the thought that was put into the details that impressed me the most! I would recommend my family and anyone who needs dental work to go to International Smiles Medellin! I’m so grateful I did, You can not go wrong with them! Thank you to all at International Smiles for taking the best care of me! I think I’ve got my dentist for life now that I trust and appreciate !
Reply from the clinic
Dear Careem, Thank you so much for sharing your incredible experience! We’re thrilled to hear … More
I had IPL done on my chest, and the doctor was very professional and friendly My favorite person is Tatiana In this office, she is so helpful and kind.
Reply from the clinic
Dear Julienne, Thank you so much for taking the time to share your experience! We’re delighted to hear that you felt well cared for and supported by our team. It’s wonderful to know that Tatiana made such a positive impression. We’ll be sure to share your kind words with her, as they will mean a lot. Our goal is always to provide professional, friendly, and attentive care, and feedback like yours reassures us that we’re achieving that. We look forward to welcoming you back to International Smiles and continuing to make your visits as comfortable and enjoyable as possible! Best regards, International Smiles team.
Very good dental services. Well priced and professional. Highly recommend.
Reply from the clinic
Dear Jonathan, Thank you for your kind words! We’re glad to hear you found our services professional and well-priced. Your recommendation means a lot to us, and we look forward to taking care of your smile again at International Smiles! 😊 Best regards, International Smiles team.
I traveled from the United States to Medellín for dental treatment at International Smile, and I can confidently say the experience has exceeded my expectations. This is already my third time at the clinic, and every visit has been handled with professionalism, organization, and genuine care. For one of my major procedures, I was under sedation for a long surgical appointment. Before the…
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procedure, a doctor even came to my home to check my vitals and make sure I was fully healthy and prepared. That level of attention and safety truly impressed me. During the procedure, the team made sure I was comfortable the entire time — from sedation to recovery. They treated me with kindness and respect, constantly checking on me and making sure everything was done properly and safely. The clinic is modern, extremely clean, and very well managed. Traveling internationally for dental work can feel overwhelming, but they made the entire process smooth and reassuring. The level of service and personal attention I’ve received here is honestly something I have not experienced back home. I highly recommend this clinic to anyone considering dental treatment in Colombia. I’m very happy with my decision to come here and grateful for the care I’ve received.
Reply from the clinic
Dear Yossi, Thank you so much for sharing such a thoughtful review and for trusting us with your care. It truly means a lot to our entire team that you chose to travel from the United States and that this is already your third visit with us. We’re especially glad to hear that you felt safe and comfortable throughout your surgical procedure and sedation process. Patient safety, careful preparation, and personalized attention are very important to us, and we’re happy that those efforts made your experience reassuring and smooth. Your kind words about our team, our clinic, and the care you received mean a great deal. Thank you for recommending International Smiles to others considering dental treatment in Medellín. We look forward to continuing to take care of your smile on your future visits! Best regards, International Smiles team.
Fantastic service, amazing staff, state of the art facilities, and reasonable prices. International Smiles is the destination for all your dentistry needs.
Reply from the clinic
Dear Marcus, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team, facilities, and services. Providing high-quality care in a comfortable environment is always our goal. We truly appreciate your recommendation and look forward to welcoming you back to International Smiles in the future! Best regards, International Smiles team.
International smiles is an exceptional clinic. I came from NY on vacation and had four veneers done and I couldn’t be happier with the results, the treatment, the staff everything was absolutely amazing. Most loving staff everyone was super …
Reply from the clinic
Dear Arian, Thank you so much for your wonderful review! We’re truly happy to hear that you had such a great experience with us while visiting from New York. It means a lot to our team that you trusted us with your smile. We’re especially glad you loved your veneers and that the care from our staff made you feel comfortable and welcome. We’ll be sure to share your kind words with Alejandra. Thank you for recommending us, and we hope to see you again the next time you’re in Medellín! Best regards, International Smiles team.
I had the most amazing experience here! They were super accommodating and super nice. They were very informative with me, even though I am English speaking and really went the extra mile to make sure all of my comforts were met. Three members of my family have had procedures done here and five stars all around. The indoor/outdoor lobby is so lush and green and calming. A really good space to relax…
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before and after procedures. I am all the way from Oklahoma, but I will be back to finish my work. I recommend to anyone looking for extraordinary dental services. They are truly the best!
