Patients
Reviews of Family Dent Phuket.
Phuket, Thailand. 213 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.5 out of 10
Overall score
Family Dent Phuket is a Russian-founded dental tourism clinic in Phuket with a well-credentialed Thai team led by Dr. Kat (Chulalongkorn). It excels for Russian-speaking tourists with dedicated coordinators and tour packages, but three independent price complaints and Mon-Fri-only hours limit its appeal for broader dental tourism.
Authenticity
7/10Genuine review mix: ~43 five-star, 1 four-star, 1 three-star, 3 one-star. One duplicate pair (Geta Novac) is a data artifact from double-ingestion of same Google review, not solicited manipulation. No deductions applied.
Treatment quality
6/10One documented treatment injury: crown installation caused removal of opposing tooth enamel resulting in permanent sensitivity (3-star review). -1 deduction. Otherwise strong outcomes across cleaning, extraction, restoration, and braces repair stories.
Cleanliness
8/10Multiple reviews cite 'beautiful clinic', 'clean', 'modern equipment', '3D scanning', 'portable equipment'. No negative cleanliness mentions. Strong signal from varied reviewers.
Team
8/104 named dentists with verifiable credentials: Dr. Kat (Chulalongkorn DDS 2010, implant cert, ortho cert, IAO member), Dr. Praewa (Mahidol University), Dr. Jib (Manila + Thai license), Dr. Pureen (Chiang Mai 2024). Strong credentialed team.
Price value
4/103 independent reviewers cite overpricing: 15,000 baht plate removal (market rate 3,000), 6,000 baht extraction, 9,000 baht CT scan, undisclosed 750 baht consultation fee. Consistent price-transparency complaints across unrelated reviewers.
Tourist suitability
6/10Phuket location ideal for tourists. Russian-language is primary niche with dedicated coordinator. English secondary but confirmed. Dental tourism packages include hotel and transfers. Mon-Fri 9-17 only limits tourist access. Russian expat/tourist niche dominates.
What comes up well
- Dr. Kat: Chulalongkorn DDS, IAO member, implant and ortho certifications
- Dr. Praewa trained at Mahidol University, Thailand's top dental school
- Dedicated Russian-speaking coordinator; dental tourism packages with hotel and transfers
- Strong emergency responsiveness: same-day appointments, braces repair refused elsewhere
Points to weigh
- 3 independent reviewers cite significant overpricing vs. comparable Phuket clinics
- Undisclosed 750 baht consultation fee reported without advance notice
- Mon-Fri 9am-5pm only: limited hours for tourists on flexible schedules
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 213 reviews
Don't trust the good reviews! It's a complete rip-off! We asked to have an orthodontic plate removed, which costs 2,000-5,000 rubles in Russia. Here, they said they would, but they couldn't remove the crowns from the plate because I had braces. I think this alone can be used to judge the doctor's competence. BUT! They could have removed the crowns in Russia, but THEY CHARGED 15,000!!!! FIFTEEN!…
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THOUSAND! BAHT! They removed the plate the same day at an EXPENSIVE clinic for 3,000!!! This isn't a dental clinic, it's a scam! I wouldn't wish this on anyone! Best wishes to everyone, stay healthy, and don't fall for these kinds of scammers!
Reply from the clinic
Thank you for your feedback! We have carefully reviewed your request and would like to explain the situation in detail. You have been quoted the cost of services according to our official clinic price list. Here is the cost for each procedure: - Dentist consultation – included in the total price. - Removal of braces – 8,000 baht. - Removal of two dental crowns – 2,000 baht. - Removal of the material used to secure the braces and cleaning the tooth surface to prevent cavities – 3,000 baht to avoid possible complications after removal. - Removal of the orthodontic plate – 4,000 baht. Therefore, the total cost is exactly 15,000 baht. All of the listed procedures are included in the price and are essential steps for high-quality service. Furthermore, we doubt the possibility of performing a similar set of procedures elsewhere for only 3,000 baht, as the procedure requires a qualified approach and high-quality materials. To thoroughly discuss your situation, please contact us using your preferred method and provide your full name, the exact date, and time of your visit to our clinic. This will allow us to promptly clarify the circumstances of your request and take the necessary measures. Your trust and the comfort of our patients are important to us, so we are ready to consider your complaint individually and objectively. Thank you in advance for your understanding and cooperation!
I liked it, it was fast and professional, there was a Russian-speaking employee...
The service was excellent, I liked it very much! 🥰 …
Today I had a dental checkup to see if my teeth could be saved and treated. I was pleased with the appointment: the service was polite and attentive. They took good, detailed dental x-rays and explained everything clearly about my condition. Thank you for your professional approach 👍☺️ …
Clean, excellent service, and the doctor gave very good advice.
I was very pleased with the dentist's work! I had serious doubts about seeking dental care in Thailand. But the clinic and staff dispelled all my doubts, starting with the fact that they perform everything very gently, from injections to the most complex procedures. Thank you!
Great clinic, they have Russian-speaking staff, they helped with everything, I recommend it to everyone
Highly professional dental care, very responsive clinic staff, I am very satisfied, they approached my case very competently, explained everything in Russian, I recommend them.
