Ara Hera
April 2026 · ★ 5
Very friendly service and very satisfying results, thank you Etama Dental Care 😊 …
Kawasan Sentosa Perdana (SP) Blok Anggrek 3A Kawasan SP, Batam, Indonesia
SmileJet AI Audit Score for Etama Dental Clinic - Batam: 6.1/10 overall. Authenticity: 7/10 — 4.44 rating with 4 negative reviews out of 36 is credible. Named doctor Drg. Eka Tambunan confirmed by two independent reviewers. One reviewer references 'all Dentak Care branches' suggesting a chain; negative reviews are specific and plausible.. Treatment Quality: 6/10 — Drg. Eka Tambunan praised for gentleness and communication. Serious concern: one patient with nerve pain had the tooth tapped during examination causing extreme pain despite telling the doctor it was sensitive. Incomplete filling with no follow-up treatment plan also cited. Root canal offered without upfront cost disclosure.. Cleanliness: 7/10 — Clean and comfortable environment across majority of reviews. Dental X-ray on site. Complimentary coffee and tea in waiting area. Snacks available outside. No hygiene complaints.. Team: 7/10 — Drg. Eka Tambunan is the known primary dentist, praised as friendly and informative. Substitute doctors also praised by one reviewer. Admin and nursing staff consistently rated friendly. No recurring staff complaint pattern.. Price Value: 6/10 — Consultation fee of 90k surprised one patient who appeared to expect free consultation. Root canal package at 2 million presented without upfront disclosure of total cost. Most reviewers describe pricing as affordable. Promotions offered.. Tourist Suitability: 4/10 — Located in west Batam away from the tourist ferry corridor. No Singaporean visitor mentions. No English-language reviews. Incomplete filling outcome and undisclosed root canal pricing are risks for tourists who cannot return for follow-up care.. Summary: Etama Dental Clinic is a local west Batam practice anchored by Drg. Eka Tambunan, who has built loyal repeat patients. Facilities include dental X-ray and a relaxed waiting environment. Treatment quality concerns include inadequate follow-through on a filling complaint and a painful examination of a declared sensitive nerve tooth. The west Batam location and absence of tourist visitors limit its score for dental tourist suitability. Key strengths: Drg. Eka Tambunan: friendly and informative, praised by multiple repeat patients; Dental X-ray available on site; Complimentary coffee and tea in waiting area; Promotions and year-end discounts offered; Fast service consistently noted. Points to note: Patient with declared nerve sensitivity had tooth tapped during exam causing extreme pain; Incomplete filling with no clinical solution offered on follow-up complaint; patient left in toothache; Root canal package cost (2 million IDR) not disclosed upfront until after first session. Confidence: High. Based on 36 reviews and 1 sources. Audited 18 May 2026.
SmileJet AI Audit
Confidence
● High
Audited 18 May 2026
Authenticity
7
Treatment Quality
6
Cleanliness
7
Team
7
Price Value
6
Tourist Suitability
4
"Etama Dental Clinic is a local west Batam practice anchored by Drg. Eka Tambunan, who has built loyal repeat patients. Facilities include dental X-ray and a relaxed waiting environment. Treatment quality concerns include inadequate follow-through on a filling complaint and a painful examination of a declared sensitive nerve tooth. The west Batam location and absence of tourist visitors limit its score for dental tourist suitability."
Highlights
Watch out for
Score Breakdown
4.44 rating with 4 negative reviews out of 36 is credible. Named doctor Drg. Eka Tambunan confirmed by two independent reviewers. One reviewer references 'all Dentak Care branches' suggesting a chain; negative reviews are specific and plausible.
Drg. Eka Tambunan praised for gentleness and communication. Serious concern: one patient with nerve pain had the tooth tapped during examination causing extreme pain despite telling the doctor it was sensitive. Incomplete filling with no follow-up treatment plan also cited. Root canal offered without upfront cost disclosure.
Clean and comfortable environment across majority of reviews. Dental X-ray on site. Complimentary coffee and tea in waiting area. Snacks available outside. No hygiene complaints.
