Patients
Reviews of Floss Dental Office.
Koh Samui, Thailand. 109 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Floss Dental Office is a well-established multi-doctor clinic on Koh Samui serving a predominantly international clientele across 7 confirmed specializations. Strong tourist logistics with WhatsApp, late hours, and walk-ins, supported by active social media presence. Light review manipulation from personal-connection reviews; no certifications found.
Authenticity
6/10Baseline 7 (named doctors, long-running island clinic). -1 light manipulation (4.85/109, personal-connection reviews from brother and close friend of Dr Grace).
Treatment quality
7/107 named specialist doctors confirmed in reviews (Grace, Poupee, New, Na, Gun, Nun, Jang). Complex procedures including RCT, implant replacement, Invisalign evidenced. No equipment brands verified.
Cleanliness
6/10Multiple international reviewers cite clean, modern facility. Netflix in treatment room noted. No ISO/JCI certification found. No independent lab verification.
Team
6/107 named doctors with distinct specializations confirmed across 50 reviews. English, French, German speakers confirmed. No verifiable credentials or university affiliations found online.
Price value
6/10Deep clean 2,500 THB confirmed. Positive value sentiment from international reviewers. No published pricing page on website or social.
Tourist suitability
7/10Koh Samui tourist island. 8+ nationalities served. WhatsApp and LINE active. Walk-ins and emergency slots. Late hours (8pm). Active Facebook and Instagram confirmed.
What comes up well
- 7 named specialist doctors serving 8+ nationalities
- Invisalign, implants, RCT, crowns, extractions all confirmed
- WhatsApp + LINE, walk-ins, late hours (8pm)
- Active Facebook and Instagram with consistent presence
- Competitive pricing: deep clean 2,500 THB
Points to weigh
- Light manipulation: 2 personal-connection reviews (brother and close friend of dentist)
- No published credentials or certifications for any doctor
- 3+ month wait for complex crown sequence reported
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 109 reviews
Going to the dentist is not in my top 5 activities, but actually Dr Grace makes it is as good as it can be experience. She is knowledgeable, thorough and has a remarkable customer service mindset.
Reply from the clinic
Thank you for your trust in us.
Recommend Dr Grace for every dental issue when you at Koh Samui , impress with the service.
Reply from the clinic
Thank you for your trust in us
Visiting Koh Samui? Get your dental work done at Floss Dental Office! The dentist is kind and provides excellent care. He's my younger brother!
Dr. Grace is one of my closest friends. Whether she admitted it or not, her dedication to improve patients' dental health and wellness is truly unmatched. I really recommend anyone who live in Samui or nearby. Go to Floss Dental and I guarantee you won't be disappointed. Just simple cleaning and you can see the different!
Great service ! Thank you for your job 🙏😍 …
It’s my go to place for any teeth related problem. Grace is a good English speaker and a trustworthy doctor. And she has a good heart for kids too.
I have two experiences ( regular cleaning + zoom whitening) with Dr Grace at Floss dental clinic The staff: very friendly and big smile : receptionist remind me all appointments The clinic : modern style and bright , very clean The treatment room : well equipped Plus big tv on ceiling for patient ‘s entertainment The dental service : all treatments are done properly Well explained procedures and…
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and prices. Professional team Dr Grace : she is the most patient dentist I ever had , even I was there for regular cleaning ( I don’t think it money making procedure ) she spent a lot of time explaining my gum issues etc. I sent my husband for treatment. She immediately became his fav dentist.
Dr Grace, is very professional and patient. My 7 year old needed a big filling with two injections, he was very very scared. Dr Grace was so patient with him and he didn't even notice when she did the injections because it was painless. Very impressive and very good value for money. Thank you Dr Grace 🙏 …
Fantastic the dentist, absolutely painless, the clinic is amazing really supporting well-being. The dentist speaks perfectly English and is the kindest dentist ever! I recommend her over few years now to all my network and it is always with Excellent feedback. Even dentist phobics could have a graceful experience with her. The best dentist of Koh Samui / Koh Phangan 100%. The only dentist I can…
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recommend with eyes closed.
The clinic is clean, the equipment is safe, and the doctor is very gentle.
