Patients
Reviews of Drs. Durán & Martínez.
Bayamón, Puerto Rico. 208 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
8/10Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.
Cleanliness
8/10Baseline 8: hygiene protocols supported by equipment. Final 8.
Team
8/10Baseline 8: dentist Dr. Ramon, Dr. Ivette named. Final 8.
Price value
8/10Baseline 8: transparent and competitive pricing. Final 8.
Tourist suitability
8/10Baseline 8: tourist support offered. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Ramon
- Uses high-quality materials including Porcelain
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 208 reviews
Today was my first appointment at the Durán & Martinez office. The experience was extraordinary, from the moment I arrived at reception to the office tour. I especially want to highlight Lorena González, who was very kind and made me feel …
Reply from the clinic
It's so lovely to read about your experience, Jeannette! Thank you for highlighting Lorena, Dr. Pastrana, and Sherly Raiza—excellent professionals who give their best every day. We look forward to welcoming you back with the same dedication! 💙
Great facilities and even better staff. Cost friendly, and explains everything in depth with no rush. Highly recommend
Reply from the clinic
Thank you so much for your words, Aaryn! It means a lot to know you felt comfortable, well-informed, and cared for. That’s exactly what we strive for. It was a pleasure having you with us! 💙✨ …
I had a facial cleansing today and I highly recommend Lorena Gonzalez. Thank you for such a spectacular cleansing. I felt absolutely nothing. Ask about her! 100% recommended.
Reply from the clinic
Thanks, Harley, for your recommendation! It's a pleasure to know your experience with Lorena was spectacular. We'll pass your message along to her! 💙✨
Very welcoming and friendly team! Thank you Inoshka, Dr. Camuñas!
Reply from the clinic
Thank you, Natalia, for trusting us! Inoshka and Dr. Camuñas will be happy to know you felt in good hands. We look forward to seeing you again! 💙
Excellent service, highly professional, a top-notch clinic. From arrival to departure, the experience was exceptional. Attended by Lorena, Sheila, and Dr. Pastrana.
Reply from the clinic
Thank you for your kind words, Ricardo! We're so proud to hear that your experience was so positive. Lorena, Sheila, and Dr. Pastrana will be delighted to hear from you. You're always welcome! 💙
Natalia and Dr. Meredith were excellent to me. They explained everything and helped me with my treatment.
Reply from the clinic
Thanks, Kevin, for sharing your experience! Natalia and Dr. Meredith always strive to provide clear and trustworthy care. We're here for whatever you need!
I’ve been trying to reach out to this Company for the last four days left numerous messages and all I got back was they automated text message stating that I needed to pay $75 I’m not sure if this is a bogus site or not but six days no …
The best dental experience I’ve had in Puerto Rico. The office is truly warm and welcoming. Had no language barrier issues. The staff is professional and accommodating. Natalia (my hygienist) was so amazing and thorough! Dr. Escalera was truly wonderful to see! See you in 6 months!!
Reply from the clinic
You just made our day, Nicole. Thank you for trusting us with your smile! Looking forward to see you soon.
First experience in a long time where I felt comfortable. Excellent service; everyone was very kind from the moment I walked in, from the dental assistant to the doctor. They explained everything very well. Thank you.
Reply from the clinic
Thank you, Grace, for trusting us. It was an honor to provide you with an experience where you felt comfortable and well cared for. We're here to take care of your smile with dedication. 💙
I've never had such a pleasant experience at a medical office. I'm impressed with the treatment from all the staff, especially Dr. Pastrana, Lorena, and Mariela. It's five-star service, super professional, and worth every penny! I'm so happy!
Reply from the clinic
Sariluz, we're so glad to hear that our team did their best to make your experience so special. Dr. Pastrana, Lorena, and Mariela will be delighted to hear about it. Thank you for your trust!
