Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
Had an amazing experience here. Everyone was very kind and professional. I had a deep cleaning and a filling done, and the whole process was smooth and comfortable. Before choosing this clinic, I visited a few different dentists in Vietnam to compare, and I’m really glad I chose this one. I would definitely recommend it!
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re very happy to hear that you had an amazing experience with us and that your deep cleaning and filling were smooth and comfortable. Our team always tries … More
Very professional and efficient service. Value for money is very good and everyone is very friendly.
Reply from the clinic
Thank you very much for your kind review! 😊 We’re very happy to hear that you had a good experience with our team. Your feedback means a lot to us and motivates us to continue providing professional and … More
Today I had root canal treatment at the clinic; the doctor was very gentle and it wasn't painful.
Reply from the clinic
Thank you so much for sharing your experience at Dr.Smile Dental Clinic! 😊 We are delighted to hear that your root canal treatment went smoothly and painlessly. Our team of dentists always strives to provide the utmost comfort and … More
Really good experience at Dr.Smile Dental Clinic, I came for a scale and polish and also had some cavities treated they showed me before and after pictures of my teeth and explained the pricing before starting the work, I thought it was extremely reasonably priced. Thank you to the team !
Reply from the clinic
Thank you very much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your support. Your feedback motivates our team to continue providing the best dental care and service to our patients. We look forward to welcoming you again in the future!
Went here for a checkup and teeth cleaning. I had 3 cavities and it was my first time ever having one. I was scared, but it was so fast and it looked good afterward. They were so fast and efficient and even had photos of my cavities. They …
Reply from the clinic
Thank you so much for your wonderful review and for sharing your experience! 😊 We understand that having cavities treated for the first time can feel a little scary, so we’re very happy to hear that the procedure was comfortable, quick, … More
Dr. Smile's staff are dedicated and attentive. The technicians are highly skilled. They provide excellent after-sales service.
Reply from the clinic
Thank you so much for taking the time to share your experience at Dr.Smile Dental Clinic! 😊 We are delighted to know that you were satisfied with the dedicated service of … More
Good service, fast processing. I had my teeth cleaned and filled, everything was fine.
Reply from the clinic
Thank you so much for trusting and using the services at Dr.Smile Dental Clinic! 😊 We are delighted to know that you are satisfied with our teeth cleaning and … More
Helped me fix my chipped tooth a look just like it did before!
Came in for a free check up and was advised I needed fillings. Was very happy with the service so I came back again to have whitening and a new retainer fitted. Helpful staff and English speaking so puts you at ease if you’re not from Vietnam. Thank you!
Such good service here, i got a deep cleaning and retainers and it was so painless and retainers were ready in an hour!
Reply from the clinic
Thank you so much for your kind words! 😊 We’re really happy to hear that you had a comfortable and painless experience with your deep cleaning and retainers. It’s great that you were able to get your retainers done so quickly as well — we always try our best to make things convenient for our patients, especially travelers 👍 We truly appreciate your recommendation and hope to see you again in the future. Safe travels and keep smiling! 😄
Found this from TikTok. Highly recommend! Very clean facilities, they make take off your shoes in the entrance. Had a cleaning + polish, was painless and thorough. They take before and after pictures, you can see and feel the results.
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re really happy you found us on TikTok and had a great experience with us! It’s wonderful to hear that you felt comfortable, and that the cleaning & polishing was both painless and thorough. We always aim to maintain a clean, welcoming environment and provide clear before-and-after results so our patients can truly see the difference ✨ Your recommendation means a lot to our team — we hope to see you again on your next visit to Hanoi!
Very professional and the clinic is modern with all the necessary equipment. Prices are decent for cleaning! Only subtracting a star because I was a bit misled with incorrect information after inquiring through Whatsapp before my appointment. This was a disappointment as I chose the clinic based on the provided information!
Reply from the clinic
Thank you very much for your honest and detailed feedback 🙏 We’re really glad to hear that you found our team professional and appreciated our modern facilities and equipment. It also means a lot that you felt our cleaning service offered good value. At the same time, we sincerely apologize for the confusion caused by the incorrect information shared via WhatsApp before your appointment. We completely understand how disappointing that can be, especially when it influenced your decision to visit us. This is not the level of communication we aim to provide. We truly appreciate you bringing this to our attention — we will review this internally and make sure our team gives clearer and more accurate information moving forward. Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide you with an even better experience next time
Amazing staff. Was able to see me same day for a minor issue and walked away with a couple extra things done. Highly recommend.
Reply from the clinic
Thank you so much for your kind words! 😊 We’re really happy we could assist you on the same day and take care of everything you needed. Our team always aims to make your visit as smooth and comfortable as possible. It means a lot to us that you had a great experience, and we truly appreciate your recommendation 🙏 We look forward to welcoming you back anytime!
Dentist Long did a great job. Spoke great English and the process was quick and easy.
