Patients
Reviews of Dra.Rossana Maldonado/Dental Coach.
Bogota, Colombia. 39 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 39 reviews
I am very happy and grateful for the care provided by Dr. Rossana and her team. They were very professional and did an excellent job.
Reply from the clinic
It was a pleasure serving you. Have a happy trip!
I recently had the pleasure of visiting Dental Coach Co., and it was an exceptional experience from beginning to end. The entire team at this dental practice is top-notch and provides outstanding care and service.
Dr. Rossana Maldonado Dental Co-worker. Excellent! An unexpected trip to Bogota, from Aruba. It's changed my life. After going to my dental consultations, they managed to give me a beautiful smile and make me happier. A change for which I will be grateful to Dr. Rossana and her assistants for the rest of my life. I felt at home. Thank you so much 🫠🫠
Reply from the clinic
A super pleasure, Simon.
Words cannot express my gratitude to Dr. Rossana and her team. From the moment I had my first appointment, I felt cared for and truly listened to. She not only helped me save my remaining teeth but also created a spectacular set of implants that gave me back my smile. Her attention to my well-being went above and beyond: every step was clearly explained, and she ensured my comfort throughout. It's…
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s clear she genuinely cares about her patients and is completely dedicated to their care. I am so grateful to have found a dentist who combines such skill with such compassion. I highly recommend her to anyone seeking excellent dental care with a personal touch.
Excellent doctor. This is a significant change for me. Professionalism and empathy with the patient. 100% recommended
Don't waste your time and money on poor-quality, unprofessional invisible braces! I had a very negative experience with invisible braces at this clinic. I was in treatment for 10 months with Harmony Dent aligners—a copy of Invisalign—without seeing practically any change. The only thing I achieved was to destabilize my bite, which had previously been balanced. I paused treatment when I only had…
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d 4 aligners left (2 on top and 2 on the bottom) because I felt something wasn't right. An external orthodontist later confirmed that it wasn't possible to correct my problems with those aligners and that I had to start from scratch. From the beginning, they sold me on Harmony Dent as a "better than Invisalign" option and assured me that I would be in the hands of professionals. But at each appointment, the doctor barely spent any time with me, and I never felt she had a clear understanding of the movements I was achieving or what still needed to be done. The explanations kept changing: that the aligners weren't suitable for certain movements, that I needed larger attachments… And finally, that I needed to file down my teeth more, without achieving any real results. None of that solved the problem. The most frustrating thing was that when they noticed my dissatisfaction, they offered me a “solution”: pay an additional one million pesos to continue with a hybrid between invisible orthodontics and traditional braces. I was furious that they only reacted when I expressed my displeasure. I don't know what they planned to tell me after I paid: that it was fine now? That I needed to pay even more? It was a completely disrespectful proposal. This treatment cost me around $6,900,000, not including x-rays. The total would have been around $8,000,000. For $11,000,000, Invisalign offered me lab support, new aligners if the desired result wasn't achieved, and a clear plan. Here, on the other hand, there was neither professional follow-up nor results. I held Invisalign and Harmony Dent aligners in my hands, and there's no comparison. Harmony's aligners are uncomfortable, interfere with your daily life, and don't deliver on their promises. For me, it was a rip-off. Even the dental cleanings were disappointing: Dr. Rossana did them in 20 minutes and roughly. The staff may be friendly, but the results are substandard. Now I'm going for traditional braces. I wasted money, time, and lost faith in invisible treatments. My recommendation is that if you're already going through this process, get a second opinion. Stopping the treatment was the best thing I did. Everyone will draw their own conclusions, but in my case, this whole process was a huge disappointment. I don't recommend this practice. Updated 02/08/2025 Please don't trust this "professional." She tried to blame me for stopping treatment when there were only two appointments left, ignoring the numerous mistakes she made during the process. They talk about transparency, but they didn't even know how many plates I was missing or why certain movements weren't working. They promised to correct my crossbite with invisible aligners, and I ended up with makeshift braces. It's a joke. They put enormous attachments on me, said my case was "easy," and then said it was "very difficult" for the aligners. That's neither professionalism nor transparency. The worst part is that they're trying to justify the poor result by blaming me for seeking a second opinion, which, by the way, confirmed my suspicions. All they care about here is your money, not solving your problem. I publicly challenge Dr. Roxanna to upload before-and-after photos of my treatment so potential clients can judge for themselves. But they won't, because they know my bite is worse now. They should be ashamed of themselves for not admitting their mistakes.
Reply from the clinic
We sincerely regret that you were not satisfied with your experience. Our team works diligently, using digital clinical planning and clear protocols to provide personalized and ethical treatments. In your case, the aligner treatment was interrupted just a few stages from completion. This decision limited our ability to fully assess the results or apply the planned adjustments in the final phase. We also understand that you consulted an external professional, which we respect, although their observations did not necessarily reflect the original clinical plan or the full context of your case. Throughout the process, you received regular check-ups, explanations, and alternatives when challenges arose. We apologize if at any point this communication was insufficient to reassure you. We value your opinion, and while we do not agree with some of your conclusions, we will take them into account as part of our commitment to continuous improvement. We believe that even criticism helps us strengthen the quality and support we provide in every treatment.
Excellent service, facilities, and professionals; I would highly recommend them.
Excellent service and a good team. I really liked their responsibility and punctuality in completing the work.
My experience with Harmony Smile invisible aligner treatment at this clinic has been excellent. From the very first appointment, I felt very well taken care of: they explained the entire process clearly, performed a digital scan, and showed me how my teeth would move step by step. During the treatment, the doctors were very professional and always answered my questions. The aligners are…
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e comfortable, easy to use, and allowed me to continue with my daily routine without any problems. I also loved that the follow-up was personalized. After several months, I've noticed a real change in my smile and bite. I feel much more confident and happy with the results. I highly recommend this clinic and the Harmony Smile system to anyone looking for a serious and effective alternative to traditional orthodontics. The care, the technology, and the personal attention make all the difference.
