Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
Disappointed with my experience, I booked in for whitening and composite bonding (including bonding replacement) I booked it in 3 weeks in advance and when I attended the appointment today they firstly assumed it was just teeth whitening …
Reply from the clinic
Dear Ms Mairead … More
Great dentist and a great team. I came here for a deep cleaning and treatment for gingivitis. The team clearly explained their preferred treatment plan and took the time to answer all my questions, which made me feel very comfortable and …
Reply from the clinic
Thank you very much for your kind and thoughtful review 💙 We’re delighted to hear that you felt comfortable, well-informed, and genuinely supported throughout your deep cleaning and gingivitis treatment. Taking the … More
I just recently went to dr smile and honestly for a person who hates the dentists it was the best experience i had so far. Pain free,cheap,understand english.
Reply from the clinic
Thank you so much for sharing your experience 😊 We’re especially happy to hear that, even as someone who doesn’t enjoy dental visits, you had such a positive and pain-free experience with us. Making our … More
Let me first start off by saying thank you to Dr Thuy and her entire team. They are exceptionally kind, and exude nothing but poise and grace. …
Reply from the clinic
Thank you so much for your beautiful and heartfelt review 💙 We are truly honored by your kind words about Dr. Thuy and the entire team. Knowing that you felt welcomed, cared for, and comfortable throughout your treatment … More
Great experience overall - Thuy my dentist was super helpful, I walked in with a few issues with painful sensitivity and she spotted them all before I even had to say anything, also had 8+ cavities that all had fillings that were sorted. …
Reply from the clinic
We’re delighted to hear that Dr. Thuy was able to quickly identify and treat the issues causing your sensitivity, even before you had to explain them. Taking the time to listen, assess carefully, and provide effective treatment is something … More
Friendly and attentive staff! I came in for a deep cleaning and a whitening and was very pleased with the …
Reply from the clinic
Thank you so much for your kind review 💙 We’re very happy to hear that you were pleased with both the quality of treatment and the care from our friendly, attentive team, as well as the affordability. … More
I used the tooth extraction and filling services at Dr. Smile. The professional quality and service here are excellent, and the post-extraction care is very attentive. I am very satisfied and will recommend the clinic to others.
Reply from the clinic
Dr.Smile Dental Clinic sincerely thanks you for your trust and for sharing such positive feedback 🌷 We are delighted that you are satisfied with our tooth extraction and filling … More
Excellent service. Good value for money. They are very professional and the results are impeccable.
Reply from the clinic
Dr.Smile Dental Clinic sincerely thanks you 💙 We are delighted that you are satisfied with our team's professionalism and the perfect treatment results. Your trust is the motivation for Dr.Smile to … More
It was good, it burned a little which is normal, good experience
Reply from the clinic
Thank you so much for your feedback 😊 We are pleased to hear that you had a good experience at Dr. Smile Dental Clinic. A slight burning sensation or discomfort is indeed normal during or after … More
my wife and i both had deep cleanings and I had a broken tooth fixed. it was very fast
Reply from the clinic
Thank you for sharing your experience 😊 We’re happy to hear that both you and your wife were satisfied with the deep cleanings, and that your broken tooth was fixed quickly and efficiently. Providing … More
Kind supportive staff that handle your teeth with great care. Highly recommend coming here with any dental issues.
Reply from the clinic
Thank you so much for your kind words! 😊 We’re truly happy to hear that you felt well cared for and supported by our team. Providing gentle, attentive treatment and making our patients feel comfortable … More
Excellent service from start to finish. I received a three-crown bridge with clear explanations and a very detailed diagnosis. The dentist truly took the time needed, demonstrating great professionalism and kindness. The team is very …
Reply from the clinic
Thank you so much for your detailed and positive feedback. We are delighted to hear that your care, from the initial consultation to the … More
Amazing dental clinic! Everything was absolutely perfect — the treatment was completely painless, very …
Reply from the clinic
Thank you so much for your wonderful review! We’re truly delighted to hear that you had such a positive experience with us. Your kind words about our painless treatment, clear explanations, and … More
We had an amazing experience at Dr Smile Dental in Hanoi . From the minute we arrived, we were genuinely taken care of and made to feel comfortable. We booked our appointment just two days before arriving, and everything was organised …
Reply from the clinic
Thank you very much for sharing such a thoughtful and detailed review. We’re truly delighted to hear that you had an amazing experience with us and felt well taken care of from the moment you arrived. Knowing that our team helped … More
Was a bit unsure at the beginning as the dont speak very good English but it was the fastest and pain free fillings. Quite surprised
Reply from the clinic
Thank you for sharing your honest feedback. We truly appreciate you giving us a chance, and we’re very glad to hear that you were pleasantly surprised by how fast and pain-free your fillings were. While … More
The doctors here are very skilled and patient. They took the time to explain my treatment plan clearly and made me feel at ease throughout the procedure.
Reply from the clinic
Thank you very much for your kind review. We’re delighted to hear that you felt comfortable and well informed throughout your treatment. Our doctors always strive to be patient, attentive, and clear in … More
Top-notch dental care at a fair price. I went in for a cleaning and whitening, and the results are better than I expected. The equipment is state-of-the-art and the doctors are very skilled.
Reply from the clinic
Thank you very much for your excellent review! We’re delighted to hear that you were happy with both the results of your cleaning and whitening and the value of our services. It’s wonderful to know that our … More
I had my teeth cleaned & polished by the team. Very easy and smooth process to ensure everything was safe. The team explained the process very clearly in English so there wasn’t any …
Reply from the clinic
Thank you so much for your kind and detailed review! We’re very happy to hear that your cleaning and polishing experience was easy and smooth, and that our team made sure everything was safe and clearly explained. … More
The examination room was clean, and the doctors were careful and dedicated. My root canal treatment was painless, and I can eat and drink very well. Thank you very much to the Dr Smile dental team.
Reply from the clinic
Thank you so much for sharing your positive experience at Dr.Smile Dental Clinic 🌟 We are delighted to know you were satisfied with the clean clinic environment, … More
My whole family has been visiting here for years. From my parents' dental implants to my kids' cavities, they handle everything with care and expertise. It feels like visiting family rather than a clinic. 10/10 service.
Reply from the clinic
Thank you so much for this truly touching review! ❤️ We’re honored to have been trusted by your family for so many years — from implants for your parents to caring for your kids’ smiles. Creating a warm, … More
The team of doctors is highly qualified, and the service quality is excellent. The clinic space is clean. I will definitely come back to use their services again.
Reply from the clinic
Thank you so much for your positive and encouraging comments! 🌷 The doctors and all staff at the clinic are delighted to know that you are satisfied with the expertise, quality of service, and clean environment at the … More
I recently completed my dental treatment at Dr. Smile Dental Clinic and am truly satisfied with the quality of service. From my first visit, I was impressed by the clean, modern clinic space, equipped with advanced machinery, creating a …
Reply from the clinic
Thank you for using our services! This is a source of encouragement for Dr. Smile to strive to improve our care services.
The doctor was attentive and caring, and the staff were gentle and professional. The clinic was clean and the staff were enthusiastic. Good quality.
Reply from the clinic
Thank you so much for this positive and valuable feedback! 🌸 We are delighted to know you are satisfied with the doctor's dedication, the gentle and professional staff, and the clean and thoughtful clinic environment. … More
The best dental place ever!! Came in as a walk in!! Fast service!!
Reply from the clinic
Thank you so much for your amazing review! 😄🌟 We’re thrilled to hear you had a great experience with our fast walk-in service. Your kind words truly motivate our team to keep delivering the best care … More
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