Patients
Reviews of Floss Dental Office.
Koh Samui, Thailand. 109 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Floss Dental Office is a well-established multi-doctor clinic on Koh Samui serving a predominantly international clientele across 7 confirmed specializations. Strong tourist logistics with WhatsApp, late hours, and walk-ins, supported by active social media presence. Light review manipulation from personal-connection reviews; no certifications found.
Authenticity
6/10Baseline 7 (named doctors, long-running island clinic). -1 light manipulation (4.85/109, personal-connection reviews from brother and close friend of Dr Grace).
Treatment quality
7/107 named specialist doctors confirmed in reviews (Grace, Poupee, New, Na, Gun, Nun, Jang). Complex procedures including RCT, implant replacement, Invisalign evidenced. No equipment brands verified.
Cleanliness
6/10Multiple international reviewers cite clean, modern facility. Netflix in treatment room noted. No ISO/JCI certification found. No independent lab verification.
Team
6/107 named doctors with distinct specializations confirmed across 50 reviews. English, French, German speakers confirmed. No verifiable credentials or university affiliations found online.
Price value
6/10Deep clean 2,500 THB confirmed. Positive value sentiment from international reviewers. No published pricing page on website or social.
Tourist suitability
7/10Koh Samui tourist island. 8+ nationalities served. WhatsApp and LINE active. Walk-ins and emergency slots. Late hours (8pm). Active Facebook and Instagram confirmed.
What comes up well
- 7 named specialist doctors serving 8+ nationalities
- Invisalign, implants, RCT, crowns, extractions all confirmed
- WhatsApp + LINE, walk-ins, late hours (8pm)
- Active Facebook and Instagram with consistent presence
- Competitive pricing: deep clean 2,500 THB
Points to weigh
- Light manipulation: 2 personal-connection reviews (brother and close friend of dentist)
- No published credentials or certifications for any doctor
- 3+ month wait for complex crown sequence reported
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 109 reviews
Have done pretty much every treatment you could imagine here and all worked out very well ! Was scared of dentists all my life but not anymore :) Thanks Floss & Team
Reply from the clinic
Thank you so much for you kind word and your trust 🙏🏼 …
Everything perfect, nice staff, and professional Doctors ☀️❤️, I’m so happy to be here and surely will come back to teeth check up again
Reply from the clinic
Thank you for your support. The pleasure is ours.
I can wholeheartedly recommend. I went for a clean and from booking to fair price, the entire process was excellent. My booking was with Dr Giew and I felt like I was in safe hands the entire time. Quality on par with European standards
Reply from the clinic
Response from the owner Edited 11 months agoThank you so much for your kind word. we're delighted to hear your entire experience was excellent. We look forward to welcoming you back in the future
I scheduled a cleaning before I left Samui. Great service and nice staff! I was in and out within 30 minutes with no pain and a clean mouth for 2000 THB. Highly recommend if you need a quick cleaning while you’re in Koh Samui.
Reply from the clinic
Thank you so much for your wonderful review. We're thrilled to hear you enjoyed our service and we look forward to welcoming you back whenever you're in Koh Samui.
This was my first visit to a dentist in Thailand and while there is always some trepidation this was all eliminated by first contact with the very professional, informative and friendly team. All my questions were answered directly and efficiently which set the pace for a great visit. I had a replacement filling and crown enquiry and all was fully explained in detail. Had the filling done…
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which was painless and efficiently mended with each step being explained. The result was impeccable dentistry. Detailed information for the crown sent to my whatsapp before I arrived home. I will definitely be back for the crown. I recommend Floss without any hesitation!!!
Reply from the clinic
That's amazing to hear. Thank you for your trust.
Excellent service and hygienist! Better than any private practice I have been to in the UK! My teeth feel squeaky clean and my tooth gems were removed effortlessly! Great value for money, will be back!!!
High modern praxis with extremely polite team❣️ Happy to come here since a few years🙏🏽 …
Reply from the clinic
Thank you for you trust always❣️
My tooth nerve became inflamed, and I made an appointment with the dentist. HOWEVER, considering the severe pain, they told me, “If someone cancels their appointment, we will let you know.” I agreed! I suffered from pain for three days!! After three days, I arrived at the clinic, only to be told, “You didn’t book/confirm your appointment.” Even though, at the end of my conversation with the…
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he receptionist, I wrote “I’m agree.” I do NOT recommend this dental clinic to anyone!!!!!
Reply from the clinic
Dear Andrey, We sincerely apologize for the disappointment that we were not able to give you a timely appointment. We understand how frustrating and painful it must have been to wait while experiencing severe discomfort. At the moment, our clinic is often fully booked weeks in advance, which makes it challenging to accommodate urgent cases. However, we always try our best to fit in patients when cancellations occur. We regret that we were unable to schedule you sooner. Your feedback is invaluable to us, and we will use it to improve our appointment scheduling process. If there is anything we can do to assist you further, please don’t hesitate to reach out. Best regards, Floss Dental Team
Clean, fully equipped dental office. The staff is helpful and very kind. The doctor is reassuring and attentive. He explains and shows everything in detail. I am grateful for their help. Thank you!