Reply from the clinic
Dear Brianna, Thank you so much for this wonderful review! We are truly honored by your kind words and thrilled to hear that you had such an amazing experience with us. Our team always strives to be accommodating, informative, and attentive to every detail, so it means a lot to know that you felt comfortable and well cared for us especially while visiting us from out of state. We’re also grateful that your family trusted us with their dental care; having three members of your family treated here truly means the world to us. We’re so happy you enjoyed our indoor/outdoor lobby as well. We designed it to be a calm and relaxing space before and after procedures. Thank you for your recommendation and for traveling all the way from Oklahoma to see us. We look forward to welcoming you back soon to finish your treatment! Best regards, International Smiles team.
I had cleaning and teeth whitening, and the service was fantastic. They made sure I was very comfortable, with a blanket and even massage chair during the procedures! I’ll definitely be coming back
Reply from the clinic
Dear Maya, Thank you so much for taking the time to share your experience with us! We’re … More
I had a wonderful experience with International Smiles. I am dentist adverse due to negative past experiences however, International Smiles changed that. They were attentive and gentle, making for a pleasant experience. They were also knowledgeable and meticulous leaving my mouth feeling and looking good. I would recommend them for anyone looking for dental work. Dental tourism can be intimidating…
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but they make it easy! The only potential drawback is the tendency to shift appt start times. I would be mindful of this as you plan activities during your stay in Colombia (if you're a tourist) as it can become a nuisance.
Reply from the clinic
Dear Shakia, Thank you very much for taking the time to share your experience with International Smiles. We are truly happy to hear that you felt comfortable and well cared for, especially knowing that you had previous negative dental experiences. Providing attentive, gentle, and meticulous care is very important to us, and we’re glad we were able to change that perception. We also sincerely appreciate your feedback regarding appointment start times. One of the best ways for us to continue improving is by listening to our patients’ opinions. Each and every one of you matters to us, and continuous improvement is always an expectation we strive to meet for you and for all our patients. We understand that many of our patients are far from home and often have activities planned during their stay. For this reason, we usually ask and explore options to adjust schedules when possible, always communicating with our patients and never imposing changes, while doing our best to provide quality care to everyone. Thank you again for your trust, your feedback, and your recommendation. It truly helps us grow and improve. 🧡 Warmest regards, International Smiles team.
Excellent services and doctors the lady’s from desk Manuela y Elizabeth are really nice my cleaning was amazing definitely I will come back
Reply from the clinic
Dear Kevin, Thank you so much for taking the time to share your experience with us! We are truly happy to know that you received excellent service and had such a positive visit. Our doctors and team work very hard to provide the best care possible, and it means a lot to us to hear your feedback. We’re especially glad to hear that Manuela and Elizabeth at the front desk made you feel welcome and well taken care of, and that your cleaning exceeded your expectations. We will be sure to share your kind words with them. Thank you again for your trust and recommendation. We truly appreciate you, and we look forward to seeing you again on your next visit! Best regards, International Smiles team.
I have had a wonderful experience going to the dentist! That may sound odd, but it's true. Dr. Alejandra Garcés does excellent work. She’s aware of her patient’s comfort and regularly asks whether you are feeling “OK” to continue with the …
Reply from the clinic
Dear John, Thank you so much, for taking the time to share such a thoughtful and detailed review. We are truly honored by your kind words and thrilled to know that your experience with us exceeded your expectations. We’re especially happy to hear about your experience with Dr. Alejandra Garcés. Patient comfort and quality care are always her top priorities, and it means a great deal to know you felt cared for and at ease throughout your treatment. Your recognition of her attentiveness and excellent work will mean a lot to her. We’re also grateful for your comments about our team and staff. Creating a welcoming, friendly, and supportive environment is very important to us, and we’re glad that came through during your visits. Having our lab work done in-house allows us to maintain high standards and efficiency, and we’re pleased you found the care to be top-flight. Thank you for trusting Smiles International with your dental care and for recommending us to others. We truly appreciate you and look forward to continuing to care for your smile in the future! Warmes regards, International Smiles team.
I had a great experience with the dentist and the staff at International Smiles. I would highly recommend seeing them for all of your dental needs!
Reply from the clinic
Dear Kev, Thank you very much for taking the time to share your experience with us. We’re so happy to hear that you had a great visit and that our dentist and staff made you feel well cared for at International Smiles. Your recommendation truly means a lot to our team, and we look forward to continuing to provide you with excellent care for all your dental needs. Warmest regards, International Smiles.
