Patients
Reviews of International Smiles / Dental Clinic With A Humane Touch!.
Medellin, Colombia. 242 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.9 out of 10
Overall score
Established 2012 Medellin dental tourism clinic with bilingual operations targeting US patients, but a reviewer documents direct WhatsApp pressure to delete a negative review before remediation would be offered, which is heavy manipulation evidence. Combined with a documented bad-job-by-Dr-Gloria treatment failure case and unsubstantiated American Dental Association standard claims, the integrity concerns drag scores despite an otherwise functional dental tourism profile.
Authenticity
4/10Baseline 8: real Medellin dental tourism clinic est 2012 by Dr Adriana Castano, named Dr Daniela Vasquez and others, US and Colombian patient mix. -3 HEAVY manipulation: reviewer documents WhatsApp message demanding review deletion before remediation (smoking gun). -1 ADA-standard claim is referenced messaging without ADA accreditation. Final 4.
Treatment quality
5/10Baseline 7: bilingual dentists, US-trained founder, multi-procedure scope (crowns, veneers, ortho, implants), state-of-the-art equipment cited. -2 heavy manipulation review-quality drag, documented bad-job-by-Dr-Gloria treatment failure with deletion-pressure remediation. Final 5.
Cleanliness
6/10Baseline 7: modern Medellin clinic per multiple long-term patient accounts, no JCI/ISO certificate. -1 unsubstantiated American Dental Association standard claim. Final 6.
Team
6/10Baseline 7: Dr Adriana Castano founder named, Dr Daniela Vasquez, Dr Gloria, Dr Rizzo named in reviews, but website team page is generic with no individual qualifications. -1 team page completeness gap. Final 6.
Price value
7/10Baseline 8: Medellin Colombia is a major dental tourism savings destination, up to 70 percent savings claim is consistent with regional pricing. -1 no public pricing menu. Final 7.
Tourist suitability
7/10Baseline 8: bilingual staff, US phone number, virtual pre-trip meetings, established 2012 dental-tourism positioning, target US patients. -1 no airport pickup or formal hotel package. Final 7.
What comes up well
- Established 2012 Medellin dental tourism clinic targeting US patients
- Bilingual staff, US phone line, virtual pre-trip meetings
- Multi-year repeat US patient relationships documented
Points to weigh
- Heavy manipulation: reviewer received WhatsApp demanding review deletion before remediation - smoking gun evidence
- Documented treatment failure by Dr Gloria with the deletion-pressure remediation pattern
- American Dental Association standard claim references US association not Colombian regulator
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 242 reviews
Absolutely great experience, very professional, great English, beautiful office, and very kind people.
Reply from the clinic
Dear Daniel, Thank you so much for sharing your experience with us. We are delighted to hear … More
I’m so thankful for the care my daughter and I received at this office. My dentist was extremely professional, thorough, and kind, and the assistant was incredibly comforting throughout the visit since I was a bit nervous. The entire experience felt thoughtful and humane, not rushed or transactional. It’s rare to find a dental practice where you feel this level of care and professionalism. Highly…
Read the rest of this review
ly recommend.
Reply from the clinic
Dear Sandra, Thank you from the bottom of our hearts for taking the time to share such a meaningful review. We are truly grateful that you trusted us with your and your daughter’s dental care. It means so much to know that you felt supported, comfortable, and genuinely cared for during your visit. Our dentists and assistants are deeply committed to providing not only high-quality clinical care, but also a warm, calm, and respectful environment, especially for patients who may feel nervous. Knowing that your experience felt thoughtful, humane, and unhurried reassures us that we are fulfilling our purpose. Creating a space where patients feel heard, safe, and valued is at the core of everything we do. Thank you again for your kind words and your recommendation. It was truly a pleasure caring for you and your daughter, and we look forward to welcoming you back whenever you need us. Best regards, The International Smiles team.
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