Galbiati Odontologia

Clinic response ():

Response from the owner a year agoThank you for your feedback, Mr. Zairon. Translated by Google ・ See original (Portuguese)

Clinic response ():

Response from the owner 6 months agoHello Simone, we provide care because we love what we do. Only in this way can we offer the best possible experience and results. Thank you for your trust and that of your family. Translated by Google ・ See original (Portuguese)

Clinic response ():

Response from the owner 6 months agoThis review is so absurd that it shouldn't even need a response. But in consideration of the patients who trust us, we will respond. The young man contacted us via WhatsApp, saying that he already knew his diagnosis and only wanted the price. After we gave him an approximate price and informed him that he would need a consultation to be sure, he began to insist on closing the treatment at the approximate price we had given, without a prior consultation. We explained the obvious need, in order to be able to give him an accurate price without errors, and that this consultation had a cost. His conversation and approach were very strange, but even so, he was treated with total respect. As we did not give in to his pressure, he threatened to give us negative feedback here and on Reclame Aqui (Brazilian consumer complaint website). Our legal counsel, analyzing the conversations and reviews he makes at all establishments, saw that it is a "modus operandi" to create an absurd and exaggerated situation, probably trying to gain some advantage. We at Galbiati Odontologia are always ready to serve everyone who respects and values ​​our work. Translated by Google ・ See original (Portuguese)

Clinic response ():

Response from the owner 10 months agoWe appreciate all the trust that you and your family have placed in us over the years! Translated by Google ・ See original (Portuguese)

Clinic response ():

Response from the owner 11 months agoHi Fernanda. Thank you for your comment and also for the compliment. Regarding the points raised, we would like to clarify for you and for anyone who reads this review. Our standard protocol includes the presentation and signing of a detailed contract before the start of treatment. In your specific case, the contract was indeed printed, but unfortunately it was not signed due to a specific oversight. Even so, all the details were explained in the initial consultation, but we understand that the patient does not remember everything, due to the numerous points discussed. As for the retainer, it is not included in the initial treatment cost, and we usually make this clear in the first conversation. We make this separation because we offer different types of retainers, with varying prices, so that we can choose the most appropriate option near the end of treatment. In your case, I even suggested a more economical solution by indicating direct payment to the laboratory — precisely to reduce your cost. Regarding additional maintenance appointments, they are only charged when the patient chooses to resume using the aligners after the completion of the original treatment, as happened in your case. The new planning and scanning were offered free of charge, with only the clinical services related to the new sessions being charged. We regret any lack of clarity during the process. Our goal has always been — and continues to be — to offer quality treatment that is transparent and offers the best possible cost-benefit ratio. We are available to discuss and clarify any further points. Translated by Google ・ See original (Portuguese)

Clinic response ():

Response from the owner 11 months agoMarcia, thank you so much for this testimonial. We always try to do our best! Come back anytime! Translated by Google ・ See original (Portuguese)