Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
Lovely dentist and translators but didn’t like the results of my teeth. Didn’t know what work I needed and asked about getting an xray Incase I need a root canal but they said they only use it when it’s needed for serious cases so had no …
Reply from the clinic
Thank you very much for taking the time to share your honest feedback. We truly appreciate it and are sorry to hear that your experience did not fully meet your expectations. … More
I Visited Dr smile Dental Clinic all the way from uk , I’m. Very pleased with their service. The dentist was incredibly friendly so as all the staff and very gentle with the treatment. I had filled and 2 crowns replaced.
Reply from the clinic
Thank you so much for coming all the way from the UK and for sharing your experience with us! 🇬🇧😊 We’re delighted to hear that you were very pleased with our service and that you … More
I was able to book a same-day appointment easily via WhatsApp. The staff are lovely and very welcoming. Everything I got done was done to a very high standard, would definitely recommend!
Reply from the clinic
Thank you so much for your kind words and wonderful feedback! 🌟 We’re delighted to hear that you were able to book a same-day appointment easily and that our team made you feel welcome. Providing high-quality dental care and … More
The staff were super friendly. After the consultation they gave me a concise explanation on what I needed with the price. Everything went super smooth and they gave me a kit to use at home. Overall, very satisfied!
Reply from the clinic
Thank you very much for your kind review 🌟 We’re delighted to hear that you had a smooth experience and felt comfortable … More
Went to Dr.Smile clinic today for a checkup and a teeth cleaning. The experience was nice and they provided really good and fast service. Would definitely recommend coming here as it is also quite cheap!
Reply from the clinic
Thank you so much for your lovely review 🌟 We’re very happy to hear that you had a pleasant experience and were satisfied … More
Excellent dental experience. I'm on vacation in Hanoi, but I bit into a pit and broke a tooth. The dentist gave me an appointment right away. They are very professional, and I recommend them 100%.
Reply from the clinic
Thank you so much for your wonderful feedback! 🌟 We are delighted to have been able to assist you so quickly during your holiday … More
had my teeth fixed here and also got retainers and the staff were so professional and friendly! couldn’t recommend enough. very good value for money ⭐️⭐️⭐️⭐️⭐️
Reply from the clinic
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that you were happy with your treatment and retainers, … More
Really good service. Asked for an appointment and got it the same day.
Reply from the clinic
Thank you for your great feedback! 😊 We’re happy to hear that you were able to get a same-day appointment and that … More
Excellent experience at this dental clinic in Hanoi. The staff were friendly and professional, and the dentist was extremely gentle and knowledgeable. They were very patient in listening to my concerns and explained everything clearly, …
Reply from the clinic
Thank you very much for your wonderful review! 🌟 We’re truly delighted to hear that you had an excellent experience at Dr.Smile … More
The staff here were very kind and professional. I went in for a clean and polish but they found some extra work that needed doing. They found time to get it done all in one appointment. Pricing was incredibly affordable, transparent and upfront. Would definitely recommend 😀 …
Reply from the clinic
Thank you so much for your kind and detailed review! 😊 We’re really glad to hear that you felt well cared for by our professional and … More
Amazing service and very efficient. I would travel back to get more done and I live in the states !
Reply from the clinic
Thank you so much for your amazing review! 🌟 We’re truly honored to hear that you’d even travel back from the States to see … More
I came to visit Dr Smile for cleaning, filling and to fix my crown. The place is very professional and clean. The process is quick, smooth and affordable. I would recommend anyone looking to get any dental work. I will be back for sure.
Reply from the clinic
Thank you so much for your kind review! 🌟 We’re really happy to hear that you had a positive experience with your … More
I had a cleaning and whitening done, and they did a great job 10/10 would recommend.
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you were happy with your cleaning and whitening and … More
As a foreigner, I couldn't have been more satisfied with my experience.
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you were happy with your cleaning and whitening … More
I came with a toothache and ended up with so many fillings which many other dentist will not do it. The explanation was professional and they explained outcomes and possible solutions. I feel such better now. Not the least painful or scary. The price was unexpectedly affordable. Highly recommended when you are here.
Reply from the clinic
Thank you so much for sharing your experience 🌟 We’re really happy to hear that you’re feeling much better now. Our dentists … More
Dr. Smile Dental Clinic has brought me great health and joy. The enthusiasm, dedication, attentiveness, and professionalism, along with the ever-present bright smiles from the specialists, have soothed the pain not only for me but also for …
Reply from the clinic
Thank you so much for your incredibly warm and meaningful words ❤️ The entire Dr.Smile Dental team is truly touched and proud to know that we have … More
Professional services and affordable prices. Accurate advice and quick treatment. I do recommend this clinic if you have a time in Hanoi.
Reply from the clinic
Thank you very much for your kind review 🌟 We’re happy to hear that you appreciated our professional services, accurate … More
I thank the doctors at Dr Smile very much for giving my brother a good set of teeth to chew. My brother came back from Germany looking for a place to get his teeth done because he had done them before but they were damaged not long after. …
Reply from the clinic
Thank you so much to you and your family for trusting Dr. Smile Dental Clinic ❤️ … More
The first time I experienced at the clinic, everything was great. The staff was enthusiastic and gently guided me, the working area was clean, creating a comfortable feeling for the visitors. The specialist doctor performed the examination …
Reply from the clinic
Thank you so much for sharing your incredibly detailed and lovely first experience at Dr. Smile Dental Clinic 🫰 … More
Dr. Smile Dental Clinic at 41 Nui Truc Street is a clean and beautiful clinic with dedicated doctors, clear consultations, and gentle, professional service. I felt very reassured and satisfied. I came back from Germany, researched on my …
Reply from the clinic
Thank you so much for your sincere and meaningful feedback on Dr. Smile Dental Clinic – 41 Nui Truc Street ❤️ … More
incredible experience!! as someone who hates the dentist, they made this visit fast and smooth! i went in for a cleaning and after seeing the camera show my teeth i decided to get some fillings for the cavities. it was completely painless …
Reply from the clinic
Thank you so much for your incredible review! We’re truly happy to hear that—especially as someone who usually dislikes dental visits—you felt comfortable, relaxed, and well cared for during your … More
Such a great dental surgery. I felt welcome and the staff were really kind. The service was amazing and my teeth feel super clean!
Reply from the clinic
Thank you so much for your lovely review! We’re very happy to hear that you felt welcome and well cared for during your visit. Our team always tries to create a warm, comfortable experience for every … More
Very professional with great value! Some of the staff could speak English and the process was smooth. I also booked via WhatsApp before the visit and that made things really easy and convenient. …
Reply from the clinic
Thank you so much for your review! We’re really glad to hear that you found our service professional, smooth, and convenient — it was a pleasure to support you, and we appreciate you booking with … More
The treatment and scaling at this clinic were the best dental experience I’ve ever had. I didn’t even want to leave. Everything was done very gently, professionally, quickly, and at a reasonable price. Thank you, my friends. Wishing you success and prosperity!
Reply from the clinic
Thank you so much for your wonderful review! We’re truly happy to hear that your treatment and scaling were the best dental experience you’ve ever had. Our team … More
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