Reply from the clinic
Thank you so much for your kind feedback! 😊 We’re delighted to hear that you had a great experience with Dr. Long and that everything was smooth, quick, and easy for you. Clear communication and patient comfort are very important to us, so it’s wonderful to know you felt well taken care of. We truly appreciate your support and hope to see you again in the future! 🙏
The Team was really nice, and informed you at any time about what is Happening. I felt very good !:)) and the result is Perfect
Reply from the clinic
Thank you so much for your kind words! 😊 We’re really happy to hear that you felt comfortable and well-informed throughout your visit—that’s exactly the experience we aim to provide for every patient. It means a lot to us that you’re happy with the result! 🦷✨ We look forward to welcoming you back anytime.
The doctors are very dedicated. My child has been coming to the clinic to have baby teeth extracted and receive oral hygiene treatments since she was a baby. She's very cooperative because the doctors are gentle.
Reply from the clinic
Thank you so much for your trust and for sharing this valuable experience! 😊 We are delighted to know that your child cooperated well and felt comfortable throughout the treatment. The gentle and dedicated approach of our doctors towards young children is one of the top priorities at our clinic 🦷✨ We look forward to continuing to accompany your family in caring for your child's oral health in the future!
They were very accommodating and were able to see me straight away. I cracked one of my teeth the night before messaged them on Instagram and they responded at 10pm to fit me in the next morning
Reply from the clinic
Thank you so much for your kind review! 😊 We’re really glad we could assist you quickly, especially in an urgent situation like a cracked tooth. Our team always tries to respond as soon as possible and make sure our patients are seen promptly when needed. It was a pleasure taking care of you, and we hope you’re feeling much better now! 🦷✨ If you need any further support during your time in Hanoi, feel free to reach out anytime 🙏
Amazing service! Clean, hygienic & very friendly staff. Thank you!
Reply from the clinic
Thank you so much for your kind words! 😊 We’re really happy to hear that you had a great experience with our clean and friendly environment. Your support means a lot to our team, and we look forward to welcoming you back to Dr.Smile Dental Clinic in the future! 🦷✨
My porcelain veneers turned out beautifully and I'm extremely satisfied! The staff were enthusiastic, friendly, and provided clear and thorough advice. I didn't feel anxious at all. Thank you to the staff! ❤️❤️❤️
Reply from the clinic
Thank you so much for such lovely and positive feedback! ❤️ The Dr.Smile team is truly delighted that you are satisfied with the results of your porcelain veneer treatment and your experience at the clinic. Your trust is our motivation to always strive to provide the best service. We look forward to seeing you again for your next visit! 🦷✨
Came in for a clean and polish and ended up getting two fillings the professionalism was incredible would highly recommend coming here. In all it cost me $105 new zealand dollar which doesnt even cover a cost of a check up back home. If you ever travel through hanoi check this place out.
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you had a great experience with both your cleaning and fillings, and that everything felt professional and smooth for you. It means a lot that you found our services good value compared to back home, and we truly appreciate your recommendation to other travelers visiting Hanoi. Wishing you a fantastic journey, and we’d love to welcome you back anytime you’re in Vietnam again! 🦷✨
I had a dental checkup with a clean and polish. I was able to get an appointment on the same day, the checkup itself was very informative and my teeth felt thoroughly cleaned afterwards.
Reply from the clinic
Thank you so much for your kind feedback! 😊 We’re really glad to hear that you were able to get a same-day appointment and that you found the check-up informative and helpful. It’s great to know your teeth felt thoroughly clean afterwards—that’s exactly what we aim for! We truly appreciate your support and hope to see you again at Dr.Smile Dental Clinic in the future. Safe travels and keep smiling!
I was very satisfied with my visit to Dr. Smile Dental Clinic. The space is extremely clean and airy, and they even have a coffee machine for customers. The reception staff are enthusiastic, the doctors are gentle and provide very thorough consultations. I will definitely come back!
Reply from the clinic
Thank you so much for your wonderful feedback! ❤️ The Dr.Smile team is delighted that you were satisfied with the clean and comfortable space, as well as the attentive service from the receptionists and doctors. Small details like coffee and a relaxing experience for our guests are something we strive to improve every day 😊 Your trust is a great motivation for us to continuously improve the quality of our services. We look forward to welcoming you again! 🦷✨
I had two porcelain veneers and root canal treatment at Dr. Smile. The doctor was very gentle and careful. I was very afraid of pain, but the doctor gently encouraged me. I felt very reassured throughout the treatment. I'm very happy with the porcelain veneers; they match the color of my natural teeth. I can eat and chew comfortably and I feel confident when I smile. Thank you very much to the…
Read the rest of this review
team of doctors and staff at Dr. Smile.
Reply from the clinic
Thank you so much for your sincere and heartfelt feedback! ❤️ The Dr.Smile team is truly delighted that you had a gentle, comfortable, and worry-free treatment experience throughout your dental procedure. Your satisfaction with the natural color of your porcelain veneers, your ability to chew well, and your confidence when smiling is what we always strive for 😊 Your trust is a great motivation for our team of doctors and staff to continuously improve the quality of our services every day. We look forward to continuing to accompany you in your future dental care!
The doctor was incompetent. They were careless with even simple services. The prices were three times higher than other dental clinics.
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