Drg. Eka Tambunan is the known primary dentist, praised as friendly and informative. Substitute doctors also praised by one reviewer. Admin and nursing staff consistently rated friendly. No recurring staff complaint pattern.
Consultation fee of 90k surprised one patient who appeared to expect free consultation. Root canal package at 2 million presented without upfront disclosure of total cost. Most reviewers describe pricing as affordable. Promotions offered.
Located in west Batam away from the tourist ferry corridor. No Singaporean visitor mentions. No English-language reviews. Incomplete filling outcome and undisclosed root canal pricing are risks for tourists who cannot return for follow-up care.
Important — about this score
Please read before drawing conclusions about this clinic.
This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.
How the algorithm penalises scores
Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.
These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.
Clinics may request a review of their score at any time. Read full methodology →
Etama Dental Clinic - Batam is an established dental practice in the western part of Batam, Riau Islands, Indonesia, providing routine general dentistry, cosmetic dentistry, and orthodontic services for residents of west Batam and visiting patients from across the region. The clinic operates with its own website and dedicated patient communication channels, reflecting the contemporary positioning of established Indonesian dental clinics that compete on visible quality, organized communication, and a clear online presence. The clinic serves a mix of local Indonesian patients and the cross-border patient flow that characterizes Batam dentistry.
The clinic operates in the standard Indonesian primary-care dental clinic format known as klinik pratama gigi, the most common configuration for neighborhood dentistry across Indonesian cities. Practices of this type typically run with one or two operatories, a principal dentist supported by a dental nurse or assistant, and a focus on the everyday treatment needs of a local patient base alongside the cross-border patient flow that characterizes Batam dentistry.
The clinic provides a typical neighborhood-to-mid-tier dental offering combining routine general dentistry, prosthetic work, cosmetic dentistry, and orthodontic treatment. Services typically include scaling and polishing for periodontal maintenance, composite resin fillings, simple and moderately complex extractions, root canal treatment, removable prosthetic work such as acrylic dentures and flexible partial dentures, and ceramic and porcelain-fused-to-metal crowns and bridges for tooth restoration. Cosmetic services usually include in-office or take-home teeth whitening, composite bonding for minor aesthetic corrections, porcelain veneers for front-tooth aesthetics, and smile design treatment plans for patients seeking comprehensive aesthetic improvements. Pediatric dental care is typically available for routine examinations, fluoride application, fissure sealants, and simple restorative work for primary teeth.
Orthodontic treatment is one of the most actively pursued categories in Indonesian dentistry, with strong demand among teenagers and young adults across the country. Treatment is typically structured as an installment-based package covering brackets, monthly adjustments, and final retainers. General dentists in Indonesia commonly handle straightforward orthodontic cases, while complex skeletal corrections or cases requiring orthognathic surgery are referred to a specialist orthodontist (Sp.Ort) at one of the larger orthodontic centers in Batam. Clear aligner therapy is increasingly available in well-equipped Batam clinics for selected cases.
Batam's position as Indonesia's most accessible international entry point from Singapore has shaped its dental sector in distinctive ways. Singaporean dental fees are among the highest in Asia, and treatment in Batam typically runs at twenty to forty percent of equivalent Singapore prices, which has made the island a recognized cross-border dental tourism destination. Singaporean patients can reach Batam in under an hour via direct ferries from HarbourFront in Singapore to the Batam Center terminal, and many make day or weekend trips specifically for dental care. While the Nagoya district is the primary location for most Singaporean patient visits, the western half of the island including Batu Aji and the Sekupang area also serves a steady patient base, including some cross-border patients who arrive via the Sekupang ferry terminal connecting to Tanah Merah in Singapore.
Cosmetic dentistry is a particularly active category in Batam given the cross-border price advantage relative to Singapore. Composite veneers, porcelain veneers, smile design treatment plans, and digital design previews have all become mainstream offerings in well-equipped Batam clinics. Treatment can range from small composite repairs that take a single appointment to comprehensive multi-tooth porcelain veneer cases that span several visits over a few weeks. Indonesian price points for cosmetic dentistry remain a fraction of equivalent fees abroad, which makes Batam an attractive option for both domestic and international patients seeking smile improvements at accessible costs.
