Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
I can't believe that after the cosmetic surgery, my teeth will become more harmonious and confident. Thank you Dr Smile team for your enthusiastic support.
Reply from the clinic
Thank you so much for your wonderful sharing! Dr.Smile is very happy to know that after the cosmetic surgery, your smile becomes more harmonious and helps you feel more confident. Our team always strives to support customers in the most dedicated way. We look forward to continuing to accompany you in the next visits!
We found this clinic through reviews and are very satisfied with the service and prices. Everyone was very kind and helpful and it was very easy to communicate in English. I definitely recommend coming here.
Reply from the clinic
Thank you so much for your wonderful review! We’re delighted to hear that you were satisfied with both our service and our prices. Our team is always happy to support international patients, and we’re glad communication in English was easy … More
Extremely friendly and professional team here at Dr Smile! I had 2 fillings, scale and a polish and everything was completed to a very high standard. We booked in via WhatsApp which was very convenient. The service was completed quickly and professionally, would definitely recommend.
Reply from the clinic
Thank you so much for your kind review! 🌟 We’re very happy to hear that you had a great experience at Dr.Smile. … More
Slipped on wet tiles while in Vietnam and broke both of my front teeth. The team at Doctor Smile did such an amazing job at making my teeth look as good as new 🥹 I was very nervous and they made me feel so comfortable throughout the whole …
Reply from the clinic
Thank you so much for sharing your experience! 🌟 We’re truly sorry to hear about your accident, but very glad we could help you feel comfortable and restore your smile. … More
Me and my partner came to Dr.Smile to get our teeth cleaned and it didn’t disappoint, from the moment we arrived, we were taken care of and made to feel at home. …
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that both you and your partner felt well taken care of from the moment you arrived at Dr.Smile. … More
Great service. Was easy to book and seen right away. I asked for a deep clean and polish and also got a free check up. The dentist took before and after results and I am so happy with how my teeth look. Very affordable prices and a very professional experience that I would definitely recommend!
Reply from the clinic
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that booking was easy and that you were seen right away. … More
Excellent clinic I had a gum infection They treated me properly …
Reply from the clinic
Thank you very much for your visit and warm feedback! 🌟 We are very happy to hear that you received proper treatment for your gum … More
Made a same day appointment for my partner and I through WhatsApp. The clinic had easy communication and were very professional. Had teeth cleaning, scaling and a cavity fill. My partner had the same and was recommended some gum care. Great and quick service. Prices were reasonable. Thank you for the great service.
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re very happy to hear that you and your partner were able to book a same-day appointment easily through WhatsApp and that communication felt smooth and … More
Amazing experience, lovely staff, very thorough and so helpful. Would recommend to anyone needing dental work in Hanoi
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you had an amazing experience and felt supported by our team. … More
Booked a same day appointment with Dr. Smile and they were amazing! Being previously scared of the dentist I wasn’t sure what to expect but the team were super lovely and helpful, and provided a clean and polish, white fillings and …
Reply from the clinic
Thank you so much for sharing your experience! 🌟 We’re especially happy to hear that, despite feeling nervous about the dentist, you felt comfortable and well taken care of by our team. … More
I had a cleaning and whitening done. And my husband had the same with 4 fillings. All up it’s was $580 AUD. Our teeth were very sensitive for the rest of the day due to the heightening, …
Reply from the clinic
Thank you so much for sharing your experience with us! 🌟 We’re happy to hear that both you and your husband were satisfied with your cleaning, whitening, and fillings. … More
Really lovely clinic, clean and kind staff. Had two fillings, full clean and whitening and it’s one of the best I’ve had! Only downside was the dental dam used in my mouth was latex and I’m allergic, no one asked me beforehand if I had any …
Reply from the clinic
Thank you so much for your detailed review and for choosing Dr.Smile! 🌟 We’re very happy to hear that you were pleased with the fillings, full cleaning, and whitening — and that you felt comfortable with our clean clinic and kind … More
wonderful experience. doctors are friendly, professional, and knowledgeable. they gave me great advice on what care and treatments to follow up with. facility is extremely clean and comfortable.
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you had a great experience at Dr.Smile and that you found our doctors friendly, professional, and knowledgeable. … More
Me and my girlfriend got our teeth cleaned, polished and scaled. Amazing service, and very easy, we just walked in and got seen straight away!
Reply from the clinic
Thank you so much for your kind review! 🌟 We’re very happy to hear that you and your girlfriend enjoyed the cleaning, polishing and scaling treatments. 😊 … More
Wonderful service! Would recommend everyone to go here, great price and quick and easy to book the appointment!
Reply from the clinic
Thank you so much for your wonderful feedback! 🌟 We truly appreciate your recommendation. We’re glad to hear you found our service great value, and that booking an appointment was quick and easy for you. … More
Great service for the checkup and scale and polish! The staff are super friendly and did an amazing job of cleaning my teeth. Thank you Dr Smile!
Reply from the clinic
Thank you so much for your lovely review! 🌟 We’re delighted to hear you had a great experience with your check-up and scale & polish. Our team is very happy to know you felt well cared for and satisfied … More
I had a teeth cleaning and an unplanned cavity filling done here, and it went super well. The staff is very efficient and kind. Highly recommend
Reply from the clinic
Thank you so much for sharing your experience! 🌟 We’re very glad to hear that both your cleaning and the unexpected cavity filling went smoothly. Our team always aims to provide efficient, gentle and friendly … More
Sunday for two sons Vinh Hung & Viet Dung "Braces" at Dr. SMILE Dental Clinic Viet Dung is always worried and afraid of dental work. Mom is also afraid that he will not cooperate. …
Reply from the clinic
Thank you and your two children Vinh Hung - Viet Dung for trusting and choosing Dr. Smile Dental Clinic! 💙 We are very happy to hear that Viet Dung has overcome his fear and had a gentle … More
The doctor is friendly and gentle. The service is very good and careful. I highly recommend everyone to come and experience here.
Reply from the clinic
Thank you so much for your lovely compliments! 💙 We are so happy to know that you are satisfied with the gentleness, friendliness of the doctor and the quality of service at Dr.Smile. … More
Good service, the doctor did it very gently and painlessly when my child had their baby tooth pulled. Thank you Dr. Smile
Reply from the clinic
Thank you for taking the time to share your experience with Dr.Smile! 💙 We are very happy to know that your baby's baby tooth was extracted gently and painlessly. The comfort and peace of mind of your baby is always the top priority … More
Very happy with the treatment. Amazing staff members and I felt taken care of. I would definitely recommend this clinic.
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you were happy with the treatment and felt well taken care of by our team. … More
Great service and amazing staff. Very clear on costs before proceeding. Thank you to Dr Smile. One very happy customer 😇 …
Reply from the clinic
Thank you so much for your lovely review! 😇 We're so glad to hear you enjoyed the service and felt comfortable with our clear pricing before treatment. … More
The doctor is gentle, I really like the team here. The teeth are super beautiful ❤️❤️
Reply from the clinic
Thank you for your lovely compliments! ❤️ The doctor and the entire Dr.Smile team are very happy that you are satisfied and like the results of your dental work. … More
I have just had my teeth checked and clean the team here are wonderful and so caring walking me through the whole process the treatment rooms are very clean and great pricing will definitely be coming back whenever I'm in Vietnam
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you had a great check-up and cleaning experience. Our team is very happy that you felt cared for throughout the whole process, and … More
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