Reply from the clinic
Thank you so much for your kind words. It's our pleasure that you have good experience 🙏 …
Great service, I am from the UK and had a tooth infection. They were able to fit me in to a cancelled appointment same day. The dentist was really helpful and advised of treatment plan for when I get home. If I was staying in Thailand longer I would have had no issues opting for the treatment to be done at this clinic. I’d recommend to anyone needing dental work in south of Thailand.
They were able to see me very quickly, and we scheduled an appointment just three days later. The staff were very courteous. I received a thorough explanation of the procedure and what step we were currently at. They frequently asked if everything was alright and what they could do to make the dental visit as comfortable as possible. I was even given a blanket and a pillow. I must say it was…
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very comfortable, and the hour flew by.
My Boyfriend was here and He said; I was very satisfied with the dentist's practice, the employees are friendly and courteous, the dentist immediately found the problem and fixed it, if I have any problems with my teeth, I would be happy to come back, 5 stars
Very professional dental service. The doctor spoke english very well. We booked for my son an emergency appointment on Sunday. He could watch the TV on the ceiling during the treatment.😊 …
I had a professional teeth cleaning. I'm really satisfied; the communication and the professional teeth cleaning were great. 👍 …
Dr Grace is amazing. I'm terrified of dentists, Dr Grace & her staff made me feel so comfortable & she was extremely patient with me. They gave me noise cancelling headphones & I watched relaxing videos while in the chair. I will definitely be back here again. Thankyou Dr Grace & staff for helping me so much.
Reply from the clinic
Thank you for your kind words. The pleasure is ours.
Yesterday, my son had a tooth extracted. He used to be very afraid of the dentist, but now he's not afraid at all. It's really great. The doctor and assistants are very patient. The staff also provided excellent service and advice. I will definitely use their services again.
Reply from the clinic
Thank you. I'm very happy. 🙏🥰
One word: wow. This dental practice could teach Belgian dentists a thing or two. Arrived on vacation in Koh Samui with a toothache, contacted them in the morning, and was able to go the same day. And if you think that is already great service... I was warmly guided to the treatment room, which was extremely hygienic, by the way. They placed a blanket over me, and a super kind dental assistant…
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ensured everything went smoothly. The dentist was very professional, spoke good English, and walked me through all the options. Even during the treatment, they repeatedly checked to ensure I was doing okay, which was very reassuring. Afterward, I was given painkillers, a cold pack, and mouthwash. When I got back to the hotel, I was surprised to receive a WhatsApp message with additional tips, explanations about potential side effects, and reassurance that I could contact them anytime if I had concerns. W.O.W. And all of this for a third of the price in Belgium! So, if you're on vacation in Samui, you can visit this dental practice with peace of mind—you’ll be in great hands! Thank you to the entire team—you are amazing!
Reply from the clinic
Thank you very much for your kind words. It's our pleasure to help.
Hello Do you have an email address? I would like to contact you regarding treatment. Thank you.
Reply from the clinic
Thank you for your message. email: [email protected] we have whatsapp on this number +66 961949791 also
Wisdom tooth infection: The doctor was very competent and took the time to explain everything thoroughly, even using a translator and sending instructions via WhatsApp. He apologized for being 7 minutes late, which is unheard of. And all this without having to pay, as he only charges for the procedures themselves, not the initial consultation. I love this country! 🤩
Reply from the clinic
Thank you for your kind words.
Very good dental office! They did everything quickly and efficiently! The appointment was on time! I had a filling done on tooth 35 and polished tooth 47 (a piece broke off while eating), it cost 2,300 baht) Smiling and pleasant staff, they consulted and helped without delays)) Very good dental office! They did everything quickly and efficiently! The appointment was on time! I had a filling done…
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e on tooth 35 and polished tooth 47 (a piece broke off while eating), it cost 2,300 baht) Smiling and pleasant staff, they consulted and helped without delays))
Dr. Kiew is excellent! All the staff are so lovely. The dental work was thorough and clean, and they spoke very politely. Thank you so much! This makes me want to come to the dentist more often! 🥰🥰🥰 …
Reply from the clinic
I'm very happy. Thank you. 🙏😊
We went to this dental clinic on a recommendation. We were very pleased. They gave my daughter and me a dental cleaning. We were pleased with the results – high-quality work. We paid 3,000 baht for both of us. The doctor examined all our teeth. He congratulated us on the absence of cavities and gave helpful recommendations. The clinic's interior is very nice. I was especially surprised and pleased…
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sed with the TV on the ceiling in the doctor's office. You can lie back in the chair and watch pleasant videos.
Very happy with my teeth cleaning. Painless, fast and well done. I recommend.
Reply from the clinic
Thank so much for your kind word
Dr. Grace provides exceptional dental care with warmth and expertise. From her welcoming demeanor to her use of cutting-edge technology, every aspect of the experience is top-notch. She and her team create a comfortable environment, ensuring patients feel informed and at ease throughout their visit. I highly recommend Dr. Grace for anyone seeking high-quality dental care with a personal touch.
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