For routine and moderate-complexity dental work, an established neighborhood clinic in Batam is typically a good fit for residents of the island who want a familiar local dentist, as well as for cross-border patients on a one to three day trip during which a checkup and clean, several fillings, simple extractions, basic crowns, denture adjustments, or moderate cosmetic work can be completed. For more involved work such as full-mouth implant rehabilitation, complex periodontal surgery, or extensive porcelain veneer cases requiring multiple visits, larger Batam dental centers with multi-specialist teams and in-house imaging facilities are typically a better match.
Patients evaluating any clinic in this category should verify several practical points before treatment begins. The first is that the principal practitioner is a licensed dokter gigi (drg.) registered with the Indonesian Dental Council (Konsil Kedokteran Gigi Indonesia), and not an ahli gigi or tukang gigi, which are traditional denturists whose legal scope under Permenkes 39 of 2014 is limited to producing removable acrylic dentures and does not include drilling, fillings, extractions, root canals, implants, or any treatment of natural teeth. The second is to ask which specific procedures the clinic performs in-house and which are referred to specialists, so that complex cases are routed correctly from the start. The third is to confirm whether digital radiography or panoramic imaging is available on site, or whether radiographs are taken at a partner imaging center.
Pricing transparency is generally strong in Batam dentistry, particularly because of the cross-border Singaporean patient base. Clinics typically present a written treatment plan with itemized fees following the initial consultation and any required radiographs, and many provide indicative price lists in English alongside the standard Bahasa Indonesia versions. Patients are usually welcome to ask about alternative materials, treatment sequencing, and installment options for larger plans. Communication in English is generally available in Batam dental clinics given the regular international patient flow. As with any healthcare decision made abroad, prospective patients should review the clinic in advance, confirm the treatment plan in writing, and verify that aftercare and any required reviews can be arranged either locally during the visit or remotely after returning home.
4.4
★ 36 reviews
Ara Hera
April 2026 · ★ 5
Very friendly service and very satisfying results, thank you Etama Dental Care 😊 …
salmudiana Sembirin
April 2026 · ★ 5
The place is comfortable and clean, the doctors and nurses provide friendly and fast service.
MONIKA Putri Utami
April 2026 · ★ 5
The service is good, the doctor is very gentle and friendly, I recommend it 🫶 …
Saneva Morang
April 2026 · ★ 5
The service is very good, the place is clean and the doctors, nurses and team are very quick and friendly.
Restina Manihuruk
April 2026 · ★ 5
The place is comfortable and the doctor is friendly. 👍 …
Tab Ba
April 2026 · ★ 4
The doctor is friendly and beautiful, the service is fast.
Nopita tambunan
April 2026 · ★ 1
This is the first time I've had a consultation and it cost me 90 thousand 🤣 …
Hidawati Ginting
April 2026 · ★ 5
Let's check your dental health with Drg Eka Tambunan. The service is very good and satisfying. The dentist is also friendly🙏🙏🙏 …
Akun gojek
April 2026 · ★ 1
I had a filling there, not all the holes in my teeth were filled, then after I came back the solution from there was only to be told to brush my teeth diligently and there was no other solution, and NOW I AM SUFFERING FROM TOOTHACHE!!!!!!!!
Clinic response ():
Response from the owner a year agoThank you for your feedback, sir/madam. Please come again, sir/madam. We will serve you well again. Translated by Google ・ See original (Indonesian)
Sudirmanpanjaitan Panjaitan
April 2026 · ★ 1
Can you get a tooth filled with BPJS? Please review. Otherwise, the filling won't be complete.
Clinic response ():
Response from the owner a year agoThank you for your question. We are currently not partnered with BPJS Kesehatan. Translated by Google ・ See original (Indonesian)
Share your experience at Etama Dental Clinic - Batam. Your review will be published after our team approves it. No account required.
Every clinic on SmileJet is evaluated by our international medical advisory board and must meet strict quality, safety, and hygiene standards.
We'll get back to you within 24 hours with a personalised quote.
★ 4.4 (36 reviews)