Patients
Reviews of In Rio odontologia integrada | Amil Sulamerica Dental Uni Unimed.
Rio de Janeiro, Brazil. 57 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 57 reviews
I would like to congratulate the In Rio Dental Clinic for their excellent service and professionalism. From the initial welcome to the meticulous care during treatments, their commitment to the well-being and satisfaction of patients is evident. The team is extremely qualified, providing a comfortable and safe environment, which makes the experience unique and peaceful. Without a doubt, a clinic…
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that stands out for its excellence, quality, and caring service!
Reply from the clinic
Thank you so much for your positive feedback! We're happy to know you had a good experience. You can always count on us to take care of your smile. Hugs
Excellent clinic!! The technical aspect is wonderful and met all my expectations and needs for orthodontic treatment with aligners. I would like to congratulate the entire team for their attention to detail in the environment and their care for the patient. Everyone is always willing to answer our questions and resolve any problems that arise. I highly recommend it!!
Reply from the clinic
Thank you so much for your positive feedback! We're happy to hear you had a good experience. We're here to take care of your smile!
I really liked the space, the location was easily accessible, and the staff were very friendly. I was seen by Dr. Roger. I will always return for routine checkups.
I want to congratulate the In Rio team for their excellent service. Their professionalism, care, and attention to patients make all the difference. From the reception area to the treatment room, their commitment to oral health and well-being is evident. I always feel very welcome and confident in the treatments offered!
Terrible service! They schedule appointments through the health plan and then tell you it's reimbursed. When you arrive at the clinic, you find out that you actually have to pay for the appointment. The receptionist is very rude and answers questions very reluctantly. I don't recommend it to anyone!! And I'm never going back there again...
Reply from the clinic
Hello, we are very sorry for your experience at our clinic and apologize for any inconvenience caused. Transparency and good service are priorities for us, and we regret that this was not your perception. After reviewing our database, we verified that we informed you, via WhatsApp (24 hours before the appointment), that some procedures were not covered by your plan because we are not accredited. We emphasize that your feedback is important for improving our services, and we are available to clarify any doubts.
Yesterday I went to my maintenance appointment and was informed that my dentist, Dr. Fernanda, who always provides me with impeccable care, would not be present. Instead, I was seen by Dr. Fabiana Rodrigues, and the experience was extremely negative from beginning to end. As soon as I sat in the chair, the first thing I heard was the comment "you're buck-toothed," said without any professional…
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l tone, sounding like mockery or bullying. I didn't understand the reason, since I've been wearing braces for years and, with the use of elastics, my teeth have been showing positive progress. Even so, she continued to claim that my tooth "would only move backward with surgery," adding that if my dentist had said otherwise, she would be lying. Throughout the entire appointment, she repeatedly referred to me as "buck-toothed" and "little buck-toothed girl," in a completely inappropriate way. I understand that the dentist's role is to identify problems and seek solutions, but Dr. Fabiana is not my regular dentist. If I had identified anything different, the correct thing to do would have been to record it on my file so that my dentist, who has been treating me for over a year, could advise me. At no point was I informed by my dentist about the need for surgery, especially since this has never been an issue that bothered me. The way everything was said, without the slightest tact or empathy, was extremely disrespectful. After years of wearing braces, I have never experienced a situation like this. With the constant comments, I started crying during the appointment and, in an even more harsh and insensitive manner, she asked: "Then why are you crying?". I consider the professional's attitude totally incompatible with the care and respect expected in a healthcare setting.
Reply from the clinic
Dear Lorrayne, Thank you for sharing your experience in such detail. We read your account very carefully and, first of all, we want to say that we are deeply sorry for the emotional discomfort you experienced. This is not, under any circumstances, the experience we wish to provide to our patients. In Rio was built on pillars of respect, empathy, and human care, and what you describe does not reflect our values or the standard of care we always strive to maintain. We would like to clarify that, exceptionally on that day, Dr. Fernanda needed to be absent due to a delicate and unexpected family health issue. To avoid the inconvenience of rescheduling appointments, we opted to use a freelance professional, who is not part of our permanent clinical staff, but who was recommended by other professionals - Dr. Fabiana. Even so, we understand that this decision cannot, under any circumstances, justify an approach that caused pain, embarrassment, or suffering. We reiterate that we do not condone any form of inappropriate communication, lack of empathy, or disrespectful behavior, especially in a healthcare setting. Your report will be treated with the seriousness it deserves and will serve as a basis for reviewing our protocols to ensure that situations like this do not happen again. We sincerely apologize for what happened. Your trust is extremely important to us, and we would very much like to have the opportunity to speak directly with you, listen to your perceptions more calmly, and take the best possible care of your continued treatment. We are available to contact you via WhatsApp or reception, should you feel comfortable. Once again, we are very sorry for what happened and thank you for helping us improve. With respect and support, In Rio Team.
Excellent service! Great professionals, while looking for a good place, I ended up finding In Rio. I recommend it to everyone without hesitation, you won't regret it.
Reply from the clinic
Thanks for the feedback, Juan! Come back anytime!
I received excellent care from Dr. Roger; the service was quick and attentive.
Reply from the clinic
Ah, we're glad to hear that everything went well!
Always excellent service, my treatment is going perfectly. Pleasant environment, always spotless and with delicious coffee. 🥰🥰 …
Reply from the clinic
We love pampering our patients so they feel comfortable in our space! We're so glad you're happy with everything, Marina. It's a great pleasure to take care of your smile!
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