Patients
Reviews of Drs. Durán & Martínez.
Bayamón, Puerto Rico. 208 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
8/10Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.
Cleanliness
8/10Baseline 8: hygiene protocols supported by equipment. Final 8.
Team
8/10Baseline 8: dentist Dr. Ramon, Dr. Ivette named. Final 8.
Price value
8/10Baseline 8: transparent and competitive pricing. Final 8.
Tourist suitability
8/10Baseline 8: tourist support offered. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Ramon
- Uses high-quality materials including Porcelain
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 208 reviews
Excellent service from the moment they helped me find parking, opened my door, and escorted me. They were kind and explained everything clearly and patiently. They were incredibly gentle working on my mouth, which was already sore. I'm very pleased with the result.
Reply from the clinic
Yarismari, your trust is the greatest recognition. Taking care of your comfort and handling every detail to the letter is part of our daily work. Thank you for your kind words! 💙
It was excellent for me. Dr. Pastrana and her team treated me very well and explained all the procedures to me very well.
Reply from the clinic
Vilmary, thank you for trusting Dr. Pastrana and her team. We always strive to ensure that communication with our patients is as clear and precise as their new smile. 💙
Dr. Escalera Assistant Natalia Extremely pleased with the results, excellent service and professionalism.
Reply from the clinic
Jorge, thank you for your trust! Dr. Escalera and Natalia will be delighted to know how special your visit was. 💙
Excellent service, Dr. Escalera. Maria and Yamie started dental treatment and I trust they will do their best, demonstrating their skill and professionalism.
Reply from the clinic
Olga, thank you for trusting Dr. Escalera, María, and Yamie! We're honored to be with you at the beginning of your treatment and to provide the best of our team every step of the way. 💙
Dr. Pastrana was excellent, but the highlight of the visit was Lorena, who provided outstanding service and explanations. Very good work, and I'm very satisfied.
Reply from the clinic
Gonzalo, we greatly appreciate your review and the recognition of Dr. Pastrana and Lorena. Your satisfaction confirms our commitment to excellence with every visit. 💙
Assistant Natalia, with her innovative technology, is absolutely amazing—sweet, very attentive, and professional. With a teacher's touch, she explained everything to me with great care and dedication, making me feel right at home. Dr. …
Reply from the clinic
Jonathan, we sincerely appreciate your comprehensive and positive review. Recognition like yours reinforces our commitment to providing excellent service, with top-notch professionals and the highest level of technology. 💙
I dare say that the service, attention, interior design, and friendliness of the entire team at this office are on par with the Ritz Carlton. If I had to describe my experience with Durán & Martínez in one word, it would be: Extraordinary.
Reply from the clinic
Carlos, what an honor to receive such kind words! Thank you for highlighting our service and dedication. It's a true privilege that your experience was extraordinary. 💙
My experience at this dental office was excellent. From the moment you arrive, the staff greets you with great kindness. Dr. Stephanie Pastrana, who treated me, is a very sweet and attentive person. I went for a dental bonding procedure, …
Reply from the clinic
Paola, we're so glad to hear you felt comfortable and satisfied with your treatment. Our greatest commitment is to ensure every patient receives warm and professional care. Thank you for sharing your experience! 💙
Initial Visit really good experience. Good structured quality service. Dra. Pastrana she is communicative & detailed explaining health & cosmetic procedures. The technician Lorena was on the same track and did not delayed or missed …
Reply from the clinic
Thank you for highlighting our team and service, Nelson! Providing attentive care without delays is part of our commitment. We look forward to seeing you again. 💙 …
Always a great experience with Dr. Durán. A true professional. Lorena provides excellent service. A big hug to the whole office team!
