Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
I had fillers, scaling and polishing, and a crown done here. Everything was so well done. The environment was exceptionally clean and the team was very professional. Extremely grateful to them for rushing my crown since I had a morning flight the next day◡̈
Reply from the clinic
Thank you so much for sharing your experience! 🌿 We’re delighted to hear that you were satisfied with your treatment — from the fillers and cleaning to the crown procedure. Our team always strives to provide … More
Came in yesterday for a teeth cleaning and filling and can absolutely see why this place has 5 stars. They were so kind right when I came and also booked me super last minute. They explained everything they were going to work on before they …
Reply from the clinic
Thank you so much for your wonderful feedback! 🌿 We’re truly happy to hear that you had such a positive experience with our team — from the last-minute booking to the detailed explanation and care during your … More
highly recommend! had my teeth cleaned and got trays made perfectly
Reply from the clinic
Thank you so much for your lovely review! 🌟 We’re so glad to hear you had a great experience and that your cleaning and trays were made perfectly. … More
Very okay, clean clinic, the doctor did not hurt at all, quick
Reply from the clinic
Thank you for taking the time to share your thoughts! 🌸 We are happy to know that you are satisfied with the service and feel comfortable during the treatment. … More
The whole cleaning + varnish application bill is over 800k. Applying varnish package costs 35k, dentist charges 600k. Ok quality, not to mention, exactly 1 week later, my teeth are black again, EXACTLY THE SAME AS BEFORE, NO DIFFERENCE. Dentistry doing business like that must be very rich 😀 …
Reply from the clinic
Hello, Before performing any service, Dr.Smile's doctors and staff always clearly … More
Excellent dentist with reasonable prices. Highly recommend it - I got a filling done and it was great.
Reply from the clinic
Thank you so much for your kind feedback! 🌸 We’re very happy to know you were satisfied with your filling treatment and our prices. … More
I had a filling, jet wash, scale, and polish done it was really helpful seeing everything on the screen during the process. I came from abroad and the service was amazing! 🦷 …
Reply from the clinic
Thank you so much for sharing your experience! 🌸 We’re delighted to hear you were happy with the filling, jet wash, scale, and polish, and that you appreciated seeing everything on the screen during treatment. … More
A great dentist! I booked and the next day I was in the chair, I had all my teeth looked at, cleaned, fillings and whitening. The price was amazing! I will be back for sure
Reply from the clinic
Thank you so much for your wonderful feedback! 🌸 We’re so happy to hear you had a great experience — from booking to treatment and results. … More
Great experience with this dentist highly recommend I just walked in no appointment and was seen straight away no wait time price was extremely reasonable
Reply from the clinic
Thank you so much for sharing your experience! 🌸 We’re glad you were able to walk in and be seen right away — and even happier to know you were satisfied with our service and prices. … More
Clean , very professional. Fast service and made me feel very secure about the services I was getting.
Reply from the clinic
Thank you so much for your wonderful feedback! 🌟 We’re so glad to know you felt comfortable and confident with our service. Our team always strives to provide clean, professional, and reassuring care for every … More
Great clinic to get your teeth cleaned Staff are fluent in English and very helpful Well worth the money
Reply from the clinic
Thank you so much for your kind words! 😊 We’re delighted to hear you had a great experience with our team and that you were happy with your cleaning. Our staff always do their best to make every visit … More
Got scale and polish, very good experience, staff all friendly. Thanks
Reply from the clinic
Thank you so much for your lovely feedback! 😊 We’re delighted to hear you had a great experience with your scale and polish, and that our team made you feel welcome. … More
Very good experience. Give good advice and very good treatment.
Reply from the clinic
Thank you very much for your kind review! 😊 We’re very happy to hear that you had a good experience with us and that you found our advice and treatment helpful. Providing clear guidance and quality care … More
Had a root canal, the dentist was extremely nice and professional. The new crown feels really good and I’m no longer in pain.
Reply from the clinic
Thank you very much for your kind review! 😊 We’re really glad to hear that the root canal treatment went well and that your new crown feels comfortable. Most importantly, we’re happy to know that you’re … More
Great team. They took good care if me. I felt like if I was at my dentist clinic in Canada
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you felt comfortable and well taken care of by our team. Knowing that the experience felt similar to visiting your dentist back … More
Amazing experience getting my teeth whitened and cleaned. Staff incredibly helpful talking you through everything and speak very good English as well! 10/10 would recommend for anyone looking to get any work done on their teeth in Hanoi!
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re very happy to hear that you had an amazing experience with your teeth whitening and cleaning. Our team always tries to explain each step clearly so … More
The dentist provided me with great advise and service. Reasonable price.
Reply from the clinic
Thank you very much for your kind review! 😊 We’re glad to hear that you were happy with the advice and service from our dentist. Providing clear guidance and high-quality treatment at a reasonable price … More
had my tooth filled and cleaning here yesterday. i like the service and nice attitude. i came without any prior appointment and received my treatment very quickly. the price might be a bit higher compared to some other dentists in Hanoi, …
Reply from the clinic
Thank you so much for your thoughtful review! 😊 We’re very happy to hear that you were satisfied with the service, the friendly attitude of our team, and that we could assist you quickly even without a prior … More
I had my teeth cleaned here and the service was fast and excellent. I got appointment through WhatsApp and was able to get seen the same day. They were very professional and spoke good English. They take card with no extra fee and cash as well.
Reply from the clinic
Thank you very much for your wonderful review! 😊 We’re really happy to hear that you had a fast and excellent experience with your teeth cleaning. It’s great to know that booking through WhatsApp was … More
first day in Vietnam and I decided to get my teeth cleaned. I’m very impressed with the results….such a big improvement! The staff provided great customer service and were extremely friendly. Overall, it was a very positive experience and I would definitely recommend them.”
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you chose to visit us on your first day in Vietnam and that you were impressed with the results of your teeth cleaning. It’s … More
Amazing experience!! Wonderful staff! Teeth whitening worked so well and my boyfriend had deep cleaning done and we were so happy. Will.clme back next year!!
Reply from the clinic
Thank you so much for your amazing review! 😊 We’re really happy to hear that you both had a great experience. It’s wonderful that your teeth whitening worked so well and that your boyfriend was happy with … More
Here on vacation and decided to get a cleaning. The staff and dentist was absolutely amazing. They were informative and professional. The clinic was clean and neat. My cleaning and fillings were fast and the price was GREAT! THANKS to Dr. Smile Dental Clinic 😀 …
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you had such a great experience during your vacation. It’s great to know that you were satisfied with the cleaning and fillings, … More
This was the best dental service I've EVER had. It's unbelievable how much less it costs and how pleasant the dental work was. I had a filling with no needles and deep cleaning without much bleeding nor pain. I would 100% return for all my dental needs. The care, attentiveness, and professionalism is top tier.
Reply from the clinic
Thank you so much for your incredible review! 😊 We’re truly happy to hear that this was the best dental experience you’ve ever had. It means a lot to our team that you felt comfortable during the treatment, … More
I had an excellent experience at Dr.Smile Dental Clinic. I came in for a deep cleaning and the entire process was exceptional from start to finish. …
Reply from the clinic
Thank you so much for your incredibly detailed and thoughtful review! 😊 We are truly honored to hear that you had such an excellent experience with your deep cleaning at Dr.Smile Dental Clinic. Our entire team always strives to … More
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