Manuela was absolutely lovely and super helpful with the information I needed. I was really happy with her service, she gave me a lovely coffee and I will be back!
Reply from the clinic
Dear Mack, Thank you so much for taking the time to leave such a lovely review! It truly … More
This is the absolute best dentist office and experience I have ever had. I come 2x a year and look forward to it everytime! Thank you guys for everything!
Reply from the clinic
Dear Jimmy, Thank you so much for such an amazing review! We’re truly honored to be part of your dental care, and it means a lot to know you look forward to your visits with us. Seeing you twice a year is always a pleasure! Thank you for trusting us. We truly appreciate you and look forward to your next visit! Warmest regards, International Smiles team.
They staff is very professional and will take good care of you. All the dentist are great. My favorites are Dr. Vasquez and Dr. Rizzo
Reply from the clinic
Dear Keith, Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you had such a positive experience with our team. Our staff truly takes pride in providing excellent care, and we’ll be sure to share your kind words with Dr. Vasquez and Dr. Rizzo. They’ll be delighted to hear this. We truly appreciate your trust and look forward to seeing you again! Warmest regards, International Smiles team
The best dentists in the world for the best prices!
Reply from the clinic
Dear Akyasini, Thank you so much for your kind words! 😊 We’re happy to hear you had a great experience with us. It means a lot to know you consider us the best. We truly appreciate your trust and look forward to seeing you again! Best regards, International Smiles team.
My experience with the front desk was disappointing due to a clear lack of customer service. When asking basic questions about their services and available options, the responses were curt and dismissive, with little effort to understand my …
Reply from the clinic
Dear Mr. Gutierrez, We offer our most sincere apologies upon learning that your experience with our front desk did not reflect the level of service and kindness that we strive to provide to every patient. Exceptional customer service is one of the fundamental pillars of our practice, so reading your feedback is genuinely disappointing for us as well. We have tried reaching you via phone and WhatsApp because we would truly value a second opportunity to make things right. Our intention is always to listen carefully, provide clear information, and make every patient feel comfortable and welcomed from the very first interaction. Unfortunately, this was not your experience, and we sincerely apologize for that. We have not yet been successful in reaching you; however, if you read this response, please know that our doors remain open to provide the high-quality experience for which International Smiles is recognized. If you are open to it, we would love to invite you to visit us and get to know our services and team in a more complete way. Your trust is very important to us, and if you feel comfortable giving us another chance, please know that we would be delighted to assist you and ensure you feel fully supported and cared for, just as we are committed to doing with all our patients. Warm regards, the International Smiles team.
Hands down my favorite dental office globally. I’ve been coming here since 2022 and Gloria has been my dentist since 2023. I highly recommend. They are patient first in terms of care and you’re treated as a person not a number. Tatiana and the front desk staff are easy to set up appointments with through WhatsApp.
Reply from the clinic
Dear Orlando, Thank you so much for your amazing feedback and continued trust since 2022. Being called your favorite dental office globally truly means the world to us. We’re especially grateful for your kind words about Gloria. She is deeply committed to providing patient-centered care, and we’re so happy to know you feel treated as a person and not just a number. That’s exactly the experience we strive to offer every patient. We’re also glad to hear that Tatiana and our front desk team have made scheduling easy and convenient, especially through WhatsApp. Your recommendation and loyalty mean so much to us, and we truly appreciate being part of your dental care journey. We look forward to welcoming you back for many more visits and continuing to take care of your smile! Best regards, International Smiles team.
Very good dental practice. I had a lot of work done the staff are very helpful and explained everything well. This is a great place to go for your dental needs.
Reply from the clinic
Dear Brandon, Thank you very much for your recommendation! We are delighted to know that you … More
Very detailed in service, kindness with professional people. Very secure and clean 😁, make sure you sure the proper address. Taxi dropped me across the street, 2nd taxi was better at my location Request the picture of the location.
Reply from the clinic
Dear Max, Thank you so much for your thoughtful feedback. We’re very happy to hear that you felt well cared for and that our team’s professionalism, kindness, and attention to detail stood out during your visit. We also appreciate you mentioning the safety and cleanliness of our facilities. Thank you as well for the note about the address and transportation. It’s very helpful feedback for future patients. We truly appreciate your trust and look forward to welcoming you again! Best regards, International Smiles team.
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