Reply from the clinic
Felipe, thank you for your trust and affection. Hearing that every visit is a good experience reaffirms our commitment to excellence. 💙
Genesis, thank you for the tour and the warm welcome. Lorena is the best!!! She treated me with such gentleness and kindness and so much patience 🙏 …
Reply from the clinic
Rose, thank you for sharing your experience! Our team works hard every day to provide warm, patient, and professional service. 💙
Excellent service, very kind and attentive. Assistant Lorena and Dr. Pastrana explained everything to me in detail. 😍 100% recommended! …
Reply from the clinic
What a joy to hear about your experience, Edrileynis! Dr. Pastrana and Lorena always take care of every detail. 💙
They work on a reimbursement basis; you pay them in cash, and then the plan gives you your money back. It's not convenient for me, and I'm not convinced by it!
Reply from the clinic
Hello, thank you for taking the time to leave your comment. We regret that our reimbursement system was not convenient for you. This method is in place because we currently do not have a direct contract with dental insurance plans. … More
Today I visited the offices and the experience was excellent. I was attended to by Dr. Escalera's team, especially Yamie and Maria, who provided me with professional and very kind treatment. The doctor clearly and thoroughly explained my treatment plan, as well as its priority. I felt very well guided and in good hands.
Reply from the clinic
It was a pleasure to have you, Sol. Knowing that you felt cared for, informed, and well looked after by Dr. Escalera and her assistants fills us with satisfaction. You can always count on us! 💙
The welcome and attention throughout the entire process was exceptional! Congratulations!
Reply from the clinic
Thank you for your message, Benjamin! We're so glad our patients feel well cared for. It's always a pleasure to see you! 💙
The service is excellent. The place is well-equipped with the latest technology. They don't accept medical plans, but they explain everything very well so there's no doubt about what you'll be charged.
Reply from the clinic
Thank you for your message! We pride ourselves on clear and professional service. Here, every detail is explained transparently. We look forward to seeing you again! 💙
From the moment I walked into the office, I felt I was in the best hands. Dr. Meredith and her dental assistant, Giralys Rodríguez, were simply exceptional. They both demonstrated a level of professionalism, empathy, and dedication that is …
Reply from the clinic
Lizbeth, it's so nice to know you felt comfortable from the very first moment. Dr. Meredith and Giralys give their best to every patient, and comments like yours motivate us even more to continue paying attention to every detail. Thank you for sharing your experience so kindly. 💙
Amazing dentist. This office has seen to every detail of the patient experience. The office is impeccably clean and the staff is welcoming and professional. Five stars.
Reply from the clinic
Joseph, we appreciate your kind words! We’re all about details, comfort, and care. Thanks for noticing. 💙✨ …
Very professional experience with the most up to date technology! Lorena was an amazing hygienist, and Erika and Dra. Comuñas were fantastic too!
Reply from the clinic
We love hearing that, Brendan! Thank you for trusting Lorena, Erika, and Dra. Comuñas. Your smile is in great hands! 💙 …
The best dentist I have ever been to so polite so professional also very fast I highly recommend to anybody in puerto rico
Reply from the clinic
Thank you so much Mina! We're truly honored by your words and grateful to be part of your care here in Puerto Rico.
Dr. Pastrana and her assistant Ninoshka treated me very well. They are exceptional professionals. The office has a wonderful atmosphere. All the staff were courteous. Thank you. Until next time.
Reply from the clinic
Allyson, it's so nice to read your words! Thank you for trusting our team. We look forward to welcoming you back with the same dedication and courtesy on your next visit. 💙
I can't stop being grateful for having found such a great place to receive care. Thank you to Dr. Pastrana and Mariela for their exceptional treatment and for making me feel safe and at ease. And also to Rayza and Sheilla for answering all my questions.
Reply from the clinic
Angelie, it's so nice to hear you felt so well taken care of. Thank you for trusting our team. We'll always be here for you! 💙
Lorena performed my dental cleaning and it was the best cleaning I have had so far. In and out in 35 minutes.
Reply from the clinic
Thank you so much, Mark! Lorena will love hearing this! Quick, thorough, and top-notch. Just how we like it. 💙 …
I loved the experience. The handling of the instrumentation, information, and friendliness was spectacular and very responsible.
Reply from the clinic
Thank you so much, Moreslee, for your message! We're so glad you noticed the care and dedication we put into every part of the process. We look forward to welcoming you back with the same kindness! 💙
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