Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
The dentist and the assistants were so helpful and kind to me. I totally recommend them.
Reply from the clinic
Thank you so much for your kind words and recommendation! We’re delighted to hear that our dentist and assistants made you feel well cared for. … More
Amazing experience in dr smile, the staff are so nice, had no problem to do everything I needed done even tho I hadn’t it all booked in my appointment, really happy with my results and would definitely recommend! Thank you
Reply from the clinic
Thank you so much for your amazing review! We’re truly happy to hear that you had a great experience at Dr.Smile Dental Clinic and that our team could support you with everything you needed, even beyond … More
Went here today for urgent care and was not disappointed! Great place with helpful doctors
Reply from the clinic
Thank you so much for your kind words! 🌟 We’re really glad we could help you with urgent care and that you had a positive experience with our doctors. … More
Very professional and very friendly team. Very easy to contact and I only booked an appointment the day before! Came in for a clean and whitening treatment and I’m so happy with the results.
Reply from the clinic
Thank you very much for your wonderful review! 🌟 We’re delighted to hear that you found our team professional and friendly, and that booking was easy for you. … More
I just wrote for a appointment and got one on the next day. I came there for a teeth cleaning and when I arrived they checked my teeth and I ended up to got 2 fillings and cleaning. …
Reply from the clinic
Thank you so much for your kind review! 🌟 We’re really happy to hear that we could arrange your appointment quickly and that you were satisfied with both the teeth cleaning and fillings. … More
Amazing experience. I had a crown and the dentist matched the colour perfectly. I also had to bring my 2 year old because I had no babysitter and they looked after him and played with him while I had my treatments done. Couldn't be happier, thank you!
Reply from the clinic
Thank you so much for sharing your wonderful experience! 🌟 We’re truly happy to hear that you’re satisfied with your crown and that the color match met your expectations. … More
Good experience, was affordable and provided advice and aftercare treatments
Reply from the clinic
Thank you very much for your feedback! 😊 We’re glad to hear you had a good experience and found our services affordable. Providing clear advice and proper aftercare is very important to us, so it’s … More
Dr. Smile was a great experience. Staff was professional. Booking was quick and easy for the the next day. The facility was clean and modern. Highly recommend!
Reply from the clinic
Thank you so much for the wonderful review! 🌟 We’re really happy to hear you had a great experience at Dr.Smile. Our team always strives to be professional, efficient, and welcoming, so it’s great to know … More
Amazing service! Very clean environment so nice and lovely staff. The price is right as well
Reply from the clinic
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our clean environment, friendly staff, and fair pricing. Your kind words truly motivate our team. We look forward to welcoming you back again — wishing you a healthy and confident smile! 😊🦷 …
Great Service! Had a deep clean Everyone was really friendly. I would visit again
Reply from the clinic
Thank you so much for your kind words! We’re really happy to hear you had a great experience and that you were satisfied with your deep cleaning. It means a lot to our team. We’d love to welcome you back anytime — wishing you a bright and healthy smile! 😁🦷 …
The new porcelain veneers are excellent. The color is natural, just like real teeth. You can eat and chew comfortably without any discomfort. The team of doctors is …
Reply from the clinic
Thank you so much for trusting and choosing Dr.Smile Dental Clinic 🌿 We are delighted to know you are satisfied with your new porcelain veneers: natural color, comfortable chewing, and a feeling like real teeth. … More
Excellent staff. Took the time to not only explain recommendations of treatments, but also provided visual of current dental status of patients via screens. Exceptionally knowledgeable, professional and prices are spot on.
Reply from the clinic
Thank you very much for your wonderful feedback! We truly appreciate you taking the time to share your experience. Our team always aims to clearly explain treatment recommendations and help patients fully understand their dental condition … More
the staff was amazing and very friendly, their work was fast and diligent. I would recommend this place a million times over!