Excellent service, good doctors who speak English and Russian speaking assistant. I made a tooth extraction, then xray and hygiene
I had a very disappointing experience at this clinic. They asked for 6,000 baht for a single (even if complicated) tooth extraction, which is extremely expensive for Thailand. Because of this high price, I decided not to proceed with the treatment. What bothered me even more was that they requested a 750 baht consultation fee after the doctor visit without informing me about this charge in…
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advance. In many places around the world, consultations are free or the fee is clearly communicated beforehand. The lack of price transparency was very frustrating. I recommend asking about all fees upfront before visiting.
Good clinic, modern equipment, 3D scanning, cheaper than others and they sent the results quickly
Reply from the clinic
Natalia, good afternoon! Thank you for your trust! It's especially important to us when patients report that their treatment was calm and comfortable. We're pleased that you appreciate our technology and digital approach to treatment.
Excellent service and doctor. I had my teeth cleaned, and the Russian-speaking coordinator helped translate everything. The quality of service is no worse than at home.
Reply from the clinic
Valeria, thank you so much for your feedback! We're very pleased that you appreciate our work—we truly strive to support our patients at every stage and make their treatment as comfortable as possible.
Excellent service, fast, clean, and the doctor was very gentle. I'm very impressed ♥️
Reply from the clinic
Thank you for your review. We hope to have the opportunity to serve you again in the future. 🙏😍 …
The clinic is good in terms of both service and prices, but when they were installing the crown, they removed enamel from my lower tooth to ensure proper occlusion. As a result, the lower tooth is extremely sensitive, and there's nothing that can be done about it. 🥲 …
Reply from the clinic
Alena, thank you for such a high rating! We're very pleased that you're happy with the crowns and your new smile. Regarding the polishing of your lower tooth, we polished it within the enamel. We invite you to make an appointment at our clinic, where we'll apply a special gel to reduce sensitivity.
Excellent clinic. I got an appointment the same day. They did a tooth restoration. I recommend them.
Reply from the clinic
Thank you for your feedback! We strive to respond as quickly as possible so you can get help when you need it.
Very quickly and efficiently helped correct another dentist's work! Thank you so much 🙏🏼🙏🏼🙏🏼 …
Thanks, guys, you saved me before the shoot! I cracked a tooth. I wrote at 8am today, was already in the chair by 10:15, and now I've left with a nearly finished tooth. I've been waiting a couple of days for the crown, and I'm a happy man! Fast, professional, portable equipment, all the shots are taken on-site, and for the crown, they make an impression with a machine!
Reply from the clinic
Zoya, thank you for such a high rating! We're thrilled you're happy with the crown and very pleased you mentioned the speed of your appointment. We appreciate your time.
A very nice building with friendly staff. It's convenient that they mostly speak Russian. I've never felt more comfortable in a dentist's office.
Reply from the clinic
Thank you for your high rating! We're glad that having a Russian interpreter made your treatment more comfortable and understandable.
It was a very pleasant dental experience. The Russian translator, the dentist, and the assistant all fussed over me and treated me like I was a child. Everything was top-notch. A special surprise was when my jaw got tired and started shaking—they placed a retainer in my mouth, and I was able to rest and practically fell asleep. My first visit to the dentist was so relaxing and stress-free. I…
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highly recommend this place.
Reply from the clinic
Irina, thank you for such a detailed and warm review! We're happy we were able to make your treatment comfortable, understandable, and high-quality. We'll always be happy to see you again.
I was wintering in Thailand, and a retainer fell off one of my teeth. I had two months until I could return to Russia. This clinic was the only one that took me; everyone else refused. They glued the retainer back in place, just as it was. The doctors were very pleasant, as was the Russian coordinator at the clinic—it made communication so much easier!
Reply from the clinic
Thank you for your smile and for trusting us with your health.
Wonderful clinic! The service and quality are top-notch. You can schedule an appointment via WhatsApp. Messages are in Russian. They respond quickly. While we were at the clinic, we had a Russian-speaking manager with us, who I believe has a medical degree. We had three teeth extracted for my mother (at other clinics, we were sent straight to the hospital with our complicated case). Everything…
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went quickly. I rarely leave reviews, but I really want to support this clinic. They're amazing!
Reply from the clinic
Thank you for such kind words! We strive to make every patient feel comfortable.
A wonderful clinic. They made an appointment the same day, and they beautifully restored my chipped tooth. Alina, a Russian-speaking guide, clearly and competently translated all my requests to the doctor, and everything was taken into account. I definitely recommend visiting them if you have dental problems on the island. 🫶 …
Reply from the clinic
Daria, thank you for your feedback and recommendations! We look forward to seeing you again for our preventive checkups.
Super clinic and super doctors, I had my teeth extracted and treated here, the service and prices are very reasonable! I recommend 👍🏻👍🏻👍🏻 …
Reply from the clinic
Thank you for your kind words about our doctors! We are proud of our international team of specialists.
I had a cleaning, everything was perfect! Dr. G is a professional 👍🏻 …
Reply from the clinic
We are very pleased that you noted the professionalism of Thai doctors – we will pass on your gratitude to them.
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