👎👎👎👎 I’m disappointed with service as well will never use this shameless service again …
Reply from the clinic
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
I strongly recommend Dentist Ms Grace to anyone who needs dental treatments. She has the First Class professionalism and her knowledge in dentistry is superb and commendable. The dental fees charge is also very reasonable.
If you need the services of the best dentist on the island, look no further, Dr. Grace will take care of you in the most comfortable, painless and professional way possible.
On the first day of vacation, a tooth broke off that held a bridge in the upper jaw, so that the bridge came loose. All dental practises, as well as the dental department at Bangkok Hospital, were already closed. Since the Floß Dental Office was open until 8 pm, we arrived 15 minutes before closing time. When they saw my problem, they wanted to help me. Since the broken tooth was no longer…
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r bearable, there was actually only one tooth left to hold the bridge. From a medical point of view, I asked the dentist to try to glue the bridge temporarily. He didn’t want to give me any guarantee that the bridge would last longer than a day. Nevertheless, he did his best and the bridge still holds after a week. Many thanks to the doctor and his team for this sensitive work. They saved my vacation on Samui
Reply from the clinic
Thanks for your trust in us.
All the staff were very friendly and cheerful, and the doctor was especially lovely, friendly, and kind. The clinic was clean and the prices were reasonable.
Reply from the clinic
Response from the owner Edited 5 days agoThank you very much. Our team and doctors are ready to take care of you and you are always welcome.
Had teeth cleaned and polished today and the service is first class , not a fan of dentists in the uk but Floss are super professional and pain free, booked in for further treatments 👍 …
Reply from the clinic
Thank you for you trust in us🙏🏻 …
The entire Floss-Team are very professional, very friendly and kind. 💜 They booked me in very fast, explained the entire process and have a very professional and clear communication. After my second treatment, my mouth felt completely back to normal. The gentle way of the team and Dr. New helped me overcome my big dentist fear and they never laughed at me, instead helped me throughout the…
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e process very calm and friendly. The pricing is absolute fair. Highly recommend his team for their skill and care. 🙏🏼 🙏🏼
Reply from the clinic
Thank you for your trust 🙏🏻 …
I came in with a broken tooth. We didn't have an appointment. They were very kind and squeezed me in. I was very scared, but the professionalism, kindness, and extras of the office took away all my fears. Thanks to the receptionist's excellent work and the doctors' extraordinary expertise, I left happy. Thank you very much for everything!!
Reply from the clinic
Thank you for your kind words, We are glad that we could help,
Excellent clinic with attentive staff. We had dental treatment for myself and my child, and everything went well. I recommend them.
Reply from the clinic
Thank you for your kind words.
We booked this place for the whole family and we were not disappointed . The best dental experience that we have ever had. From the customer service to the dental work. Dr. Poupee is great.
Reply from the clinic
Thank you so much for your kind review! We’re delighted to hear that your family had a great experience with us. Our team truly appreciate your trust, and we look forward to taking care of you again
I'm terrified of dentists! Today I had a toothache so I called to book an appointment. The schedule was full, but luckily a case became available, so I was able to get treatment. The service was excellent, from the receptionist at the counter to the treatment room. The dentist was very kind and made me feel less nervous. They provided great care and advice, the price was reasonable, and they…
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even followed up and informed me of the results via LINE. I was very impressed! ❤️❤️❤️
Reply from the clinic
Response from the owner Edited 3 weeks agoThank you so much for your review, and it was a pleasure taking care of you. You are always welcome!
Highly professional reception service offering very comprehensive advice and fair pricing. Expert dentist with very good communication. The most comfortable dental experience you could hope for. Having used several dentists in Koh Samui I can recommend Floss as the BEST.
Reply from the clinic
Thank you very much of your kind words.
I have been having a cleaning every six months for the pst three years, and I cannot praise Floss enough! They are super gentle and attentive, go to extraorfdinary lengths to make one feel comfortble.
Reply from the clinic
Thank you very much for your trust.
The clinic is clean, the staff are lovely, and the dentist is kind, gentle, and explains everything clearly. I used to be afraid of dentists and didn't dare go, but now I want to take better care of my dental health. I highly recommend this clinic! 10/10, no complaints. ☺️🙏🙏❤️ …
Reply from the clinic
Thank you very much ❤️
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