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re truly happy to hear that you found our staff amazing, friendly, and diligent, and that everything was done quickly and smoothly. … More
I had a filling and teeth cleaning at Dr. Smile. The service was excellent, and the doctor was careful and attentive. Thank you to Dr. Thuy and the Dr. Smile team. The receptionists were very friendly, enthusiastic, and attentive.
Reply from the clinic
Thank you so much, Ms. Tu, for trusting and choosing Dr.Smile Dental Clinic 🌟 We are delighted to know you are satisfied with our filling and cleaning services, as well as the dedication and care of Dr. Thuy and the entire team. Your … More
They took care of my teeth. I was with a hard inflammation on one side of my mouth because of my wisdom teeth. They examined my mouth carefully and the treatments were very well done :)
Reply from the clinic
Thank you so much for sharing your experience with us 😊 We’re really glad to hear that our team was able to take good care of you, especially with the inflammation caused by your wisdom tooth. … More
Good practice very good with communication. We arrive 30 minutes and they still take us. Did clean teeth was very happy
Reply from the clinic
Thank you for your kind review 😊 We’re happy to hear you were pleased with our communication and that we could still take care of you even though you arrived a bit early. … More
The 3 of us decided very spontaneously to book a teeth scaling appointment. And we got it straight the next day. Fast and Great communication on watsup. Professional service we all have a clean smile again 😃 …
Reply from the clinic
Thank you so much for your lovely review 😃 We’re really happy we could accommodate all three of you on such short notice and get you in the very next day. … More
I was in extreme pain during my last day in Hanoi. As a tourist, I am running in low budget and the doctors were so kind to give me a quality and affordable root canal treatment. I felt no pain or sensitivity after the treatment and I was …
Reply from the clinic
Thank you so much for sharing your experience with us ❤️ We’re truly glad we could help you during such a difficult moment, especially while you were traveling and in severe pain. … More
The clinic itself is clean and well maintained, and the staff speak English. However, I question whether the treatment I received was necessary. Both my partner and I were given the same diagnosis. Patients who came after us were also given the same diagnosis as us — enamel erosion.
Reply from the clinic
Thank you very much for taking the time to share your feedback. We truly appreciate your honest review. We’re glad to hear you found our clinic clean and well maintained, and that our … More
Teeth look so good after coming here would highly recommend this place to everyone
Reply from the clinic
Thank you so much for your wonderful review 🌟 We’re thrilled to hear that you’re happy with how your teeth look after your visit. … More
I had a great experience here, and very good price for what you get, my teeth look very clean and they even give you a before and after photo of what your teeth look like
Reply from the clinic
Thank you so much for your great review 🌟 We’re really happy to hear you had a wonderful experience and felt the pricing was good value for the quality of care you received. … More
Fantastic experience! I'm from France and I was surprised by the patience and gentleness of the dentists here! I had some dental work done and my teeth whitened, and I highly recommend this clinic! …
Reply from the clinic
Thank you so much for your wonderful review ⭐⭐⭐⭐⭐ We are delighted to hear that your experience at Dr. Smile Dental Clinic was positive and that you appreciated the patience and gentleness of our team. It's a … More
Very Impressive Dental Clinic. A very professional, clean hygienic and attentive practice that fixed all my issues in a few hours. So happy with their work. All of the staff were very accommodating and knew what they were doing. Highly recommended and will only be using this business when I come again. 5/5 ***** 9/01/26
Reply from the clinic
Thank you very much for your fantastic 5-star review! 🌟 We’re truly delighted to hear that you were impressed with our clinic and that we could resolve all your dental concerns efficiently in just a few hours. Your … More
An incredible dentist with kind and patient staff members. They offer a lot of different services and tell you step by step what they advise and if you wish to have it. My teeth feel 10x better and it was all done at an incredible price. ♥️🦷 …
Reply from the clinic
Thank you so much for your wonderful review! We’re truly happy to hear that you had such a positive experience with our … More
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