Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
Wonderful service, Great results, Amazing stuff, Great price. From canada🇨🇦, Thank you so much🥰 …
Reply from the clinic
Thank you so much for your kind words! 🥰 We’re really happy to hear that you had a wonderful experience with us and that you’re pleased with the results. … More
Excellent care with all the necessary technology for a proper diagnosis! The English was very good and everything was explained to me from A to Z.
Reply from the clinic
Thank you so much for your wonderful feedback! 😊 We are delighted to hear that you appreciated the quality of our care and our diagnostic technologies. … More
Great experience for deep clean and whitening, very friendly and welcoming :)
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re delighted to hear that you had a great experience with your deep cleaning and teeth whitening. … More
Good place to go check your teeths. They will take pictures and show you if there is anything to fix and tell you the prices then you can decide what to do. I got teeth deep cleaning and whitening there and so so happy with results. They are so gentle and give you realistic promises.Highly recommend this is you come to Hanoi!
Reply from the clinic
Thank you so much for your detailed and thoughtful review! 😊 We’re really happy to hear that you felt comfortable and well-informed during your visit. At Dr.Smile Dental Clinic, we always aim to provide clear diagnosis … More
If you are needing any work done to your teeth then come here!! I came in for a deep cleaning and was advised I needed some fillings for receding gums and cavities. The full time they explained everything clearly and with excellent …
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that you had a positive experience with us at Dr.Smile Dental Clinic. It’s great to know that our team could clearly explain your … More
Amazing dentist. Booked in for a deep clean and teeth whitening with 1 days notice. Had a very informative consult with no pressure to upsell. Very professional and amazing experience overall. My dentist was Nhung and I’m so happy with the results.
Reply from the clinic
Thank you so much for your kind review! 😊 We’re delighted to hear that you had such a great experience at Dr.Smile Dental Clinic. It’s wonderful to know that you felt well informed, comfortable, and not … More
I had my teeth filled and braces straightened at Dr. Smile. I must say I'm very satisfied with the service; I felt very reassured going to the doctor for treatment. After removing my braces, I feel very confident with my smile. Thank you, Dr. Thuy and the Dr. Smile team.
Reply from the clinic
Thank you so much for your wonderful feedback ❤️ The Dr.Smile Dental Clinic team is delighted to know you are satisfied with your dental fillings and orthodontic treatment at our clinic. Providing you with … More
Excellent service, kind, attentive, and enthusiastic doctors and nurses. I went for a check-up and was very satisfied.
Reply from the clinic
Thank you so much for your positive feedback ❤️ The Dr.Smile Dental Clinic team is delighted to know you had a satisfying experience at our clinic. The care, attentiveness, and dedication of our medical team … More
I had a filling done at Dr. Smile. The dentist was careful and thorough, explained everything clearly, and treated the problem correctly. The filling was done very carefully. Thank you very much to the Dr. Smile dental team.
Reply from the clinic
Thank you so much for your sincere feedback ❤️ The Dr.Smile Dental Clinic team is delighted that you are satisfied with your treatment. Clear explanations from our doctors, accurate diagnosis, and careful … More
Extremely disappointing experience. If I could give 0 stars, I absolutely would. I came to this clinic for what was supposed to be a dental cleaning and a filling. …
Reply from the clinic
Thank you for your feedback, Harlene. We are truly sorry to hear that you left our clinic feeling disappointed. At … More
Great communication was easy to talk to and good service
Reply from the clinic
Thank you very much for your kind review! 😊 We’re really happy to hear that you found our communication easy and our service good. It was a pleasure assisting you, and we truly appreciate your support. We hope to see you again in the future! …
The clinic was clean, and the staff and doctors were enthusiastic and gentle. The child was very happy after the procedure 😍 …
Reply from the clinic
Thank you so much for your lovely feedback! 😊 The clinic is delighted to know that your child had a comfortable and enjoyable experience after their dental treatment. Your satisfaction and smiles are always … More
Amazing! Definitely recommend, the staff are well trained and lovely. Good price very cheap. I got 8 fillings HAHA and a scrub and polish and they did an amazing job! Hats off to them !
Reply from the clinic
Thank you so much for your amazing review! 😄 We’re really happy to hear that you had a great experience with us. Our team always tries their best to provide gentle care, good communication, and affordable … More
The service was painless and time efficient. I would definitely recommend coming here. Usually cleanings are hard for me and I can’t continue however this time I made it through the entire process. …
Reply from the clinic
Thank you so much for your wonderful and detailed review! 😊 We’re really happy to hear that you had a comfortable experience with us, especially knowing that dental cleanings are usually difficult for you. It means a lot … More
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