Everything was perfect from start to finish. I don't speak Spanish and it went very well. They did everything they could to make sure I understood. First-class service, I recommend it.
Excellent service from everyone there. From the doctor and her assistant to the manager. Thank you for everything!
They are very attentive and professional. The doctor has a very gentle touch and is very efficient. The assistant and secretary are very attentive and helpful.
Reply from the clinic
It's a pleasure to assist you, Joel, and to take care of your oral health :)
Extremely friendly staff, a really wonderful dental office. This will be our excuse to come back to Bogota time and time again! Thank you :)
Reply from the clinic
Thank you so much for your visit and for your kind words! It was truly a pleasure to have you, and we're so happy to hear you felt comfortable with our team. You’re always welcome at our clinic — we hope to see you again soon in Bogotá! 😊🦷✨ …
The best medical experience I've ever had. I traveled from the US where I was told there was no solution, but Dr. Maldonado and her team helped me with the best technology and expertise. Thank you for all your care and for helping me!
Reply from the clinic
:)
They offer a service. When I finished my orthodontics, they didn't remove the glue from my teeth. I had a bad, unpleasant, and unfriendly specialist. It was a terrible experience; it was useless. I wasted my money; that's all they care about.
Reply from the clinic
Hello. Thank you for taking the time to leave a comment. We have reviewed our database and found no record of you having been seen at our office. We take our patients' experience very seriously and are always striving to improve, but to do so, we need verified information. If you truly had a negative experience, please contact us directly so we can understand what happened. We are committed to ethical, compassionate, and professional care. We take care of every detail, including the proper removal of braces and the overall well-being of our patients. We are grateful to those who have placed their trust in us and know our work with responsibility and respect.
“Excellent care from the doctor and her team. Professionalism, kindness, and impeccable service. I felt very comfortable throughout the procedure and was very satisfied with the results. Highly recommended!”
Natalia and Rossana offer the best service for teeth cleanings, whitening, aligners, and even for removing the most complicated wisdom teeth. Fanny is the best at maintaining communication with her patients. Very satisfied with the service and highly recommended, at very fair prices. Highly recommended.
Reply from the clinic
Thank you so much for your recommendation and your kind words! It fills us with joy to know that you feel you're in good hands and that you appreciate the work we do with such care and dedication. Thank you from the entire Dental Coach team.
Dental Coach is undoubtedly the best place for my dental care. The professionalism of the staff, combined with the excellent service, leaves me extremely satisfied. I came with my Australian partner, who is very nervous about going to the dentist, and honestly, Dr. Natalia, along with Daniel and the receptionist Fanny, were more than excellent with both her and me. Even though the language barrier…
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was a bit of a barrier, the entire team did everything possible to offer us the best possible service, and for that, I am more than grateful to each and every one of them. I had my teeth whitened and cleaned, and I am currently undergoing Invisalign treatment. It's worth noting that this type of orthodontics requires several different types of aligners, which were custom-made as quickly as possible since my stay in Colombia was only for a month. So, I am incredibly grateful to the team for making it possible in such a short time. I 100% recommend Dental Coach; you won't regret it.
Reply from the clinic
Hello Juan Pablo, Thank you so much for your kind words. We're delighted to hear that your experience at Dental Coach was so positive and that both you and your partner felt comfortable with our team. We're thrilled to have been able to help you, especially with the Invisalign process and other treatments. We always strive to provide the best possible service, and it's gratifying to know that we've succeeded. We're here to serve you, so please don't hesitate to contact us. We wish you all the best on your journey to a healthy smile! Warm regards, The Dental Coach Team
I had my daughter's orthodontics done there and I can say it's an excellent place, highly recommended. The professionals are high-quality, committed, punctual, and very friendly.
Reply from the clinic
It was a pleasure for the whole team to see the results obtained in your treatment. Thank you for your trust.
I came from Miami. Scheduling a consultation was super easy, and they even called me to let me know I could drink earlier if I wanted. I mean, 100% communication! Dr. Roxana and her team were excellent! They made me feel very comfortable and worked extra time with me, knowing my trip was short. Thank you!
Reply from the clinic
Hello! It's a pleasure to assist you, Manuela. Thank you so much for sharing your positive experience. We're delighted to hear that the communication was clear and that Dr. Rossna and her team made you feel comfortable and well cared for, especially given your limited time. It's wonderful to hear that your visit went so well. We hope your trip was excellent and that everything went perfectly! Thank you for trusting us, and have a great day!
Excellent service and a very professional team that makes you feel comfortable, well looked after, and in the best hands, at all times.
I recently had the pleasure of visiting Dental Coach Co. and it was an exceptional experience from start to finish. The entire team at this dental office is top-notch and provides exceptional care and service.
The best thing that could have happened to me during my dental treatment. After experiencing malpractice at another clinic, I arrived here, scared and with little faith. The doctor very patiently explained to me step by step how the methods and techniques would be used to restore my dental health. We achieved our goal completely successfully, and I got my smile back. We developed a warm,…
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friendly relationship and the confidence of being well cared for. I also appreciate the option to pay for my treatments in installments. I never felt like just another number; I always felt well treated and well cared for. Thank you, ladies, because the whole team was fantastic.
Reply from the clinic
Alice, it was a real pleasure helping you with your process, and totally rewarding to see your smile again.
Excellent service from the doctor! 100%! She performed a gingivectomy (gum contouring) and teeth whitening on me. I loved it! 100% recommended.
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