Excellent dental experience I had a very pleasant visit with Dr. Sheila Denise. The staff was very …
Reply from the clinic
It's a pleasure to care for smiles like this. Sheila Denise and the team always give their best to make every visit feel this comfortable and clear. We'd love to see you again! 💙
In 2018, Dr. Duran treated me for trauma to four teeth, and since then I consider this office the best medical office I've ever been to. This year I had an emergency with one of those teeth, and this time Dr. Escalera treated me. Excellent …
Reply from the clinic
Your story fills us with pride. The fact that you've trusted us since 2018 and continue to leave happy speaks volumes. Thank you for letting us be a part of your smile! 💙
Gigi performed my dental cleaning and it was truly an excellent job and service.
Reply from the clinic
Thanks Joeliz for sharing! Gigi puts so much care into every detail, and comments like yours confirm it. 💙
Excellent service from the staff, especially Ninoshka and Dr. Merediz. The experience was like a spa day.
Reply from the clinic
Veronica, we can see you enjoyed your visit! Ninoshka and Dr. Merediz always go the extra mile to take care of every detail. We look forward to seeing you again with the same energy and affection! 💙
Amazing place truly a gem in the world. I would recommend anyone to come they actually listen to you and treat you like family.
Reply from the clinic
Marcos, it means a lot to hear that! We’re all about making you feel heard, cared for, and right at home. Can’t wait to see you again, and thanks for spreading the word! 💙 …
Sheila Denise was excellent with my cleaning! Very kind, very helpful… she made this experience so much more relaxing. Thank you!!! 🫶🏼 …
Reply from the clinic
Thank you for sharing your experience! We are proud to have such dedicated and attentive professionals as Sheila Denise, who understand our mission and our patients' priorities so well. We look forward to seeing you at your next appointment! 💙
Called 50 times, no one has answered the phone once. Not saying they are not good but customer service is quite bad.
Reply from the clinic
Hello Nick, apologies for the inconveniences. We receive a high volume of calls, however, you can be sure that if you leave a voicemail or text message we will get back to you as soon as possible.
Excellent service! Thanks to Sheila, Raiza, Ixsa, and Dr. Gil. I feel safe and at home with the entire service.
Reply from the clinic
Thank you so much for your message, Nicole! We're honored to know you feel safe and at home with our team. Sheila, Raiza, Ixsa, and Dr. Gil will be delighted to read your review. 💙
My experience at Drs. Durán & Martínez's office has always been excellent. It's on another level! I had a dental emergency today and they attended to me promptly, kindly, and …
Reply from the clinic
Thank you for sharing your experience, Karina! Providing you with the promptness and care you deserve is our standard and what motivates us to keep going. We hope to see you soon. 💙
I loved it!!! Very pleased with the service. Dr. Durán is very skilled; they helped me with my emergency—a fractured edge of my tooth—and it turned out spectacularly!!! The girls Genesis, Sheila, and Gigi were all very special… Highly recommended
Reply from the clinic
Thank you for your grateful smile, Linda! Knowing that you felt well taken care of by our team and that you loved the result fills us with satisfaction. We're always here to serve you! 💙
Ixsamar and Dr. Merediz gave me excellent treatment! The facilities are amazing. The overall level of professionalism is top-notch. Highly recommended!
Reply from the clinic
Thank you, Pedro, for your comment! Knowing that your experience with Ixsamar and Dr. Merediz was excellent fills us with satisfaction and pride. Your recommendation means a lot to us! 💙
Wow, what an experience! The service was spectacular. I love that they take their time to attend to you and explain everything without rushing. Assistant Natalia Rodriguez and Dr. Frances Escalera were a total success! I'll be back very soon.
Reply from the clinic
William, thank you for such a lovely message! It's wonderful to hear you felt so well taken care of. Natalia and Dr. Escalera would be delighted to see you again. 💙
I want to express my gratitude for all the care I received from Dr. Pastrana, Itza, and Rayza. They are very professional and have great compassion.
Reply from the clinic
Thank you, Maria, for your lovely message! Dr. Pastrana, Itza, and Rayza appreciate your trust and are delighted that your experience was so special. 💙
The best dental office I've ever been to. Dr. Pastrana, Genesis, and their assistant Ixsa are all incredibly professional. I highly recommend them.
Reply from the clinic
William, it was so exciting to read your message! Thank you for trusting our team. Dr. Pastrana, Genesis, and Ixsa were delighted to see you. 💙
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